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The Spa Hotel

Royal Tunbridge Wells , Mount Ephraim (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Spa Hotel is praised for its lovely location with lush mature grounds and extensive gardens and its convenient and accessible location for exploring the area. Reviews for breakfast and dinner are mixed with some guests enjoying the quality of the food and others reporting issues with rushed service and cold food, limited options for vegans and high prices. The modern, lovely rooms and comfortable beds, as well as the cleanliness and exceptional staff, are frequently praised by guests. However, the spa facilities including the pool received mixed reviews with some guests finding it dated and small with cold water. Parking is ample and hassle-free, but some guests had mixed opinions about the beds provided. Overall, The Spa Hotel is described as a luxurious and special place, offering a comfortable and special stay for its guests.
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Hotel with Spa

The Spa Hotel's spa, SpaSpa, is a luxurious and relaxing escape from the daily grind. With an extensive menu of professional ESPA face and body treatments, massages, as well as beauty and signature treatments, there is something for everyone. Guests can enjoy a steam room and individual male and female saunas, making it the perfect place to unwind. SpaSpa's heavenly treatments will leave you feeling refreshed and rejuvenated.

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Luxury Hotel

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Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool

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Hotel with Parking

EV charging stations

Accessible Hotel

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4-Star Hotel

Hotel with Indoor Pool

Room Types

Cosy Double Room The double rooms benefit from free WiFi, a/c (Air Conditioning), a flat-screen TV, water and tea/coffee making facilities.

Solo Traveller This single room has free WiFi, a/c (Air Conditioning), bathrobe, a flat-screen TV, water and tea/coffee making facilities.

Deluxe Twin Room The Superior Twin rooms benefit from free WiFi, a flat-screen TV, and facilities for making tea and coffee.

Deluxe Double Room Room includes bathrobes, a flat-screen TV, free WiFi and tea/coffee making facilities.

Spacious Double Room This room features free WiFi, a/c (Air Conditioning), seating area, a flat-screen TV, bathrobe, water and tea/coffee making facilities.

Feature Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with satellite channels, a coffee machine, a seating area, a wardrobe as well as garden views. The unit has 1 bed.

Indulgent Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a hairdryer and slippers. This double room features a coffee machine, a seating area, flat-screen TV with satellite channels, as well as chocolate for guests. The unit offers 1 bed.

About The Spa Hotel

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Guest Reviews

8.2

Very Good

Location

The Spa Hotel is a perfect choice for those who wish to have a relaxing break in a lovely location. With lush mature grounds and extensive gardens, this beautiful old property is set at the top of a large hill, offering a quiet location but within easy walking distance to Tunbridge Wells town centre. The hotel is conveniently located and it's only a short walk to the shops. The parking is easy and plentiful which is a bonus. Guests love the convenient and accessible location which makes it superb for exploring the area. While some reviewers mentioned the hotel being slightly further from the town centre than advertised, the overall consensus is that The Spa Hotel has a great location and is well worth the drive out of London with scenic landscapes along the way.

Breakfast

Guests have varying opinions on the breakfast served at The Spa Hotel. Some have enjoyed it, praising the quality of food and the ambience of the restaurant. The staff, particularly Kira the waitress, have been described as smart, polite and efficient. However, some guests have reported issues with the breakfast, including it being rushed and served cold. One guest was disappointed by the limited range of items in the continental breakfast, while another guest felt that they paid too much for what was offered. Some guests have praised the hot breakfast but pointed out that the food was barely lukewarm when served. There were also complaints of burnt fried eggs and no toast with the full English. Vegans were left disappointed with limited options offered and the self-service selection described as limited. All in all, guests have mixed feelings about the breakfast served at The Spa Hotel.

Dinner

Guests of The Spa Hotel had mixed experiences with the dinner options. Some thought it was great value for money with a decent menu catering to most tastes, while others found it pricey and lacking in quality. The private dinner was highly recommended with delicious and well-presented food. However, vegan options were limited. The lunch menu received some negative feedback with some dishes being cold, tough, burnt or greasy. One guest even decided to eat somewhere else. Breakfast also had an additional charge for certain items. Some guests were disappointed with the lackluster food and poor Sunday meal. Service charge was added to lunch which some guests didn't like. Finally, some guests reported that the distance from the kitchen to the dining room resulted in cool food, although the fine dining options received positive feedback. Despite some ups and downs, guests enjoyed the tasty meals and friendly staff and many would definitely return.

Rooms

Guests at The Spa Hotel praise the modern, lovely rooms and comfortable beds, while also highlighting the clean and well-equipped amenities, such as the good showers and provided bathrobes and slippers. The hotel also offers spacious and beautifully decorated rooms with stunning views, although a few guests experienced tired-looking and outdated decor or basic, small rooms. However, the majority of guests found the building spotless and welcoming and the rooms large, stylish and cozy with excellent facilities and lovely bathrooms with toiletries. Some rooms had kettles and espresso machines and everyone appreciated the comfortable beds and peaceful atmosphere. While a few guests noticed damp smells or noisy cleaning staff, most travelers found The Spa Hotel to be an overall excellent accommodation, perfect for solo travelers or couples looking for a relaxing getaway.

