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Summary of reviewsBastion Hotel Den Haag Rijswijk generally receives positive feedback from its guests. Located conveniently on the outskirts of The Hague, the hotel offers easy access to major highways and public transportation, making it ideal for exploring nearby areas like Delft and Scheveningen Beach. Its proximity to the Broodfabriek event venue and ample free parking are added bonuses for travelers, especially those on business trips.
Guests appreciate the breakfast offerings, describing them as generous, varied and fresh, despite some concerns about high prices and organizational issues. Dinner experiences are mixed with some enjoying the meals while others criticize the limited menu options and service quality.
Rooms are frequently praised for being spacious, clean and well-equipped with modern amenities. The comfortable beds and effective air conditioning contribute to a restful stay, though some guests report issues with dim lighting, external noise and occasional maintenance problems. Cleanliness is hit-or-miss with some rooms being impeccably maintained while others suffer from lapses in hygiene.
The staff at Bastion Hotel Den Haag Rijswijk generally leave a positive impression, described as friendly, helpful and polite, despite occasional mentions of disinterested or untrained team members. WiFi connectivity is another area with variable reviews, being adequate for some but unreliable for others.
The hotel’s fitness room is functional for basic workouts but lacks comprehensive facilities. On the upside, parking facilities are well-regarded, offering secure and ample spaces conveniently close to the entrance.
In summary, Bastion Hotel Den Haag Rijswijk provides a practical and comfortable stay with its strategic location, friendly staff and basic amenities fulfilling the expectations of a typical three-star hotel. While not without its flaws, it offers good value for money, making it a suitable choice for short-term stays in the area. Show more
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Hotel with Parking
Bastion Hotel Den Haag Rijswijk has parking facilities.
EV charging stations
Hotel with EV Charging Stations
Hotel with Gym
3-Star Hotel
Room Types
Deluxe Twin RoomThese deluxe rooms feature a bathroom with walk-in shower and a toilet, as well as a hairdryer. It also comes with cable TV, air conditioning, a work desk, a locker and complimentary tea/coffee making facilities.
Optionally, 1 babybed can be placed for children of maximum 3 years old.
Comfort Twin RoomEach of these air-conditioned rooms comes with a TV, work desk and a private bathroom with a shower and toilet. A minibar and tea/coffee making facilities are also provided.
Optionally, 1 babybed can be placed for children of maximum 3 years old.
Deluxe King RoomOffering free toiletries, this double room includes a private bathroom with a walk-in shower. The double room features parquet floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a coffee machine, as well as a wardrobe. The unit offers 1 bed.
Guest Reviews
7.1
Good
Location
Located on the outskirts of The Hague, Bastion Hotel Den Haag Rijswijk boasts a strategic position offering easy access to main highways and excellent public transportation connections. Its proximity to the A4 highway and nearby tram and train stations make it a convenient choice for travelers looking to explore The Hague, Delft and Scheveningen Beach. Guests frequently mention its closeness to the Broodfabriek event venue and the Bread Factory, which are just a short walk away.
The hotel's setting in an industrial area ensures a relatively quiet stay despite its nearness to major roads. Soundproof windows effectively mitigate the noise from the highway, allowing for a peaceful night’s sleep. The location is particularly advantageous for short stays or business trips with ample free parking available and easy accessibility by car. Visitors also appreciate the tram stop about 240 meters away, providing a direct connection to the city center and other key areas.
However, some guests have noted the lack of nearby dining options with only McDonald's in close proximity and express concerns about the area’s cleanliness and the surrounding vacant buildings. Despite these downsides, the hotel's central position between key cities makes it a practical and well-connected base for exploring the broader region.
Breakfast
The breakfast at Bastion Hotel Den Haag Rijswijk receives mixed reviews from guests. On the positive side, many guests appreciated the generous, varied and tasty breakfast options, frequently describing it as delicious, well-stocked and fresh. The availability of freshly cooked omelettes and a wide selection of items received particular praise. Some guests highlighted that the breakfast included plenty of choices with options like a good continental breakfast and friendly service adding to the experience.
However, there were notable concerns regarding the breakfast service. Several guests found the breakfast to be overpriced and felt that the value did not match the high cost. Issues with organization were mentioned with some guests experiencing slow service, a lack of replenishment of food items and early closing times for breakfast that were inconvenient for some. Additionally, occasional problems such as unclean breakfast areas, broken coffee machines and staff forgetting orders were reported.
