Kyriad Prestige Mulhouse - Basel
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsKyriad Prestige Mulhouse - Basel excels as a convenient and reliable stopover for travelers, particularly those journeying between major European countries or exploring the Alsace region. Its strategic location near the highway, coupled with proximity to essential amenities like a supermarket, restaurants and shopping centers, makes it a favored choice. The presence of Tesla Superchargers on-site further cements its appeal for electric vehicle users. The hotel's easy highway access ensures quick continuation of travel, despite being situated in an industrial estate with limited scenic views.
The breakfast service receives mixed feedback; some guests appreciate the hearty and varied offerings, while others feel it lacks value for the price. It often features a good selection of hot and cold options and is well-regarded for cleanliness and the friendly staff. However, issues with restocking organization and occasional quality lapses are noted.
Dining at the hotel tends to disappoint with guests often finding the menu limited and the prices high for the quality offered. Service can be slow and poorly organized, although certain dishes and efforts of the staff occasionally meet expectations. Cleanliness during meals is also an area needing improvement.
Accommodations at Kyriad Prestige Mulhouse - Basel are generally praised for their spaciousness and comfort, especially the beds and modern bathrooms in some rooms, making it family-friendly. However, inconsistencies in room maintenance, occasional dustiness and outdated decor detract from the experience. Guests appreciate the quietness and available amenities like air conditioning and in-room kettles, although issues with soundproofing and air conditioning malfunctions are occasionally problematic.
Cleanliness throughout the hotel varies with many areas upheld to high standards but others, such as hallways and communal spaces, sometimes falling short. The housekeeping team is generally diligent, though there are notable lapses that affect guest satisfaction.
The staff are frequently commended for their friendliness, helpfulness and good communication skills, contributing positively to the overall guest experience. Instances of unprofessionalism or language barriers seem to be uncommon.
The free WiFi offered is another appreciated amenity, though not without occasional connectivity issues, especially in rooms and during restaurant transactions. Still, the availability of strong internet throughout the hotel remains a significant benefit.
The hotel's gym, though small and somewhat dated, is a convenient amenity for fitness enthusiasts, providing functional equipment despite some reports of broken machines and cleanliness issues.
The outdoor pool is a highlight, particularly valued by families and appreciated for its relaxing atmosphere and clean design. Maintenance and cleanliness can sometimes be inconsistent, but its pleasant ambiance generally leaves a positive impression on guests.
Parking facilities at Kyriad Prestige Mulhouse - Basel are highly praised for their ample space, security and convenience. The presence of EV charging stations, including Tesla Superchargers, further adds to its appeal. Although the parking area could benefit from better lighting, the overall accessibility and security, including video surveillance, contribute to a seamless experience.
In summary, Kyriad Prestige Mulhouse - Basel provides a strategic and comfortable option for travelers, excelling in location and parking, while other amenities like breakfast, dining and room maintenance present opportunities for improvement.
Categories
The breakfast service receives mixed feedback; some guests appreciate the hearty and varied offerings, while others feel it lacks value for the price. It often features a good selection of hot and cold options and is well-regarded for cleanliness and the friendly staff. However, issues with restocking organization and occasional quality lapses are noted.
Dining at the hotel tends to disappoint with guests often finding the menu limited and the prices high for the quality offered. Service can be slow and poorly organized, although certain dishes and efforts of the staff occasionally meet expectations. Cleanliness during meals is also an area needing improvement.
Accommodations at Kyriad Prestige Mulhouse - Basel are generally praised for their spaciousness and comfort, especially the beds and modern bathrooms in some rooms, making it family-friendly. However, inconsistencies in room maintenance, occasional dustiness and outdated decor detract from the experience. Guests appreciate the quietness and available amenities like air conditioning and in-room kettles, although issues with soundproofing and air conditioning malfunctions are occasionally problematic.
Cleanliness throughout the hotel varies with many areas upheld to high standards but others, such as hallways and communal spaces, sometimes falling short. The housekeeping team is generally diligent, though there are notable lapses that affect guest satisfaction.
The staff are frequently commended for their friendliness, helpfulness and good communication skills, contributing positively to the overall guest experience. Instances of unprofessionalism or language barriers seem to be uncommon.
The free WiFi offered is another appreciated amenity, though not without occasional connectivity issues, especially in rooms and during restaurant transactions. Still, the availability of strong internet throughout the hotel remains a significant benefit.
