Keio Plaza Hotel Tokyo
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Summary of reviewsKeio Plaza Hotel Tokyo enjoys a prime location in Shinjuku, just a short walk from Shinjuku Station, making it highly accessible for travelers using public transportation. Despite its proximity to the bustling hub of Shinjuku, the hotel offers a tranquil environment slightly removed from the busiest areas. Guests appreciate the convenience of nearby dining, shopping and entertainment options, along with stunning views and spacious rooms. The hotel is well-connected, offering shuttle services to popular destinations such as Disneyland and direct airport limousine bus routes.
The breakfast experience at Keio Plaza Hotel Tokyo is well-regarded for its variety and quality with extensive options catering to both Japanese and Western tastes. Guests enjoy the delicious and plentiful offerings, though some find the price high and the experience occasionally crowded. Dining at the hotel is also praised with high-quality food and service across various on-site restaurants, though it can be expensive. Many guests choose to explore the numerous affordable dining options in the surrounding Shinjuku area.
Rooms at the hotel are generally spacious, clean and comfortable, a notable contrast to Tokyo's typically compact accommodations. Guests frequently mention the excellent views from higher floors, including the city skyline and Mount Fuji. However, some rooms have outdated furnishings and occasional issues with cleanliness and maintenance have been noted. The overall comfort and cleanliness, combined with the hotel's prime location, make it a solid choice for travelers.
The hotel's cleanliness is consistently highlighted with meticulous housekeeping and well-maintained common areas. Guests appreciate the spotlessly clean rooms and the attention to detail from the polite and attentive cleaning staff, contributing to a warm and welcoming environment.
The staff at Keio Plaza Hotel Tokyo are frequently commended for their politeness, friendliness and helpfulness. They provide prompt and accommodating service, often going above and beyond to meet guests' needs. While there are occasional mentions of unfriendly behavior from a few staff members, the overall experience is highly positive, significantly enhancing guests' stays.
The free WiFi at the hotel receives mixed reviews with many guests finding the in-room service weak, slow and prone to disconnections. While some guests did experience good WiFi, the general sentiment indicates a need for improved connectivity.
The gym at the hotel is functional but could benefit from additional equipment and amenities. The reservation system for access may be convenient for some but inconvenient for others. Guests appreciate the modern equipment available but suggest an expansion would enhance the experience.
While the hotel offers indoor and seasonal rooftop pools, their availability is often limited and they are sometimes closed even during hot months. Additional fees to use the pool can be an unexpected expense, causing disappointment for those who book specifically for this amenity.
Parking at the hotel is favorable with efficient valet services and ample space. Guests appreciate the reasonable daily fee and free shuttle service from the parking area. Some minor issues with accessibility and directions to and from the parking lot are noted, but overall, the experience is positive.
Keio Plaza Hotel Tokyo is well-suited for families, offering spacious rooms and special amenities for children such as baby cribs and kids' kits. The shuttle service to Disneyland is particularly convenient for family vacations. While there are some limitations like the lack of a family-friendly lobby area, the hotel’s cleanliness, calm surroundings and friendly staff make it an excellent choice for families.
Categories
The breakfast experience at Keio Plaza Hotel Tokyo is well-regarded for its variety and quality with extensive options catering to both Japanese and Western tastes. Guests enjoy the delicious and plentiful offerings, though some find the price high and the experience occasionally crowded. Dining at the hotel is also praised with high-quality food and service across various on-site restaurants, though it can be expensive. Many guests choose to explore the numerous affordable dining options in the surrounding Shinjuku area.
Rooms at the hotel are generally spacious, clean and comfortable, a notable contrast to Tokyo's typically compact accommodations. Guests frequently mention the excellent views from higher floors, including the city skyline and Mount Fuji. However, some rooms have outdated furnishings and occasional issues with cleanliness and maintenance have been noted. The overall comfort and cleanliness, combined with the hotel's prime location, make it a solid choice for travelers.
The hotel's cleanliness is consistently highlighted with meticulous housekeeping and well-maintained common areas. Guests appreciate the spotlessly clean rooms and the attention to detail from the polite and attentive cleaning staff, contributing to a warm and welcoming environment.