Despite these shortcomings, the overall sentiment leans positively towards the quality and variety of the breakfast offerings with many guests finding it a delightful start to their day.
Dinner
Dining at Bastion Hotel Den Haag Rijswijk seems to evoke mixed feelings among its guests. While some guests enjoyed delicious and tasty dinners with generous portions, the overall dining experience appears to suffer from several shortcomings. There are persistent complaints about the limited menu options, especially on weekends when the restaurant’s hours are reduced or it remains closed altogether. This can leave guests searching for alternative dining options in the area.
Service appears to be a significant point of contention. Reviews frequently mention long waits for food, occasionally extending over an hour and instances of receiving incorrect orders. Guests also noted that dinner service can end earlier than advertised due to staffing issues in the kitchen. The lack of friendly service further diminishes the dining experience.
The quality of the food is another issue with several reviews describing the dishes as mediocre, simplistic or even inedible. Cold food and improperly prepared dishes like a sandy salad or subpar meat were also highlighted. Some guests noted that the restaurant did not match the expectations set by the hotel's website.
Despite these criticisms, there are positive remarks about freshly prepared egg dishes and some satisfying dinners that were both tasty and hot. However, these seem to be the exception rather than the rule. Overall, while there are moments of commendable dining, the consistency and quality of the restaurant service at Bastion Hotel Den Haag Rijswijk leave much to be desired.
Rooms
When staying at the Bastion Hotel Den Haag Rijswijk, guests frequently noted a mix of positive and negative experiences regarding their rooms. On the positive side, many found the rooms to be spacious, clean and well-equipped with modern amenities like fridges, coffee machines and effective air conditioning. Bathrooms, though compact for some, were often described as modern and clean with nice showers. Guests appreciated the presence of functional facilities such as walk-in showers and ample furniture, which contributed to a comfortable stay.
However, some issues were persistent. Many guests highlighted that the rooms could be dark due to insufficient lighting and occasionally broken lamps with some areas, like cupboards, being particularly dim. Cleanliness was a mixed bag; while some rooms were spotless and tidied daily, others had cleanliness problems, including dust, mold and lingering unpleasant smells. The functional space within the rooms sometimes felt cramped and small, especially the bathrooms, which were deemed too compact by several reviewers.
Noise levels were another concern with reports of both external and internal disturbances. The air conditioning was sometimes loud and sound insulation was cited as needing improvement. Additionally, guests had trouble with room access: digital key cards were frequently malfunctioning.
Room maintenance and general upkeep also received criticism, including issues with broken windows, outdated furnishings and occasional ineffective ventilation. Despite these points, many guests found the beds comfortable and overall, stated that rooms met their basic needs for short stays. The hotel staff were frequently described as kind and accommodating, which notably enhanced the overall guest experience.
Beds
The beds at Bastion Hotel Den Haag Rijswijk have garnered mixed reviews from guests, though many found them to be comfortable. A significant number highlighted the beds as "nice" and "comfortable," often praising the mattresses for providing a good night’s rest. Soft bedding was frequently mentioned as a positive feature with some guests describing the experience as cozy and the beds as "incredibly soft," making them easy to sink into.
However, there were a number of reviews indicating that the beds were sometimes too soft or too low for comfort. Issues such as beds being small and the frequent use of separate single beds instead of doubles were noted. Conversely, a large and cozy bed was appreciated by some, indicating variability in bed sizes between rooms.
The firmness of the mattresses also drew mixed feedback; while some guests found the mattresses firm and supportive, others mentioned they were either too soft or saggy. A few guests reported discomfort due to the age and condition of the mattresses, citing issues like feeling springs and worn-out padding.
In summary, while many guests enjoyed a restful sleep on what they described as comfortable and cozy beds, others found the beds either overly soft, too low or small. The feedback signals variability in the bed experience, likely dependent on the specific room assigned.
Cleanliness
The 'Bastion Hotel Den Haag Rijswijk' has received mixed reviews regarding cleanliness. Many guests noted that their rooms were consistently clean upon arrival and maintained daily, highlighting clean linens, facilities and a neat lobby. The housekeeping staff received praise for good service and the occasional swift response to specific cleaning issues.
