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Bourbon Santos Convention Hotel

Santos , Av. Marechal Floriano Peixoto, N° 42 - Gonzaga. (Show on Map)

8.4

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Bourbon Santos Convention Hotel is a great choice for those looking for a hotel with a convenient location, close to shopping and the beach. The hotel offers a variety of dining options with mixed reviews on the quality of the food and service. The rooms are comfortable and spacious with some minor issues with noise and outdated fixtures. The hotel staff is friendly and attentive, providing exceptional service to guests. The pool is a lively hub of activity, although there may be limitations during events or the winter season. The hotel is family-friendly with a special program for kids and facilities for both children and adults. The beds are comfortable, ensuring a good night's sleep for guests. While there are some minor issues with cleanliness and parking, overall the Bourbon Santos Convention Hotel provides good value for money and a pleasant stay.
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Categories

Hotel near The Beach

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Heated Pool Children's Pool Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Children's Pool

Hotel with Heated Pool

Room Types

Family Room Guests will have a special experience as the family room provides a rooftop pool. This air-conditioned family room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 3 beds.

Superior Triple Room This triple room's special feature is the rooftop pool. This triple room features air conditioning, a wardrobe and a flat-screen TV with cable channels. The unit offers 2 beds.

Double Room This double room offers a rooftop pool. This double room has air conditioning, a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.

Twin Room This twin room features a rooftop pool. This twin room has air conditioning, a wardrobe and a flat-screen TV with cable channels. The unit has 2 beds.

Superior Double Room The rooftop pool is the standout feature of this double room. The spacious double room features air conditioning, a wardrobe, a carpeted floor, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Superior Twin Room This twin room's special feature is the rooftop pool. The twin room provides air conditioning, a wardrobe, a carpeted floor and a flat-screen TV with cable channels. The unit offers 2 beds.

Deluxe Double Room This double room's standout feature is the rooftop pool. This double room features air conditioning, a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.

About Bourbon Santos Convention Hotel

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Guest Reviews

8.4

Very Good

Location

If you're looking for a hotel with a great location, look no further than Bourbon Santos Convention Hotel. Guests have raved about the hotel's convenient location in a lively area with plenty of options, as well as its proximity to shopping and the beach. The hotel itself is also well-located with guests loving the location of their rooms. Some reviews note that the hotel is comfortable and well-structured, while others highlight the excellent kids' area and integrated shopping mall. Although some guests noted confusing access to the parking lot due to construction, overall guests are very positive about the hotel's location. With its central location and convenient access to dining and shopping options, Bourbon Santos Convention Hotel is the perfect choice for your next stay in Santos.

Breakfast

The breakfast at Bourbon Santos Convention Hotel has received mixed reviews, but the positive ones outweigh the negative ones. Many guests described the breakfast as good with some even calling it the best they've had. The staff's service during breakfast was also praised. There were some complaints of the noise in the breakfast area with people not respecting lines and becoming desperate for food. Despite this, most guests enjoyed the quality and variety of the breakfast options with a few even requesting vegan options and appreciated the quality of the bread and pastries available. Some guests recommended taking advantage of the full board package as the breakfast was impeccable and many appreciated the hotel's location close to restaurants and shops. Overall, while there were some complaints about the breakfast, many guests loved it and found it to be one of the highlights of their stay.

Dinner

Bourbon Santos Convention Hotel offers different dining options, including a la carte during the weekend. The restaurant has received mixed reviews with some guests complaining about the slow service and long wait times between courses. On the positive side, guests have enjoyed The Garden restaurant's delicious food, while others have praised the excellent service provided by the restaurant staff and monitors. However, there are limited options for vegetarians and lactose-intolerant guests. Additionally, some guests have reported receiving cold or poorly prepared meals with limited options on the menu. Despite these criticisms, the hotel has offered discounts in some cases, which guests have found to be fair and reasonable. Overall, while the dining options at Bourbon Santos Convention Hotel are not perfect, there are still positive aspects to appreciate.

Rooms

The Bourbon Santos Convention Hotel offers guests comfortable, clean and spacious rooms with amenities such as comfortable beds, spacious bathrooms and good shower pressure. Some rooms may have carpeting or old fixtures, but overall, the rooms are well-equipped and well-maintained. The hotel also has excellent recreational facilities for kids and a tasty breakfast buffet. Some guests mentioned noise issues from adjacent rooms and some bedding may be old and in need of replacement. The hotel's structure is outdated and some bathrooms could use more thorough cleaning. However, the hotel overall exceeded guests' expectations and provided a comfortable and enjoyable stay.

