World > Europe > United Kingdom > Wales > Rhondda Cynon Taff > Hotels in Hensol > Vale Resort

Vale Resort

Hensol , Hensol Park, Hensol (Show on Map)

7.9

Good

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

We couldn't find available deals from this provider.

Double-check for availability on our partners' websites:

Alternatively, you can change dates or view all Hotels in Hensol

Info

Summary of reviewsThe Vale Resort is a comfortable and impressive hotel located in a stunning natural setting surrounded by beautiful grounds and a golf course. The hotel offers a range of facilities and services that would suit a wide variety of guests, including leisure, business and wedding guests. The breakfast experience overall has been good with lots of choice and fabulous options, while the dinner experience seems to have some room for improvement. The rooms are well-equipped and enjoyable with most guests satisfied with the upkeep of the facilities. The staff at Vale Resort receive mixed reviews from guests, but overall, guests appreciate their efforts. The Vale Resort is a great place for a relaxing spa break, especially if you're a fan of golf or sports with picturesque walks around the castle and sporting facilities. The hotel is quite spacious and would be suitable for corporate events as well. While Vale Resort has a nice atmosphere, it may not meet everyone's expectations of a 4-star hotel. Overall, the Vale Resort is an amazing hotel that is worth the splurge for a luxurious stay.
Show more

Categories

Hotel with Spa

Vale Resort Spa in South Wales offers a luxurious spa experience for guests looking to relax and rejuvenate. With a range of pampering spa treatments provided by skilled therapists, guests can enjoy the ultimate in relaxation. From massages to facials, the Vale Spa offers something for everyone. Expectant mothers and male guests are also catered to with specialized treatments. Guests can make full use of the resort's facilities, including the pool, whirlpool bath, sauna, steam room and five bespoke relaxation rooms. With a plethora of spa treatments to choose from, Vale Resort Spa is the perfect destination for a day of indulgence and relaxation in South Wales.

Luxury Hotel

Hotel near Golf Courses

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

Hotel with Tennis Courts

Hotel for Yoga

4-Star Hotel

Hotel with Indoor Pool

Room Types

Standard Double Room This en suite double room features a flat-screen TV and tea and coffee making facilities.

Standard Twin Room This en suite twin room features a flat-screen TV and tea and coffee making facilities.

About Vale Resort

Show Map

Guest Reviews

7.9

Good

Location

The Vale Resort has a stunning location, surrounded by beautiful grounds and a golf course. It is perfect for those who prefer a quiet retreat away from the city, as it is situated just off the motorway. The hotel is not too far from Cardiff and is an ideal place to stay for those attending events. The Welsh Rugby team even calls this place home! The views are gorgeous and the setting is lovely for work or leisure. Though some found it a bit out of the way, the lovely location with grounds and nature around was very refreshing. The only downside is that there are not many Just Eat delivery restaurants nearby, but the hotel itself has good food. Overall, the Vale Resort is a comfortable and impressive hotel in an amazing location.

Breakfast

The Vale Resort serves a lovely breakfast with great selection to suit everyone's dietary needs. The catering is outstanding, served by lovely friendly staff. However, some guests have had issues with the coffee being weak or having to wait for coffee service due to staff busyness. There have been complaints about the breakfast room being too small, causing queues and wait times for a table and some food items running out and not being replaced. Although some guests have tweeted that breakfast wasn't worth the cost or that the vegetarian options were burnt, others have praised the amazing food with wide varieties of options. Despite some issues, the breakfast experience overall has been good with lots of choice and fabulous options.

Dinner

The dinner experience at Vale Resort seems to be a mixed bag with guests reporting difficulty in getting reservations and long waits for service. The food at the bar was disappointing for some, while others found the restaurant to offer superb cuisine. The Vale Grill meal was good, but the service was slow. There were reports of processes not working and long wait times for food. Some guests even complained about cold and inedible dishes. However, there were many rave reviews of the amazing food served at the hotel. Overall, the location and golf were great, but the food experience seems to have some room for improvement.

Rooms

The Vale Resort boasts spacious and comfortable rooms with modern options available. Guests noted the cleanliness and hygienic conditions of the rooms, although some noted that they were a bit dated and basic. The resort offers a variety of onsite facilities, including a spa, which made for a lovely getaway for many guests celebrating occasions. Some reviewers noted issues with noise, outdated decor and uncleanliness, but overall, the rooms were well-equipped and enjoyable. The staff at Vale Resort were attentive and friendly and the views from the rooms were stunning. Despite some minor issues, many guests had a lovely stay at the resort and would recommend it to others.

Beds

The beds at Vale Resort have received mixed reviews, but overall guests seem to find them comfortable. Some describe them as "excellent" or "super comfy," and several guests report that they had their best night's sleep on the huge, spacious beds. However, there are some negative comments about the beds with a few guests describing them as uncomfortable or mentioning that their sleep was disturbed by noise. Several guests also commented on the cleanliness of the bedding with some mentioning stains and others saying that it was super clean. Despite some mixed reviews, the majority of guests seem to find the beds comfortable and conducive to a good night's sleep.

