Dreams Sapphire Resort & Spa
Puerto Morelos
20.87915300,
-86.86621400
,
Zona Federal Maritima Supermanzana 11 Manzana 9 Lote 10 Benito Juarez Puerto Morelos
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Summary of reviewsDreams Sapphire Resort & Spa is highly regarded for its exceptional beachfront location, offering stunning ocean views and proximity to key areas such as Puerto Morelos and the airport. Guests appreciate the serene, well-designed layout that makes exploring the resort's amenities, including restaurants and pools, a breeze. The staff is frequently praised for their friendliness and professionalism, contributing to a welcoming and relaxed atmosphere.
Breakfast at the resort is particularly noteworthy, with guests enjoying a wide variety of options and made-to-order delights such as omelettes and crepes. The attention to detail in breakfast service stands out, although some guests experience longer wait times during other meal periods.
Dining experiences at the resort are generally positive, with themed restaurants like Bordeaux and Himitsu receiving accolades for their high-quality and diverse menus. While there can be occasional frustrations with wait times and reservations, the attentive service often compensates for these minor inconveniences.
Guests find the rooms to be comfortable and clean, with spacious layouts and appealing amenities like balconies and swim-up options. However, some aspects of the rooms are seen as dated, indicating a need for refurbishment. Despite this, the comfort and cleanliness of the accommodations are consistently appreciated.
The resort's cleanliness is largely commendable, with well-maintained facilities and beautiful pools, although some minor inconsistencies in specific areas and beach cleanliness due to seaweed are noted. The pool areas cater to both families and adults, providing a delightful experience for all guests.
The beach experience is somewhat mixed, with attractive views and amenities offset by persistent seaweed issues, affecting accessibility and swimming conditions. Nonetheless, the scenic beauty of the seaside setting is often highlighted.
A significant draw for families, the resort offers numerous activities for children, with the Explorer Club and children's pool being standout features. This family-friendly atmosphere ensures an enjoyable stay for guests of all ages.
Overall, Dreams Sapphire Resort & Spa offers a pleasant retreat with its emphasis on convenience and relaxation. While it may fall short of five-star expectations in terms of infrastructure, the warm and accommodating service provided by the staff enhances the overall experience. The all-inclusive package is viewed favorably, with high-quality food and drink offerings contributing to an enjoyable vacation in the Riviera Maya.
Categories
Breakfast at the resort is particularly noteworthy, with guests enjoying a wide variety of options and made-to-order delights such as omelettes and crepes. The attention to detail in breakfast service stands out, although some guests experience longer wait times during other meal periods.
Dining experiences at the resort are generally positive, with themed restaurants like Bordeaux and Himitsu receiving accolades for their high-quality and diverse menus. While there can be occasional frustrations with wait times and reservations, the attentive service often compensates for these minor inconveniences.
Guests find the rooms to be comfortable and clean, with spacious layouts and appealing amenities like balconies and swim-up options. However, some aspects of the rooms are seen as dated, indicating a need for refurbishment. Despite this, the comfort and cleanliness of the accommodations are consistently appreciated.
The resort's cleanliness is largely commendable, with well-maintained facilities and beautiful pools, although some minor inconsistencies in specific areas and beach cleanliness due to seaweed are noted. The pool areas cater to both families and adults, providing a delightful experience for all guests.
The beach experience is somewhat mixed, with attractive views and amenities offset by persistent seaweed issues, affecting accessibility and swimming conditions. Nonetheless, the scenic beauty of the seaside setting is often highlighted.
A significant draw for families, the resort offers numerous activities for children, with the Explorer Club and children's pool being standout features. This family-friendly atmosphere ensures an enjoyable stay for guests of all ages.
Overall, Dreams Sapphire Resort & Spa offers a pleasant retreat with its emphasis on convenience and relaxation. While it may fall short of five-star expectations in terms of infrastructure, the warm and accommodating service provided by the staff enhances the overall experience. The all-inclusive package is viewed favorably, with high-quality food and drink offerings contributing to an enjoyable vacation in the Riviera Maya.
Luxury Resort
This resort is listed as a luxury all-inclusive option in Puerto Morelos.
Resort near Golf Courses
Provides a luxurious experience and is located conveniently for accessing golf courses like the Riviera Cancun Golf & Resorts. The resort offers a variety of amenities and services for a relaxing golf vacation.