The hotel's gym, though small and somewhat dated, is a convenient amenity for fitness enthusiasts, providing functional equipment despite some reports of broken machines and cleanliness issues.
The outdoor pool is a highlight, particularly valued by families and appreciated for its relaxing atmosphere and clean design. Maintenance and cleanliness can sometimes be inconsistent, but its pleasant ambiance generally leaves a positive impression on guests.
Parking facilities at Kyriad Prestige Mulhouse - Basel are highly praised for their ample space, security and convenience. The presence of EV charging stations, including Tesla Superchargers, further adds to its appeal. Although the parking area could benefit from better lighting, the overall accessibility and security, including video surveillance, contribute to a seamless experience.
In summary, Kyriad Prestige Mulhouse - Basel provides a strategic and comfortable option for travelers, excelling in location and parking, while other amenities like breakfast, dining and room maintenance present opportunities for improvement.
Hotel with Swimming Pool
This hotel offers an outdoor pool and a sauna. It also features a fitness room and spacious, comfortable rooms.
Outdoor Pool
Business Hotel
The hotel offers spacious and comfortable rooms with suites, access to a large outdoor pool, a park, and activities like tennis, golf bocce and a Finnish sauna.
Hotel with Parking
Based on the hotel type and chain, it is likely to offer on-site parking facilities for guests.
EV charging stations
Hotel with Gym
The hotel includes a gym and fitness centre for guest use. This amenity is available for guests who wish to exercise during their visit.
Hotel with EV Charging Stations
This hotel offers electric vehicle charging stations. It is conveniently located near the A36 motorway.
Hotel with Outdoor Pool
This hotel provides a seasonal outdoor pool for guests. Additional facilities include a fitness center, sauna, tennis courts, and badminton courts, offering various recreational activities.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Accessible Hotel
4-Star Hotel
Guest Reviews
Kyriad Prestige Mulhouse - Basel is extremely well regarded for its strategic location, making it an ideal choice for travelers looking for a convenient stopover. Situated close to the highway, it facilitates easy access for those on road trips, whether en route to Italy, Switzerland or further afield. Guests appreciate the hotel's proximity to essential amenities such as a supermarket, restaurants and shopping centers within a short walking distance.
Many reviews highlight the hotel's suitability for transit stays due to its location on an industrial estate, offering both ease of access and a relatively quiet environment despite its proximity to major roads. The convenience of having Tesla Superchargers on-site is particularly noted, making it a favorable option for electric vehicle users.
Moreover, the hotel is well-connected to iconic locations such as Mulhouse and Colmar, which are just a short drive away, making it a convenient base for exploring the Alsace region. The ease of access from the highway is frequently praised, ensuring that guests can quickly continue their journey without hassle.
While the immediate surroundings may not offer much in terms of scenic views or local attractions, the hotel's practical location and extensive amenities make it a preferred choice for travelers needing a comfortable yet efficient overnight stay. Whether journeying between France, Germany and Switzerland or heading to Italy, the Kyriad Prestige Mulhouse - Basel is consistently lauded as a reliable and convenient stopover hotel.
The breakfast experience at the Kyriad Prestige Mulhouse - Basel receives mixed reviews from guests. While some describe it as hearty, varied and even excellent, others find it to be basic and lacking value for the 16 euros it costs. On the positive side, the breakfast offers an extensive selection with plenty of hot and cold options and items are freshly replenished. Guests appreciate the pleasant setting, the variety of bread and the friendly staff who strive to accommodate latecomers.
However, recurring issues highlight problems such as insufficient restocking after peak hours, disorganization, limited choices and occasional quality concerns with hot dishes often being empty or cold. The high cost compared to the staple offerings is a significant point of contention with many guests feeling the breakfast does not meet the expectations for a 4-star hotel. Cleanliness and quick service are sometimes lacking, leaving areas sticky and guests waiting for essentials like cups and utensils.
Ultimately, while the breakfast is generally good and offers a satisfactory range, the high price and occasional lapses in service and quality make it fall short for some guests.
Dining at Kyriad Prestige Mulhouse - Basel is a mixed bag, showcasing both commendable efforts and areas needing improvement. Guests positively highlight the good food provided when available with a few instances of excellence noted, such as fresh dishes and well-cooked steaks. Some guests appreciate the friendly and kind efforts of the staff, particularly when putting together meals despite constraints.
