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Summary of reviewsThe Camden Arms Hotel is ideally situated in Pembury, making it an excellent base for tourists exploring Kent and Surrey. Its proximity to historic sites like the Spa Railway and Scotney Castle, along with easy access to major roads and public transport, enhances its appeal. The quaint village setting combined with town amenities and significant tourist attractions nearby, creates an optimal choice for sightseeing in the region. The hotel also offers ample, free parking and convenient amenities like EV charging stations.
Guests frequently praise the breakfast experience, highlighting the extensive menu catering to English and continental preferences, freshly cooked to order meals and the attentive and friendly staff. Reviewers often describe the breakfast as fantastic and delicious, contributing to an enjoyable start to the day.
The dining experience at the hotel is frequently commended for its quality and variety. With a menu that ranges from classic pub food to more sophisticated dishes, guests find the dinner offerings superb and delicious. The friendly and efficient service, along with the pleasant garden area and cozy bar, further enhances the dining atmosphere.
The rooms at Camden Arms Hotel are largely praised for their comfort, cleanliness and spaciousness. Many guests appreciated the quietness and modern, clean bathrooms, contributing to a restful stay. The handcrafted furniture and general room presentation add to a cozy environment. Although there are occasional mentions of rooms feeling dated or needing maintenance, the overall sentiment is positive with rooms described as lovely and comfortable.
Cleanliness is generally well-regarded with many guests finding the rooms spotless and inviting. Some issues with dust and minor maintenance in certain areas were noted but did not significantly detract from the overall experience. The staff’s professionalism, friendliness and helpfulness stand out, consistently enhancing the guest experience with efficient check-ins and valuable local recommendations.
The Wi-Fi experience is mixed with some guests finding good connectivity while others face challenges, particularly in the rooms. However, this does not significantly impact overall guest enjoyment.
For families, the hotel offers spacious and well-arranged family rooms and a family-friendly pub atmosphere, despite some feedback on the children's menu. Comfortable beds are a highlight, although there are occasional concerns about firmness and creakiness.
Overall, Camden Arms Hotel is lauded for its comfort, modern charm and exceptional service, making it a highly recommended destination for travelers looking to explore Kent and Sussex. Despite minor critiques, the hotel consistently earns acclaim for its quality, friendly staff and excellent amenities. Show more
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Categories
Boutique-style Hotel
This hotel provides a traditional pub atmosphere with comfortable and well-appointed rooms. Its location in Pembury, combined with its friendly service and local charm, makes it a pleasant boutique option.
Hotel with Parking
This hotel offers free parking for guests. It is located a short distance from Royal Tunbridge Wells.
EV charging stations
Hotel with EV Charging Stations
This upscale inn is equipped with two 75kW rapid EV chargers, part of the Osprey network, providing fast and reliable charging for guests.
4-Star Hotel
This hotel offers a blend of character and modern amenities. It is known for its comfortable and quiet rooms, as well as its excellent meals. The staff are terrific, and the location is ideal for exploring Kent.
Hotel near Golf Courses
Family Friendly Hotel
Accessible Hotel
Small Hotel
Room Types
Double RoomThese tastefully decorated double rooms are traditionally styled and provide bespoke, handmade furniture, King beds, free WiFi¸ a flat-screen TV with Freeview and tea/coffee making facilities.
These rooms are unable to accommodate an extra bed.
Four Poster RoomThis luxurious room provides an ornate 4 poster bed as well as bespoke, handmade furniture, free WiFi, a flat-screen TV with Freeview and tea/coffee making facilities.
Twin Room - Disability AccessThis unique twin room provides full disabled access, including an accessible wet room with lowered fittings. Ideal for those who require accessible facilities, the room also offers free WiFi, flat screen TVs with Freeview and tea/coffee making facilities.
Family RoomThis large family room provides free WiFi, a flat screen TV with Freeview and tea/coffee making facilities.
This room can accommodate 4 adults, or 3 adults and 1 child, or 2 adults and 2 children.
Guest Reviews
8.4
Very Good
Location
The Camden Arms Hotel boasts a commendable location, making it an attractive choice for visitors to Kent and Surrey. Its proximity to landmarks such as the Spa Railway and Scotney Castle makes it a convenient stay for tourists. The hotel serves as a perfect base for short trips to historic sites near Royal Tunbridge Wells and many significant gardens reachable within an hour. Furthermore, its accessibility with ample parking and easy access to major roads like the A21 and A228, adds to its appeal.