Beachfront Resort
Features a white sand beach, although reviews indicate it's not expansive and can have seaweed. The resort offers beachfront rooms and good pools, providing a solid all-inclusive option with direct access to the sea and related amenities.
Resort near The Beach
Located in the Zona Federal Maritima, this resort sits directly on the beach, offering guests immediate steps onto the sand from the property.
Resort with Spa
Offers a relaxing spa experience with a variety of treatments, including massages, facials, and body wraps. The resort also features multiple pools, a kids' club, and a range of dining options. It provides a family-friendly spa vacation.
Family Friendly Resort
This resort includes a kids' club, a playground, and a variety of water sports activities suitable for families. The resort has dedicated family suites and programs designed to entertain children of all ages.
Dog Friendly Resort
Located on the Caribbean seafront, this resort is pet-friendly and features outdoor swimming pools and a water park. It offers a comfortable and entertaining stay for families with pets, with various activities and amenities available.
Romantic Resort
This all-inclusive resort offers luxurious accommodations and a range of activities, suitable for a romantic getaway. Guests can enjoy gourmet dining, swimming pools, and a relaxing spa experience.
Resort with Swimming Pool
Featuring three outdoor pools and a beachfront location, this resort provides ample opportunities for water-based activities and relaxation. Guests can enjoy the pool and beach with ease.
Children's Pool Panoramic View Pool Private Pool Outdoor Pool
Resort with Parking
The resort provides parking facilities for its guests. Its full-service approach, combined with parking, ensures a comfortable and hassle-free stay.
Accessible Resort
Dreams Sapphire Resort & Spa offers general wheelchair access throughout its grounds and features a wheelchair-accessible spa. Wheelchairs are available on site. The property also provides handrails in stairways, a front entrance ramp, and two accessible parking spaces. Handicapped rooms are available for guests.
Resort with Gym
The hotel provides a fitness center with cardio and weight equipment. It also features a luxury spa and multiple dining options.
5-Star Resort
This resort provides a luxurious beachfront experience with multiple pools, gourmet dining options, and a dedicated kids club. It's ideal for families seeking a relaxing yet engaging vacation.
Resort with Panoramic View Pool
Located in Puerto Morelos, this resort offers pools with views of the Caribbean Sea. Guests can enjoy a relaxing and luxurious vacation experience with the resort's excellent amenities and service.
Resort with Children's Pool
The resort features a family water park with slides designed for both kids and adults. It also includes a toddler pool and splash park integrated into the Explorer's Club, along with three towering water slides for family enjoyment.
Resort with All Inclusive Packages
Resort Taking Steps Towards Sustainability
Resort for Honeymoon
Business Resort
Resort with Tennis Courts
Resort for Yoga
Resort with Outdoor Pool
Resort with Private Pool Rooms
Guest Reviews
Dreams Sapphire Resort & Spa boasts a striking beachfront location that offers guests beautiful views and easy access to calming ocean vistas. Positioned conveniently close to the little town of Puerto Morelos and not too far from the airport, the resort provides an excellent base for exploring the region's attractions while still maintaining a serene atmosphere away from the bustling Playa del Carmen and Cancun. The hotel's well-designed layout means guests can enjoy a large, yet walkable area where they can effortlessly move between restaurants, pools, and other facilities.
While the beach itself receives mixed reviews due to occasional seaweed and cleanliness issues, the resort's location remains highly praised overall. Visitors appreciate the friendly staff, excellent facilities, and clean property, noting that these aspects contribute to a relaxing experience. The hotel complex offers spacious, upscale ocean view rooms, adding to a comfortable stay. The Indigo area, in particular, is noted for its new and attractive design. Overall, Dreams Sapphire Resort & Spa provides a pleasing retreat for travelers seeking a balance of convenience and tranquility.
Dreams Sapphire Resort & Spa offers a breakfast experience that is both varied and delightful, according to guest reviews. The breakfast buffet stands out with its wide selection of options, often described as amazing and excellent. Guests particularly appreciate the opportunity to enjoy made-to-order items such as omelettes and crepes, along with fresh cut fruit. The lady responsible for preparing the omelettes receives special praise for her wonderful service. While some noticed the absence of traditional jam, noting a substitute that resembles gelatin, the overall quality and variety of the breakfast seem to meet high expectations. The breakfast buffet has been highlighted as a standout feature, and it's considered the best food offering within the resort. However, guests mentioned longer waiting times for other meals, suggesting that the popularity of dining options can lead to some delays. Despite this, the resort's breakfast clearly leaves a positive and lasting impression.
