Holiday Inn Express Surprise by IHG
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Summary of reviewsHoliday Inn Express Surprise by IHG in Surprise, AZ, is widely commended for its prime location, nestled conveniently near sports venues, dining options, and shopping centers. This makes it an attractive choice for visitors, especially sports enthusiasts and recreational travelers. The hotel's accessibility to major roads enhances its appeal, allowing easy navigation to the wider NW Phoenix area. Guests appreciate the clean and modern atmosphere that complements the tranquil and safe environment provided by the Surprise community.
The breakfast service is generally described as delicious and varied, offering a well-rounded meal with options catering to different tastes and dietary needs. The breakfast area is praised for its cleanliness and comfort, with courteous staff enhancing the experience. Despite minor criticisms, the breakfast remains a notable feature of the hotel stay.
Rooms at the hotel receive significant accolades for their cleanliness, spaciousness, and modern design following recent renovations. The beds are especially praised for their comfort, providing guests with excellent sleep quality. The hotel's commitment to maintaining a well-kept and secure environment adds to the overall positive experience, with guests appreciating the friendly staff that further amplify the welcoming atmosphere.
Cleanliness remains a standout attribute of the Holiday Inn Express Surprise by IHG, with guests highlighting the spotless environment throughout the property, including communal areas like the pool and hot tub. The staff's dedication to maintaining this high standard contributes significantly to guest satisfaction.
The staff receives consistent praise for their helpfulness, professionalism, and friendly demeanor, notably enhancing guests' experiences. Notable staff members are frequently mentioned for their exceptional service, ensuring that each stay is smooth and enjoyable.
The pool and hot tub area contribute to the hotel's positive appeal, with guests appreciating the cleanliness and amenities provided. Despite occasional challenges, the pool remains a valued retreat for relaxation.
Overall, Holiday Inn Express Surprise by IHG offers a memorable experience characterized by its outstanding location, cleanliness, excellent staff service, and comfortable accommodations, making it a preferred choice for many visitors to Surprise, AZ.
Categories
The breakfast service is generally described as delicious and varied, offering a well-rounded meal with options catering to different tastes and dietary needs. The breakfast area is praised for its cleanliness and comfort, with courteous staff enhancing the experience. Despite minor criticisms, the breakfast remains a notable feature of the hotel stay.
Rooms at the hotel receive significant accolades for their cleanliness, spaciousness, and modern design following recent renovations. The beds are especially praised for their comfort, providing guests with excellent sleep quality. The hotel's commitment to maintaining a well-kept and secure environment adds to the overall positive experience, with guests appreciating the friendly staff that further amplify the welcoming atmosphere.
Cleanliness remains a standout attribute of the Holiday Inn Express Surprise by IHG, with guests highlighting the spotless environment throughout the property, including communal areas like the pool and hot tub. The staff's dedication to maintaining this high standard contributes significantly to guest satisfaction.
The staff receives consistent praise for their helpfulness, professionalism, and friendly demeanor, notably enhancing guests' experiences. Notable staff members are frequently mentioned for their exceptional service, ensuring that each stay is smooth and enjoyable.
The pool and hot tub area contribute to the hotel's positive appeal, with guests appreciating the cleanliness and amenities provided. Despite occasional challenges, the pool remains a valued retreat for relaxation.
Overall, Holiday Inn Express Surprise by IHG offers a memorable experience characterized by its outstanding location, cleanliness, excellent staff service, and comfortable accommodations, making it a preferred choice for many visitors to Surprise, AZ.
Hotel with Swimming Pool
This hotel features a well-maintained pool and jacuzzi. It is known for its clean pool area and comfortable accommodations.
Heated Pool Outdoor Pool
Hotel with Outdoor Pool
The hotel features an outdoor pool and a hot tub. It is located across from the Surprise Stadium and provides a complimentary breakfast.
Hotel near Golf Courses
Hotel for Honeymoon
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Heated Pool
Guest Reviews
Nestled in the heart of Surprise, AZ, the Holiday Inn Express Surprise by IHG boasts a convenient location that resonates well with its guests. Visitors often find themselves just a short walk from the Surprise Stadium, making it an ideal accommodation choice for baseball enthusiasts. The proximity to various sports facilities such as tennis courts and the MLB spring training venues adds to the allure of this location for sports fans.