The setting of Pembury offers a quaint village environment yet is close enough to town amenities, facilitating excursions to local attractions like the National Trust sites and Hever Castle. The hotel's location is particularly appreciated for specific events, whether it's visiting friends, attending weddings or exploring the area. Additionally, convenient public transport options are available with bus stops nearby for trips into Tunbridge Wells.
Reviewers often highlight the hotel's lovely character building, traditional charm and calm surroundings not far from the town center. The pleasant village setting and proximity to significant tourist attractions make it an optimal choice for sightseeing in Kent. The combination of easy-to-find location, friendly staff, comfortable lodgings and convenient amenities like free parking significantly enhances the staying experience at Camden Arms Hotel.
Breakfast
The breakfast experience at the Camden Arms Hotel consistently impresses guests with the majority of reviews praising it as excellent, fantastic and delicious. Guests appreciate the extensive menu, which caters to both English and continental preferences. The breakfast offerings are freshly cooked to order with high-quality ingredients, ensuring a tasty and satisfying meal to start the day. Many guests highlight the wide selection available, ranging from hearty full English breakfasts to healthier options and even kippers.
Speed and efficiency in serving breakfast are also commonly noted, ensuring guests can enjoy a freshly prepared meal without unnecessary waiting times. The consistent quality and variety have left a lasting impression on visitors with some even declaring it the best hotel breakfast they've ever had. The attentive and friendly staff contribute to a delightful breakfast experience, further enhancing the overall enjoyment of their stay.
Dinner
Camden Arms Hotel's dining experience stands out for its exceptional quality and variety. Guests frequently praise the delicious and high-quality food available for dinner, noting the extensive and varied dinner menu as a highlight. The restaurant offers a wide range of meals, from classic, home-made pub food to more sophisticated dishes, ensuring there is something for everyone.
Many guests found the evening meals to be superb with phrases like "fantastic," "excellent," and "delicious" commonly used to describe their dinners. The menu not only impresses with its variety but also with its balanced selection, providing dishes expected of a good English pub. The portions are generous and meals like the steak and kidney pie received specific commendation for their quality and taste.
The service at the restaurant is frequently highlighted as friendly and efficient, contributing to an enjoyable dining experience. The restaurant’s charming garden area offers a pleasant setting for an outdoor meal or drink. Additionally, the cozy bar, stocked with good beers and a variety of drinks, adds to the overall pleasant atmosphere.
Overall, the Camden Arms Hotel provides an excellent dining experience that is consistently appreciated by its guests. From well-cooked evening meals to delicious breakfasts, the food at this hotel is described as both tasty and well-presented, making it a notable aspect of any stay.
Rooms
The guest reviews for Camden Arms Hotel largely praise the rooms for their comfort, cleanliness and spaciousness. Many guests found the rooms to be quiet, aiding in a restful stay. The facilities within the rooms were frequently noted as decent and well-equipped with several mentions of modern, clean bathrooms and powerful showers. The handcrafted furniture and the overall presentation of the rooms added to the positive experience, reflecting a cozy and comfortable environment.
While the majority of rooms were described as clean with fresh linens and towels changed daily, there were occasional mentions of rooms feeling a bit dated or in need of maintenance, particularly in some of the en-suite bathrooms. Some guests noted issues with lighting with a few rooms being described as dark or having heavy furniture that impeded movement in smaller spaces.
Despite these minor drawbacks, the general sentiment conveyed the rooms as lovely, clean and well-presented, offering good value for money. The family rooms and rooms for guests with mobility issues were particularly appreciated for their spaciousness and thoughtful layouts. The check-in process was efficient and the room amenities, such as tea, coffee and fresh linen, contributed to a welcoming atmosphere. Overall, the Camden Arms Hotel's rooms offer a comfortable and pleasant stay for travelers.
Beds
The beds at the Camden Arms Hotel receive a variety of feedback from guests with many praising their comfort. Multiple reviews highlight the beds as very comfortable, often describing them as comfy and offering a great quality of sleep. The four-poster beds, in particular, have a charming appeal with some guests finding them cosy and grand. Duvets are noted to be lovely, enhancing the overall sleep experience.
However, several reviews point out issues with discomfort. Some guests find the mattresses to be too firm, too soft or lumpy, leading to a restless night. Others mention creaky and outdated beds, which can be disruptive. The need for additional pillows and more modern mattresses is also mentioned by a few guests.
In summary, while many guests appreciate the comfortable beds, there are occasional concerns about the firmness and age of the mattresses, along with issues related to creakiness.
Cleanliness
The general sentiment about the cleanliness of the Camden Arms Hotel is mixed with a larger emphasis on the positive aspects. Many guests found their rooms to be very clean, tidy and comfortable with descriptors such as spotless, well-equipped and inviting frequently mentioned. Bathrooms also received commendations for being exceptionally clean.
