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Helena Sands

Sunny Beach , Sunny Beach (Show on Map)

9.3

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHelena Sands is a highly recommended five-star resort located right on the beachfront, offering guests a fantastic location for a peaceful and relaxing holiday. The hotel's location is described as superb, excellent and fantastic with easy access to the beach and a beautiful park surrounding the resort. The breakfast is exceptional with a wide variety of delicious and tasty food that exceeded expectations, while the dinner received mixed reviews. The rooms are spacious, clean and well-maintained with balconies offering fantastic views and the interior pool being a nice added touch. The hotel's cleanliness is a major highlight with guests raving about the excellent cleanliness of the rooms and common areas. The staff are friendly, polite, professional and customer-oriented with the reception staff, restaurant staff and spa personnel being particularly commended for their excellent service. The spa is luxurious with top-notch facilities and highly dedicated staff ensuring guests' safety by keeping up with Covid-19 safety measures. The pool is a highlight for many guests with multiple positive comments about its cleanliness, beauty and size. The beach is also highly praised with easy access to a great and clean beach and beautiful sea views. Despite some negative comments about the food and daily room cleaning, the overall feedback is exceptional with guests highly recommending Helena Sands as a superb hotel worth the price.
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Categories

Beachfront Resort

The hotel is conveniently located on the famed Sunny Beach, you can lounge around the sands and the sunbeds when you walk out of the door.

Luxury Resort

Resort near The Beach

Resort for Honeymoon

Resort with Spa

Family Friendly Resort

Romantic Resort

Resort near Nightlife Spots

Resort with Swimming Pool

Indoor Pool Outdoor Pool

Resort with Parking

Accessible Resort

Resort with Gym

Resort with Tennis Courts

5-Star Resort

Resort with Outdoor Pool

Resort with Indoor Pool

Room Types

Junior Suite with Sea View - Free Beach Access This suite features: - a private balcony overlooking the Black Sea - a large seating area with a satellite TV - a minibar

Suite with Sea View - Free Beach Access This spacious suite features: - a private balcony overlooking the Black Sea - a separate living room with a satellite TV - a minibar

Maisonette - Free Beach Access This spacious maisonette features: - a private balcony - a separate living space with a satellite TV - a minibar

Double or Twin Room with Sea View - Free Beach Access The spacious twin/double room provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a bath.

Double or Twin Room - Free Beach Access The spacious twin/double room features air conditioning, a minibar, as well as a private bathroom boasting a bath and a shower. This twin/double room has a seating area, a wardrobe, a flat-screen TV with cable channels and a balcony.

Vice Presidential Suite Two bedroom suite with a sea view. Two balconies and a separate living space with a flat screen TV.

Presidential Suite Three bedroom suite with a sea view. Two balconies and a separate living space with a flat screen TV.

About Helena Sands

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Guest Reviews

9.3

Excellent

Location

The location of Helena Sands hotel is highly praised by guests who have stayed there. With easy access to the beach and the hotel situated right on the beachfront, guests can enjoy the view of the sea and the nice park surrounding the resort. The location is perfect for those who want a quiet and peaceful holiday, away from the hustle and bustle of the city center but still within walking distance. The beach bar is also nearby and guests can enjoy music during the day without disturbance, while the free beach area is suggested to be moved closer to the beach bar. The hotel's location is ideal for those looking for a chill mood combined with a variety of delicious food. Overall, the hotel's location is described as fantastic, superb and excellent.

Breakfast

Guests can expect an incredible, fantastic breakfast at Helena Sands with a wide variety of delicious and tasty food that exceeded expectations. Many guests even called it the best food they've had in Bulgaria. Both breakfast and dinner were excellent and the buffet offered a diverse selection of high-quality gourmet options. Overall, the food was described as good, delicious and varied with something for everyone's tastes. Some reviewers did note that the breakfast on the first two days didn't meet their five-star expectations, but others praised the food as being top-notch and diverse.

Dinner

The dinner at Helena Sands hotel has received mixed reviews from guests with some expressing disappointment in the quality of the food and lack of engagement from staff. However, the fish restaurant at the hotel has been praised as exceptional and a must-try destination. Overall, guests were satisfied with the varied and tasty food offerings. One guest even called it the "best food by far in Bulgaria." While some noted additional fees for water or limited reservations at the fish restaurant, the majority of reviewers enjoyed their dining experiences at Helena Sands.

Rooms

The rooms at Helena Sands receive high praise from guests with many describing them as spacious, clean and well-maintained. Balconies offer fantastic views and the interior pool is a nice added touch. Overall cleanliness is a major highlight with guests noting that the rooms and common areas are very clean and well-kept. The rooms are also quiet, ensuring a peaceful night's rest. While some guests note that the furniture is old and worn, the large and comfortable beds receive plenty of compliments. Despite some minor criticisms, guests generally feel that the rooms are nice, luxurious and well-equipped with all the necessary facilities.

