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Imperial Palace Hotel

Sunny Beach , Sunny Beach (Show on Map)

6.7

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1 room2 guests 1 room, 2 guests

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Summary of reviewsImperial Palace Hotel in Sunny Beach offers an appealing mix of positives despite some notable areas for improvement. Its prime beachfront location is exceptionally praised, providing guests with easy access to the beach, beautiful sea views and proximity to key attractions and amenities. Guests frequently commend the convenient placement for leisurely strolls, ocean dips and scenic balcony views.

The breakfast experience is generally positive with many guests enjoying the delicious and varied food, particularly the pancakes. However, logistical issues such as crowding, long waits, repetitive menus and malfunctioning coffee machines suggest room for improvement. Dinner, on the other hand, receives mixed feedback with critiques about the lack of variety, mediocre quality and occasional hygiene concerns, though some guests still found the food delightful.

Guest rooms receive mixed reviews. Positively, many appreciate the spaciousness, comfort, daily cleaning and scenic views from balconies. However, complaints about outdated furniture, inconsistent cleaning, broken fixtures and occasional pest issues suggest a need for renovation and better maintenance.

Cleanliness throughout the hotel receives varied feedback. Some guests highlight well-maintained rooms and public areas, while others report issues with common area cleanliness, pool hygiene and inconsistent room maintenance.

The hotel staff garners mixed reactions with many guests praising the friendly and helpful reception and restaurant staff. However, inconsistency in service quality, occasional rudeness and a lack of multilingual abilities are noted concerns.

Free wifi is appreciated by some guests as fast and reliable, but others find it slow or entirely absent in rooms, indicating inconsistent service. The spa receives mixed reviews with praises for certain procedures and facilities but complaints about poor maintenance and cleanliness.

The pool facilities are generally well-received with many appreciating the size, multi-level design and well-maintained loungers. However, cleanliness issues and overcrowding are frequent complaints. The beach near the hotel is highly praised for its proximity and cleanliness, though additional costs for sunbeds and occasional overcrowding are noted.

Parking at the hotel is safe and guarded, but many find it expensive and limited with difficulties in securing a spot and additional fees making it less desirable.

In summary, despite some logistical and maintenance issues, the Imperial Palace Hotel's strategic beachfront location, generally positive dining experiences and friendly staff make it an attractive choice for visitors to Sunny Beach.
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Luxury Hotel

This 5-star hotel boasts an opulent design inspired by the Roman Empire, featuring numerous large swimming pools, extensive recreation and treatment facilities, and 550 luxury rooms and studios with impressive views. It includes a spa area with a sauna, steam bath, Turkish hammam, and hot tub, and offers a private beach area.

Beachfront Hotel

Situated just steps from the sandy beach, this hotel offers direct beach access, indoor and outdoor pools, and a spa. Many rooms feature balconies with sea views, complementing the convenient location and range of facilities.

Hotel near The Beach

Located on Sunny Beach, this hotel provides easy access to the shoreline. The location is ideal for guests wanting to spend time on the beach.

Romantic Hotel

Located in Sunny Beach, this hotel offers luxurious accommodations and a beachfront location. The combination of sea views and upscale amenities provides a romantic and relaxing experience.

Hotel near Nightlife Spots

Located in Sunny Beach, this hotel offers luxurious accommodations and easy access to the area's vibrant nightlife. Guests can enjoy upscale amenities and then step out to explore nearby clubs and bars.

Hotel with Swim Up Bar

As a 5-star hotel, the Imperial Palace is likely to offer high-end amenities, potentially including a swim-up bar. Its reputation for luxury and comprehensive services makes it a strong contender for a top spot in poolside experiences.

Hotel with All Inclusive Packages

Hotel with Spa

Family Friendly Hotel

Hotel with Swimming Pool

Infinity Pool Panoramic View Pool Pool Swim Up Bar Outdoor Pool

Business Hotel

Hotel with Parking

Hotel with Gym

4-Star Hotel

Hotel with Infinity Pool

Hotel with Outdoor Pool

Hotel with Panoramic View Pool

Room Types

Economy Double Room Providing free toiletries, this double room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The air-conditioned double room provides a flat-screen TV, soundproof walls, a seating area, a wardrobe as well as an inner courtyard view. The unit offers 2 beds.