However, there were some notable issues highlighted by guests. Some rooms were described as dusty and suffering from cobwebs and there were specifically mentioned instances of mold around sinks and in the shower area. A few reviews indicated that rooms and common areas occasionally missed the mark on expected cleanliness standards with visible cobwebs, marked utensils and unclean corridors detracting from the overall experience.
On balance, while many guests enjoyed a pleasant and clean stay, the hotel might benefit from more consistent attention to detail in its cleaning practices to ensure a uniformly high standard of cleanliness across all rooms and areas.
Staff
The Camden Arms Hotel boasts an outstanding team that significantly enhances the guest experience. Almost universally, visitors highlight the friendliness and welcoming nature of the staff, often noting their helpfulness and attentiveness. The reception desk, in particular, is praised for being efficient and supportive during check-in, even assisting with tasks like calling for taxis.
Many reviewers mention the staff's exceptional professionalism and the ability to manage even large groups seamlessly. The atmosphere is frequently described as warm and inviting, thanks to the cheerful and dedicated staff. They are consistently attentive, frequently going above and beyond to ensure guests feel comfortable and well-cared for.
The staff's helpfulness extends to providing valuable local recommendations, significantly adding to the overall experience. Phrases such as lovely, courteous and accommodating recurrently appear in guests' feedback, emphasizing the high level of service provided. An evident family-friendly atmosphere further adds to the charm, reinforced by the caring and welcoming demeanor of both the owner and the staff.
Overall, the service at Camden Arms Hotel stands out as a defining feature, consistently praised by guests for their professionalism, friendliness and unwavering helpfulness, making it a highly recommended destination for travelers seeking excellent hospitality.
Wi-Fi
Guests at the Camden Arms Hotel have mixed experiences with the Wi-Fi. While some found the Wi-Fi quality to be good, enabling work from their rooms and functioning well on phones and computers, others faced challenges such as constant disconnections and a weak signal, particularly in the rooms. The bar area, however, seems to offer a better internet connection. Despite occasional issues with Zoom calls and inconsistent connectivity, these hiccups did not significantly detract from guests' overall enjoyment of their stay.
Parking
Visitors to the Camden Arms Hotel can expect an array of positive remarks regarding its parking facilities. The hotel offers a large and well-arranged car park with plenty of ample parking spaces. Guests frequently note the convenience and ease of finding free parking with an abundance of both off-street and on-site options.
Moreover, the parking lot is capacious and secured, featuring CCTV coverage for added peace of mind. An added perk for environmentally conscious travelers is the availability of charging stations for electric vehicles. With the parking located close to the bedrooms, arriving and settling in is a hassle-free experience.
Overall, the Camden Arms Hotel’s parking is described as excellent, making it a highly praised and convenient feature for guests.
Family
The Camden Arms Hotel offers a commendable experience for families, particularly those with young children. Families will appreciate the spacious and well-arranged family rooms, which are noted to be particularly suitable for small children. The hotel is a family-run establishment, giving it a warm and welcoming atmosphere that resonates well with guests who find the personal touch charming. The family-friendly pub on site contributes to the homely feel, making it an enjoyable stay for those traveling with kids. However, parents should be aware that feedback on the children's menu, specifically the child's burger, was less favorable. While a few reviews mentioned that the place might not cater well to all family stay needs, the majority opinions highlight the family's satisfaction, especially with the sizeable and accommodating family rooms.
4 Star
Camden Arms Hotel stands out as a modern and charming establishment ideally located for exploring Kent and Sussex. Guests consistently applaud the comfortable and quiet rooms, often highlighting the magnificent four-poster beds, even though their height may be unusual to some. The breakfast experience is repeatedly praised with an extensive and delightful menu that leaves a lasting impression.
Dining at the hotel is described as a luxurious experience with superb quality food and a well-crafted menu. The hotel's dining service certainly lives up to the four-star quality guests expect. The location is another major highlight, being described as great and ideal for travelers wanting to tour the surrounding regions.
The service at Camden Arms Hotel is highlighted as exceptional and welcoming, contributing significantly to guest satisfaction. The staff’s hospitality and the overall experience earn high recommendations from visitors. Overall, despite some minor critiques, the hotel earns acclaim for its comfort, quality and excellent service.
No, Camden Arms Hotel doesn't have any pool.
No, a spa isn't available at Camden Arms Hotel.
No, Camden Arms Hotel doesn't allow dogs.
Yes, parking facilities are available at Camden Arms Hotel.