However, many guests find the overall restaurant experience underwhelming. Frequent complaints include limited menu options, high prices for the quality of food and slow, poorly organized service. The dining options are often described as basic or not living up to the hotel’s 4-star rating. Additionally, there are notable mentions of unavailability with the restaurant closed on Sundays and some menu items frequently out of stock.
Despite a pleasant bar area and occasional excellent plates, the overall sentiment leans towards disappointment. Many guests recommend seeking dining options elsewhere due to the high prices, negligible value and often mediocre quality of meals. The restaurant’s atmosphere also lacks warmth and coziness, contributing to the general dissatisfaction. In addition, issues with cleanliness, such as crumbs in the cutlery tray and sticky surfaces, were pointed out, highlighting a need for better hygiene standards.
In summary, while there are bright spots in terms of staff effort and certain dishes, the dining experience at Kyriad Prestige Mulhouse - Basel leaves many guests wanting more in terms of variety, quality and value for money.
Kyriad Prestige Mulhouse - Basel presents a mixed bag when it comes to their rooms with numerous positive aspects that might make it an appealing stay for some travelers. Many guests have praised the spaciousness of the rooms, finding them large enough to comfortably accommodate families, making it very family-friendly. The comfort of the beds was frequently highlighted, along with the overall room comfort. The cleanliness of the rooms often received positive remarks, although there were mentions of dusty areas and occasional maintenance issues.
The quietness of the rooms, even with the convenience of being close to the highway, was appreciated by several guests. The air conditioning, when functioning and the availability of amenities like kettles with tea and coffee, contributed to the comfort level for numerous visitors. The modern bathrooms in some rooms and well-equipped nature of others were additional attractive points.
However, there are critical points that could deter potential guests. Some rooms were described as outdated with signs of wear and tear, including broken furniture and fixtures. The lack of soundproofing was a recurring issue, as was the malfunctioning air conditioning in several rooms, which made some stays uncomfortably warm. The cleanliness occasionally fell short with reports of musty smells, dust and even mold in some areas. Additionally, the decor was often described as old-fashioned and in need of renovation.
The hotel's organizational aspects also left room for improvement with instances of rooms not being ready on time and occasional confusion during check-in. Despite these issues, the location and the overall space seem to be appealing to many, making it a potential choice for those who prioritize room size and comfort.
At 'Kyriad Prestige Mulhouse - Basel,' the bed comfort stands out as a key highlight for many guests. The hotel offers an array of beds, from large, king-sized options to double and single beds, most of which are described as very comfortable, providing guests with a restful sleep. The quality of the mattresses receives positive remarks, though there are occasional mentions of overly soft or hard pillows. Cleanliness of the bedding is another strong point, accompanied by fresh linens and good overall maintenance.
While the beds generally receive praise, the sofa beds in particular garners mixed reviews. In family rooms, these extra beds are sometimes viewed as moderately comfortable but can be saggy or uncomfortable for some guests. Additionally, some single beds lacked comfort, indicating room for improvement in this aspect.
For those valuing a cozy sleep environment, the hotel's bed comfort and quality bedding make it a good choice. Although there are a few criticisms regarding specific beds and pillows, the overwhelmingly positive reviews highlight a pleasant and comfortable sleeping experience at this location.
Kyriad Prestige Mulhouse - Basel receives mixed feedback regarding cleanliness from its guests. Positively, many reviews highlight exceptionally clean and comfortable rooms, often described as tidy and spacious. The bedding is noted for being clean and the bathrooms are frequently mentioned as spotless. Some guests even commend the entirety of the hotel for its general cleanliness, from the windows to the hotel facilities.
However, not all experiences are consistent. Numerous reviews mention outdated decor and poorly maintained areas with specific complaints about old, stained and sometimes sticky carpets. The hallways and communal areas are often cited for emitting unpleasant smells. Issues such as visible hair remnants in bathtubs, dirty towels and unclean elements in the bathroom are recurrent themes. The cleanliness of cutlery and breakfast areas also receives criticism with some guests encountering dust, dirty dishes and even mouse traps near food stations.
While the housekeeping staff are sometimes praised for their efforts, they are equally criticized for missing details, being loud and cleaning rooms at inconvenient hours. Guests have encountered rooms that were not fully cleaned upon arrival with dust, mold and even leftover items such as contact lenses on surfaces.
