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Summary of reviewsONE@Tokyo is highly regarded for its convenient and tranquil location, providing easy access to major public transportation hubs via Oshiage Station and proximity to the iconic Tokyo Skytree. The neighborhood is quiet and clean with supermarkets, convenience stores and a shopping mall close by, offering everything a traveler might need. Although slightly removed from bustling districts like Shibuya and Shinjuku, the hotel's strong connectivity to Asakusa, Akihabara and both Haneda and Narita airports makes it an attractive choice for ease of transport.
The breakfast at ONE@Tokyo, particularly the freshly prepared Japanese breakfast and the vegan and vegetarian options, receives positive comments for its taste and quality. The breakfast box, although convenient and affordable, has mixed reviews regarding its variety and value. The atmosphere of the hotel's restaurant and the wide selection of teas available in the lobby are appreciated.
Dining options around the hotel are varied with many noteworthy nearby restaurants and grocery stores. Guests enjoyed the lobby's complimentary coffee, specialty teas and snack facilities. However, some were disappointed with the hotel's limited dining availability, especially the early closing hours of its cafe and restaurant. Despite these issues, the clean and spacious rooms and attentive staff contributed to a generally positive dining experience.
Rooms at ONE@Tokyo are celebrated for their cleanliness, stylish modern design and efficient use of space. While some might find the rooms smaller than expected, the clever layout and functional amenities create a cozy environment. The rooms, particularly the executive and king rooms, offer impressive views of the Tokyo Skytree. Minor drawbacks include limited storage space and occasional noise from ventilation, but the overall ambiance and nearby metro and eateries add convenience.
The hotel's exceptional cleanliness and well-maintained facilities are frequently highlighted with both rooms and communal areas kept in excellent condition. A few isolated cleanliness issues were noted, but generally, guests find the hotel meets or exceeds expectations in this aspect.
ONE@Tokyo's staff are often praised for their helpfulness, friendliness and professionalism. The reception team is particularly commended for their patience and detailed information about sightseeing. While some guests felt certain staff members could be more approachable, the general consensus is that the staff are dedicated and provide great service.
The free wifi at ONE@Tokyo receives mixed feedback; while many guests report strong signals and good connectivity, others experience slow speeds and inconsistent reception in some areas. Despite this, the complimentary coffee and tea service in the lobby add to the overall convenience.
Bedding at ONE@Tokyo brings varied responses with some guests appreciating the firmness of the mattresses while others find them uncomfortably hard. Pillow comfort also varies, but many find the beds spacious and comfortable once accustomed to them.
For a three-star hotel, ONE@Tokyo offers exceptional value for money with its modern design, cleanliness and excellent service. Guests find the price fair and the overall experience surpassing the expectations of a three-star rating, making it a highly recommended choice for budget-conscious travelers.
Honeymooners and guests celebrating special occasions find ONE@Tokyo a memorable choice due to its romantic ambiance, particularly the lighting and Skytree views. Large rooms and thoughtful touches, such as a honeymoon suite with a substantial hot tub, enhance the experience. Despite some finding the beds hard, the hotel's attention to detail and evening touches like offering wine create a charming and intimate atmosphere perfect for romantic stays. Show more
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Hotel for Honeymoon
3-Star Hotel
Room Types
Standard Semi Double - Non-SmokingThe air-conditioned double room provides a flat-screen TV, a wardrobe, a safe deposit box and an electric kettle. The unit offers 1 bed.
Superior Semi Double - Non- SmokingThe double room provides air conditioning, a wardrobe, a safe deposit box, an electric kettle and a flat-screen TV. The unit offers 1 bed.
Universal - Non-SmokingThe air-conditioned twin room features a flat-screen TV, a wardrobe, a safe deposit box and an electric kettle. The unit has 2 beds.
Deluxe Twin - Non-SmokingThe air-conditioned twin room offers a flat-screen TV, a wardrobe, a safe deposit box, an electric kettle as well as city views. The unit offers 2 beds.
Deluxe King - Non-SmokingThe spacious air-conditioned double room offers a flat-screen TV, a wardrobe, a safe deposit box, an electric kettle as well as city views. The unit offers 1 bed.
Library Suite - Non-SmokingThis suite's standout feature is the hot tub. This spacious suite is comprised of 1 bedroom, a seating area and 1 bathroom with a bath and a shower. This suite is air-conditioned and features a coffee machine, a wardrobe and city views. The unit offers 2 beds.
Atelier Suite - Non-SmokingGuests will have a special experience as the suite features a hot tub. This spacious suite consists of 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The air-conditioned suite provides a flat-screen TV, a coffee machine, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.
Guest Reviews
8.5
Very Good
Location
Touching down in Tokyo, visitors can find the ONE@Tokyo hotel impeccably positioned for convenience and sightseeing alike. Nestled just a stone’s throw from Oshiage Station, guests praise the seamless access it provides to major public transportation hubs. The Tokyo Skytree, one of the city's iconic landmarks, is only a short walk away, providing stunning views both from hotel rooms and the rooftop terrace.
