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Summary of reviewsBertie Pontypridd offers a charming and picturesque river-side location, making it an ideal base for exploring the surrounding areas with convenient access to local attractions and transport links. The strategic positioning, peaceful ambiance, ample parking and nearby amenities consistently delight guests, providing great value for money and enhancing the overall experience.
While breakfast availability has disappointed many due to its inconsistency, the quality of dinner at Bertie Pontypridd is highly praised. Guests enjoy well-prepared, delicious meals in a friendly atmosphere, often accompanied by live music, making the dining experience memorable. The substantial and tasty Sunday lunches are highlighted as a particular treat.
The rooms at Bertie Pontypridd are spacious and comfortable, featuring cozy beds that ensure a good night’s sleep. However, the decor is dated and some areas require maintenance and better cleanliness. Budget-conscious travelers or students might find the accommodation functional and affordable, despite the need for updates and occasional cleanliness issues.
Cleanliness presents a mixed picture. While some areas are tidy and the rooms spacious, issues like dirty carpets, mouldy bathrooms and broken fixtures are commonly noted, suggesting a need for improved cleaning standards and refurbishments.
The standout feature of Bertie Pontypridd is undoubtedly its exceptional staff. Guests frequently commend the warm welcomes and attentive service, which make them feel like part of the community. Staff go above and beyond to ensure a pleasant stay, adding a genuine and caring touch to the hospitality experience.
WiFi availability can be hit-or-miss, so guests are advised to confirm this amenity when booking. Nevertheless, when functioning, the WiFi is appreciated for its reliability in certain areas of the hotel.
Parking poses no significant issues with ample and free parking options making it convenient for guests to access the hotel with ease. Guests highlight the easy and straightforward parking arrangement, further adding to the property's appeal.
Family visitors find Bertie Pontypridd generally suitable with a warm atmosphere conducive to family stays, although some noise issues and room arrangement discrepancies could be bothersome. The comfortable and clean bedding consistently earns positive reviews, contributing to an overall pleasant stay.
In summary, Bertie Pontypridd offers a picturesque and convenient location with exceptional dining and outstanding staff. While it provides a budget-friendly and comfortable stay, improvements in maintenance and cleanliness, as well as consistent breakfast services, could enhance the overall guest experience. Show more
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Categories
Dog Friendly Hotel
This hotel is tagged as dog-friendly.
Small Hotel
This hotel is a good option for those seeking a simple and comfortable accommodation. The smaller size of the hotel can contribute to a more intimate atmosphere.
Family Friendly Hotel
Hotel with Parking
Cheap Hotel
Room Types
Double RoomOffering free toiletries, this double room includes a private bathroom with a shower. The double room offers a wardrobe, an electric kettle, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 1 bed.
Family RoomProviding free toiletries, this family room includes a private bathroom with a shower. The family room provides a wardrobe, an electric kettle, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 2 beds.
Guest Reviews
Location
Nestled alongside a charming river, Bertie Pontypridd boasts a truly picturesque setting that delights its guests. Many find its location ideal for exploring the local area, including Pontypridd and Trealaw and there is easy access to notable attractions such as the Rhondda Mining Heritage Centre, a mere five-minute walk away. The short ten-minute drive or affordable taxi ride into Pontypridd town center adds to its convenience.
The hotel is highly praised for its strategic location, whether visitors are in town for family visits, exploring the beautiful surrounding countryside or leveraging the excellent transport links for trips to Cardiff. With a bus stop right outside the door and a train station just a minute's walk away, getting around is a breeze.
Guests appreciate the ample parking and the value for money provided by the combination of location and price. The peaceful ambiance, coupled with the lush natural surroundings and easy access to scenic walks, ensures a relaxing stay. The proximity to local amenities, such as a nearby Morrison's Daily and various dining options, adds to the overall convenience and appeal.
Whether one is visiting friends and family, attending local events or simply savoring the scenic splendor, Bertie Pontypridd’s location consistently meets and exceeds their needs.
Breakfast
Guests of Bertie Pontypridd have consistently faced issues regarding the availability of breakfast at the hotel. Many reviews highlight that there is no breakfast option provided with guests frequently expressing their disappointment about the lack of this service. Some have mentioned that there were no instructions or options to include breakfast and a few pointed out that they paid for a bed and breakfast package but only received the bed.
On a positive note, when breakfast was available, some guests found it to be very good. Additionally, the quality of pub food served at the hotel has been praised, leading some to suggest that if breakfast were offered, it would likely be of a high standard as well. However, these instances appear to be exceptions rather than the rule, as the majority of feedback underscores the absence of breakfast as a notable downside.
Dinner
Dinner at Bertie Pontypridd consistently receives positive feedback from guests with many highlighting the quality of the meals and the friendly atmosphere. The food, described as lovely, beautiful, stunning and excellent, is complemented by the attentiveness of the staff, who ensure nothing is too much trouble. Guests particularly enjoyed the evening meals, some even noting the pleasure of live music performances by local artists, which added to the overall enjoyable dining experience.
The pub downstairs offers a varied menu with good deals available throughout the week and the chef is often praised for his excellent cooking skills. Despite some mentions of slow service, once the food arrives, it is reported to be well-cooked and thoroughly enjoyable. The establishment also offers substantial and delicious Sunday lunches that stand out.