Double Room with Garden View and Balcony The spacious double room offers air conditioning, soundproof walls, a terrace with an inner courtyard view as well as a private bathroom featuring a bath or a shower. The unit offers 3 beds.

Studio with Sea View and Balcony with Free Parking included The studio provides air conditioning, soundproof walls, a terrace with sea views as well as a private bathroom featuring a bath or a shower. The unit offers 2 beds.

Double Room with Garden View and Balcony (2 Adults + 1 Child) The spacious double room features air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a bath or a shower. The unit has 3 beds.

Double Room with Garden View and Balcony (2 Adults + 2 Children) The spacious double room offers air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom featuring a bath or a shower. The unit offers 3 beds.

Double Room with Sea View and Balcony The spacious double room offers air conditioning, soundproof walls, a terrace with sea views as well as a private bathroom boasting a bath or a shower. The unit has 3 beds.

Double Room with Sea View and Balcony (2 Adults + 1 Child) The spacious double room offers air conditioning, soundproof walls, a terrace with sea views as well as a private bathroom featuring a bath or a shower. The unit offers 3 beds.

Double Room with Sea View and Balcony (2 Adults + 2 Children) The spacious double room provides air conditioning, soundproof walls, a terrace with sea views as well as a private bathroom featuring a bath or a shower. The unit offers 3 beds.

Studio with Sea View and Balcony (2 Adults + 1 Child) with Free Parking included The studio provides air conditioning, soundproof walls, a terrace with sea views as well as a private bathroom featuring a bath or a shower. The unit offers 3 beds.

Studio with Sea View and Balcony (2 Adults + 2 Children) with Free Parking included The studio provides air conditioning, soundproof walls, a terrace with sea views as well as a private bathroom featuring a bath or a shower. The unit offers 3 beds.

Superior Double Room with Sea View and Balcony The spacious double room features air conditioning, soundproof walls, a terrace with sea views as well as a private bathroom boasting a bath or a shower. The unit has 2 beds.

Maisonette This apartment features a flat-screen TV. The unit has 3 beds.

Superior Double Room with Garden View and Balcony This double room has a balcony and air conditioning.

Superior Double Room with Garden View and Balcony (2 Adults + 1 Child) This double room features a balcony.

Superior Double Room with Garden View and Balcony (2 Adults + 2 Children) Rooms are 26 square metres.

Superior Promo Double Room with Garden View The spacious double room has a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. This double room features a wardrobe, a safe deposit box, a TV and garden views. The unit has 1 bed.

Superior Double Room with Sea View and Balcony (2 Adults + 1 Child) The spacious double room offers air conditioning, soundproof walls, a terrace with sea views as well as a private bathroom boasting a bath or a shower. The unit has 2 beds.

Superior Double Room with Sea View and Balcony (2 Adults + 2 Children) The spacious double room provides air conditioning, soundproof walls, a terrace with sea views as well as a private bathroom featuring a bath or a shower. The unit offers 2 beds.

Family Room The unit offers 2 beds.

Family Room with Garden View The unit has 4 beds.

Family Room with Sea View

About Imperial Palace Hotel

License: Н3-ЗБЗ-61Х-Б1

Guest Reviews

6.7

Rated

Location

Nestled right on the sandy shores of Sunny Beach, the Imperial Palace Hotel boasts an exceptional location that consistently impresses its guests. This prime positioning allows for direct and easy access to both the beach and the sea with many rooms offering splendid views of the waves and shoreline. Guests frequently highlight the convenient and strategic placement of the hotel, emphasizing its proximity not only to the beach but also to the bustling promenade, shops and various amenities.

The hotel's beachfront locale is a standout feature, making it an ideal stay for those who appreciate being steps away from the sea. Whether it’s for a leisurely stroll along the shore, a dip in the ocean or a scenic view from the balcony, the location is deemed perfect by visitors. The beautiful surrounding views and the hotel's exterior appearance also add to the charm, enhancing the overall experience.

Overall, the combination of the hotel's favorable position, beautiful views and ease of access to Sunny Beach's central attractions makes it a top choice for those looking to enjoy the best of what the coast has to offer.