The staff at Keio Plaza Hotel Tokyo are frequently commended for their politeness, friendliness and helpfulness. They provide prompt and accommodating service, often going above and beyond to meet guests' needs. While there are occasional mentions of unfriendly behavior from a few staff members, the overall experience is highly positive, significantly enhancing guests' stays.
The free WiFi at the hotel receives mixed reviews with many guests finding the in-room service weak, slow and prone to disconnections. While some guests did experience good WiFi, the general sentiment indicates a need for improved connectivity.
The gym at the hotel is functional but could benefit from additional equipment and amenities. The reservation system for access may be convenient for some but inconvenient for others. Guests appreciate the modern equipment available but suggest an expansion would enhance the experience.
While the hotel offers indoor and seasonal rooftop pools, their availability is often limited and they are sometimes closed even during hot months. Additional fees to use the pool can be an unexpected expense, causing disappointment for those who book specifically for this amenity.
Parking at the hotel is favorable with efficient valet services and ample space. Guests appreciate the reasonable daily fee and free shuttle service from the parking area. Some minor issues with accessibility and directions to and from the parking lot are noted, but overall, the experience is positive.
Keio Plaza Hotel Tokyo is well-suited for families, offering spacious rooms and special amenities for children such as baby cribs and kids' kits. The shuttle service to Disneyland is particularly convenient for family vacations. While there are some limitations like the lack of a family-friendly lobby area, the hotel’s cleanliness, calm surroundings and friendly staff make it an excellent choice for families.
Hotel Taking Steps Towards Sustainability
A member of the GSTC, this hotel has initiatives including the reuse of wastewater and oil, rooftop greening, efforts to reduce plastic use and greenhouse gas emissions, and a dedicated committee focused on waste management.
Family Friendly Hotel
This hotel offers superior rooms that comfortably fit three people and provides amenities suitable for families. It is a popular choice for families due to its convenient location and family-friendly services.
Hotel with Swimming Pool
This hotel features a rooftop pool and is known for attracting guests interested in Japanese culture. The Premier Grand rooms on the upper floors offer top-notch luxury with stunning views.
Pool Lap Lanes
Business Hotel
This hotel features modern and well-equipped rooms for business meetings, conferences and all kinds of events, combining high quality services with sweeping city views. Business guests can also benefit from the hotel's central Tokyo location, spend some relaxing time at the Executive Lounges and truly experience the heartfelt Japanese hospitality.
Hotel with Parking
Keio Plaza Hotel Tokyo offers extensive parking facilities for guests, ensuring easy access to the hotel and its amenities. Located in Shinjuku, it provides a secure and convenient parking solution for visitors exploring Tokyo by car.
EV charging stations
Accessible Hotel
This hotel is a pioneer in accessible design, with over a dozen universal rooms since 1988. They offer features like electric reclining beds, lowered closet bars, wheelchair-accessible bathrooms with grab bars and roll-in showers in some suites, and specialized equipment for guests with visual and hearing impairments.
Hotel with EV Charging Stations
While specific details about the charging stations are not available, the presence of EV charging indicates a commitment to accommodating electric vehicle owners.
Skyscraper Hotel
The skyscraper hotel is 138.7 m / 455 ft tall building and it has 35 floors. Breathtaking views give to the the busy city, especially lovely lighted for the night time. The luxurious and traditional ambiance of the hotel invites to experience the inner treasures of this fabulous hotel.
Hotel with Pool Lap Lanes
Perched on the seventh floor of the main building of Keio Plaza Hotel Tokyo, an outdoor pool with lap lanes invites guests to soak in both the sun and the city's magnificent skyline. Only open during the summer months, this outdoor haven is beautifully framed with sun beds, chairs, and lush greenery. Guests can enjoy not only a refreshing dip, but also captivating views of the bustling city below, transforming their swim into a truly immersive experience.
Luxury Hotel
Hotel for Honeymoon
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Free Wi-Fi
Hotel with Gym
5-Star Hotel
Guest Reviews
Keio Plaza Hotel Tokyo boasts a prime location that has been highly praised by guests. Its proximity to Shinjuku Station—ranging from a convenient five to ten-minute walk—makes it incredibly accessible for travelers utilizing Japan’s efficient public transportation system. The hotel is nestled in Shinjuku, a bustling hub that offers a plethora of dining, shopping and entertainment options, yet it manages to maintain a sense of tranquility, being slightly removed from the busiest areas.