Surrounded by numerous dining options, shopping centers, and essential conveniences, the area around the hotel offers a pleasant balance of leisure and necessity. Restaurants, fast food outlets, and retail giants like Target and Bestbuy are just minutes away, ensuring guests have easy access to their daily needs. The location's accessibility is further accentuated by its closeness to major roads like the 303 loop and Bell Ave, allowing straightforward navigation to the wider NW Phoenix area.
The hotel is praised for its clean and modern atmosphere which complements the quiet and safe environment that the Surprise community provides. Guests have appreciated being conveniently located near parks, shopping spots, and dining establishments, all while enjoying a tranquil stay. The staff's friendly demeanor enhances the overall experience, making it a choice destination for visitors to Surprise, whether for family visits or recreational pursuits.
The breakfast offerings at Holiday Inn Express Surprise by IHG have received a mix of reviews, but the majority point toward an overwhelmingly positive experience. Many guests describe the breakfast as delicious, excellent, and fresh, with a wide variety of options that cater to different tastes and dietary preferences. The breakfast setup includes a nice combination of hot and cold items, such as eggs, sausage, pancakes, and the availability of healthier choices, making it a well-rounded meal to start the day.
Guests appreciate the quality and selection, often noting it as one of the best breakfast experiences at a hotel. The breakfast area is often highlighted as being well-stocked, clean, and comfortable, with a friendly and courteous staff enhancing the experience. Some notable features include the pancake maker and plenty of seating.
Despite a few mentions of a less than satisfactory experience, such as watery orange juice and a limited menu, these seem to be exceptions rather than the norm. Overall, the breakfast is frequently praised for its great variety, freshness, and the positive atmosphere created by attentive staff, making it a memorable part of the stay for many guests.
Visitors to the Holiday Inn Express Surprise by IHG have consistently praised the hotel for offering clean and spacious accommodations. Recent renovations have left the rooms not only modern and well-appointed but also exceptionally clean, meeting the guests' high standards for comfort and functionality. The beds are frequently noted for their comfort, with some guests considering them the most comfortable they have experienced in a hotel setting.
The rooms are designed with plenty of space, making it easy to accommodate luggage and enjoy a relaxing stay. Additionally, the hotel provides well-lit and safe surroundings, catering to a variety of guests, including those with accessibility needs. Guests have found the overall atmosphere of the property to be welcoming and secure, with a friendly staff adding to the positive experience.
Beyond the rooms, the hotel takes pride in offering great value, with many guests highlighting the delicious and varied breakfast selection as a delightful bonus to their stay. The ongoing renovations have not detracted from the comfort of the hotel, ensuring it remains a reliable choice for travelers seeking clean, roomy, and well-kept accommodations.
Travelers staying at the Holiday Inn Express Surprise by IHG consistently praise the hotel's beds as an outstanding feature. Frequent mentions of super comfortable and very comfortable beds suggest that guests can expect a restful and soothing night's sleep. Many guests highlight that the beds feel like clouds, and some describe the mattresses as amazing. The pillows also receive commendations for their comfort, enhancing the sleep experience further. Visitors often note the combination of comfort and cleanliness in their rooms, contributing to a pleasant stay. Additionally, the warmth of the staff and the quality of the breakfast serve as notable positives, with guests expressing eagerness to return. Overall, guests can anticipate a refreshing and cozy retreat with the added assurance of quality service and facilities.
Holiday Inn Express Surprise by IHG consistently impresses guests with its exceptional cleanliness. Reviewers frequently commend the hotel for maintaining a remarkably clean environment, from the rooms to the entire property. Guests appreciate the fresh and organized ambiance, highlighting the hotel's recent renovation that leaves it looking new and modern. The well-kept facilities, including the pool and hot tub, contribute to a pleasant stay. Visitors also emphasize the combination of cleanliness with comfort and spaciousness, enhancing the overall experience.
The location is noted as convenient, situated near shopping plazas, parks, and the Surprise baseball facility, making it an attractive choice for both leisure and business travelers. The friendly and courteous staff add to the welcoming atmosphere, ensuring that guests feel comfortable throughout their stay. While the hotel excels in cleanliness and service, some reviews suggest the breakfast experience could be improved. Nonetheless, for those prioritizing a spotless environment and friendly service, this hotel stands out as a reliable choice in Surprise, AZ.
The Holiday Inn Express Surprise by IHG is consistently praised for its outstanding staff, who contribute significantly to guests' positive experiences. Visitors frequently mention the friendliness and helpfulness of the staff, who seem to go above and beyond to ensure a pleasant stay. From the front desk to housekeeping, every interaction is marked by politeness and professionalism. Notable mentions include Jacob and Landon at the front desk, both commended for their exceptional customer service and aid in making the check-in process seamless and efficient. Michelle, the night clerk, is highlighted for her proactive problem-solving abilities. Amanda is celebrated for her willingness to assist guests beyond usual expectations, reflecting the accommodating nature prevalent among the team.