In conclusion, while the hotel seems to uphold a level of cleanliness in certain areas, consistent maintenance and attention to detail appear to be areas needing improvement.
The staff at Kyriad Prestige Mulhouse - Basel generally receive high praise from guests, highlighted by their friendliness, helpfulness and attentiveness. Many reviews note the accommodating and professional nature of both day and night staff with particular commendation for their good communication skills and overall warmth. The hotel’s reception often earns compliments for providing a welcoming and efficient check-in experience. The housekeeping staff also garner positive mentions for their politeness and the cleanliness they maintain.
However, there are occasional negative remarks about certain staff members being unresponsive, unprofessional or not speaking English proficiently. Some reviews mention instances of unfriendly or overwhelmed staff, though these seem to be exceptions rather than the rule. Overall, guests frequently express satisfaction with the service, appreciating the staff's efforts to address their needs and make their stay comfortable.
At Kyriad Prestige Mulhouse - Basel, the WiFi experience for guests offers a mix of positives and opportunities for improvement. Many guests appreciated the strong, dependable and always responsive WiFi, especially noting the availability of free WiFi throughout the rooms and common areas. This accessibility is a notable feature for those needing consistent internet during their stay.
However, some guests reported issues, such as non-existent reception in certain areas, difficulties in connecting phones and intermittent connectivity. Particularly, the connection seems to falter in the rooms and during payment processes in the restaurant. Despite these occasional hiccups, the provision of free WiFi remains a valuable amenity for many.
Overall, while some improvements could be made to ensure more consistent connectivity, the availability of free WiFi across the hotel is a significant advantage for guests.
The gym at Kyriad Prestige Mulhouse - Basel offers a mixed experience according to guest reviews. While some guests describe it as well-equipped and beautiful, others find the gym small and outdated. There are mentions of cleanliness issues and broken equipment, such as a treadmill. Despite these concerns, the gym facilities are generally perceived to be well-maintained and functional, making them a convenient amenity for guests. The gym's availability is appreciated, although it is noted to open later than some might prefer. Overall, the gym is recognized as decent and it stands out positively when compared to the hotel's restaurant service.
Kyriad Prestige Mulhouse - Basel offers an outdoor swimming pool that guests often praise for its inviting and relaxing atmosphere. Families especially appreciate the pool's appeal and the joy it brings to children, making it a go-to feature for those traveling with kids. The pool is also noted as a delightful spot for unwinding after a long drive or a hot day with its warm water being a welcoming touch for many visitors. The clean and spacious design adds to the positive experience and its availability in the evening is a bonus for those seeking a refreshing swim.
However, opinions on the pool's maintenance are mixed. While many found the pool clean and well-kept, others mentioned it being dirty or in need of repair at times. Some guests were inconvenienced by the pool's occasional closure for cleaning or repairs and a few reported issues like broken tiles and unclean conditions. The availability of sunbeds and the cleanliness of the surrounding area were also points of contention with some finding it difficult to secure a spot.
Despite these occasional drawbacks, the pool remains a significant highlight for many guests, adding value and enjoyment to their stay. Its pleasant ambiance, coupled with the additional outdoor amenities like a trampoline and ping-pong table, makes the pool area a noteworthy aspect of the hotel.
Kyriad Prestige Mulhouse - Basel stands out as an excellent choice for travelers who prioritize easy and secure parking. Guests consistently highlight the availability of ample and spacious parking spaces directly in front of the hotel, making for a convenient and stress-free arrival. The parking lot is not only free for all visitors but also well-guarded and secured, providing peace of mind for those traveling with valuable belongings. An added bonus is the presence of Tesla superchargers and other EV charging stations, although there are some comments on the limited number of these stations.
For those driving larger vehicles or even towing boats, the hotel accommodates with sufficient space and specific areas that can handle such needs, including a gated section. While there are mentions of occasional overcrowding and narrow spaces, the overall sentiment suggests that finding a spot is rarely an issue. The parking facility is well-maintained, although better lighting could enhance the experience further.
Guests appreciate the proximity of the parking to the hotel entrance, which ensures easy access and convenience, significantly adding to the positive experience. Moreover, the parking area is closely monitored with video surveillance, enhancing security. Combining all these aspects, Kyriad Prestige Mulhouse - Basel offers a reliable parking solution that caters to the diverse needs of its guests.
