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Grande Vista Resort & Spa

Tsigov Chark , цигов чарк (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsGrande Vista Resort & Spa is beautifully situated in a serene natural setting with stunning lake and mountain views, offering an ideal respite for guests seeking tranquility. Its location amidst picturesque landscapes ensures that visitors enjoy breathtaking scenes from every corner of the hotel, particularly from the terrace on the 3rd floor. The strategic position away from urban hustle and bustle is especially beneficial for travelers with a car, allowing them to fully immerse in the tranquility and beauty of the surroundings.

The dinner experience at Grande Vista has received praise for its diversity and quality. Guests appreciate the option to dine indoors or on a large terrace with beautiful views. The buffet-style dinner features a rich selection of dishes with traditional Bulgarian cuisine, including Rhodopean specialties, being particularly noteworthy. Families and those with specific dietary needs will find thoughtful accommodations such as children’s corners and vegan options, enhancing the overall dining experience.

The resort's rooms are noted for their cleanliness and comfort with many guests highlighting the cozy and warm atmosphere, modern amenities and well-maintained conditions. Comfortable beds and quality sleep are consistent points of praise. Despite some guests finding the rooms smaller than expected and pointing out maintenance issues like holes in the walls, the stunning views from terraces and balconies often make up for these shortcomings. The well-equipped apartments further add to the comfort and convenience of staying at the Grande Vista.

Cleanliness at the resort varies with many guests applauding the spotless rooms, clean towels and well-maintained spa facilities. However, there are noted issues, including spider webs, stagnant water smells and subpar conditions in certain areas such as the children’s pool and surrounding construction zones. Despite these complaints, the general atmosphere remains clean and inviting for many visitors.

The staff at Grande Vista Resort & Spa receive high accolades for their exceptional service. Guests consistently praise their friendliness, responsiveness and professional demeanor, which greatly enhances the resort's welcoming atmosphere. The staff's attentiveness and courteous service leave a lasting impression, contributing significantly to the positive guest experience.

The spa center is a highlight of the resort, featuring well-regarded massages and skilled therapists. The modern, clean facilities include a panoramic jacuzzi with amazing views, which many guests find particularly enjoyable. Despite some minor issues with design and non-functional facilities, the spacious and contemporary setting of the spa largely contributes to the guests' satisfaction.

Finally, the beds at Grande Vista are largely praised for their comfort and spaciousness, contributing to a restful stay for most guests. While there are occasional mentions of beds being too firm or uncomfortable, the overall feedback emphasizes a positive sleeping experience.

However, some aspects prevent the resort from fully meeting five-star expectations. Issues like inconsistent renovation quality, the absence of certain amenities and the allowance of smoking in a dining area detract from the hotel's top-tier ambitions. While it boasts many commendable features, the resort falls short in delivering the high level of overall service and experience one might expect from a five-star establishment. Nonetheless, it offers a largely pleasant stay with its exceptional location, dedicated staff and clean, comfortable accommodations.
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Categories

Hotel with Parking

Offers free private parking, with the convenience of on-site and accessible parking facilities.

EV charging stations

Hotel with Outdoor Pool

This resort features an outdoor pool.

Hotel with EV Charging Stations

Luxury Hotel

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool Outdoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

Small Hotel

5-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Studio The pool with a view is the standout feature of this studio. This air-conditioned studio is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with lake views. The unit has 2 beds.

One-Bedroom Apartment Guests will have a special experience as the apartment offers a pool with a view. This apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned apartment provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as lake views. The unit offers 2 beds.

Two-Bedroom Apartment This apartment features a pool with a view. The air-conditioned apartment has 2 bedrooms and 1 bathroom with a shower and a hairdryer. Boasting a terrace with lake views, this apartment also features soundproof walls and a flat-screen TV with satellite channels. The unit has 2 beds.

VIP Apartment This apartment's standout feature is the pool with a view. This apartment includes 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The air-conditioned apartment offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as lake views. The unit has 3 beds.

Two-Bedroom Apartment with Lake View The pool with a view is the standout feature of this apartment. This apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The apartment's kitchenette is available for cooking and storing food. The air-conditioned apartment provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as lake views. The unit offers 3 beds.

Double Room with Terrace The unit offers 1 bed and 1 futon.

About Grande Vista Resort & Spa

License: Б4-ИЛ7-2ВХ-А1

Guest Reviews

Location

Nestled amidst nature with a backdrop of stunning lake and mountain views, Grande Vista Resort & Spa boasts an incredible location that leaves a lasting impression on its guests. The serene beauty of the nearby reservoir enhances the experience, offering picturesque scenes from every corner of the hotel. Notably, the terrace on the 3rd floor provides a particularly breathtaking vantage point to soak in the scenic surroundings. The hotel's setting is both convenient and beautiful, making it an ideal choice for travelers with a car. Its strategic positioning away from the hustle and bustle ensures a tranquil environment, allowing guests to fully appreciate the captivating landscapes of the area.

Dinner

The dinner experience at Grande Vista Resort & Spa has garnered mixed reviews from guests with several positive highlights. Diners can choose to enjoy their meal in a spacious indoor lounge or on a large terrace that offers beautiful views. Many guests noted that the buffet-style dinner features a rich selection of dishes with food that is diverse, delicious and tastefully prepared. Traditional Bulgarian cuisine, particularly Rhodopean specialties, is a hit among patrons and described as generously arranged and somewhat rustic, evoking a homemade feel.

