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Summary of reviewsSotetsu Grand Fresa Tokyo-Bay Ariake receives high marks for its convenient location, especially for business travelers and event-goers visiting Tokyo Big Sight. Its proximity to several train lines, including the Yurikamome and Rinkai lines, facilitates easy access to key attractions such as Odaiba, Disneyland and TeamLab Planets. The area surrounding the hotel is quiet and modern with scenic views of Tokyo Bay and access to nearby amenities such as restaurants, shopping malls and convenience stores. Additional transportation options, including direct buses to Haneda and Narita Airports and a shuttle service to Disneyland, further enhance the convenience.
The breakfast at Sotetsu Grand Fresa Tokyo-Bay Ariake is a standout feature, offering a wide variety of both Asian and Western cuisines that cater to diverse tastes. Guests often praise the extensive and delicious breakfast buffet, which includes numerous side dishes and changing menu items. While the breakfast venue can get crowded, the staff manage well, ensuring a clean and comfortable environment.
Dining options at the hotel are practical with an in-house restaurant and a 24-hour Lawson convenience store, although some may find the restaurant's menu limited and prices somewhat high. The proximity to other eateries compensates for the limited options, allowing guests to easily explore local dining alternatives.
Rooms at the hotel are generally described as spacious, clean and comfortable, offering impressive views, especially from higher floors. The amenities, including wide beds, foot massage machines and spacious bathrooms, contribute to a pleasant stay. While the decor may appear outdated to some, the overall sentiment regarding room quality and cleanliness is positive.
Cleanliness is frequently acknowledged as a strong point of the hotel with many guests noting well-maintained rooms and common areas. However, there are occasional mentions of minor maintenance issues, such as stains, dust and musty odors. These concerns are outweighed by the positive feedback on the overall tidiness.
The staff at Sotetsu Grand Fresa Tokyo-Bay Ariake are highly regarded for their friendliness, helpfulness and professionalism. Guests appreciate the smooth check-in and check-out processes and the staff's willingness to assist with various needs, contributing to a warm and welcoming atmosphere.
Wi-Fi service is generally reliable and fast, although some guests have experienced slower speeds and connectivity issues, particularly during peak hours. Despite these occasional problems, the service is adequate for most guests' needs.
Parking facilities at the hotel include a sufficient number of spaces and options for larger vehicles. The convenience of on-premises parking is noted as a perk, although some guests mention high costs and occasional logistical challenges.
Bed comfort varies among guests with some finding them spacious and relaxing, while others report them as hard and uncomfortable. Pillow quality and bed sizes also receive mixed reviews, reflecting an inconsistency in comfort.
Overall, Sotetsu Grand Fresa Tokyo-Bay Ariake offers a solid three-star experience with a range of amenities that make it a good value for money. It meets the needs of budget-conscious travelers and provides a practical accommodation choice for both business and leisure travelers. Show more
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Categories
Hotel for Honeymoon
Business Hotel
Hotel with Parking
Accessible Hotel
3-Star Hotel
Room Types
Standard Double Room - SmokingThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV, a wardrobe, an electric kettle and a carpeted floor. The unit offers 1 bed.
Standard Double Room - Non-SmokingThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The double room offers air conditioning, a wardrobe, an electric kettle, a carpeted floor, as well as a flat-screen TV. The unit offers 1 bed.
Deluxe Double Room - SmokingThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The double room offers air conditioning, a wardrobe, an electric kettle, a sofa and a flat-screen TV. The unit offers 1 bed.
Deluxe Double Room - Non-SmokingThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The double room features air conditioning, a wardrobe, an electric kettle, a sofa and a flat-screen TV. The unit has 1 bed.
Economy Twin Room - SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This twin room is air-conditioned and has a flat-screen TV, a wardrobe, an electric kettle and a sofa. The unit has 2 beds.
Economy Twin Room - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This twin room is air-conditioned and features a flat-screen TV, a wardrobe, an electric kettle and a sofa. The unit offers 2 beds.