Breakfast

Imperial Palace Hotel offers a breakfast experience with a mixed bag of impressions from its guests. Several reviews highlight the delicious taste and sufficient variety of the food, giving a general sense of satisfaction with the dining options provided. Breakfast is noted to be good and sufficient with daily cleaned rooms and prompt towel exchange adding to the overall positive experience. Many guests enjoyed the breakfast menu and praised the tasty pancakes available in the mornings.

However, some logistical issues seem to mar the otherwise pleasant dining experience. The breakfast area can get crowded, making it difficult to find a place to sit and leading to long waits for popular items like pancakes and coffee. The queuing issues are compounded by the limited capacity of the griddle and malfunctioning coffee machines. Guests also point out the repetitive nature of the menu with the same food being served every morning.

Despite these inconveniences, the overall feedback leans positive with the variety and quality of the food meeting the expectations of most guests. Nonetheless, improvements in logistics and seating arrangements could significantly enhance the breakfast experience at Imperial Palace Hotel.

Dinner

Despite the enviable location and spacious pool facilities, dining at the Imperial Palace Hotel leaves much to be desired. Although some guests found the food diverse, delicious and even excellent at times, these opinions were in stark contrast to numerous reviews highlighting significant shortcomings.

A consistent critique across reviews is the lack of variety with many guests noting that the same meals were served daily for both lunch and dinner. This repetitiveness led to a monotonous dining experience, which fell short of the expectations for a hotel of this standard. Moreover, the limited hot food options and the absence of certain dishes, like fish, contributed to a less than satisfactory experience for many guests.

While a few visitors praised the food for being diverse and delicious, a larger number found it to be mediocre, low-quality and even objectionable. Some guests reported that the quality did not reflect a 5-star establishment, mentioning greasy and poorly cooked meals that led to an unpleasant dining experience. Instances of guests falling ill further amplified the concerns about food quality and hygiene.

The dining hall’s insufficient size and the high number of patrons often resulted in long wait times for food and struggles to find seating, adding to the disappointment. Despite some highlights in service where meals were reported to be excellent and staff accommodating, these were overshadowed by the overall negative sentiment regarding the food quality and variety.

In summary, while there are moments of culinary delight at the Imperial Palace Hotel, the prevalent issues of repetitiveness, lack of quality and dining logistics suggest that the hotel has significant room for improvement in its food offerings.

Rooms

The reviews for the Imperial Palace Hotel reveal a mixed experience concerning the rooms. On the positive side, many guests appreciated the spacious and comfortable rooms, often featuring beautiful sea views and large balconies. Cleanliness was frequently commended with rooms being cleaned daily and fresh linens and towels provided. Some guests also noted that their rooms were well-equipped and offered air conditioning, adding to a comfortable stay.

However, numerous reviews highlighted significant issues. Many rooms were described as very old with outdated and worn-out furniture. Guests reported broken doors, torn curtains, mold and even instances of cockroaches. Cleaning was inconsistent; while some rooms were cleaned daily to a high standard, others were reported as dirty with sand on the floors and stained mattresses and walls. The overall impression was that the rooms and the hotel could benefit substantially from renovation and better maintenance.

Beds

Imperial Palace Hotel presents a mixed experience when it comes to its bedding. Many guests found the beds to be very comfortable with some highlighting them as the most comfortable beds they've experienced. The hotel also offers very big beds that add to the sense of luxury. However, comfort levels vary significantly across different rooms. Some guests complained about hard and uncomfortable beds, mentioning that the mattresses felt old, worn out and even musty.

Cleanliness issues also emerged with reports of dust, old mattresses and bed sheets not being changed for several days unless specifically requested. In a few instances, guests discovered hair on the mattresses and encountered poor-quality and unchanged bed linen.

There were also concerns about the condition of specific bed types. The sofa beds and extra beds, in particular, were noted as uncomfortable with one guest describing an improvised extra bed. Several visitors found the beds to be low and felt that the quality had declined compared to previous visits.

On a positive note, if one requests room cleaning by leaving a message on the door, bed sheets can be replenished. Despite some negative feedback, the hotel does manage to receive praise from many guests who appreciate the comfort of the beds in general.