Dreams Sapphire Resort & Spa offers a robust dining experience, particularly noted for its high-quality and varied menu. Guests frequently praised the dining options at the themed restaurants, especially Bordeaux and the grill, for their outstanding food. Himitsu also received commendable feedback for its offerings. Diners can expect a delicious and diverse menu, with the food at Porto Fino also highlighted as a memorable experience. The array of dining options includes several restaurants and room service, each providing a good selection of flavorful dishes. The buffet is well-received for its freshness and quality.
Despite these strengths, some guests raised concerns about limited dining options and long wait times at restaurants, occasionally experiencing frustration with reservations. While many appreciated the range and quality of food, not all reviews were favorable, with a few finding the buffet and some meals less satisfying. On balance, though, the dining experiences at Dreams Sapphire Resort & Spa generally exceed expectations, complemented by attentive service and a well-kept environment.
At Dreams Sapphire Resort & Spa, guests frequently highlight the comfort and cleanliness of the rooms. Many find the rooms to be spacious, often equipped with balconies and sometimes offering preferred swim-up options that guests particularly enjoy. The comfortable beds and daily cleaning service contribute to a pleasant stay, with some rooms standing out more than others in terms of quality.
However, several guests have noted that the rooms are somewhat dated, with mention of wear and tear that suggests a need for refurbishment. There are also reports of maintenance issues, such as problems with water fixtures and broken sliding doors. Some guests feel that the decor and amenities don't always match the promotional images, and a few recommend that rooms should come with dehumidifiers for added comfort.
Despite being comfortable and well-maintained, a recurring point is the distance from the rooms to the main restaurants and pools, which some guests found inconvenient. Overall, while the rooms at Dreams Sapphire Resort & Spa are generally praised for their comfort and cleanliness, updates and better maintenance could enhance the guest experience.
Dreams Sapphire Resort & Spa offers notably comfortable beds, often described by guests as being very comfortable or even hyper mega comfortable, with some visitors almost tempted to take the mattress home. The super soft mattresses in the rooms generally provide a cozy sleep experience, though they may be perceived as too soft for certain preferences. Rooms are cleaned daily, ensuring a fresh environment throughout the stay. While the in-room beds receive praise, there are mixed opinions about the firmness, and some guests note that the double beds are smaller than expected. Additionally, the allure of a serene pool experience can be disrupted by limited seating availability, with chairs by the pool quickly occupied early in the morning and sun loungers sometimes appearing worn.
Dreams Sapphire Resort & Spa garners praise for its overall cleanliness, with many guests highlighting the property as well-maintained and very clean. The resort's spacious rooms are frequently enjoyed for their comfort and cleanliness, with some guests noting the impressive state of room cleanliness and regular cleaning service. Beautiful blue pools and well-kept facilities add to the resort's appeal, providing guests with ample opportunities to relax in clean and cared-for surroundings.
However, some guests encountered inconsistencies, particularly in specific areas such as shared bathrooms and outdoor leisure zones, which occasionally lacked the same level of cleanliness found in other parts of the resort. The beach area drew mixed reviews due to its cleanliness, with seaweed sometimes detracting from its beauty. Additionally, while the resort is aesthetically pleasing, some guests felt that certain facilities appeared outdated and in need of better maintenance.
Despite these variations, the resort’s staff are noted for their hard work in maintaining the property, creating an inviting atmosphere for guests looking to enjoy a peaceful retreat with nature and well-kept amenities.
Dreams Sapphire Resort & Spa boasts exceptional service that leaves a lasting impression on its guests, thanks to its remarkable staff. Across various reviews, guests consistently praise the attentiveness, friendliness, and professionalism of the hotel staff. Whether at the reception, the World Café, or engaging with the entertainment team, the staff members exude warmth, making visitors feel welcome and cared for at all times. Their eagerness to assist, coupled with constant smiles and a willingness to go above and beyond, are frequently highlighted. This genuine hospitality extends to the restaurant waiters, whose attention is described as unbeatable. Guests particularly appreciate how the staff treats them with utmost respect, making them feel like royalty. Overall, the dedicated team at Dreams Sapphire Resort & Spa delivers incredible service, contributing significantly to a memorable and pleasant experience for guests.