Twin Room - SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The twin room provides air conditioning, a wardrobe, an electric kettle, a carpeted floor and a flat-screen TV. The unit offers 2 beds.
Twin Room - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned twin room offers a flat-screen TV, a wardrobe, an electric kettle and a carpeted floor. The unit offers 2 beds.
Moderate Twin Room - Non-SmokingThis twin room features air conditioning, electric kettle and view.
Superior Twin Room - SmokingThis twin room features air conditioning and flat-screen TV.
Superior Twin Room - Non-SmokingThis twin room features air conditioning and flat-screen TV.
Deluxe Twin Room - SmokingThis twin room features air conditioning and sofa.
Deluxe Twin Room - Non-SmokingThis twin room has air conditioning and sofa.
Premium Double Room - SmokingThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The double room features air conditioning, a wardrobe, an electric kettle, a carpeted floor and a flat-screen TV with satellite channels. The unit has 1 bed.
Premium Double Room - Non-SmokingThis double room features a view, air conditioning and electric kettle.
Premium Bay Side Double Room - SmokingThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The double room features air conditioning, a wardrobe, an electric kettle, a carpeted floor and a flat-screen TV with satellite channels. The unit has 1 bed.
Premium Bay Side Double Room - Non-SmokingThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This double room is air-conditioned and has a flat-screen TV with satellite channels, a wardrobe, an electric kettle and a carpeted floor. The unit has 1 bed.
Standard Suite Room - Non-SmokingThis suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Guests can make meals in the fully equipped kitchenette that has a refrigerator, kitchenware and a microwave. The suite features carpeted floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a washing machine, as well as a coffee machine. The unit offers 2 beds.
Deluxe Suite Room - Non-SmokingThe spacious triple room offers air conditioning, a washing machine, as well as a private bathroom featuring a bath and a shower. The fully equipped kitchenette has a refrigerator, kitchenware and a microwave. The triple room features carpeted floors, a seating area with a flat-screen TV with satellite channels, a coffee machine, a dining area, as well as a wardrobe. The unit offers 2 beds.
Executive Suite Room - Non-SmokingThe spacious twin room offers air conditioning, a washing machine, as well as a private bathroom featuring a bath and a shower. Meals can be prepared in the kitchenette, which comes with a refrigerator, kitchenware and a microwave. The twin room features carpeted floors, a seating area with a flat-screen TV with satellite channels, a coffee machine, a dining area, as well as a wardrobe. The unit offers 2 beds.
Guest Reviews
8.2
Very Good
Location
The location of Sotetsu Grand Fresa Tokyo-Bay Ariake is frequently praised for its convenience and accessibility. Ideal for those visiting Tokyo Big Sight, the hotel is just a short walk from this major exhibition center, making it a prime choice for business travelers and event attendees. The proximity to multiple train lines, including the Yurikamome and Rinkai lines, ensures easy access to central Tokyo and key attractions such as Odaiba, Disneyland and TeamLab Planets.
Guests appreciate the hotel's transportation options, such as direct buses to Haneda and Narita Airports and a shuttle service to Disneyland. The area surrounding the hotel is described as quiet and modern with scenic views of Tokyo Bay and a variety of nearby amenities, including convenience stores, restaurants and shopping malls. The convenient location also provides stress-free access to the train stations, allowing for swift travel to other parts of Tokyo. The overall impression is that of a strategically located hotel catering well to both business and leisure travelers.
Breakfast
The breakfast experience at Sotetsu Grand Fresa Tokyo-Bay Ariake receives generally positive feedback from guests with many praising the wide variety of options available. Both Asian and Western cuisines are well-represented, making the offerings plentiful and delicious for different palates. Guests frequently mention how extensive and rich the breakfast buffet is, featuring numerous side dishes, a selection of Japanese foods and continental options.
The quality of the food is consistently highlighted as delicious and fulfilling, indicating that the hotel does a commendable job in satisfying diverse tastes. The breakfast has been described as sumptuous and luxurious with many options that introduce guests to Eastern dishes. Particular mention is made of the savory and sweet items available and the fact that the menu changes slightly to maintain interest over multiple days.