'Kyriad Prestige Mulhouse - Basel' offers noteworthy amenities for electric vehicle owners, specifically those driving Teslas. The hotel is equipped with a significant number of Tesla Superchargers, conveniently located in the parking lot, making it an appealing option for Tesla drivers. Guests have praised the handy availability of these chargers right near the hotel entrance, ensuring ease of access and secure parking.
However, a point of contention appears to be that the charging stations are solely compatible with Tesla vehicles and no options are available for other electric car brands. This lack of inclusivity has been mentioned by guests who expected broader EV charging services. Additionally, the cost associated with charging EVs has been noted as being quite high.
Overall, while Tesla owners will find the charging facilities at 'Kyriad Prestige Mulhouse - Basel' highly advantageous, drivers of other electric vehicle brands might need to seek alternative charging solutions.
Kyriad Prestige Mulhouse - Basel emerges as a favorable destination for families traveling with children. The hotel features spacious family suites and rooms designed to accommodate up to four people, ensuring comfortable bedding and ample space for everyone. Guests repeatedly highlight the family-friendly atmosphere, noting the hotel's suitability for family stays and its appeal to those traveling with children.
The hotel's swimming pool is a significant draw for younger guests, who reportedly have great fun, especially with pool lights adding a festive touch at night. Despite minor inconveniences like occasional missing towels or unclean sheets, families find the pool and other facilities well-suited for children, helping keep them happy and entertained.
Additionally, the hotel provides a big parking lot with Tesla superchargers, catering to the needs of traveling families. The convenient location and spacious, clean rooms also contribute to a well-rounded family stay experience. Although some reviews mention issues like the absence of a fridge or minibar in the rooms and isolated incidents such as bed-making oversights, the overall value and family-centric amenities seem to outweigh these drawbacks.
In essence, Kyriad Prestige Mulhouse - Basel is recommended for families looking for a comfortable and enjoyable stay with ample amenities and spaces that cater specifically to their needs.
The 'Kyriad Prestige Mulhouse - Basel' hotel, despite its four-star rating, appears to fall short of guest expectations. While the hotel boasts a family-friendly atmosphere and cleanliness, many reviews suggest that it lacks the essential qualities and amenities expected of a four-star establishment. Guests frequently noted that the facilities are outdated and in need of better maintenance with some even comparing it unfavorably to two- or three-star hotels. Issues like damaged equipment and insufficient services were pointed out, as well as a general sentiment that the hotel does not live up to its reputed standard. Despite some positive mentions of friendly resolution of issues and good quality beds and pillows, overall feedback indicated that the hotel's value for money is disappointing and it does not meet the criteria for a four-star experience.
Kyriad Prestige Mulhouse - Basel offers a range of facilities and services ideal for business travelers. Conveniently located in a business environment, the hotel is geographically accessible and well-suited for short business stays. It features conference facilities and meeting rooms to accommodate professional gatherings and business meetings. Guests have praised the reception team for their professionalism and full support, ensuring smooth communication and a welcoming atmosphere.
The hotel provides good value for money, especially noted for its breakfast and is perfect for business travelers looking for a stopover. While some minor improvements could be made to the restaurant service, overall the hotel is considered a standard business hotel with comfortable rooms designed for business accommodations.
Additional amenities include 24-hour reception, high-speed WiFi and proximity to a nearby supermarket. Though some reviews suggest the hotel may not fully meet a four-star rating, the general consensus is that it is a reliable choice for professionals on short business trips.
Kyriad Prestige Mulhouse - Basel offers a mix of accessibility features for guests with disabilities, providing several promising aspects alongside a few areas needing improvement. The hotel is easily accessible by car with accessible parking available for guests. Rooms specifically designed for disabled people, including handicap rooms, are available and generally easy to access with a wheelchair, featuring well-equipped ramps.
The swimming pool adds to the hotel's accessible amenities, ensuring guests with disabilities can enjoy a swim. Additionally, accessible sockets in rooms cater to the needs of those requiring ease in using electronic devices.
However, there are notable areas for improvement. Several reviews mentioned issues with the hotel's elevators, which were sometimes out of order, necessitating the use of stairs and complicating accessibility for those with mobility issues. The bathroom facilities, while available, were occasionally not positioned in the usual manner and accessibility in emergencies posed a concern as the primary access route included stairs.