In summary, Bertie Pontypridd provides a delightful dining experience, characterized by high-quality food, a warm environment and good entertainment, making it a favored choice for both lunch and dinner amongst guests.
Rooms
Bertie Pontypridd offers a mixed experience worth noting for travelers looking for an affordable accommodation option. Guests appreciated the spacious and comfortable rooms, which often feature en-suite bathrooms. The beds garnered positive comments for their comfort, contributing to a good night's sleep. Many reviews highlighted the large size of the rooms and their decent overall cleanliness.
However, there are several consistent concerns. Multiple guests pointed out that the rooms are dated and in need of significant updating. Issues such as mould, dampness around windows and general disrepair were frequently mentioned. Cleanliness was a common complaint with some rooms dirty and poorly maintained. Missing amenities like soap, cups and bins were noted, as well as basic fixtures needing repair.
Despite these drawbacks, the hotel was considered very affordable, making it suitable for students or budget-conscious travelers. Rooms were described as functional with basic but adequate features like kettles and spacious bathrooms. The shared areas and some specific rooms need cleaning and renovation. The atmosphere outside the hotel was described as clean and presentable, adding a bit of appeal.
In summary, Bertie Pontypridd offers a budget-friendly option with spacious and comfortable rooms but suffers from a lack of maintenance and outdated decor. Suitable for those needing an affordable stay and who can overlook the dated and sometimes unclean aspects.
Beds
Bertie Pontypridd is often praised for its comfortable beds, which ensure a good night's sleep. Visitors frequently describe the beds as comfy, cozy and well-priced, making them a standout feature of the hotel. The bedding, sheets and towels are consistently noted to be clean, contributing to an overall pleasant experience. Many guests highlighted that they slept well owing to really comfy beds and pillows. Despite most of the feedback being overwhelmingly positive, a few guests mentioned beds without headboards and some instances where the beds were old and uncomfortable with one review specifying the bed kept moving. However, these comments were in the minority and did not overshadow the general consensus of a comfortable stay. Overall, the beds at Bertie Pontypridd are highly recommended by most visitors for their comfort and cleanliness.
Cleanliness
Bertie Pontypridd has received mixed reviews regarding its cleanliness with some guests highlighting positive aspects while others noted areas needing improvement. Many appreciated that the rooms were spacious, clean and comfortable with some describing the place as very clean and tidy. Positive comments also emphasized the comfort and tidiness of the beds and room atmosphere. However, several guests pointed out various cleanliness issues. Common concerns included dirty carpets, mould in the rooms, cobwebs and unclean bathrooms. Additionally, guests noted specific maintenance issues such as broken fixtures and dated decor. While the hotel had some clean spaces, the overall impression suggested a need for a more thorough and consistent cleaning regimen and some refurbishments to improve the guest experience.
Staff
At Bertie Pontypridd, the staff consistently stand out for their exceptional friendliness and willingness to go the extra mile for guests. From the warm welcomes provided by the owner and managers to the attentive service offered by the entire team, it's clear that hospitality is a top priority. Visitors frequently mention feeling like part of the community, thanks to the friendly and helpful nature of both the staff and locals. Whether it's fetching extra pillows from the shops, assisting guests in finding meals or dealing gracefully with unusual incidents, the staff demonstrate a remarkable dedication to ensuring a pleasant stay. Not to be overlooked, the bar staff handle even the most challenging situations with professionalism and good humor. The overall atmosphere is enriched by the cheerful, welcoming demeanor of everyone, making Bertie Pontypridd not just a place to stay, but a place where guests feel genuinely cared for.
Wi-Fi
Visitors to Bertie Pontypridd have shared mixed experiences regarding the hotel's WiFi services. On the positive side, guests have noted that WiFi is available and works well in some areas with the added benefit of being free. However, several reviews advise checking if your room specifically includes WiFi before booking, as not all rooms seem to offer this amenity. There are instances where the internet connection in some rooms was reported as poor and some reviews did not mention WiFi availability at all. Potential guests might want to confirm the presence and quality of WiFi to ensure it meets their needs during their stay.
Parking
The comments on parking at Bertie Pontypridd indicate a generally positive experience for guests. Many highlighted the ample availability of parking for residents with some mentioning free parking options directly opposite the property and across the road. The location is noted as ideal with straightforward and easy parking accessible on-site. Several reviews emphasized that parking could be found right outside the hotel, ensuring convenience. However, there was a mention of parking being limited, suggesting it may be beneficial to arrive early or during off-peak times to secure a spot. Overall, parking arrangements at Bertie Pontypridd are considered to be efficient and convenient.
Family
Bertie Pontypridd presents a comfortable option for families, providing an environment that is generally favorable for kids. Many guests express that the hotel is great for a family stay, highlighting a family-friendly atmosphere. However, some discrepancies regarding room arrangements and space can be a concern with instances where guests did not receive the booked accommodations. Noise issues, such as loud music and people screaming late into the night, have also been reported, which may lead to exhaustion for both parents and children the following day. Despite these issues, the hotel is considered lovely and well-suited for smaller families looking for a comfortable getaway.
No, Bertie Pontypridd doesn't have any pool.
No, a spa isn't available at Bertie Pontypridd.
Yes, Bertie Pontypridd welcomes dogs.
Yes, parking facilities are available at Bertie Pontypridd.