Beds

Are you looking for a hotel with comfortable beds to ensure a good night's sleep during your travels? Look no further than Bourbon Santos Convention Hotel! Guests have raved about the comfortable beds with many describing them as "super comfortable" and "marvelous." The rooms themselves are also spacious and well-appointed with one guest even remarking that it felt as though someone had just gotten out of the bed. While some guests did encounter minor issues such as unmade sheets or pillows out of place, these were few and far between. Overall, if you're looking for a hotel with comfy beds and ample room, Bourbon Santos Convention Hotel is a great choice!

Cleanliness

The Bourbon Santos Convention Hotel received mixed reviews regarding cleanliness. Some guests described the rooms as clean and comfortable with impeccable housekeeping, while others found the cleaning to be lacking with some reporting incidents of dirty or unkept bathrooms and towels that were not replaced regularly. Some guests also noted issues with the hotel's recreational facilities and restaurant, which were described as needing improvement in terms of cleanliness. However, the majority of reviews praised the hotel's well-maintained facilities and good hygiene with many guests expressing surprise at how clean and modern the hotel looked. They also complimented the hotel's good-sized rooms and comfortable beds. Overall, the Bourbon Santos Convention Hotel could work on improving its cleanliness in some areas, but it is generally a clean and well-kept hotel that provides good value for money.

Staff

The Bourbon Santos Convention Hotel boasts an incredibly friendly and attentive staff with guests commending the "lovely" team and highlighting specific individuals for their outstanding service, such as Gerente who was "extremely attentive" and Mauro who stood out for his service at the bars. The entertainment staff, including the monitors and recreation team, were also praised for their cordiality and excellent service, especially towards children. While some guests mentioned a lack of attention from the reception team, overall, the hotel staff was described as helpful, polite and quick to respond to guests' needs. The hotel also received high marks for its flexibility and exceptional service with guests specifically praising the waitstaff at the restaurant and the entertainment team. Despite a few minor mishaps, such as a staff member entering a guest's room during their shower, the staff at the Bourbon Santos Convention Hotel is truly remarkable, providing cordial and efficient service that creates a memorable and pleasant experience for guests.

Pool

The Bourbon Santos Convention Hotel boasts a lovely pool, great for both adults and children with a dedicated activity team. The pool is large and enjoyable and even has a separate climate-controlled area. However, some guests noted that there was a shortage of towels and slow bar service. Overall, the pool area is a lively hub of activity with various options for recreation, although during events or during the winter season, there may be limitations to pool access and service.

Beach

The Bourbon Santos Convention Hotel is located in an excellent location that is easily accessible and close to the beach. There are also nearby shopping centers and street shops, as well as restaurants. Guests loved the hotel's central location in Praia do Gonzaga, right next to the shopping center and just one block away from the beach. Despite not providing beach towels, guests appreciated that the beach was close by and the excellent coffee served at the hotel. The hotel offers fantastic recreational activities for guests to participate in during their stay. Some guests even had the opportunity to witness a La Casa de Papel themed person with a microphone and loud music, adding to the fun atmosphere. Overall, the location of the hotel is perfect for those looking to explore the beach and surrounding areas.

Parking

The Bourbon Santos Convention Hotel is a great place to stay despite some confusion with the parking. While there is no valet service, the hotel has a parking lot available, though it can be difficult to find at first due to the hotel's location on a busy street. Guests have reported needing to navigate through a confusing maze of elevators and parking garages to reach their cars, but most found the parking to be acceptable for a fee. Some were surprised by additional fees for parking, but these were generally disclosed clearly in advance. While the logistics of the parking could use some improvement, it's not a major drawback for a stay at this hotel.

Family

Looking for a family-friendly hotel? Look no further than Bourbon Santos Convention Hotel! Parents can relax while the kids enjoy a special program just for them, including a kids' room and games room for teenagers. The hotel also offers a great recreation program and facilities for both children and adults. The location and kids' space were especially appreciated by guests. Although there were some complaints about the price of the kids' activities, overall the staff was attentive and the family dinner enjoyable. Rooms that can fit a family with extra beds are available, but some guests had issues with noise from adjoining rooms. Despite some minor flaws, Bourbon Santos Convention Hotel is a great option for families with children looking for a truly relaxing vacation.

Yes, Bourbon Santos Convention Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Outdoor Pool.

No, a spa isn't available at Bourbon Santos Convention Hotel.

No, Bourbon Santos Convention Hotel doesn't allow dogs.

Yes, parking facilities are available at Bourbon Santos Convention Hotel.

No, Bourbon Santos Convention Hotel doesn't have a gym.

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