Cleanliness

The Vale Resort is a beautiful hotel with clean and well-presented rooms, surrounded by a hygienic environment. Guests have mentioned that the rooms are spacious and comfortable with modern and spotless bathrooms, perfect for relaxation. The hotel has exceptional cleanliness with most guests satisfied with the upkeep of the facilities. However, there have been some negative reviews regarding dirty water running from the taps, unclean bar and hallway, stained sheets, tatty paintwork and dirty carpets. Some guests also raised concerns about the general upkeep of the building with complaints of damp patches, cobwebs in corners and brown feces on the tiling above the toilet. Despite these occasional shortcomings, most reviews have applauded the hotel's cleanliness and comfortable beds.

Staff

The staff at Vale Resort receive mixed reviews from guests. Many describe the staff as friendly, polite and helpful, going above and beyond to make their stay comfortable. However, some guests mention that the staff needs more training and experience with some staff members being described as rude or unhelpful. Some guests also note that there seem to be not enough staff on duty, leading to slower service and longer wait times. There are also comments about difficulties with check-in/out and slow service at the bars and restaurants. Despite this, the hotel does have some standout employees who receive praise for their exceptional service. Overall, while there are some concerns, guests generally appreciate the efforts of the staff at Vale Resort.

Spa

The Vale Resort offers a lovely spa break that guests can enjoy for special occasions like birthdays. Although some guests mention they might choose a different venue in the future, others were delighted with the superb facilities and exceptional spa experience. The spa and leisure facilities are slightly dated, but the pool area is lovely and spacious. Unfortunately, some guests had the misfortune of experiencing the spa out of action or not being able to access it due to its popularity. To avoid disappointment, pre-book spa facilities. Overall, the Vale Resort is not only a nice golf resort hotel but also a great place to enjoy very good pool/spa facilities.

Gym

There's no need to worry about missing out on your fitness routine while staying at Vale Resort. The gym is a standout feature according to guests with various facilities and equipment available to cater to all levels of fitness. The gym is massive and well-stocked with every form of equipment that you could possibly need. The fitness facilities are top-notch, complemented by a friendly and helpful staff at the gym. Unfortunately, it's worth noting that the gym is membership only and not open to hotel guests, which could be a drawback for some. Nevertheless, the health club in Vale Resort is excellent, complete with a gym pool sauna that many guests complimented. Overall, there are superb facilities for fitness enthusiasts at Vale Resort.

Pool

The Vale Resort is a nice golf resort hotel that offers great leisure facilities like a spacious indoor pool and a decent spa. However, those with children should note that the pool is closed till 9 am. The pool area was slightly aged with some repairs needed and the terrace area was untidy. Nevertheless, guests enjoyed the gym and the pool and found the leisure facilities excellent, including the sauna and jacuzzi. The hotel also offers free parking and comfortable rooms. Overall, it's a great place for a relaxing spa break, especially if you're a fan of golf or sports with picturesque walks around the castle and sporting facilities.

Family

While there were no specific kids activities available, the Vale Resort proved to be a beautiful and versatile location that could accommodate any type of guest. Families traveling for a special occasion, like a birthday treat, will enjoy the beautiful grounds and relaxing spa amenities, but be aware of noisy groups that might disrupt the atmosphere. The hotel's size might be overwhelming for couples looking for a romantic getaway, but it would be perfect for business or wedding guests. Overall, the Vale Resort offers an enjoyable and comfortable stay, but may not be the best choice for families with young children seeking kid-friendly entertainment.

Golf

Vale Resort is a beautiful and comfortable hotel located in a stunning natural setting surrounded by lush greens and golf courses. The location makes it an excellent base for a golf trip with a variety of courses to choose from. Guests can enjoy the beautiful grounds and impressive golf courses, as well as the wonderful breakfast overlooking the golf course. The hotel also offers a gin tour as an added bonus. Although pricing for golf courses may be on the higher side, the service and facilities make it worth the extra cost. The hotel is also known for attracting Welsh players, so guests may get the chance to rub shoulders with the professionals. While some guests found the food lacking, others found the hotel's historic castle accommodation outstanding. Overall, Vale Resort is a lovely golf resort hotel, but it may come at a premium price.

4 Star

Vale Resort is a nice and comfortable resort hotel that offers a range of facilities and services that would suit a wide variety of guests, including leisure, business and wedding guests. However, based on the extracted phrases from confirmed guest reviews, some guests have expressed disappointment that the service they received did not equate to a 4 star hotel. Despite this, many guests had a very good stay, especially given the price they paid. The hotel is quite spacious and would be suitable for corporate events as well. The only downside was the food in the bar, which was underwhelming. Additionally, some guests noted that the front desk staff were not knowledgeable about Military discounts. While Vale Resort has a nice atmosphere, it may not meet everyone's expectations of a 4 star hotel.

Luxury

The Vale Resort is a stunning hotel that offers a luxurious experience to its guests. The lovely and friendly staff made the stay comfortable and exceptionally clean and hygienic. The hotel's classiness and beauty made it a favourite among guests. The hotel has excellent facilities and the upgrade was amazing. However, some guests found the hotel to be lovely but expensive. Overall, the Vale Resort is an amazing hotel that is worth the splurge for a luxurious stay.

Yes, Vale Resort has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Vale Resort.

No, Vale Resort doesn't allow dogs.

No, parking facilities aren't available at Vale Resort.

Yes, Vale Resort has a gym.

More Options