However, a few guests note that the breakfast selection can be repetitive, especially for those staying several days and there is room for improvement in terms of variety, particularly for Western food items. Some guests mention the absence of certain items like sausages, cheese and a larger variety of fruits, which might be expected in a more international breakfast spread.
The breakfast venue can get crowded, resulting in long queues and a lack of seating. Despite this, the staff reportedly manage well under these conditions, maintaining a clean and comfortable environment. The breakfast buffet overall provides good value for money, especially for families with preschoolers who eat for free and is a highlight for many who appreciate the range and quality of the options provided.
Dinner
Sotetsu Grand Fresa Tokyo-Bay Ariake offers a practical dining solution with its in-house restaurant and convenient 24-hour Lawson convenience store, making it easy for guests to grab a quick meal without venturing far, especially late arrivals. However, the dining experience at the hotel's restaurant varies with some guests praising the delicious food, while others found the menu limited and prices a bit steep. Unfortunately, the restaurant's early closing time and limited dinner options in the immediate vicinity can make late dining challenging. Despite this, the presence of nearby convenience stores and a few other eateries within a short distance provides alternatives for those exploring beyond the hotel. While the dining options may not be extensive, the available facilities, including the convenient location close to workplaces and attractions, add value to the overall stay at the hotel.
Rooms
Sotetsu Grand Fresa Tokyo-Bay Ariake offers rooms that are generally described as spacious, clean and comfortable with several guests expressing satisfaction with the size compared to typical Tokyo standards. Many reviewers appreciated the quiet and peaceful ambiance of the rooms, which facilitated a pleasant stay. The hotel's proximity to the train station and nearby restaurants further enhances convenience.
Several guests highlighted the cleanliness of the rooms and well-maintained facilities. Spacious bathrooms, separate toilets and comfortable furnishings, including some rooms with balconies offering impressive views, were common points of praise. Despite some reports of smaller rooms, particularly in the base categories, the overall sentiment is that the rooms, even when compact, are efficiently designed.
However, there were occasional remarks about outdated decor, stains and issues with room temperature control. Nonetheless, the comfort of amenities like wide beds, foot massage machines and well-stocked baths received positive feedback. The staff's friendliness and helpfulness also contributed to a favorable experience.
Rooms on higher floors, especially suites, were noted for their exceptional views and additional conveniences like kitchenettes and washing machines, making them conducive to longer stays. While the hotel met guest expectations in meeting cleanliness and space requirements, a few concerns about lingering smells or minor maintenance issues were noted but didn't significantly detract from the overall positive impression.
Beds
The Sotetsu Grand Fresa Tokyo-Bay Ariake offers mixed experiences when it comes to the comfort of their beds. Many guests appreciated the spacious and very comfortable nature of some of the beds, noting that they slept well and found the firmness just right. Some reviews highlighted the beds as cozy and offering great relaxation, contributing to a sound sleep. However, a significant number of guests found the beds to be extremely hard and uncomfortable, which detracted from their overall experience.
Pillows were another point of contention with several guests mentioning that they were either too firm, too flat or made from uncomfortable materials. Some appreciated having extra pillows which enhanced their sleeping comfort.
Bed sizes were another aspect that varied considerably in the reviews. While some guests found the beds spacious and larger than expected, others found them too small, especially for couples.
On the whole, the reviews reflect a wide range of experiences, from excellent comfort to significant dissatisfaction, indicating an inconsistency in bed comfort that potential guests might want to be mindful of.
Cleanliness
Reviews of Sotetsu Grand Fresa Tokyo-Bay Ariake frequently highlight the hotel's overall cleanliness, although opinions are mixed. Many guests have noted that the rooms are generally clean, spacious and comfortable with well-maintained amenities. The hotel staff's responsiveness and politeness also receive positive mentions, contributing to a satisfactory experience for several visitors.
However, some guests have pointed out issues related to dust, stains and minor maintenance problems, such as dirty carpets, mildew in bathrooms and visible fingerprints on mirrors. A few reviews have mentioned musty odors and remnants of hair from previous occupants, indicating occasional lapses in detailed cleaning.