Cleanliness

At the Imperial Palace Hotel, guest opinions on cleanliness present a mixed picture. While some guests found their rooms to be very clean with daily cleaning services, especially noting clean sheets and towels every day, others highlighted significant shortcomings. Positive reviews spoke highly of clean rooms, a clean pool and impeccable shared toilet facilities in specific areas. Clean balconies and terrace cleanliness were also noted as strengths. Some guests appreciated the efforts of housekeeping staff who maintained high standards of cleanliness on a daily basis.

However, many reviews highlighted serious issues concerning the overall hygiene and cleanliness of the hotel. The cleanliness of common areas, including elevators and restrooms, was frequently criticized with reports of dirty public areas, mold in closets and ants and insects in rooms. The pool area, in particular, drew numerous complaints, being described as dirty and poorly maintained. Additionally, concerns were raised about the lack of consistent room cleaning with some guests experiencing rooms that were not cleaned for several days during their stay. Public dining areas and restaurants also faced criticism for poor hygiene and cleanliness.

In summary, while some aspects of the hotel's cleanliness were valued by guests, significant improvements are needed in maintaining consistent cleanliness and hygiene throughout the hotel premises.

Staff

The reviews about the staff at Imperial Palace Hotel reveal a range of experiences. Many guests found the reception staff to be friendly, cooperative and professional. Words like welcoming, helpful, attentive and kind frequently appear in the praise for the hotel staff. The bar and restaurant teams are highlighted as hardworking and fast, contributing positively to guests' experiences. Particularly notable are mentions of the staff being eager to help and offering friendly service.

However, there are also significant criticisms. Some guests found the staff unprofessional, rude and indifferent with mentions of aggressive behavior and poor attitudes. Issues such as a lack of multilingual abilities among staff, insufficient training and inadequate numbers of receptionists were pointed out. Moreover, the management's approach and responsiveness to guest concerns often fell short, leading to dissatisfaction. The demeanor of various staff members, especially in the reception and bar areas, was also viewed negatively by some guests, describing them as unfriendly or unhelpful.

Overall, while many guests encountered friendly and attentive staff at the Imperial Palace Hotel, there is a considerable divergence in experiences, suggesting that consistency in service quality needs to be addressed.

Wi-Fi

Imperial Palace Hotel provides a mixed experience when it comes to its wifi services. Guests have praised the wifi for being good, decent and even very good with some specifically noting that it works well and is fast and available in rooms. However, other reviews point out some drawbacks, mentioning that the wifi can be slow or weak and, at times, doesn't work at all. Additionally, a few guests highlighted that there was no wifi in the rooms or that the internet was working optimally. Overall, while there are positive aspects to the hotel's internet connectivity, there are certainly areas that could benefit from improvement.

Spa

The Imperial Palace Hotel offers a spa with mixed reviews from guests. Positive feedback highlights the presence of a small spa, an indoor heated pool with a lifeguard and excellent spa procedures. However, several guests pointed out significant issues, noting that the spa center is in poor condition and not well-maintained. Specific complaints include a cold and filthy indoor jacuzzi, a cold indoor pool and overall neglect in the care of the spa facilities. While some aspects of the spa are appreciated, there is a recurring concern about the maintenance and cleanliness of the amenities.

Pool

Imperial Palace Hotel offers a variety of swimming pools that guests generally appreciate for their size and maintenance. Many visitors commend the pools for being large, multi-level and suitable for both children and parents. The pool areas are often highlighted as beautiful with some mentioning unique features like a wet bar.

Positive feedback emphasizes that the pools are clean with several comments noting the well-maintained loungers and umbrellas around the pool area. There is a good availability of pool spaces and the staff ensures that the pool area stays organized despite high tourist numbers.

However, reviews also frequently mention issues with cleanliness. Many guests reported finding the pools dirty with some noting mold, floating garbage and a strong chlorine smell. The state of the water was a particular concern and several reviews noted a lack of regular cleaning. This inconsistency in cleanliness standards seems to detract from the overall experience.

Additionally, the pool area can get overcrowded, making it difficult to find available loungers and some visitors mentioned that sunbeds at the beach are an extra charge. Despite these drawbacks, the expansive and versatile pool facilities at Imperial Palace Hotel still hold significant appeal for many guests.