Guests have found the hotel's location to be perfect for exploring Tokyo with easy access to nearby subways and major attractions like the Tokyo Metropolitan Government Building. The immediate surroundings are dotted with a variety of restaurants, bars and convenience stores, adding to its appeal for those looking to immerse themselves in the local culture without needing to travel far.
Aside from its excellent location, the hotel also provides convenient amenities such as direct airport limousine bus routes and shuttle services to popular destinations like Disneyland. This connectivity enhances the convenience for both leisure and business travelers. Moreover, the hotel offers stunning views and spacious rooms, contributing to a comfortable and enjoyable stay.
Overall, the Keio Plaza Hotel Tokyo is situated in a superb location that mixes accessibility with serenity, making it an excellent choice for travelers wanting to experience the vibrancy of Shinjuku while enjoying the comforts of a well-appointed, centrally-located hotel.
The breakfast experience at Keio Plaza Hotel Tokyo is generally quite positive. Guests frequently highlight the high quality and taste of the options available, describing the breakfast as great, delicious, excellent and even exceptional. The buffet boasts a good selection of both Japanese and Western dishes with ample choices that cater to diverse tastes. Many patrons find the breakfast extensive and plentiful, offering great choices for a morning meal.
However, some concerns are noted, such as the breakfast being somewhat repetitive over longer stays and occasionally not living up to its cost. The pricing of breakfast is mentioned several times as being on the higher side with some guests feeling it wasn’t justified by the variety or quality provided.
Crowding can also be an issue with guests often facing long queues and busy environments, though the hotel does offer multiple dining venues, such as Jurin, Glass Court and the Premier Club, which help distribute the crowd. Despite some issues with waiting times and occasional service hitches, the breakfast service is generally seen as efficient and satisfactory.
For guests staying on the club floor, the breakfast experience appears particularly pleasant, offering additional perks like afternoon tea, free drinks and snacks throughout the day.
In summary, while there are some drawbacks related to cost and crowding, the breakfast at Keio Plaza Hotel Tokyo is well-regarded for its quality, variety and overall dining experience.
Keio Plaza Hotel Tokyo provides a range of on-site dining options, including sushi, tempura and teppanyaki restaurants, as well as a charming buffet breakfast. Guests consistently praise the excellent food and service at the hotel's various eateries, noting that the experience is often of high quality. The restaurant named Kagari and the Glass Court buffet received particular accolades for their delightful dining experiences.
However, it's crucial to be prepared for the expense, as many guests have found the prices at these dining venues to be quite high, often with smaller portions than expected. Despite this, the efficient and friendly service contributes positively to the overall dining experience.
For those who prefer not to dine within the hotel, there are numerous affordable and delicious alternatives in the surrounding Shinjuku area, ranging from steak houses to ramen shops. These options, located just a short walk away, allow guests to explore diverse culinary delights without the hefty price tag.
While the late-night dining options are limited and some restaurants within the hotel may close early or not operate daily, the range of food choices and the ambiance generally make dining at Keio Plaza Hotel Tokyo a pleasant experience. The attentive staff, especially at venues like the Aurora bar and the Chinese restaurant, enhance the dining experience with their impeccable manners and service.
Keio Plaza Hotel Tokyo offers a variety of guest rooms that generally impress with their spaciousness and cleanliness. Many guests were pleased with the large rooms, which are particularly notable given Tokyo's typically compact hotel accommodations. Several reviews highlight the comfort and cleanliness of the rooms with descriptions of well-maintained and spotless environments.
Views from the rooms are frequently praised with many guests enjoying spectacular sights of the city skyline and even Mount Fuji from high-floor rooms. Amenities also received positive mentions, particularly the daily replenishment of L’Occitane amenities for some room categories. Several guests noted that rooms were comfortable and felt like home, adding that their stays were very pleasant and relaxing.
However, there's a recurring mention of outdated furnishings and décor in some parts of the hotel. While some rooms have been renovated and offer modern conveniences, others are described as old-fashioned or in need of updates. The hotel’s soundproofing and space configuration often contribute to a restful stay with the spacious bathrooms and large wardrobes further enhancing the comfort.