Families will appreciate the thoughtful inclusion of children's corners and vegan options, accommodating various dietary needs. However, there were mentions of organizational aspects of the dinner that could use improvement. Despite a few reservations, the overall dining experience at the resort seems to be positive, offering flavorsome and varied food in a pleasant setting.

Rooms

Grande Vista Resort & Spa offers a variety of rooms that have received mixed feedback from guests. Many guests have noted that the rooms, while modern, are smaller than expected, sometimes feeling cramped, but they often described them as cozy and warm. Cleanliness is a standout feature with several guests appreciating the well-maintained state of their accommodations. Comfort is another high point with multiple reviews mentioning comfortable beds and quality sleep.

The views at Grande Vista are a highlight with rooms facing the lake and some guests enjoying the luxury of upgraded rooms with two balconies and breathtaking terraces. Despite the positive remarks, there are some issues, including holes in the walls and dangling cables, which detract from the overall experience.

Common areas of the resort have also been praised, adding to the general appeal of the property. The apartments come well-equipped, ensuring that guests have everything they need for a pleasant stay. While not all feedback is glowing, the resort seems to excel in comfort and cleanliness with beautiful views enhancing the stay for many.

Beds

The beds at Grande Vista Resort & Spa generally earn positive remarks from guests, highlighting their unique comfort and spaciousness. Many guests appreciated the comfortable beds and pillows, describing the sleep quality as perfect. The beds are noted as huge and comfortable, contributing to a restful experience. While the majority found the mattresses and pillows to be quite satisfactory, a few mentioned the beds as uncomfortable or too firm, indicating a slight inconsistency in guest experiences. Nonetheless, the prevailing sentiment points towards an inviting sleeping arrangement that often leaves guests well-rested.

Cleanliness

Grande Vista Resort & Spa appears to have a mixed reputation when it comes to cleanliness. On the positive side, many guests appreciated the clean and soft towels and bathrobes available at the pool and several reviews acknowledged that the rooms were very well cleaned. Guests also commended the cleanliness of the spa facilities and highlighted that the hotel generally maintains a clean environment with notably clean air.

However, there were notable concerns from some visitors. Issues such as spider webs, the unpleasant cleaning experience at the children’s pool and the poor condition of the changing rooms near the spa were mentioned. A number of reviews expressed dissatisfaction with stagnant water smells throughout the hotel and the general lack of cleanliness in both rooms and bedding. Some guests waited for cleaning services longer than expected and parts of the hotel and its surroundings were noted to be dirty and under construction. Other specific complaints included visible spider webs and smelly waste containers near the hotel.

In summary, while the Grande Vista Resort & Spa has areas that are well-maintained and offer a clean experience, there are also significant areas in need of improvement to meet guests' standards consistently.

Staff

The Grande Vista Resort & Spa shines brightly through the commendations garnered by its exceptional staff. There's a consistent appreciation for their extreme responsiveness and dedication. Guests frequently highlight the friendliness and kindness brought forth by both the lobby reception team and the restaurant's young servers. Many reviews emphasize a universally positive, polite and smiley demeanor among the staff, setting a comforting and welcoming tone for visitors.

Several guests have praised the extra helpful nature of the staff, noting specific instances where housekeepers did a fantastic job and service levels exceeded expectations. Professionalism is a common thread in the feedback with words such as super professionals and entirely focused on comfort being key descriptors. The staff isn’t just performing their roles - they are making guests feel truly special through their attentive and courteous service.

Despite an isolated note on slow service, the overarching sentiment is of an esteemed team embodying a friendly and accommodating presence. The resort's atmosphere is undoubtedly enhanced by the countless compliments and admiration for the staff’s attitude, ultimately contributing to a memorable and enjoyable stay for guests.

Spa

At Grande Vista Resort & Spa, the spa center stands out as a key feature with its excellent reputation. Guests highly recommend the area, especially praising the massages and the skillful massage therapists, often calling them masters of their craft. Unique in its offerings, the clean and modern spa center includes amenities like a panoramic jacuzzi with perfect water temperature, providing spectacular views which enhance the overall experience.

Despite the many positives, some guests found the spa area lacking in design and were disappointed with certain facilities not functioning properly, such as the saunas. Ventilation issues led to some unpleasant smells and a lack of clear signage created confusion. However, the spacious and contemporary setting with mesmerizing panoramas through the pool windows largely outweighs these shortcomings for many visitors.

5 Star

Grande Vista Resort & Spa has grand ambitions but struggles to meet five-star expectations, based on guest reviews. The hotel's location and some aspects of its service fall short of what is generally expected from a top-tier establishment. Several comments pointed out that the quality of the renovation does not meet five-star standards and that essential amenities like shower curtains and bathtubs are missing. Additionally, the unusual allowance of smoking in one of the dining areas detracts from the experience, given modern standards of hospitality. While there are aspects that might make it feel like a five-star hotel, the overall consensus is that it fails to deliver the high level of service and quality that one might anticipate from such an establishment.

Yes, Grande Vista Resort & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.

Yes, a spa is available at Grande Vista Resort & Spa.

Yes, Grande Vista Resort & Spa welcomes dogs.

Yes, parking facilities are available at Grande Vista Resort & Spa.

Yes, Grande Vista Resort & Spa has a gym.

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