Dreams Sapphire Resort & Spa offers a delightful pool experience that caters to both relaxation and entertainment. The main pool is impressively large, providing ample space for guests to enjoy without feeling crowded. Families will appreciate the various activities and children's slides, as well as the dedicated large pool for kids, ensuring that younger guests are well entertained. Adult visitors may prefer the quieter ambiance of the Preferred Club’s pool, which offers a superior selection of drinks and snacks. While the adult pool closes earlier in the evening, the transition to the main pool area ensures continued enjoyment, albeit with a bit more noise. Those seeking the swim-out pool experience praise its convenience and charm. Cleanliness is a consistent highlight across reviews, with the expansive pool facilities impeccably maintained. Despite the occasional mention of the main pool being somewhat small during peak occupancy or having a brisk temperature, the overall atmosphere, well-appointed lounge areas, and attentive staff create a memorable day by the poolside.
The beach experience at Dreams Sapphire Resort & Spa presents a mix of positive and challenging aspects. On the brighter side, guests often mention the pleasant facilities, including a beach bar that adds to the enjoyment of the seaside setting. Some visitors appreciate the clean and beautiful condition of the beach, making it an inviting place to relax.
However, a significant issue frequently highlighted in guest reviews is the overwhelming presence of seaweed and sargassum on the beach, which has negatively impacted the overall beach experience. This abundance of seaweed often makes swimming in the ocean impossible and leaves some parts of the beach less accessible. Despite these challenges, it's noted that the cleanliness and condition of the beach may sometimes fluctuate, possibly influenced by recent weather events such as hurricanes.
The beach, though described as small, offers scenic views that some guests find appealing, providing a visual enjoyment despite the issues. Overall, while the location offers some pleasant amenities and views, the persistent seaweed problem poses a challenge for those seeking an ideal beach experience.
Dreams Sapphire Resort & Spa is a fantastic destination for families, particularly those traveling with children. The resort offers a variety of activities tailored for kids, ensuring that young guests remain entertained throughout their stay. The Explorer Club, a key highlight, provides engaging activities all day long, allowing kids to have fun and parents to relax. The resort's emphasis on family-friendliness is evident through its dedicated children's pool, accessible from age 3, and diverse activities designed for all age groups. This kid-friendly environment ensures there are plenty of options for families with infants and young children to enjoy a memorable vacation. The kids' club consistently receives praise as an excellent option for families, offering entertainment that keeps children thoroughly entertained, resulting in a joyous experience at the kids' camp every day. Additionally, the resort's selection of restaurants caters well to family needs, enhancing the overall satisfaction of guests. Families visiting Dreams Sapphire Resort & Spa can expect a delightful and activity-rich stay where both adults and children can enjoy the wide array of options available.
Dreams Sapphire Resort & Spa offers an experience that some guests find falls short of the five-star standard they expect, particularly noting the arrival experience and room conditions. The resort's facilities appear more aligned with a four-star rating, as some guests observed that the buildings show signs of age, and there are issues such as humidity in the rooms that detract from the luxurious standards typically associated with a top-tier resort. However, the service provided by the staff seems to stand out, with many guests appreciating their warm and attentive treatment, feeling as though they were treated like royalty. While the resort may not consistently meet the expectations of a five-star experience in terms of infrastructure, the quality of service is a highlight that many guests cherish.
Dreams Sapphire Resort & Spa in the Riviera Maya offers an all-inclusive experience that largely meets the expectations of seasoned travelers. Guests frequently highlight the quality of the food and drinks, with many noting that the dining options are above average compared to other all-inclusive resorts. This is particularly evident in the buffet offerings, which several guests have described as the best on-site.
Despite a rather limited number of restaurants, the included meals and drinks generally receive positive feedback, contributing to a favorable quality-to-price ratio that impresses many visitors. While the resort itself shows some signs of being a bit dated and there's room for improvement, especially in terms of food variety, the overall experience remains satisfying for numerous guests.
The resort manages to deliver a commendable all-inclusive stay, though some guests feel that the experience could be more refined considering the price point. Ultimately, Dreams Sapphire Resort & Spa provides a solid base for those looking to enjoy the sun-drenched beauty of the Riviera Maya with the simplicity and convenience of an all-inclusive package.
