Garner Hotel Phoenix Northwest - Surprise by IHG

Surprise 33.63734400, -112.32847300 , 12477 West Bell Road (Show on Map)
6.8
Rated


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1 room2 guests 1 room, 2 guests
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Summary of reviewsGarner Hotel by IHG Phoenix - Surprise is highly praised for its convenient and peaceful location, providing both seclusion and easy access to shopping and local attractions. Guests appreciate the quiet surroundings and proximity to family residences, despite minor visibility issues from the main road. While the breakfast offerings at the hotel have left many guests disappointed due to the limited options and absence of hot meals, the staff's dedication and friendliness at mealtimes are noted positively.

The rooms at the hotel are generally well-received for their spaciousness and cleanliness, with many finding them comfortable and welcoming. Coin-operated laundry facilities add convenience for longer stays. However, some guests reported issues such as occasional cleanliness concerns, lingering odors, and the absence of advertised amenities like mini-fridges and microwaves, which detracted from the overall experience for a few.

Cleanliness throughout the hotel, including common areas, is consistently praised, with many guests applauding the spotless and well-decorated environment that promotes a welcoming atmosphere. The staff at Garner Hotel plays a significant role in enhancing the guest experience, receiving high praise for their warm, accommodating, and efficient service. Individuals like Cynthia, Celeste, and Alexis are often highlighted for their exceptional support.

The beds are generally regarded as comfortable, contributing to a restful stay, although there are a few exceptions noted in reviews. Overall, Garner Hotel by IHG Phoenix - Surprise seems to meet most travelers' expectations, providing a clean, comfortable, and well-located stay with a friendly and attentive staff.
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Categories
Dog Friendly Hotel
This hotel allows 2 pets up to 80 lbs for an additional fee of $25 per pet, per night, plus a refundable deposit of $50 per stay. Both dogs and cats are welcome, but pets cannot be left unattended and must be leashed on the property.

Hotel with Parking
The Garner Hotel by IHG Phoenix - Surprise provides complimentary onsite parking for its guests, ensuring a cost-effective and convenient parking solution throughout their stay.

Hotel with Rooms With Jacuzzi / Hot-tub

Hotel near Golf Courses

Hotel for Honeymoon

Hotel with Swimming Pool

  Outdoor Pool  


Business Hotel

Cheap Hotel

Accessible Hotel

Hotel with Outdoor Pool

Room Types
Standard Room

Standard King Room The unit has 1 bed.

One-Bedroom King Suite The unit offers 2 beds.

Standard Room with Two Queen Beds The unit has 2 beds.

Standard King Room with Two King Beds The unit has 2 beds.

Standard King Room with Mobility Accessible Roll-In Shower The unit has 1 bed.

Standard King Room with Mobility Accessible Tub The unit offers 1 bed.

One-Bedroom King Suite with Kitchen The unit has 2 beds.

Guest Reviews
6.8
Rated
Location
Garner Hotel by IHG Phoenix - Surprise is generally well-regarded for its convenient and favorable location. Many guests found it to be perfectly situated for their needs, describing it as an excellent spot that offers both seclusion and proximity to shopping, making errands and leisure activities easily accessible. The area around the hotel is noted to be quiet, ideal for those seeking a peaceful stay. Its advantageous position near local points of interest such as family residences adds to its appeal for visitors. While some mentioned challenges in visibility from the main road, the overall sentiment reflects satisfaction with the location and cleanliness, enhancing the guest experience.

Breakfast
Garner Hotel by IHG Phoenix - Surprise has left guests quite dissatisfied with its breakfast offerings. The concept of breakfast at the hotel leans heavily on a grab-and-go model, predominantly involving pre-packed bags. Many found the contents to be unappealing, with reports of essentially being given a muffin, orange juice, and a granola bar. Hot breakfast options were notably absent, despite previous advertisements suggesting otherwise. Furthermore, early-ending breakfast times compounded the disappointment for many visitors. Although the hotel staff, particularly at the front desk, received praise, the breakfast experience was overwhelmingly seen as lacking in choice and quality.

Rooms
The rooms at Garner Hotel by IHG Phoenix - Surprise generally receive mixed reviews with notable positives. Guests often emphasize the spaciousness of the rooms, with some highlighting them as large and even suite-like, contributing to a comfortable stay. Cleanliness is frequently noted as a positive aspect, as many rooms are described as clean upon guest arrival. For those looking to do laundry during their stay, the availability of coin-operated laundry facilities is appreciated. However, not all experiences are perfect, as some guests mention occasional cleanliness issues and lingering smells, such as smoke, which required room changes for a better experience. The absence of certain amenities, like mini-fridges, microwaves, and ice buckets, despite their advertised presence, has been a point of contention. Additionally, minor inconveniences like low toilets and limited towels for larger groups are cited. Despite these drawbacks, the core room experience seems to satisfy the majority seeking a clean and sizable space.

Beds
Garner Hotel by IHG Phoenix - Surprise seems to offer largely comfortable sleeping arrangements, with many guests noting that the beds provided a pleasant rest. Several reviews highlight the comfort of the beds, suggesting a positive overall sleep experience for most visitors. While the majority of feedback points to comfortable beds, it's worth noting that a few guests had less favorable experiences regarding the beds and pillows. Despite these occasional critiques, the general sentiment leans toward satisfaction with the hotel's bedding, making it a viable choice for travelers seeking a restful stay in Phoenix.

Cleanliness
Garner Hotel by IHG Phoenix - Surprise consistently receives commendations for its high standards of cleanliness, creating an inviting and welcoming atmosphere for its guests. Reviews highlight the impeccably clean environment, with many guests appreciating that their rooms were spotless, nicely decorated, and smelled fresh. The efficient and friendly staff enhances the experience, providing attentive service throughout the hotel. The hotel's common areas also maintain a level of cleanliness that meets guest expectations, contributing to a comfortable and pleasant stay. Breakfast service is notably well-executed, with staff praised for their dedication and attentiveness. While some reviews note areas needing improvement, such as bathrooms and carpets, the overall sentiment suggests that the hotel delivers a satisfactory level of cleanliness and organization, making it a reliable choice for travelers seeking a hygienic and comfortable stay in Surprise, Arizona.

Staff
The staff at Garner Hotel by IHG Phoenix - Surprise receives high praise for their warm and accommodating service. Guests consistently find the staff to be friendly, with several highlighting individuals like Cynthia, Celeste, and Alexis for their exceptional service. The front desk team is appreciated for their pleasant demeanor and expertise, with particular commendation for their helpfulness and ability to secure the best rates for visitors. While most reviews focus on positive interactions, a couple of guests did encounter less favorable experiences at the front desk. Overall, the staff is noted for their kindness and helpful support, contributing positively to the guest experience at the hotel.


Yes, Garner Hotel Phoenix Northwest - Surprise by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Garner Hotel Phoenix Northwest - Surprise by IHG.

Yes, Garner Hotel Phoenix Northwest - Surprise by IHG welcomes dogs.

Yes, parking facilities are available at Garner Hotel Phoenix Northwest - Surprise by IHG.

No, Garner Hotel Phoenix Northwest - Surprise by IHG doesn't have a gym.

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