While the hotel is slightly removed from the bustling centers of Shibuya and Shinjuku, it compensates with excellent connectivity to Haneda and Narita airports, making it an ideal choice for travelers prioritizing ease of transport. The surrounding neighborhood is described as quiet and clean, offering a serene retreat after a busy day exploring the city. Additionally, the proximity to supermarkets, convenience stores and a shopping mall ensures that everything guests might need is within reach.
With strong connections to Asakusa, Akihabara and direct train routes to the airports, the location of ONE@Tokyo offers an appealing blend of peaceful ambience and metropolitan access, perfectly balancing tranquility and accessibility for both leisure and business travelers.
Breakfast
ONE@Tokyo's breakfast offerings have garnered a mix of reactions from guests with many emphasizing the quality and pleasant environment of the hotel's restaurant. Guests praise the freshly made Japanese breakfast for its delicious and authentic taste, thanking the chef for the well-prepared dishes. The vegan and vegetarian options have also been highlighted positively. However, the variety of options appears limited with several guests expressing a desire for a more extensive selection and the inclusion of Western-style choices.
Guests also appreciate the breakfast box option, which is convenient to take away and enjoy, particularly on the rooftop. This boxed set typically includes an assortment of bread and pastries, although some feel it is too basic and not aligned with the usual breakfast experience at Japanese hotels. The affordability of these boxes is noted, but there are mixed opinions on their value with some guests finding the cost higher than average for what is offered.
Several guests suggest improvements, such as more options and better advertising of the breakfast offerings in the dining area. Some found the breakfast satisfactory for the price and liked the coffee and tea service available in the lobby, which features a wide selection of teas. Despite some limitations and areas for improvement, the overall convenience and taste of the breakfast at ONE@Tokyo receive a nod from many visitors.
Dinner
At ONE@Tokyo, dining experiences are varied and have stirred mixed opinions among guests. While many highlighted the convenience of having numerous nearby dining options such as cheap little restaurants, grocery stores and a highly recommended BBQ restaurant right across the road, others pointed out that many restaurants close early, likely a lingering effect of the COVID-19 pandemic.
Guests appreciated the proximity to a mall, which provides a wide variety of eating options, as well as a Yoshinoya just downstairs for quick meals. The lobby area was a hit, featuring complimentary coffee, a variety of specialty teas and small snacks, along with microwave and oven facilities for those wishing to prepare something simple.
Breakfast received praise, especially the delicious Asian breakfast which included soup. The hospitality of a local older couple serving the tastiest sushi also stood out as a delightful highlight for those looking to explore traditional Japanese flavors.
However, some guests were disappointed with the hotel's dining availability, noting that the cafe on the ground floor was closed, which was considered a loss. The restaurant's early closing time at 21:00 left late diners reliant on grocery stores, which were noted to be rather expensive. Despite these drawbacks, the clean and spacious rooms and the attentive staff made the dining and stay experience at ONE@Tokyo generally positive.
Rooms
The rooms at ONE@Tokyo have garnered a range of feedback from guests, predominantly highlighting cleanliness, functionality and design. Despite being smaller than expected and even by local standards, many reviews praise the efficient use of space, maintaining a cozy and modern feel. The hotel's stylish and minimalist decor, coupled with its exceptional maintenance, provides a comfortable atmosphere for guests. There are also mentions of generous-sized rooms, particularly the executive and king rooms, which offer good value for money and impressive views of the Tokyo Skytree.
The hotel features modern amenities with rooms being well-equipped, tidy and functional. Some guests appreciated the spacious and well-lit bathrooms, though storage space was often deemed inadequate. The rooftop terrace offering a spectacular view of the Skytree is a noteworthy feature, adding to the appeal of the accommodation.
While the overall space might feel cramped for some, especially those with larger luggage or those sharing, the clever design choices help in managing the available area efficiently. Noise from ventilation and occasional inconvenience in room layout were minor drawbacks. However, the hotel’s proximity to the metro and local eateries like izakayas adds convenience to its appeal.
In summary, ONE@Tokyo is celebrated for its cleanliness, contemporary design and practical use of limited space, making it a suitable choice for solo travelers or those looking for a well-maintained and stylish stay in Tokyo.
Beds
ONE@Tokyo impresses with its distinctive design and convenient location, yet guest reviews reveal mixed feelings about the beds. The bedding features a variety of responses with many guests emphasizing the spacious and comfortable qualities of the beds. However, a prevalent theme among reviewers is the firmness of the mattresses, which tend to be much harder than what most European and Western guests are accustomed to. While some guests appreciated the firmness, noting that their bed was comfortable once they got used to it, many found the beds uncomfortably hard, likening them to sleeping on rocks or boards.