Electric vehicle charging is another point of consideration with existing facilities only available for Tesla cars, limiting options for other EV users. While the hotel excels in being easily reachable, particularly from the highway, these points highlight areas where further enhancements could improve the overall experience for disabled guests.
Kyriad Prestige Mulhouse - Basel offers an outdoor swimming pool that receives mixed reviews from guests. On the positive side, many guests appreciated the swimming pool, describing it as nice, spacious, big and even a must for children. The pool services, including towels and deckchairs, were also valued. For some, the pool area served as a pleasant outdoor space and a good refreshment spot. However, several guests encountered issues with the pool, noting that it was often unheated, poorly maintained or even out of service at times due to issues such as bacteria or seasonal closure. Instances of the pool being dirty or full of leaves were also mentioned, indicating a need for better upkeep. Despite these problems, when functional and clean, the pool contributed positively to the overall guest experience.
Kyriad Prestige Mulhouse - Basel offers amenities and facilities that make it a good value choice for honeymooners. Guests have highlighted the availability of a honeymoon suite and appreciated the provision of bathrobes, adding a touch of luxury to their stay. The pool experience has been noted as an enticing factor for honeymoon bookings. Despite the lack of abundant honeymoon-specific feedback, the aspects mentioned in the reviews suggest a favorable and recommendable option for couples seeking a romantic getaway.
Kyriad Prestige Mulhouse - Basel offers a serene atmosphere with a romantic feel, making it a suitable option for couples seeking a peaceful retreat. The romantic pool and lighting arrangements contribute to the overall ambiance, enhancing the experience of a romantic getaway. However, it's worth noting that some guests have pointed out a lack of specific romantic-oriented amenities and services, suggesting that it might not be ideal for occasions like honeymoons. Simple dinner conversations can be enjoyed in a romantic setting and the hotel also extends a welcome drink which adds a nice touch. Despite some minor issues such as missing soap at the sink, the general privacy and proximity offered by the hotel make it a charming choice for a tranquil escape.
The Kyriad Prestige Mulhouse - Basel scores well among pet owners for its welcoming environment for dogs. This dog-friendly hotel allows pets, providing much-needed flexibility for travelers who wish to bring along their furry companions. Guests have expressed gratitude for the hotel's policy of accepting pets effortlessly, ensuring their animal family members feel right at home.
Despite some guests mentioning that the extra charge for dogs can be quite high—ranging from €20 for a small dog to €30 for a large dog—many appreciate the availability of pet amenities and services. Those with multiple dogs also feel accommodated with guests noting that even two Labradors posed no issue during their stay.
Additionally, the hotel includes features like a small park for walking dogs and suitable places for them to rest, which adds to its appeal for dog owners. Overall, Kyriad Prestige Mulhouse - Basel stands out as a pet-friendly hotel committed to making both two-legged and four-legged guests comfortable.
Location Show Map
Location
Many reviews highlight the hotel's suitability for transit stays due to its location on an industrial estate, offering both ease of access and a relatively quiet environment despite its proximity to major roads. The convenience of having Tesla Superchargers on-site is particularly noted, making it a favorable option for electric vehicle users.
Moreover, the hotel is well-connected to iconic locations such as Mulhouse and Colmar, which are just a short drive away, making it a convenient base for exploring the Alsace region. The ease of access from the highway is frequently praised, ensuring that guests can quickly continue their journey without hassle.
While the immediate surroundings may not offer much in terms of scenic views or local attractions, the hotel's practical location and extensive amenities make it a preferred choice for travelers needing a comfortable yet efficient overnight stay. Whether journeying between France, Germany and Switzerland or heading to Italy, the Kyriad Prestige Mulhouse - Basel is consistently lauded as a reliable and convenient stopover hotel.
Breakfast
However, recurring issues highlight problems such as insufficient restocking after peak hours, disorganization, limited choices and occasional quality concerns with hot dishes often being empty or cold. The high cost compared to the staple offerings is a significant point of contention with many guests feeling the breakfast does not meet the expectations for a 4-star hotel. Cleanliness and quick service are sometimes lacking, leaving areas sticky and guests waiting for essentials like cups and utensils.
Ultimately, while the breakfast is generally good and offers a satisfactory range, the high price and occasional lapses in service and quality make it fall short for some guests.