Despite these concerns, many visitors appreciate the hotel's strategic location, convenience and the cleanliness of common areas. The reception area and dining facilities receive praise for their tidiness and the self-service breakfast and abundance of amenities enhance the stay for many guests.
In summary, while the hotel excels in many areas of cleanliness and comfort, consistency in detailed room cleaning could be improved to enhance the overall guest experience.
Staff
'The Sotetsu Grand Fresa Tokyo-Bay Ariake' is highly regarded for its commendable staff. Visitors noted the team as kind, friendly and incredibly polite, often mentioning their helpfulness and attentiveness. Checking in and out was generally smooth, aided by courteous front desk personnel, who were described as professional and efficient. Despite occasional communication challenges, the staff's willingness to assist was frequently highlighted.
Guests appreciated the warm and welcoming atmosphere with staff frequently going above and beyond to cater to their needs—whether providing detailed explanations, quickly responding to requests or offering assistance with luggage and amenities. The knowledgeable personnel consistently made efforts to ensure a comfortable and pleasant stay, contributing to a positive overall experience. Politeness and friendly interaction were common themes, reinforcing the hotel's reputation for excellent customer service.
While there were occasional mentions of less favorable interactions, such instances were exceptions in the broader context of predominantly positive reviews. The staff’s dedication and demeanor significantly enhanced guests' satisfaction, making a notable impact on their stay.
Wi-Fi
The Wi-Fi experience at Sotetsu Grand Fresa Tokyo-Bay Ariake varies significantly among guests. On the positive side, many have praised the hotel for providing a reliable and fast Wi-Fi connection with some even describing it as excellent or really good. Free Wi-Fi is available throughout the building, which adds to the convenience of staying connected. Additionally, the staff has shown promptness in resolving issues, exemplified by instances where the internet was quickly restored when it initially went down.
However, some guests have experienced slower speeds, particularly in the evenings and mentioned that it could be laggy at times. There were also concerns about the Wi-Fi connection being shared across the entire building rather than individual rooms having separate routers, which might affect the performance. A few reviews highlighted difficulties in connecting to the Wi-Fi altogether.
Overall, while the Wi-Fi service at the hotel has received commendable remarks for its speed and reliability, there are occasional instances of slower performance and connection issues that future guests might want to be mindful of.
Parking
Sotetsu Grand Fresa Tokyo-Bay Ariake offers various parking options that cater to guests arriving by car. The hotel boasts a sufficient number of parking spaces, making it accessible and convenient for visitors driving from the city center and Yokohama area. Guests appreciate the ample availability of parking, including options that accommodate larger vehicles up to 2.3 meters tall.
The parking staff are repeatedly praised for their kindness and helpfulness, contributing to a positive experience despite some logistical challenges. Though the hotel's underground parking lot can become full, staff ensure guests find alternative parking located within a reasonable distance.
The convenience of on-premises parking is a notable perk, especially for wheelchair users or those needing easy access to their vehicles. While some reviews mention parking limitations and occasionally confusing instructions, the overall sentiment reflects satisfaction with the ease of parking access.
However, the high cost of parking is a recurrent point of critique with some guests noting that the fees can be quite expensive, sometimes equivalent to the price of two nights at the hotel. There are also observations about limited availability and the inconvenience of multi-level underground parking.
Despite these concerns, the proximity to major attractions like the Tokyo Big Sight exhibition center and the overall well-managed parking facilities make Sotetsu Grand Fresa a practical choice for travelers who prioritize car accessibility. The hotel even offers parking discounts, though they are not always well-timed to suit all guests.
In summary, despite its higher costs and some logistic hiccups, the parking experience at Sotetsu Grand Fresa Tokyo-Bay Ariake is generally positive due to its location, availability and staff service.
3 Star
'Sotetsu Grand Fresa Tokyo-Bay Ariake' offers a solid three-star experience with standard business hotel qualities. The rooms and services reflect typical three-star amenities, providing comfort and sufficient cleaning measures. While it's primarily an ordinary hotel for the price, it still offers good value for money, making it a decent choice for budget-conscious travelers.