While a few reviews mentioned issues with cleanliness and maintenance, overall, the hotel’s prime location, combined with the spacious and comfortable rooms, make it a solid choice for travelers looking to explore Tokyo.
Keio Plaza Hotel Tokyo offers a mixed experience when it comes to the comfort of its beds. On the positive side, many guests have highlighted the spacious and comfortable beds with several noting that they had a very good sleep. Some visitors found the beds to be pleasantly firm, praising their comfort and appreciating the provided bedding which was also noted as great by some.
However, a significant number of reviews express dissatisfaction with the bed comfort. Numerous guests found the beds to be extremely hard, likening them to concrete, which detracted from their sleeping experience. Several comments also indicated that the pillows were too soft or unsupportive, contributing to an uncomfortable night's sleep. Issues such as old mattresses, noisy beds and dirty bedsheets were also mentioned, though these seemed less common.
Overall, the beds at Keio Plaza Hotel Tokyo receive mixed reviews with comfort levels varying greatly among guests. While some found them to be perfectly comfortable, others were left wishing for a softer, more restful experience.
Keio Plaza Hotel Tokyo has received praise for its cleanliness across numerous reviews, highlighting it as a well-maintained and welcoming establishment. Guests frequently noted the rooms as very clean, tidy and spacious with excellent daily housekeeping services ensuring that the high standards of cleanliness were consistently met. The common areas and facilities, although noted to have an older style, were also kept impeccably clean, adding to the overall comfort of the stay.
Moreover, the hotel's attention to detail in cleanliness was repeatedly mentioned with adjectives such as spotlessly clean, thoroughly cleaned and immaculately maintained being commonly used. The polite and attentive cleaning staff further enhanced the guest experience, contributing to the hotel's reputation for both cleanliness and excellent service.
However, some reviews did point out areas needing improvement, such as outdated bathrooms and occasional oversights in room cleaning. Despite these minor issues, the consensus remains highly positive, emphasizing the clean and comfortable nature of the hotel, its convenient location close to Shinjuku Station and the friendly, accommodating staff.
In conclusion, while the Keio Plaza Hotel Tokyo is an older facility, it remains a top choice for travelers seeking a clean and hospitable stay in Tokyo, consistently delivering on the promises of cleanliness and comfort.
Guest reviews of the staff at Keio Plaza Hotel Tokyo overwhelmingly highlight their exceptional politeness, friendliness and helpfulness. Many visitors appreciated the professional, courteous demeanor of the staff, emphasizing their ability to communicate in English efficiently. The front desk staff were particularly noted for their prompt and accommodating service, often going above and beyond to meet guests’ needs, including handling tour departures and providing impeccable customer support.
Housekeeping staff received high praise for their attentiveness and meticulousness, contributing significantly to the hotel's clean and pleasant environment. Several guests mentioned the thoughtful and supportive nature of the staff, which made their stay, including interactions with elderly family members, notably comfortable.
Despite these commendations, there were occasional mentions of unfriendly or rude behavior from a few staff members, particularly at the reception. A couple of guests experienced challenges with room assignments and isolated incidents of poor service, which slightly marred their experience.
Overall, the staff at Keio Plaza Hotel Tokyo are described as friendly, respectful and highly efficient, significantly enhancing the guest experience with their attentive and professional service.
The WiFi situation at Keio Plaza Hotel Tokyo has garnered mixed feedback from guests. While the hotel offers free WiFi throughout the property, many have noted that the service in their rooms was less than ideal. Issues such as weak signals, slow speeds and frequent disconnections were commonly mentioned. Guests found the internet to be intermittent and hard to connect to, sometimes necessitating the use of mobile internet for more reliable service. Though there were a few mentions of good WiFi, the general sentiment leaned towards dissatisfaction with some comparing the WiFi unfavorably to their 4G mobile data which proved to be faster and more stable. Despite these challenges, the hotel's effort to provide free access is acknowledged, however, there's a clear need for improvement to meet modern connectivity expectations.
The Keio Plaza Hotel Tokyo offers a gym that, while appreciated for having modern equipment, has room for improvement. The gym tends to be small and could benefit from additional amenities such as weight lifting equipment and exercise mats. Access to the fitness center is managed through a reservation system, which may suit some guests but could be seen as inconvenient by others. Exclusive lounge access on the club floor adds a touch of luxury. Overall, the gym facilities are functional, but there's a consensus that an expansion and upgrade would significantly enhance the guest experience.