Dreams Sapphire Resort & Spa receives mixed reviews regarding its luxury experience. The resort boasts multiple restaurants and very pleasant service, enhancing its reputation as a fancy destination. The Preferred Club stands out, offering guests an exceptional experience with better drink selections and snacks, making Preferred Guests feel like royalty. Welcome drinks of prosecco and upscale rooms, particularly the Preferred king ocean view room, promise a touch of elegance and comfort. However, some guests feel it falls short of true luxury, noting that the experience aligns more with a 3-star resort rather than the 5-star quality one might expect at the price point. The need to frequently tip left some feeling pressured, and overall, some guests found it not entirely worth the cost.
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Location
While the beach itself receives mixed reviews due to occasional seaweed and cleanliness issues, the resort's location remains highly praised overall. Visitors appreciate the friendly staff, excellent facilities, and clean property, noting that these aspects contribute to a relaxing experience. The hotel complex offers spacious, upscale ocean view rooms, adding to a comfortable stay. The Indigo area, in particular, is noted for its new and attractive design. Overall, Dreams Sapphire Resort & Spa provides a pleasing retreat for travelers seeking a balance of convenience and tranquility.
Breakfast
Dinner
Despite these strengths, some guests raised concerns about limited dining options and long wait times at restaurants, occasionally experiencing frustration with reservations. While many appreciated the range and quality of food, not all reviews were favorable, with a few finding the buffet and some meals less satisfying. On balance, though, the dining experiences at Dreams Sapphire Resort & Spa generally exceed expectations, complemented by attentive service and a well-kept environment.
Rooms
However, several guests have noted that the rooms are somewhat dated, with mention of wear and tear that suggests a need for refurbishment. There are also reports of maintenance issues, such as problems with water fixtures and broken sliding doors. Some guests feel that the decor and amenities don't always match the promotional images, and a few recommend that rooms should come with dehumidifiers for added comfort.
Despite being comfortable and well-maintained, a recurring point is the distance from the rooms to the main restaurants and pools, which some guests found inconvenient. Overall, while the rooms at Dreams Sapphire Resort & Spa are generally praised for their comfort and cleanliness, updates and better maintenance could enhance the guest experience.
Beds
Cleanliness
However, some guests encountered inconsistencies, particularly in specific areas such as shared bathrooms and outdoor leisure zones, which occasionally lacked the same level of cleanliness found in other parts of the resort. The beach area drew mixed reviews due to its cleanliness, with seaweed sometimes detracting from its beauty. Additionally, while the resort is aesthetically pleasing, some guests felt that certain facilities appeared outdated and in need of better maintenance.
Despite these variations, the resort’s staff are noted for their hard work in maintaining the property, creating an inviting atmosphere for guests looking to enjoy a peaceful retreat with nature and well-kept amenities.
Staff
Pool
Beach
However, a significant issue frequently highlighted in guest reviews is the overwhelming presence of seaweed and sargassum on the beach, which has negatively impacted the overall beach experience. This abundance of seaweed often makes swimming in the ocean impossible and leaves some parts of the beach less accessible. Despite these challenges, it's noted that the cleanliness and condition of the beach may sometimes fluctuate, possibly influenced by recent weather events such as hurricanes.
The beach, though described as small, offers scenic views that some guests find appealing, providing a visual enjoyment despite the issues. Overall, while the location offers some pleasant amenities and views, the persistent seaweed problem poses a challenge for those seeking an ideal beach experience.
Family
5 Star
All-Inclusive Packages
Despite a rather limited number of restaurants, the included meals and drinks generally receive positive feedback, contributing to a favorable quality-to-price ratio that impresses many visitors. While the resort itself shows some signs of being a bit dated and there's room for improvement, especially in terms of food variety, the overall experience remains satisfying for numerous guests.
The resort manages to deliver a commendable all-inclusive stay, though some guests feel that the experience could be more refined considering the price point. Ultimately, Dreams Sapphire Resort & Spa provides a solid base for those looking to enjoy the sun-drenched beauty of the Riviera Maya with the simplicity and convenience of an all-inclusive package.
Luxury
Yes, Dreams Sapphire Resort & Spa has pool(s) that belong to one or more of the following categories: Children's Pool, Panoramic View Pool, Private Pool, Outdoor Pool.
Yes, a spa is available at Dreams Sapphire Resort & Spa.
Yes, Dreams Sapphire Resort & Spa welcomes dogs.
Yes, parking facilities are available at Dreams Sapphire Resort & Spa.
Yes, Dreams Sapphire Resort & Spa has a gym.
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