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Summary of reviewsHoliday Inn Resort Batam by IHG presents a serene retreat ideal for those seeking a peaceful escape from the hustle and bustle of city life. Nestled amidst stunning greenery and sea views, the resort is slightly removed from urban amenities but compensates with its tranquil and picturesque environment. This remote location makes it an attractive choice for a relaxing getaway, with a range of appealing features across various categories.
Breakfast at the resort garners a generally positive reception, with guests enjoying a varied buffet complemented by a la carte options. The dining experience is often enhanced by the efficient and warm hospitality of the hotel staff, although some guests suggest a wider variety of options could be beneficial. Overall, the thoughtful service and quality of breakfast are appreciated and contribute to a pleasant start to the day.
The rooms at the resort are noted for their spaciousness and cleanliness, which many guests find ideal for family stays. While they are a bit dated and could benefit from additional amenities like bathrobes, they are nonetheless functional and comfortable. Any occasional issues, such as room odors or ant sightings, are swiftly addressed by the attentive hotel staff, underscoring the resort's commitment to guest satisfaction.
Cleanliness is a highlight at Holiday Inn Resort Batam, with guests commending the well-maintained facilities and efficient housekeeping. The swimming pool is particularly celebrated for its cleanliness and the recent addition of new floats, enhancing leisure for guests. Despite minor issues like occasional stained linens or dusty corners, the resort maintains a reputation for excellence in cleanliness, bolstered by friendly and professional staff.
The exceptional staff is a key asset of the resort, consistently praised for their friendliness and attentiveness. Guests frequently highlight the warm and accommodating nature of the team, which adds to the positive overall experience. Staff members are noted for going above and beyond, providing valuable assistance and facilitating an array of services, including shuttle transfers and activity planning.
The Tea Tree Spa is another highlight, offering a range of relaxing treatments in a serene environment. The expertise of the therapists is often lauded, contributing significantly to guests' overall relaxation and enjoyment. Though there are occasional closures affecting accessibility, the spa remains a beloved feature of the resort.
The pool area stands out for its well-maintained expanse, catering to both adults and children with features like a tall slide, lazy river, and recreational additions like basketball hoops and inflatables. It is a focal point of family enjoyment and relaxation, notwithstanding minor maintenance needs.
Family-friendly amenities make the resort an ideal destination for families, offering spacious accommodations and a variety of activities to engage children. The large swimming pool and children's play area enhance the family experience, providing entertainment and lasting memories.
In summary, Holiday Inn Resort Batam by IHG is celebrated for its tranquil setting, commendable service, and family-oriented facilities, making it a favored choice for a peaceful and enjoyable getaway.
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