Keio Plaza Hotel Tokyo offers both an indoor and seasonal rooftop pool. While many guests are drawn by the idea of enjoying these facilities, there have been consistent reports of the pool being closed during their stays. The pool's availability seems limited, often closed for extensive parts of the year—sometimes even during hot months like June. This seasonal limitation can cause disappointment, particularly for those who book specifically for the pool. Additionally, there are extra charges to use the pool, which can be an unexpected expense for travelers.
When operational, the pools do offer a decent experience, although the outdoor pool may show some wear. Despite this, it's important to manage expectations regarding the pool's availability and additional costs. So, if enjoying a swim is a top priority, it's advisable to check the pool schedule ahead of time and be prepared for potential additional fees.
The Keio Plaza Hotel Tokyo offers a commendable parking experience, highlighted by efficient valet parking services and an ample parking space that accommodates cars with ease. Guests appreciated the on-site parking garage and found the parking fee to be reasonably priced at 1,000 yen per day with the added benefit of being able to use the parking lot for up to 30 hours. The hotel also provides a free shuttle service from the parking area, facilitating convenient transportation. However, there were a few concerns about the accessibility between the parking lot and the front desk with some guests finding the directions unclear and others noting the inconvenience of stairs when handling luggage. Despite these minor issues, the overall parking experience at Keio Plaza Hotel Tokyo is considered favorable by its guests.
Keio Plaza Hotel Tokyo offers a family-friendly experience that many find perfect for traveling with kids. The hotel is easily accessible by both Metro and subway and its location is excellent for families with small children. Rooms at the hotel are spacious, well-suited for families and offer stunning views, adding a touch of luxury to family stays. The variety of room options caters well to larger families too with suites and family rooms comfortably accommodating everyone.
Guests appreciate the thoughtful amenities for children, such as baby cribs, bed guards and adorable kids' kits. The club lounge is a hit among families, providing a selection of juices, fruits and snacks that delight both kids and parents alike. The shuttle bus service to Disneyland is especially popular and highly convenient, enhancing the overall family holiday experience.
Families have found the hotel's cleanliness, calm surroundings and friendly staff to contribute to a pleasant stay. Although there are some limitations, such as the lack of a family-friendly lobby area, these are minor compared to the positive aspects.
The hotel’s accommodating nature extends to special occasions and diverse needs, making it a solid choice for family vacations in Tokyo.
Keio Plaza Hotel Tokyo is ideally situated with convenient access to Shinjuku's vibrant nightlife. Guests can enjoy a variety of good restaurants and shops within walking distance, ensuring a range of dining and shopping options. Despite mixed feedback on the neighborhood's noise levels, the hotel offers a quiet ambiance for a restful stay. Notable features include drinks on the 45th level with a stunning night view and easy airport connections via Narita Express and direct buses to Disneyland. While bars and restaurants in the area may close early, the hotel's proximity to fantastic dining options makes up for this minor inconvenience.
Keio Plaza Hotel Tokyo boasts a prime location with easy access to one of Tokyo’s busiest stations, offering an excellent base for exploring the city. Guests consistently praise the spacious and comfortable rooms, which often feature stunning views, including of Mt Fuji. The cleanliness and well-maintained condition of the hotel are frequently highlighted, along with high-rated hygiene standards.
The staff receives commendation for their friendliness and helpfulness and the ability to speak English is appreciated by international travelers. Guests also enjoy the substantial and varied breakfast, as well as the snacks provided throughout the day for club guests. The lobby exudes a luxurious feel, contributing to an overall classy and elegant atmosphere.
However, some reviews suggest that the hotel falls short of a true five-star experience. The small gym, lack of certain luxury touches and occasional service lapses, such as not assisting with suitcases, are noted detriments. There is some ambiguity in the overall rating of the hotel with some guests asserting it aligns more closely with a four-star standard.
Despite these occasional drawbacks, many guests find their stay to be exceptional and memorable, deeming the Keio Plaza Hotel to offer five-star quality in several significant aspects.