Dinner
However, many guests find the overall restaurant experience underwhelming. Frequent complaints include limited menu options, high prices for the quality of food and slow, poorly organized service. The dining options are often described as basic or not living up to the hotel’s 4-star rating. Additionally, there are notable mentions of unavailability with the restaurant closed on Sundays and some menu items frequently out of stock.
Despite a pleasant bar area and occasional excellent plates, the overall sentiment leans towards disappointment. Many guests recommend seeking dining options elsewhere due to the high prices, negligible value and often mediocre quality of meals. The restaurant’s atmosphere also lacks warmth and coziness, contributing to the general dissatisfaction. In addition, issues with cleanliness, such as crumbs in the cutlery tray and sticky surfaces, were pointed out, highlighting a need for better hygiene standards.
In summary, while there are bright spots in terms of staff effort and certain dishes, the dining experience at Kyriad Prestige Mulhouse - Basel leaves many guests wanting more in terms of variety, quality and value for money.
Rooms
The quietness of the rooms, even with the convenience of being close to the highway, was appreciated by several guests. The air conditioning, when functioning and the availability of amenities like kettles with tea and coffee, contributed to the comfort level for numerous visitors. The modern bathrooms in some rooms and well-equipped nature of others were additional attractive points.
However, there are critical points that could deter potential guests. Some rooms were described as outdated with signs of wear and tear, including broken furniture and fixtures. The lack of soundproofing was a recurring issue, as was the malfunctioning air conditioning in several rooms, which made some stays uncomfortably warm. The cleanliness occasionally fell short with reports of musty smells, dust and even mold in some areas. Additionally, the decor was often described as old-fashioned and in need of renovation.
The hotel's organizational aspects also left room for improvement with instances of rooms not being ready on time and occasional confusion during check-in. Despite these issues, the location and the overall space seem to be appealing to many, making it a potential choice for those who prioritize room size and comfort.
Beds
While the beds generally receive praise, the sofa beds in particular garners mixed reviews. In family rooms, these extra beds are sometimes viewed as moderately comfortable but can be saggy or uncomfortable for some guests. Additionally, some single beds lacked comfort, indicating room for improvement in this aspect.
For those valuing a cozy sleep environment, the hotel's bed comfort and quality bedding make it a good choice. Although there are a few criticisms regarding specific beds and pillows, the overwhelmingly positive reviews highlight a pleasant and comfortable sleeping experience at this location.
Cleanliness
However, not all experiences are consistent. Numerous reviews mention outdated decor and poorly maintained areas with specific complaints about old, stained and sometimes sticky carpets. The hallways and communal areas are often cited for emitting unpleasant smells. Issues such as visible hair remnants in bathtubs, dirty towels and unclean elements in the bathroom are recurrent themes. The cleanliness of cutlery and breakfast areas also receives criticism with some guests encountering dust, dirty dishes and even mouse traps near food stations.
While the housekeeping staff are sometimes praised for their efforts, they are equally criticized for missing details, being loud and cleaning rooms at inconvenient hours. Guests have encountered rooms that were not fully cleaned upon arrival with dust, mold and even leftover items such as contact lenses on surfaces.
In conclusion, while the hotel seems to uphold a level of cleanliness in certain areas, consistent maintenance and attention to detail appear to be areas needing improvement.
Staff
However, there are occasional negative remarks about certain staff members being unresponsive, unprofessional or not speaking English proficiently. Some reviews mention instances of unfriendly or overwhelmed staff, though these seem to be exceptions rather than the rule. Overall, guests frequently express satisfaction with the service, appreciating the staff's efforts to address their needs and make their stay comfortable.
Wi-Fi
However, some guests reported issues, such as non-existent reception in certain areas, difficulties in connecting phones and intermittent connectivity. Particularly, the connection seems to falter in the rooms and during payment processes in the restaurant. Despite these occasional hiccups, the provision of free WiFi remains a valuable amenity for many.
Overall, while some improvements could be made to ensure more consistent connectivity, the availability of free WiFi across the hotel is a significant advantage for guests.
Gym
Pool
However, opinions on the pool's maintenance are mixed. While many found the pool clean and well-kept, others mentioned it being dirty or in need of repair at times. Some guests were inconvenienced by the pool's occasional closure for cleaning or repairs and a few reported issues like broken tiles and unclean conditions. The availability of sunbeds and the cleanliness of the surrounding area were also points of contention with some finding it difficult to secure a spot.