Guests appreciate the warm and welcoming demeanor of the staff, establishing a sense of safety and comfort throughout their visit. The management is noted for its understanding and attentiveness, ensuring smooth operations even in less than ideal circumstances, like late check-ins. Overall, the staff at this hotel creates a welcoming atmosphere filled with genuine care, contributing to an enjoyable and memorable stay for all guests.
The Holiday Inn Express Surprise by IHG presents a delightful aquatic escape with its well-praised pool and hot tub. Guests frequently highlight the pool area as a major attraction, with accolades for its cleanliness, heated waters, and overall maintenance. The provision of plentiful clean towels further enhances the experience, ensuring convenience for visitors. The pool area may be relatively small, but it is consistently described as being well-kept and inviting. Despite occasional disturbances and a temporary shutdown that required guests to use a neighboring hotel's pool, the positive experiences overshadow these instances, leaving many eager to return for future stays. The thoughtful restriction during Covid-19, limiting the pool occupancy, demonstrates the hotel's commitment to guest safety while still providing a pleasant environment. Overall, the pool and hot tub contribute significantly to a charming stay at this location, echoed by guests’ intentions to revisit.
Location Show Map
Location
Surrounded by numerous dining options, shopping centers, and essential conveniences, the area around the hotel offers a pleasant balance of leisure and necessity. Restaurants, fast food outlets, and retail giants like Target and Bestbuy are just minutes away, ensuring guests have easy access to their daily needs. The location's accessibility is further accentuated by its closeness to major roads like the 303 loop and Bell Ave, allowing straightforward navigation to the wider NW Phoenix area.
The hotel is praised for its clean and modern atmosphere which complements the quiet and safe environment that the Surprise community provides. Guests have appreciated being conveniently located near parks, shopping spots, and dining establishments, all while enjoying a tranquil stay. The staff's friendly demeanor enhances the overall experience, making it a choice destination for visitors to Surprise, whether for family visits or recreational pursuits.
Breakfast
Guests appreciate the quality and selection, often noting it as one of the best breakfast experiences at a hotel. The breakfast area is often highlighted as being well-stocked, clean, and comfortable, with a friendly and courteous staff enhancing the experience. Some notable features include the pancake maker and plenty of seating.
Despite a few mentions of a less than satisfactory experience, such as watery orange juice and a limited menu, these seem to be exceptions rather than the norm. Overall, the breakfast is frequently praised for its great variety, freshness, and the positive atmosphere created by attentive staff, making it a memorable part of the stay for many guests.
Rooms
The rooms are designed with plenty of space, making it easy to accommodate luggage and enjoy a relaxing stay. Additionally, the hotel provides well-lit and safe surroundings, catering to a variety of guests, including those with accessibility needs. Guests have found the overall atmosphere of the property to be welcoming and secure, with a friendly staff adding to the positive experience.
Beyond the rooms, the hotel takes pride in offering great value, with many guests highlighting the delicious and varied breakfast selection as a delightful bonus to their stay. The ongoing renovations have not detracted from the comfort of the hotel, ensuring it remains a reliable choice for travelers seeking clean, roomy, and well-kept accommodations.
Beds
Cleanliness
The location is noted as convenient, situated near shopping plazas, parks, and the Surprise baseball facility, making it an attractive choice for both leisure and business travelers. The friendly and courteous staff add to the welcoming atmosphere, ensuring that guests feel comfortable throughout their stay. While the hotel excels in cleanliness and service, some reviews suggest the breakfast experience could be improved. Nonetheless, for those prioritizing a spotless environment and friendly service, this hotel stands out as a reliable choice in Surprise, AZ.
Staff
Guests appreciate the warm and welcoming demeanor of the staff, establishing a sense of safety and comfort throughout their visit. The management is noted for its understanding and attentiveness, ensuring smooth operations even in less than ideal circumstances, like late check-ins. Overall, the staff at this hotel creates a welcoming atmosphere filled with genuine care, contributing to an enjoyable and memorable stay for all guests.
Pool
Yes, Holiday Inn Express Surprise by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Holiday Inn Express Surprise by IHG.
No, Holiday Inn Express Surprise by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express Surprise by IHG.
Yes, Holiday Inn Express Surprise by IHG has a gym.
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