Ramada Encore by Wyndham Queretaro receives largely positive feedback, consistently appreciated for its strategic location. Its proximity to Antea, one of Queretaro's largest shopping centers, makes it ideal for both business and leisure travelers, offering easy access to restaurants, shops and entertainment options. Guests highlight its safe, corporate-friendly environment, advantageous for business-related stays and those visiting industrial parks. Although slightly distant from the city center and the airport, the hotel's tranquil setting and modern amenities provide a comfortable experience.
The breakfast at the hotel is well-received for its delicious and varied offerings, along with excellent service and a friendly atmosphere. Guests enjoy the abundance of options and the continuous refilling of the buffet, though some suggest adding more international selections and fresh fruits. The dining experience extends positively to dinner, where the restaurant's menu diversity and food quality are praised, despite occasional slow service and small portions.
Guest rooms are frequently highlighted for their spaciousness, modern comfort and well-distributed amenities, including clean designs and comfortable beds. However, some guests reported noise issues and occasional cleanliness and maintenance lapses, such as malfunctioning appliances. Nonetheless, the overall comfort and convenience of the rooms meet the expectations of many travelers.
The hotel's cleanliness is a standout feature with many guests acknowledging the well-maintained facilities and tidy rooms. Despite minor inconsistencies in cleaning frequency and conditions of specific areas, the emphasis on cleanliness is consistently noted and appreciated.
Staff professionalism and friendliness receive high marks, enriching the overall guest experience. The hotel staff is commended for their attentiveness, effective communication and willingness to go the extra mile, making the service a highlight despite occasional inconsistencies.
The Wi-Fi service is generally reliable and fast, though some guests experience connectivity issues and occasional service interruptions. The gym, open 24 hours, is clean, well-equipped and practical, valued for its completeness despite being small. The pool appeals to families with its warm, indoor setting but receives mixed feedback due to cleanliness and maintenance concerns.
Parking is convenient with ample, secure and free options, though minor complaints about the underground parking elevator and access are noted. The family-friendly environment of the hotel shines through with tailored amenities and a welcoming atmosphere that caters to family needs, despite some noise from the lively ambiance.
The hotel beds are generally praised for comfort, though opinions on firmness and size vary among guests. Overall, the hotel consistently delivers a solid four-star experience with excellent value for money, meeting the expected standards for cleanliness, comfort and service. It is especially favored by business travelers for its practicality and quality-price ratio.