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Summary of reviewsComfort Inn enjoys favorable reviews for its convenient and accessible location, which is consistently highlighted by guests as being ideal for both business travelers and tourists. The hotel is strategically situated near key highways, Interstate routes, a mall, the airport and various dining options, making commuting and accessing nearby attractions easy. Visitors appreciate the quiet ambiance despite the proximity to major thoroughfares and Baltimore, which adds to its reputation as a restful and practical choice for travelers. Additionally, the well-lit, free parking lot enhances the overall convenience for guests.
The breakfast experience at Comfort Inn receives mixed feedback. While some guests found the breakfast to be good and well-prepared with hot items and attentive staff, others were disappointed by the quality and availability of food. Common issues such as cold items, limited selection and cleanliness of the breakfast area were noted, suggesting room for improvement.
Guest feedback on the rooms is divided. Many guests found the rooms clean and comfortable, appreciating amenities like refrigerators, microwaves and functional showers with good water pressure. The beds, in particular, received consistent praise for their comfort and cleanliness. However, several guests pointed out cleanliness and maintenance issues, including stale cigarette smoke, moldy smells, pests and outdated fixtures, which detracted from their stay.
Cleanliness at Comfort Inn presents a mixed picture. While some guests found the hotel clean and comfortable, significant issues like musty odors, stained carpets, dirty bathrooms and worn-out facilities were frequently mentioned. The property appears to be struggling with maintenance with complaints about run-down common areas and noticeable problems like torn carpets and foul smells being common.
The staff at Comfort Inn generally receive positive feedback for their friendliness and helpfulness. Guests appreciated the courteous and attentive service, particularly from the front desk team and breakfast area staff. Despite some negative interactions and complaints about service efficiency, the overall impression is that staff contribute positively to the hotel's amiable atmosphere.
The beds at Comfort Inn are a highlight, often described as very comfortable with good-quality bedding and pillows, leading to a restful sleep experience for many guests. The comfort of the beds, combined with the value of the accommodation, underscores the hotel’s appeal.
Overall, Comfort Inn's prime location, comfortable beds and generally friendly staff make it a solid choice for a variety of travelers. However, addressing the noted cleanliness and maintenance issues could significantly enhance its overall appeal and guest satisfaction. Show more
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Categories
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Room Types
Guest Reviews
5.7
Rated
Location
Comfort Inn's location consistently earns high marks from its guests for its convenience and accessibility. Situated near key highways and Interstate routes, the hotel offers an easy commute, making it particularly favorable for both business travelers and tourists. Its proximity to a mall, the airport and a variety of dining options adds to its appeal. Guests repeatedly highlight the convenience to the beltway and appreciate the hotel’s well-lit parking lot and free parking amenities.
The location is also praised for its quiet ambiance despite being close to major thoroughfares and Baltimore, enhancing its reputation as a restful spot. Nearby attractions and event venues make it a strategic place for people attending family events or traveling for work with several guests noting it was conveniently close to their destinations, such as colleges or specific family events. Clean, comfortable accommodations and above-average breakfast options round out the highlights that guests frequently mention.
Overall, Comfort Inn's blend of a prime location, practicality and quiet surroundings makes it a solid pick for a variety of travelers.
Breakfast
The breakfast experience at Comfort Inn receives mixed feedback from guests. On the positive side, some found the breakfast to be good, decent and nicely prepared. There were instances where the hot items were flavorful and guests appreciated the friendly and attentive staff who kept the area clean and well-stocked. However, many guests expressed disappointment with the quality and availability of food. Common issues included cold or rubbery items, running out of essentials like juice and bread and the limited selection of options. Some reviewers also noted that the breakfast area was unkempt and the food not always replenished in a timely manner. Overall, while some aspects of the breakfast were satisfactory, there appears to be significant room for improvement in both variety and consistency.
Rooms
The rooms at Comfort Inn offer a mix of experiences, often highlighted by clean and comfortable beds, which many visitors found satisfactory for their needs. Guests appreciated the coziness of the rooms with amenities like refrigerators, microwaves and functional showers with good water pressure adding to the convenience.
However, a significant number of reviews noted cleanliness and maintenance issues. Some rooms smelled of stale cigarette smoke or mold and others were plagued by pests like roaches and mice. Instances of dirty bathrooms, outdated fixtures and stained bedding also detracted from the overall experience for several guests.
Location-wise, the hotel is well-situated for accessing local amenities, though some travelers found the surrounding area somewhat unsafe. Despite the mixed reviews, positive comments about the comfort of the beds and the functionality of in-room amenities indicate that with some updates and better upkeep, Comfort Inn could improve its appeal.
Beds
Comfort Inn has garnered positive feedback for its bedding with numerous guests noting the comfort and quality. Many reviews highlight the beds as very comfortable, often accompanied by clean sheets and well-made arrangements. The pillows also received positive mention for their comfort. Guests frequently describe the beds as both comfortable and of good quality, complementing the cleanliness of bedding. While there was a single mention of a bed being excessively hard, the overwhelming consensus speaks to a restful sleep experience. Additionally, the value of the accommodation, considering the price and location, is appreciated by many. Overall, Comfort Inn's beds contribute significantly to a pleasant stay.
Cleanliness
The guest reviews of Comfort Inn highlight a varied perspective on the cleanliness and upkeep of the property. On the positive side, several guests found their rooms and the overall property to be clean and comfortable. There were mentions of a clean facility and clean surroundings, which suggests that there are parts of the hotel that are well-maintained.
However, many reviews pointed out significant cleanliness and maintenance issues. Complaints included musty odors, stained carpets, dirty bathrooms and worn-out facilities. Some guests encountered severe problems such as mold, roaches and even bloodstains on the bedding. The common areas and hallways also received criticism for looking old and being somewhat filthy.
The recurrent remarks about the property having a run-down appearance and needing major updates paint a picture of a hotel struggling with maintenance. Noticeable issues such as torn carpets, gashes in wallpaper and filthy switches further support this. Additionally, there were mentions of foul smells, including cigarette and mildew odors, which detracted from the overall experience.
In summary, while some guests experienced a clean and comfortable stay at Comfort Inn, a significant number of reviews detailed considerable cleanliness and maintenance problems, indicating that the hotel could benefit greatly from a thorough renovation and more attentive housekeeping practices.
Staff
Visitors to Comfort Inn have experienced a mixed bag of services from the staff. Generally, the hotel is recognized for its friendly and attentive personnel. Many guests have praised the front desk team and other staff members for being pleasant, courteous and helpful. Particular mention is made of the morning staff and the lady running the breakfast area, who were especially nice and contributive to a comforting stay. The hotel gets commendations for its overall amiable atmosphere, spearheaded by the consistently helpful front desk and welcoming receptionists.
However, there are several mentions of less-than-ideal interactions. A recurring complaint points to instances of unfriendliness, rudeness and issues with service efficiency. Specific grievances include a receptionist who was unwelcoming and another who was difficult to deal with during morning shifts. Guests also reported some negative experiences during check-in, including communication issues and billing problems.
Despite these inconsistencies, many guests found the staff delightful and praised their efforts to create a positive and comfortable environment. For a blend of interactions that generally skew toward the positive, Comfort Inn seems to put a strong emphasis on friendly and helpful service.
Yes, Comfort Inn has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Comfort Inn.
No, Comfort Inn doesn't allow dogs.
Yes, parking facilities are available at Comfort Inn.