Despite these occasional drawbacks, the pool remains a significant highlight for many guests, adding value and enjoyment to their stay. Its pleasant ambiance, coupled with the additional outdoor amenities like a trampoline and ping-pong table, makes the pool area a noteworthy aspect of the hotel.
Parking
For those driving larger vehicles or even towing boats, the hotel accommodates with sufficient space and specific areas that can handle such needs, including a gated section. While there are mentions of occasional overcrowding and narrow spaces, the overall sentiment suggests that finding a spot is rarely an issue. The parking facility is well-maintained, although better lighting could enhance the experience further.
Guests appreciate the proximity of the parking to the hotel entrance, which ensures easy access and convenience, significantly adding to the positive experience. Moreover, the parking area is closely monitored with video surveillance, enhancing security. Combining all these aspects, Kyriad Prestige Mulhouse - Basel offers a reliable parking solution that caters to the diverse needs of its guests.
EV charging stations
However, a point of contention appears to be that the charging stations are solely compatible with Tesla vehicles and no options are available for other electric car brands. This lack of inclusivity has been mentioned by guests who expected broader EV charging services. Additionally, the cost associated with charging EVs has been noted as being quite high.
Overall, while Tesla owners will find the charging facilities at 'Kyriad Prestige Mulhouse - Basel' highly advantageous, drivers of other electric vehicle brands might need to seek alternative charging solutions.
Family
The hotel's swimming pool is a significant draw for younger guests, who reportedly have great fun, especially with pool lights adding a festive touch at night. Despite minor inconveniences like occasional missing towels or unclean sheets, families find the pool and other facilities well-suited for children, helping keep them happy and entertained.
Additionally, the hotel provides a big parking lot with Tesla superchargers, catering to the needs of traveling families. The convenient location and spacious, clean rooms also contribute to a well-rounded family stay experience. Although some reviews mention issues like the absence of a fridge or minibar in the rooms and isolated incidents such as bed-making oversights, the overall value and family-centric amenities seem to outweigh these drawbacks.
In essence, Kyriad Prestige Mulhouse - Basel is recommended for families looking for a comfortable and enjoyable stay with ample amenities and spaces that cater specifically to their needs.
4 Star
Business
The hotel provides good value for money, especially noted for its breakfast and is perfect for business travelers looking for a stopover. While some minor improvements could be made to the restaurant service, overall the hotel is considered a standard business hotel with comfortable rooms designed for business accommodations.
Additional amenities include 24-hour reception, high-speed WiFi and proximity to a nearby supermarket. Though some reviews suggest the hotel may not fully meet a four-star rating, the general consensus is that it is a reliable choice for professionals on short business trips.
Accessible
The swimming pool adds to the hotel's accessible amenities, ensuring guests with disabilities can enjoy a swim. Additionally, accessible sockets in rooms cater to the needs of those requiring ease in using electronic devices.
However, there are notable areas for improvement. Several reviews mentioned issues with the hotel's elevators, which were sometimes out of order, necessitating the use of stairs and complicating accessibility for those with mobility issues. The bathroom facilities, while available, were occasionally not positioned in the usual manner and accessibility in emergencies posed a concern as the primary access route included stairs.
Electric vehicle charging is another point of consideration with existing facilities only available for Tesla cars, limiting options for other EV users. While the hotel excels in being easily reachable, particularly from the highway, these points highlight areas where further enhancements could improve the overall experience for disabled guests.
Outdoor Pool
Honeymoon
Romantic
Dog Friendly
Despite some guests mentioning that the extra charge for dogs can be quite high—ranging from €20 for a small dog to €30 for a large dog—many appreciate the availability of pet amenities and services. Those with multiple dogs also feel accommodated with guests noting that even two Labradors posed no issue during their stay.
Additionally, the hotel includes features like a small park for walking dogs and suitable places for them to rest, which adds to its appeal for dog owners. Overall, Kyriad Prestige Mulhouse - Basel stands out as a pet-friendly hotel committed to making both two-legged and four-legged guests comfortable.
Yes, Kyriad Prestige Mulhouse - Basel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Kyriad Prestige Mulhouse - Basel.
Yes, Kyriad Prestige Mulhouse - Basel welcomes dogs.
Yes, parking facilities are available at Kyriad Prestige Mulhouse - Basel.
Yes, Kyriad Prestige Mulhouse - Basel has a gym.
Location Show Map
More Options