However, numerous reviews indicate significant lapses in cleanliness and maintenance throughout the hotel. Several guests reported dirty floors, dusty and cobwebbed rooms and unpleasant odors. The bathrooms often had mold and smelled of urine with some instances of clogged sinks and broken appliances. In some cases, hallways reeked of cigarette smoke and were cluttered with laundry and food waste. Mold on ceilings and stains on furniture and walls were common complaints and there were mentions of mouse droppings and unclean towels.
While certain reviews commend the clean and spacious rooms and the overall cleanliness of specific areas, the general consensus suggests that the hotel struggles with maintaining consistent hygiene standards, impacting the overall guest experience negatively.
Staff
At Bastion Hotel Den Haag Rijswijk, the general sentiment towards the staff is predominantly positive. Reviewers frequently described the team as friendly, approachable and welcoming. Many guests appreciated the very friendly service with several highlighting specific staff members for their outstanding helpfulness and kindness. The reception staff was mentioned often for their politeness, efficiency and solution-oriented approach.
However, there were occasional discrepancies noted in the service quality. Some guests encountered disinterested or untrained staff and mentioned feeling ignored or encountering rude behavior. Concerns about limited staff, especially on weekends and long wait times were also raised. Yet, despite these issues, the majority of visitors had positive interactions, emphasizing the staff's readiness to help, their attentiveness and their efforts to resolve issues promptly.
Overall, while there were a few criticisms, the staff's friendly and helpful demeanor generally left a good impression on the guests.
Wi-Fi
The WiFi experience at Bastion Hotel Den Haag Rijswijk has been mixed with some guests praising the connectivity and others expressing frustration. On a positive note, several guests mentioned that the WiFi connection was good, fast and well-functioning, making it possible to stay connected without many issues. However, there have been consistent complaints about the WiFi not being dependable with some finding it difficult to connect, particularly in their rooms. Weak signals and the necessity to refresh the connection daily were noted as inconveniences. Additionally, some guests reported that the Internet didn't work properly and in certain cases, issues could not be resolved by the hotel staff. Despite these challenges, there were instances where guests found the WiFi perfectly fine and adequate for their needs.
Gym
The fitness offerings at the Bastion Hotel Den Haag Rijswijk are a mixed bag. On the positive side, the hotel does include a fitness room among its amenities, which some guests have found usable for a basic workout. However, the general consensus indicates that the gym is on the smaller side, not offering extensive facilities and primarily equipped with running machines. There have also been occasions where the gym was not available or out of order and there seemed to be a lack of communication regarding these closures. Overall, while the hotel does provide some sports facilities, guests seeking a more comprehensive gym experience might find it lacking.
Parking
'Bastion Hotel Den Haag Rijswijk' boasts a range of positive amenities concerning parking. Guests often highlight the availability of secure and free parking directly at the hotel, making it convenient for travelers with cars. The parking is enclosed and private, providing an added layer of security. Many reviews appreciate the ample parking spaces and the direct proximity to the hotel's entrance with some noting the easy access and straightforward parking facilities.
However, a few reviews mention challenges, such as the parking lot filling up at night, limited parking spaces and occasional difficulty in maneuvering or leaving the parking area. Despite these minor issues, the overall consensus is that the hotel offers excellent and managed parking options, enhancing the stay for those arriving by car. Its close location to the tram stop, Broodfabriek and the highway further adds to its convenience.
3 Star
Bastion Hotel Den Haag Rijswijk offers a reasonable price-performance ratio, making it a practical choice for budget travelers. The hotel provides basic amenities and cleanliness is in line with its three-star rating. Despite being simple and somewhat dated, it meets the fundamental needs for short stays. Rooms are adequate and functional, providing a comfortable experience for the cost, though some guests feel it is a bit expensive for its star rating.
The hotel is noted for its secure parking and free wifi, adding to its convenience. While the quality is consistent with a typical three-star chain hotel and expectations should be managed accordingly, some reviewers have found it to be a great value for the price, wishing other three-star accommodations could match its level. Overall, Bastion Hotel Den Haag Rijswijk serves well as a convenient and practical option for a short-term stay in the area.
No, Bastion Hotel Den Haag Rijswijk doesn't have any pool.
No, a spa isn't available at Bastion Hotel Den Haag Rijswijk.
No, Bastion Hotel Den Haag Rijswijk doesn't allow dogs.
Yes, parking facilities are available at Bastion Hotel Den Haag Rijswijk.