Beach

The beach near the Imperial Palace Hotel receives a mix of impressions from guests, predominantly positive regarding its proximity and cleanliness. Visitors appreciate the hotel's location, which is exceptionally close to the sea with easy and direct access to a sandy and beautiful beach. The convenience of being near the beach is frequently highlighted, as it takes merely a short walk to reach the shores. Guests particularly relish the clean and well-maintained environment of the beach, describing it as perfect and great.

However, there are some caveats to consider. Although the beach availability is generally good, accessing sunbeds and umbrellas comes with a fee with some mentioning costs around 27 per day or 8 euros per sunbed. There is also feedback regarding the scarcity of free sunbeds, both on the beach and by the pool with some guests finding it challenging to secure spots.

Despite a few mentions of overcrowding and concerns about the availability of loungers, guests still emphasize the hotel's prime location with nothing beating the view of the seafront and the proximity to the central beach. Overall, the beach setting near the Imperial Palace Hotel offers a delightful experience, though it’s advisable to be prepared for additional costs and potential competition for sunbeds.

Parking

The parking situation at the Imperial Palace Hotel has garnered mixed reviews from guests. On the positive side, there is guarded and safe parking available and some guests appreciated the convenience of parking right in front of the hotel. However, many found the parking to be quite expensive with fees reaching up to 25 leva per day and higher. Additionally, the limited number of parking spaces often results in the need to find parking elsewhere, sometimes as far as 300 meters to 1 kilometer away from the hotel.

Guests also reported that the main parking lot is small and often full, making it difficult to secure a spot. Some mentioned that the available spaces are not well-organized and there were instances where cars were scratched. Furthermore, parking is not included in the price of the stay and guests are required to pay extra fees, which some found to be exorbitant compared to other hotels.

Overall, while the presence of safe and guarded parking is a plus, the high costs and limited availability may require guests to plan ahead or seek alternatives.

Family

Imperial Palace Hotel offers a generally family-friendly environment with numerous amenities and activities designed to entertain children. The animation team has been praised for keeping the kids engaged and the hotel frequently hosts shows specifically for children, adding to the fun and engaging atmosphere. Many families have enjoyed their stay, noting the family-friendly activities and the convenience of the location, especially for those traveling with young children.

The hotel's proximity to the beach is another highlight, as kids love spending time there. The pool is also suitable for children, making it a good choice for parents looking to keep their young ones entertained. The presence of many other families and children contributes to a lively, family-oriented environment.

However, there are several areas that could be improved. Some reviews pointed out that there are limited entertainment options for families with no dedicated children's corner or a satisfactory children's disco. The playground facilities are basic and some vital amenities like pool loungers are perpetually occupied. Additionally, the hotel faces challenges like parking issues and inadequate facilities for families with baby strollers.

Despite these drawbacks, the hotel maintains a good reputation for being suitable for families with positive feedback about its family-friendly activities and environment making it a solid choice for many family travelers.

Nightlife

The area around the Imperial Palace Hotel offers a vibrant nightlife scene, perfect for travelers looking to immerse themselves in evening entertainment. Guests appreciate the hotel's close proximity to various nightlife spots, including bars featuring everything from karaoke to classical piano music performances every evening. The abundance of nightlife options ensures that there is something for everyone, making it an ideal location for party lovers. An all-inclusive bar adds to the convenience, though some guests have noted that the cocktails can be heavily diluted. Overall, the hotel’s location is highly praised for its convenience to nightlife attractions and lively evening atmosphere.

5 Star

The Imperial Palace Hotel has garnered a slew of reviews suggesting disappointment in its five-star rating. Many guests consistently indicated that the hotel falls short of its claimed luxury status with several assertions pointing towards a three-star experience rather than the advertised five-star standing. Common criticisms included subpar facilities, unclean amenities such as dirty towels and a noticeable gap between expected and actual service quality.

The culinary offerings also failed to meet expectations with complaints focusing on the lack of food diversity and overall poor quality, which did not align with five-star dining standards. The service was another area highlighted for its inadequacy, often described as not in line with what guests would expect from a top-tier hotel.

