The Royal Hotel by Coastlands Hotels & Resorts, nestled in Durban's central business district, offers an alluring blend of convenience and scenery with its proximity to key attractions like the Durban International Convention Centre and City Hall. The central location, offering breathtaking harbour and ocean views, is consistently praised by guests for its accessibility and picturesque charm.
Morning dining at the hotel stands out with extensive, delicious and well-regarded breakfast options, catering effectively to a variety of tastes. While there are occasional complaints about certain food items or the lack of variety, many guests still find the breakfast delightful and a highlight of their stay. Dinner options also receive high marks for well-prepared and tasty dishes, though there's room for improvement in variety and catering to special dietary needs.
Rooms at The Royal Hotel exhibit a vintage charm, are spacious and often provide stunning views. Feedback on cleanliness is generally positive with many finding the rooms and common areas neat and well-maintained. Nevertheless, inconsistencies in room conditions, including some issues with maintenance and essential amenities, suggest the need for more consistent upkeep.
The staff at The Royal Hotel are frequently highlighted as one of its strongest assets, known for their professionalism, friendliness and efficiency, enhancing the overall guest experience. The quality of service across various departments, from reception to housekeeping, contributes significantly to the warm, welcoming atmosphere.
The hotel's spa and rooftop pool are notable amenities. The spa, located on the top floor, garners enthusiastic praise for its ambience and excellent service, while the rooftop pool provides a tranquil, clean and relaxing environment, despite occasional operational hiccups.
Parking arrangements, however, are often cited as a significant area needing improvement. Guests face challenges with its complexity, lack of clear instructions and high costs, although security measures are appreciated.
For families, the hotel offers spacious and clean accommodations that make for a pleasant stay, though occasional booking inconsistencies and lack of in-room WiFi and TV can detract from the experience. The beds also receive mixed reviews with comfort varying significantly between rooms.
In summary,
The Royal Hotel by Coastlands Hotels & Resorts is highly regarded for its prime location, excellent dining, friendly staff and enjoyable amenities, though improvements in room maintenance, parking and certain in-room facilities could further enhance the guest experience.