Info
Summary of reviewsHoliday Inn Express Surprise by IHG in Surprise, AZ, is widely commended for its prime location, nestled conveniently near sports venues, dining options, and shopping centers. This makes it an attractive choice for visitors, especially sports enthusiasts and recreational travelers. The hotel's accessibility to major roads enhances its appeal, allowing easy navigation to the wider NW Phoenix area. Guests appreciate the clean and modern atmosphere that complements the tranquil and safe environment provided by the Surprise community.
The breakfast service is generally described as delicious and varied, offering a well-rounded meal with options catering to different tastes and dietary needs. The breakfast area is praised for its cleanliness and comfort, with courteous staff enhancing the experience. Despite minor criticisms, the breakfast remains a notable feature of the hotel stay.
Rooms at the hotel receive significant accolades for their cleanliness, spaciousness, and modern design following recent renovations. The beds are especially praised for their comfort, providing guests with excellent sleep quality. The hotel's commitment to maintaining a well-kept and secure environment adds to the overall positive experience, with guests appreciating the friendly staff that further amplify the welcoming atmosphere.
Cleanliness remains a standout attribute of the Holiday Inn Express Surprise by IHG, with guests highlighting the spotless environment throughout the property, including communal areas like the pool and hot tub. The staff's dedication to maintaining this high standard contributes significantly to guest satisfaction.
The staff receives consistent praise for their helpfulness, professionalism, and friendly demeanor, notably enhancing guests' experiences. Notable staff members are frequently mentioned for their exceptional service, ensuring that each stay is smooth and enjoyable.
The pool and hot tub area contribute to the hotel's positive appeal, with guests appreciating the cleanliness and amenities provided. Despite occasional challenges, the pool remains a valued retreat for relaxation.
Overall, Holiday Inn Express Surprise by IHG offers a memorable experience characterized by its outstanding location, cleanliness, excellent staff service, and comfortable accommodations, making it a preferred choice for many visitors to Surprise, AZ.
Show moreRead review summaries for all categories
Categories