Beds

When it comes to the beds at Helena Sands, most guests agree that they are comfortable and huge. Despite some negative remarks about worn-out furniture, the general consensus is that the rooms are spacious, clean and well equipped with air conditioning. Some even describe the beds as "riesiges" or "very comforting" and the overall feeling is that they provide a good night's rest. While there may be room for improvement in certain aspects of the hotel, the beds seem to be a highlight for guests staying at Helena Sands.

Cleanliness

If you're looking for a clean and pristine holiday, look no further than Helena Sands. Previous guests have raved about the excellent cleanliness of the rooms and common areas, describing them as really clean, sparkling clean and spotless. The hotel's beautiful pool area and beach are also kept in great condition, making for a beautiful and hygienic swimming experience. Staff are attentive to guests' needs with daily room cleaning and towel changing ensuring a high standard of cleanliness is maintained throughout guests' stays. The pleasant ambiance and well-maintained surroundings also contribute to the overall feeling of cleanliness and comfort, making for a highly recommended stay.

Staff

The staff at Helena Sands hotel has received praise from guests, who describe them as friendly, polite, professional and customer-oriented. The reception staff, restaurant staff and spa personnel are particularly commended for their excellent service with many guests noting their helpfulness and great training. However, a few negative comments mention rudeness and arrogance from some members of the staff. Overall, the majority of guests have had positive experiences with the staff, who are described as organized, reactive and caring towards guests.

Spa

Helena Sands hotel boasts a luxurious spa with nice interior, warm inside pool and top-notch spa facilities. The staff are highly dedicated in ensuring guests' safety by keeping up with Covid-19 safety measures. Guests raved about the massage salon, some even mentioning the superb service from the spa staff. Although some found the wellness prices to be steep, the overall experience at Helena Sands' spa was great, according to the guests. Wireless option to access the spa facilities was not explicitly mentioned though. The hotel's location was also mentioned as convenient.

Pool

The pool at Helena Sands is a highlight for many guests with multiple positive comments about its cleanliness, beauty and size. There is also an inside pool that is kept warm and is great for a relaxing swim. Free loungers are available around the pool area, making it easy to take in the sun. While the outdoor pool is cold, the indoor pool provides a pleasant temperature for swimming. The spa personnel are praised for their service and attentiveness. However, it should be noted that the pool cannot be used after 20:00. The beach is not ideal for swimming, but it is convenient to have the pool as an alternative. Despite a few negative comments about the beach, overall guests have found the pool area to be a great addition to their vacation.

Beach

The Helena Sands hotel boasts an ideal location right on the beach with beautiful sea views. Guests have easy access to a great and clean beach and can enjoy the perfect entrance into the calm and clean sea without deep water or rocks. The hotel offers free access to their own private beach area with reserved sun loungers, as well as access to a beach bar and a poolside bar. The beach is close by and easily accessible with some guests appreciating the proximity of the sun loungers to the hotel. The beach is clean with a nice sand strip and clear water. Overall, the location of the hotel directly on the beach is highly praised by many guests, making it an excellent choice for an enjoyable beach vacation.

Parking

Despite some reviewers noting that parking at Helena Sands comes at an extra cost, there are still positive comments about the convenience and security of the parking options. Many guests appreciate the guarded parking lot near the hotel with sufficient parking spaces available and some even consider the price reasonable. However, it is worth noting that some guests found the parking to be too expensive and there were some discrepancies about whether parking is included in the all-inclusive package or not. Overall, while parking costs extra at Helena Sands, guests have a variety of secure and convenient options to choose from.

5 Star

Helena Sands is a luxury five-star resort, considered one of the best hotels in Bulgaria. Despite some negative reviews mentioning the food and daily room cleaning, the overall feedback is exceptional. The location is perfect, right in front of the beach and the facilities and services meet the criteria of a 5-star hotel. Guests enjoyed the comfortable and clean rooms, delicious food and friendly staff. Some guests noted that the hotel could improve in certain areas, such as providing robes and slippers or improving the music volume in the Beach Bar area. Nonetheless, those who stayed at Helena Sands highly recommend it and consider it a superb hotel worth the price.

Luxury

If you're looking for discrete luxury by the beach, Helena Sands is the perfect five-star resort for you. Despite some comments on the food not meeting strict five-star hotel criteria, guests have been overwhelmingly positive about their stays. Many describe it as one of the best hotels they've stayed in and some even claim it to be the most beautiful hotel resort in the area. The hotel has a fantastic quality and will make your stay an incredible experience. However, some guests felt that the rooms and bathrooms could use some improvements to truly match the standard of a luxury five-star resort. While it might not be perfect for everyone, Helena Sands is perfect for those who want to experience luxury and stay at a 5* hotel.

Yes, Helena Sands has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.

Yes, a spa is available at Helena Sands.

No, Helena Sands doesn't allow dogs.

Yes, parking facilities are available at Helena Sands.

Yes, Helena Sands has a gym.

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