Keio Plaza Hotel Tokyo emerges as an excellent choice for business travelers, located in a quiet and safe business area, making it convenient for work-related stays. The hotel is known for its calm atmosphere and is strategically positioned in front of the Tokyo Metropolitan Government Building, adding to its appeal for those on business trips.
The facilities cater well to business needs, featuring great conference venues, a business center and workstations in rooms, ensuring efficient and productive stays. The hotel's internet connection receives positive remarks for its reliability, which is crucial for business tasks. Additionally, the hotel provides shuttle services, including a free shuttle to Disneyland, which could be a perk for mixing business with leisure.
Guests appreciate the friendly and helpful staff, noting their supportive nature, which enhances the overall experience. For those needing to work late or check in at odd hours, the hotel is accommodating, making it a stress-free experience for business travelers.
While the hotel serves large groups and has historical significance as the first skyscraper hotel in Nishi-Shinjuku, it maintains a classy, elegant ambiance that business travelers find appealing. Despite some mentions of staff shortages and being more of a tourist hotel, Keio Plaza Hotel Tokyo stands out for its suitability for business use and its overall value for work-related stays.
Keio Plaza Hotel Tokyo stands out for its accessibility, making it a strong choice for families and guests with disabilities. The hotel offers accessible rooms and features excellent access to transportation, including a convenient shuttle bus service. Guests have noted that the spacious rooms allow for smooth movement in a wheelchair, although some experienced difficulties using the toilet in a wheelchair. The hotel is easily accessible from the station and provides good metro access, reinforcing its practicality for travelers. Despite some negative feedback about the check-in process and WiFi connectivity, the overall experience for those requiring accessibility appears positive.
Keio Plaza Hotel Tokyo emerges as a desirable choice for honeymooners. The hotel is deemed good for a romantic getaway, offering a lovely and glamorous setting. Guests have praised the facilities and amenities, highlighting the great view which, in some rooms, extends to Mount Fuji. The delicious breakfast adds to the overall pleasant experience, rendering mornings delightful and relaxing. A noteworthy touch for honeymooning couples is the thoughtful gesture of receiving a gift, enhancing their celebratory moments. Whether planning a trip or celebrating a special occasion like a birthday, Keio Plaza Hotel Tokyo provides a tranquil and luxurious environment for a memorable stay.
Keio Plaza Hotel Tokyo stands out as a luxurious accommodation option in Tokyo. The establishment is celebrated for its high-class amenities and a luxurious atmosphere that permeates throughout the hotel. Guests frequently commend the impeccable cleanliness and stunning facilities, which contribute to an overall sense of grandeur. The rooms, particularly the suites and classic rooms, are noted for their spaciousness and luxurious touches, ensuring a comfortable and opulent stay.
The hotel offers exceptional views over Tokyo, adding to the sense of a high-end experience. The lobby and lounge areas exude a luxury feeling that sets the tone for the rest of the hotel. Upgrade options are available and are of very high quality, enhancing the overall luxury experience for guests.
While most reviews reflect positively on the luxury aspect of Keio Plaza Hotel Tokyo, a few areas were noted for potential improvement, especially in the service quality in the club lounge and the standard of some amenities. Despite these minor points, the majority of guests left with a strong impression of luxury and were very pleased with the location and the excellent staff service, contributing to an enjoyable and lavish stay.
Keio Plaza Hotel Tokyo offers an exceptional experience for a romantic getaway, perfect for couples seeking a memorable stay. Guests can enjoy newly redesigned rooms, including the Premier Grand room and suites offering fantastic views from higher floors. The sky lounge on the 45th floor is a highlight, providing breathtaking vistas both in the morning and at night with an impressive view of the Tokyo Metropolitan Government Building. Celebrations are enhanced with thoughtful touches, such as cake and cocktails. The hotel's cleanliness and well-stocked bathrooms add to the comfort and luxury. Additionally, its convenient location offers pleasant and easy access for guests.
Location Show Map
Location
Guests have found the hotel's location to be perfect for exploring Tokyo with easy access to nearby subways and major attractions like the Tokyo Metropolitan Government Building. The immediate surroundings are dotted with a variety of restaurants, bars and convenience stores, adding to its appeal for those looking to immerse themselves in the local culture without needing to travel far.