Beds

Guests of The Spa Hotel have expressed mixed opinions about the beds provided. While some guests found the beds to be lovely and comfortable, others were disappointed with the narrowness of the beds and the lack of facilities in the spa area. Some guests felt that the bed was comfortable, while others had negative experiences with lumpy mattresses, beds that were too hard or uncomfortable and sheets that didn't fit. Some guests were also disappointed with the size of the bed or the fact that they had two single beds pushed together. However, there were also guests who had an amazing night sleep with incredible views and found the beds to be very comfortable. Overall, while some guests appreciated the comfort of the beds, others were left wanting more from their sleep experience at The Spa Hotel.

Cleanliness

Guests have praised the cleanliness of The Spa Hotel, describing it as a large, beautifully decorated and immaculately clean hotel. Everywhere was clean to a very high standard with lots of tea and coffee. The standard at the Spa was superb and the rooms were described as clean and fresh. However, some reviewers noted that the carpets in the room were stained, worn and clearly very old. One guest expressed disappointment in the general lack of cleanliness, stating that the hotel is in dire need of a deep clean and general redecorating. Additionally, a carafe in one room was found to be dirty. While the spa is generally clean and well-maintained, one guest noted that it was slightly dirty with towels on the floor and wet seats. Nevertheless, the majority of guests had solely positive experiences with the cleanliness of the hotel and their rooms, which were often described as spotlessly clean with fresh towels and a spacious bathroom with hot water.

Staff

The Spa Hotel boasts an exceptional staff, including Kira, Amy and Bryony, who guests rave about. Reviews mention the reception team and overall facilities of the hotel being extremely accommodating and welcoming. The staff throughout the hotel are described as friendly, professional and attentive with the exception of a bearded barman who could use an attitude adjustment. Despite this, guests appreciate the good service they receive from the reception, bar and restaurant staff. The staff at the spa are highly praised for their attentiveness and professionalism. There are a few complaints about cold food and bickering staff, but overall, the staff are described as amazing, delightful and exceptional. From reception to the cleaning staff, everyone is described as happy, helpful and genuinely pleasant. Guests mention how the staff went out of their way to make them feel welcome and comfortable and their discreet and friendly service is highly appreciated.

Spa

The Spa Hotel offers guests a mixed experience when it comes to the spa facilities. While some guests found the spa to be disappointing and dreadful, others enjoyed a relaxing and comfortable experience. Many commented that the spa was small and had limited facilities with a dated and tired decor. However, a number of guests were pleased that pool and gym facilities were included with their stay. Some guests were disappointed by the small size and cooler temperature of the pool, while others appreciated the private and communal sauna rooms. Reviews were mixed regarding spa treatments with some guests praising the treatments while others found them to be quite expensive. Separate male and female sauna rooms were available, which some guests found unusual. Overall, the spa facilities were clean and well-maintained, but the limited seating and dated decor were drawbacks for some guests.

Pool

The Spa Hotel provides guests with spa facilities including a swimming pool, although some guests found the pool to be quite small and lacked seating around it. Some guests couldn't even access the pool due to groups of people sitting around it. The water temperature of the pool was mentioned several times with some saying it was cold, while others described it as lovely. The hotel does offer loungers by the side of the pool, but some guests find there are not enough or wished for more. Overall, the pool and spa facilities received mixed reviews with some finding them nice and clean while others thought they were a bit dated and the water was too cold.

Parking

The Spa Hotel is a fantastic destination for those who want to enjoy the convenience of free and ample parking. With good parking facilities, this lovely place has plenty of parking spots available for its guests, ensuring that everyone is accommodated. Easy to park and with grand parking gratuit, visitors can expect a hassle-free experience while driving to the hotel. However, parking may become difficult when a function is hosted at the hotel, but this doesn't happen often. Overall, parking is not a problem at The Spa Hotel with lots of easy parking available.

Luxury

The Spa Hotel is a classic and truly beautiful hotel set in a lovely and impressive location. From the luxurious feel to the nicely decorated foyer and reception area, this four-star hotel provides a comfortable and special stay for its guests. The bedrooms are perfect for single travelers and offer all the comforts one could ask for. The food is beautiful and lovely and the overall value for money is great. Although the hotel commands a premium price, staying here is nothing short of amazing and truly worth every penny. Undoubtedly, The Spa Hotel is a luxurious and special place that leaves its guests feeling pampered and indulged.

Yes, The Spa Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at The Spa Hotel.

No, The Spa Hotel doesn't allow dogs.

Yes, parking facilities are available at The Spa Hotel.

Yes, The Spa Hotel has a gym.

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