The overall sentiment from the reviews was that the Imperial Palace Hotel is significantly outdated and does not meet the luxury benchmarks typically associated with a five-star hotel. This discrepancy between expectation and reality has led to numerous suggestions that the hotel should be re-evaluated and rated more accurately as a three-star establishment, possibly lower in some cases. Guests advised looking elsewhere for a genuine five-star experience, asserting that the current condition of the hotel does not justify its high rating.

All-Inclusive Packages

The Imperial Palace Hotel offers an all-inclusive experience that has garnered mixed feedback from its guests. On the positive side, the all-inclusive package includes a variety of foods and drinks available almost non-stop throughout the day and night. Guests mentioned that the food was generally good and diverse, catering to many tastes with abundant and plentiful options. Drinks are reportedly unending, ensuring that guests can enjoy beverages at any time.

However, there are several areas where the all-inclusive service seems lacking. While some guests praised the inclusivity of all needs, others reported that the food could be repetitive and mediocre. Problems such as food and drinks running out quickly without being replenished and long wait times for service, were common. Additionally, the restaurant layout could use improvement with the facility struggling to handle the volume of guests. Some found themselves having to eat off-premises or pay extra despite being on an all-inclusive plan.

Despite the promise of an all-inclusive package covering everything, some guests experienced hidden costs and additional payments for parking and seating. There were also reports of limited food availability during certain hours and a lack of replacement dishes once they ran out. VIP clients appeared to receive priority service at the bars, further contributing to the dissatisfaction for some.

Thus, while the Imperial Palace Hotel's all-inclusive experience has its merits in terms of food and drink availability, the service falls short in maintaining consistent quality and managing guest volume effectively.

Outdoor Pool

The outdoor pool at the Imperial Palace Hotel is frequently praised for its cleanliness and spaciousness. Guests appreciate its impressive size and the presence of two bars that add to the overall enjoyment. The pool is well suited for children, making it a family-friendly spot. Although the pool is not heated and the water can be icy cold, many find it refreshing. Maintenance of the pool itself is commendable, ensuring a pleasant swimming experience. However, during peak times, the pool area can become congested and overcrowded, leading to less clean water and disappointing bathroom cleanliness in the vicinity. Despite these issues, the beautiful and enjoyable outdoor pool remains a highlight for many visitors.

Luxury

The Imperial Palace Hotel, situated on a picturesque promenade, is touted as a luxurious destination by numerous guests, reflecting a five-star status with impressive, modern decor and opulent interiors. Many have highlighted its luxurious atmosphere, describing it as beautiful, pampering and highly recommended. Despite the predominant praise, some visitors expressed that the hotel doesn't always meet five-star standards and mentioned minor shortcomings. Overall, the luxurious appeal of the Imperial Palace Hotel garners admiration for its ambiance and location, making it a notable choice for those seeking an elegant stay.

Romantic

Nestled by the sea, the Imperial Palace Hotel offers a romantic escape with its beautiful location on the promenade. Guests are consistently charmed by the stunning views from the balcony, room and terrace, creating an idyllic atmosphere perfect for couples. The serene sea view from the bed adds a special touch to the stay, while quiet air conditioning ensures a peaceful experience. Evenings are particularly enchanting with classical piano music enhancing the already superb ambiance. The luxurious setting and romantic scenery make it a unique experience for those seeking a pampering retreat.

Beachfront

Imperial Palace Hotel boasts an enviable beachfront location, situated directly on the seaside promenade. Guests appreciate the hotel's private and accessible beachfront with many noting its superb proximity to the sea. Rooms often offer beautiful views of the beach, adding to the charm of staying here. Conveniently close to the water, the hotel is ideal for those seeking a seaside escape, offering direct access to the beach and the coastal promenade. The hotel's favorable positioning ensures that beach lovers can enjoy maximum convenience with the sand and sea practically at their doorstep.

Yes, Imperial Palace Hotel has pool(s) that belong to one or more of the following categories: Infinity Pool, Pool Swim Up Bar, Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at Imperial Palace Hotel.

No, Imperial Palace Hotel doesn't allow dogs.

Yes, parking facilities are available at Imperial Palace Hotel.

Yes, Imperial Palace Hotel has a gym.

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