Aside from its excellent location, the hotel also provides convenient amenities such as direct airport limousine bus routes and shuttle services to popular destinations like Disneyland. This connectivity enhances the convenience for both leisure and business travelers. Moreover, the hotel offers stunning views and spacious rooms, contributing to a comfortable and enjoyable stay.
Overall, the Keio Plaza Hotel Tokyo is situated in a superb location that mixes accessibility with serenity, making it an excellent choice for travelers wanting to experience the vibrancy of Shinjuku while enjoying the comforts of a well-appointed, centrally-located hotel.
Breakfast
However, some concerns are noted, such as the breakfast being somewhat repetitive over longer stays and occasionally not living up to its cost. The pricing of breakfast is mentioned several times as being on the higher side with some guests feeling it wasn’t justified by the variety or quality provided.
Crowding can also be an issue with guests often facing long queues and busy environments, though the hotel does offer multiple dining venues, such as Jurin, Glass Court and the Premier Club, which help distribute the crowd. Despite some issues with waiting times and occasional service hitches, the breakfast service is generally seen as efficient and satisfactory.
For guests staying on the club floor, the breakfast experience appears particularly pleasant, offering additional perks like afternoon tea, free drinks and snacks throughout the day.
In summary, while there are some drawbacks related to cost and crowding, the breakfast at Keio Plaza Hotel Tokyo is well-regarded for its quality, variety and overall dining experience.
Dinner
However, it's crucial to be prepared for the expense, as many guests have found the prices at these dining venues to be quite high, often with smaller portions than expected. Despite this, the efficient and friendly service contributes positively to the overall dining experience.
For those who prefer not to dine within the hotel, there are numerous affordable and delicious alternatives in the surrounding Shinjuku area, ranging from steak houses to ramen shops. These options, located just a short walk away, allow guests to explore diverse culinary delights without the hefty price tag.
While the late-night dining options are limited and some restaurants within the hotel may close early or not operate daily, the range of food choices and the ambiance generally make dining at Keio Plaza Hotel Tokyo a pleasant experience. The attentive staff, especially at venues like the Aurora bar and the Chinese restaurant, enhance the dining experience with their impeccable manners and service.
Rooms
Views from the rooms are frequently praised with many guests enjoying spectacular sights of the city skyline and even Mount Fuji from high-floor rooms. Amenities also received positive mentions, particularly the daily replenishment of L’Occitane amenities for some room categories. Several guests noted that rooms were comfortable and felt like home, adding that their stays were very pleasant and relaxing.
However, there's a recurring mention of outdated furnishings and décor in some parts of the hotel. While some rooms have been renovated and offer modern conveniences, others are described as old-fashioned or in need of updates. The hotel’s soundproofing and space configuration often contribute to a restful stay with the spacious bathrooms and large wardrobes further enhancing the comfort.
While a few reviews mentioned issues with cleanliness and maintenance, overall, the hotel’s prime location, combined with the spacious and comfortable rooms, make it a solid choice for travelers looking to explore Tokyo.
Beds
However, a significant number of reviews express dissatisfaction with the bed comfort. Numerous guests found the beds to be extremely hard, likening them to concrete, which detracted from their sleeping experience. Several comments also indicated that the pillows were too soft or unsupportive, contributing to an uncomfortable night's sleep. Issues such as old mattresses, noisy beds and dirty bedsheets were also mentioned, though these seemed less common.
Overall, the beds at Keio Plaza Hotel Tokyo receive mixed reviews with comfort levels varying greatly among guests. While some found them to be perfectly comfortable, others were left wishing for a softer, more restful experience.
Cleanliness
Moreover, the hotel's attention to detail in cleanliness was repeatedly mentioned with adjectives such as spotlessly clean, thoroughly cleaned and immaculately maintained being commonly used. The polite and attentive cleaning staff further enhanced the guest experience, contributing to the hotel's reputation for both cleanliness and excellent service.
However, some reviews did point out areas needing improvement, such as outdated bathrooms and occasional oversights in room cleaning. Despite these minor issues, the consensus remains highly positive, emphasizing the clean and comfortable nature of the hotel, its convenient location close to Shinjuku Station and the friendly, accommodating staff.
In conclusion, while the Keio Plaza Hotel Tokyo is an older facility, it remains a top choice for travelers seeking a clean and hospitable stay in Tokyo, consistently delivering on the promises of cleanliness and comfort.