The hotel ensures a pleasant stay with a number of convenient features. Guests appreciate the nearby convenience store and the hotel's close proximity to Disneyland for added convenience. The breakfast buffet generally received positive remarks, though some guests were disappointed by the limited fresh juice options. For those traveling with children on school trips, the hotel thoughtfully prepares separate dining arrangements.
Amenities such as face masks, razors and bath salts add a nice touch, enhancing the overall three-star quality of the stay. The hotel's air conditioning system, however, was found to be too strong by some guests.
Despite some average ratings in service, quality and breakfast variety, the hotel consistently delivers on what one would expect from a three-star establishment. It provides a reasonable and comfortable stay without any major shortcomings, making it a great deal within its category. Close to Odaiba, it serves as a practical accommodation choice for both business and leisure travels.
Business
The Sotetsu Grand Fresa Tokyo-Bay Ariake stands out as a prime option for business travelers, particularly those headed to Tokyo Big Sight. Its location opposite Tokyo Big Sight Station in Odaiba makes it unbeatable for events and conferences held at the exhibition center. The proximity to business sites and the metro station ensures easy commuting, which is highly valued among guests. Accommodation options cater well to single travelers and larger groups attending events.
The hotel provides a typical business experience with comfortable, spacious rooms, clean spaces and all necessary amenities. Many guests appreciate the convenient features such as a large desk for working, foot massagers in rooms and good access to event-related services including baggage reception and storage. Despite being a mid-range, three-star hotel, it offers great value for money, making it a cost-effective choice for business stays.
While the hotel’s facilities cater primarily to domestic business travelers and expo visitors, the overall experience remains conducive and stress-free with efficient, business-oriented services. Although some minor drawbacks, like older equipment, were noted, the overall feedback emphasizes comfort and convenience. Executive floors with spacious rooms add to the appeal for those looking for additional comfort during their stay.
In summary, Sotetsu Grand Fresa Tokyo-Bay Ariake excels in providing a robust business stay experience, underpinned by its excellent location, comprehensive business facilities and good value for money. Its strategic position and competent services make it a reliable choice for business professionals visiting Tokyo Big Sight or nearby business locales.
Accessible
'Sotetsu Grand Fresa Tokyo-Bay Ariake' stands out for its accessibility features, making it a commendable choice for guests with disabilities. The hotel's location is highly convenient with close proximity to Narita and Haneda airports, as well as easy access to various transport links like Yurikamome and Rinkai Lines, ensuring smooth commutes. The immediate surroundings offer amenities within walking distance, including several 24-hour convenience stores, vending machines on each floor and nearby restaurants.
Guest reviews highlight the hotel's well-equipped facilities, including microwaves, laundry services and accessible fridges and TVs. Rooms are spacious and designed with accessibility in mind, featuring barrier-free toilets and other amenities that cater to wheelchair users. The hotel also offers an efficient, contactless check-in and check-out system, ensuring a hassle-free experience.
The hotel's connectivity is further enhanced by bus services to popular destinations like DisneySea and nearby event venues such as Tokyo Big Sight. This makes it an ideal choice for those attending trade fairs or other events. The hotel’s quiet and comfortable surroundings add to the overall relaxing stay.
In summary, 'Sotetsu Grand Fresa Tokyo-Bay Ariake' provides excellent accessibility and convenience, supported by modern amenities and strategic location, making it a reliable option for guests with varying needs.
No, Sotetsu Grand Fresa Tokyo-Bay Ariake doesn't have any pool.
No, a spa isn't available at Sotetsu Grand Fresa Tokyo-Bay Ariake.
No, Sotetsu Grand Fresa Tokyo-Bay Ariake doesn't allow dogs.
Yes, parking facilities are available at Sotetsu Grand Fresa Tokyo-Bay Ariake.
No, Sotetsu Grand Fresa Tokyo-Bay Ariake doesn't have a gym.