Pillow comfort also varies with some guests finding them too small or hard. Despite these critiques, there are positive remarks about the bedding being very good and some guests finding the overall bed and pillows comfortable.
Overall, while the bed firmness may take some getting used to, many travelers might adapt over their stay. For those who prefer softer bedding, it might be worthwhile to request extra pillows or mattress toppers to enhance comfort.
Cleanliness
ONE@Tokyo stands out for its exceptional cleanliness and well-maintained facilities, making it a comfortable choice for travelers. Guests frequently highlight the hotel's overall cleanliness, stating that both the rooms and communal areas are consistently well-kept. The rooms, though described by some as small, are praised for their clever organization, modern design and comprehensive amenities, providing a comfortable and functional stay.
The hotel's convenient location, near a train station and with views of the Skytree, further adds to its appeal. Despite a few isolated incidents of cleanliness issues, such as dust or mold in specific areas, the general consensus is that cleanliness meets or exceeds expectations. While some guests noted minor lapses in housekeeping, the positive remarks about the staff's attention to cleanliness and the daily upkeep of the rooms dominate the reviews.
Overall, ONE@Tokyo offers a stylish, clean and comfortable environment for visitors with modern amenities and a strategic location that enhances the guest experience.
Staff
The feedback on the staff at ONE@Tokyo is generally positive, highlighting their helpfulness, friendliness and professionalism. Guests frequently mentioned that the staff are not only attentive and accommodating but also efficient and able to communicate well in English, making interactions smooth for international visitors. The reception team, in particular, received praise for their patience and the detailed information they provided about sightseeing in Tokyo. Moreover, guests were pleased with the staff’s flexibility, such as allowing luggage storage past regular hours.
Some reviews did note room for improvement, suggesting that certain staff members could enhance their friendliness and engagement. While the overall service was described as excellent, a few guests felt that the service could be more polite or approachable. Despite these minor issues, the consistent theme across most reviews is that the staff at ONE@Tokyo are kind, professional and dedicated to providing great service.
Wi-Fi
While some aspects of their wifi may need enhancement, the wifi at ONE@Tokyo generally receives mixed feedback from guests. The hotel provides free wifi throughout its premises, which is a significant plus for travelers. Many guests reported a strong wifi signal with some experiencing good to excellent connectivity. However, others mentioned challenges such as slow speeds, particularly in the rooms and inconsistent reception in certain areas. Despite this, the hotel’s complimentary tea service available in the lobby provides a delightful perk, along with free coffee and water available around the clock. Overall, while there may be moments of frustration with the wifi, the hotel offers a cozy and convenient stay with several complimentary amenities to enjoy.
3 Star
ONE@Tokyo presents a balanced blend of practicality and affordability, making it an appealing choice for budget-conscious travelers. Despite its three-star rating, the hotel pleasantly surprises guests with its exceptional value for the price. The overall decor and amenities often exceed expectations with the cleanliness being particularly noteworthy. The cost-performance ratio is high, providing great value for money and many guests emphasized the fairness of the pricing.
The service at ONE@Tokyo is another highlight with friendly and accommodating staff enhancing the guest experience. The efficiency at check-in and the helpful nature of the receptionists receive commendation, creating an experience that felt more premium than the price suggests. Though the facilities are limited compared to higher-star establishments and some described the vibe as akin to a hostel, the experience remains positive.
The room design might not leave a lasting impression, yet it is functional and features such as the beds ensure a decent level of comfort. While the hotel has been labeled as an older property given a facelift, the updates and overall maintenance seem attentive.
The consensus from guest reviews reveals that ONE@Tokyo offers a superb stay for its category, largely due to its value for money, excellent service and commendable upkeep of facilities. It stands out as a commendable option for those seeking cost-effective accommodations without sacrificing cleanliness and a helpful staff presence.
Honeymoon
ONE@Tokyo has received praise for its romantic ambiance and exceptional attention to detail, making it a memorable choice for honeymooners and those celebrating special occasions. Guests have appreciated the romantic lighting in the rooms, which, along with views of the Skytree, create a captivating atmosphere for a romantic stay. The large rooms, especially the honeymoon suite with its substantial hot tub that can be converted into a small pool, stand out for their suitability for honeymoon stays, providing ample space and comfort.
While some guests found the beds a bit hard, the overall large room size and the specific attention to details, such as a birthday card preparation even when not explicitly requested, underscore the hotel's commitment to enhancing guest experiences. Evening touches like offering a glass of wine add to the charming and intimate experience at ONE@Tokyo. Overall, this hotel ensures a delightful stay for honeymooners and anyone looking to celebrate a special occasion with extra attention and romantic touches.
No, ONE@Tokyo doesn't have any pool.
No, a spa isn't available at ONE@Tokyo.
No, ONE@Tokyo doesn't allow dogs.
No, parking facilities aren't available at ONE@Tokyo.