Staff
Housekeeping staff received high praise for their attentiveness and meticulousness, contributing significantly to the hotel's clean and pleasant environment. Several guests mentioned the thoughtful and supportive nature of the staff, which made their stay, including interactions with elderly family members, notably comfortable.
Despite these commendations, there were occasional mentions of unfriendly or rude behavior from a few staff members, particularly at the reception. A couple of guests experienced challenges with room assignments and isolated incidents of poor service, which slightly marred their experience.
Overall, the staff at Keio Plaza Hotel Tokyo are described as friendly, respectful and highly efficient, significantly enhancing the guest experience with their attentive and professional service.
Wi-Fi
Gym
Pool
When operational, the pools do offer a decent experience, although the outdoor pool may show some wear. Despite this, it's important to manage expectations regarding the pool's availability and additional costs. So, if enjoying a swim is a top priority, it's advisable to check the pool schedule ahead of time and be prepared for potential additional fees.
Parking
Family
Guests appreciate the thoughtful amenities for children, such as baby cribs, bed guards and adorable kids' kits. The club lounge is a hit among families, providing a selection of juices, fruits and snacks that delight both kids and parents alike. The shuttle bus service to Disneyland is especially popular and highly convenient, enhancing the overall family holiday experience.
Families have found the hotel's cleanliness, calm surroundings and friendly staff to contribute to a pleasant stay. Although there are some limitations, such as the lack of a family-friendly lobby area, these are minor compared to the positive aspects.
The hotel’s accommodating nature extends to special occasions and diverse needs, making it a solid choice for family vacations in Tokyo.
Nightlife
5 Star
The staff receives commendation for their friendliness and helpfulness and the ability to speak English is appreciated by international travelers. Guests also enjoy the substantial and varied breakfast, as well as the snacks provided throughout the day for club guests. The lobby exudes a luxurious feel, contributing to an overall classy and elegant atmosphere.
However, some reviews suggest that the hotel falls short of a true five-star experience. The small gym, lack of certain luxury touches and occasional service lapses, such as not assisting with suitcases, are noted detriments. There is some ambiguity in the overall rating of the hotel with some guests asserting it aligns more closely with a four-star standard.
Despite these occasional drawbacks, many guests find their stay to be exceptional and memorable, deeming the Keio Plaza Hotel to offer five-star quality in several significant aspects.
Business
The facilities cater well to business needs, featuring great conference venues, a business center and workstations in rooms, ensuring efficient and productive stays. The hotel's internet connection receives positive remarks for its reliability, which is crucial for business tasks. Additionally, the hotel provides shuttle services, including a free shuttle to Disneyland, which could be a perk for mixing business with leisure.
Guests appreciate the friendly and helpful staff, noting their supportive nature, which enhances the overall experience. For those needing to work late or check in at odd hours, the hotel is accommodating, making it a stress-free experience for business travelers.
While the hotel serves large groups and has historical significance as the first skyscraper hotel in Nishi-Shinjuku, it maintains a classy, elegant ambiance that business travelers find appealing. Despite some mentions of staff shortages and being more of a tourist hotel, Keio Plaza Hotel Tokyo stands out for its suitability for business use and its overall value for work-related stays.
Accessible
Honeymoon
Luxury
The hotel offers exceptional views over Tokyo, adding to the sense of a high-end experience. The lobby and lounge areas exude a luxury feeling that sets the tone for the rest of the hotel. Upgrade options are available and are of very high quality, enhancing the overall luxury experience for guests.
While most reviews reflect positively on the luxury aspect of Keio Plaza Hotel Tokyo, a few areas were noted for potential improvement, especially in the service quality in the club lounge and the standard of some amenities. Despite these minor points, the majority of guests left with a strong impression of luxury and were very pleased with the location and the excellent staff service, contributing to an enjoyable and lavish stay.
Romantic
Yes, Keio Plaza Hotel Tokyo has pool(s) that belong to one or more of the following categories: Pool Lap Lanes.
No, a spa isn't available at Keio Plaza Hotel Tokyo.
No, Keio Plaza Hotel Tokyo doesn't allow dogs.
Yes, parking facilities are available at Keio Plaza Hotel Tokyo.
Yes, Keio Plaza Hotel Tokyo has a gym.
Location Show Map
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