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The Westin Portland Harborview

Portland , 157 High Street (Show on Map)

8.3

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Westin Portland Harborview is a comfortable hotel with a good location that provides clean accommodation, although some guests mentioned that it is a little tired and dated in terms of decor. While some guests didn't feel it deserved a four-star rating, the hotel's proximity to the hospital was convenient for some travelers. The hotel's reviews were mixed with some recommending it and others advising to try somewhere else. Despite some negative feedback, guests overall enjoyed their stay and found the hotel to be pleasant.
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Hotel with Spa

In the heart of Portland, Maine, on 157 High Street, you'll find the Adeline Wellness Spa situated within the historic Westin Portland Harborview Hotel, known for its iconic red Eastland sign. As you venture into the hotel's lobby and descend the stairs to your right, you'll find yourself stepping into a world of tranquility, ready to experience an array of wellness treatments and services.

Adeline Wellness Spa offers a comprehensive menu of services that range from body scrubs, couple's massages, facials and dedicated men's services. The ambiance is soothing, with calming sounds and fragrances complemented by wellness teas and water. Before and after treatments, guests can enjoy dedicated men's and women's lounges complete with locker rooms that provide amenities like robes, slippers and towels. The spa menu is a curated selection of unique offerings in massage, body treatments and facials, allowing guests to customize their spa experience by adding one or more enhancements to most treatments. The Adeline Wellness Spa at the Westin Portland Harborview is indeed a sanctuary in the city, offering an unrivaled experience of relaxation and rejuvenation.

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Accessible Hotel

Hotel with Gym

3-Star Hotel

Room Types

Premium Higher Floor, Guest room, 2 Double, Water view The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.

Premium Higher Floor, Guest room, 1 King, Water view The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The double room offers a wardrobe, a safe deposit box, a carpeted floor, heating and a flat-screen TV. The unit offers 1 bed.

Traditional, Guest room, 2 Double The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The double room provides a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV. The unit has 2 beds.

Traditional, Guest room, 1 King The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The double room offers a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV. The unit has 1 bed.

Preferred, Guest room, 1 King, City view The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The double room provides a flat-screen TV, a wardrobe, a safe deposit box, a carpeted floor as well as city views. The unit has 1 bed.

Preferred, Guest room, 2 Double, City view The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The unit has 2 beds.

Superior Large, 1 Bedroom Junior Suite, City view The spacious suite offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The suite features a flat-screen TV, a wardrobe, a safe deposit box, a carpeted floor as well as city views.

Renewal Suite, 1 Bedroom Presidential Suite, 1 King The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The double room provides a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV. The unit has 1 bed.

King Room - Hearing Accessible The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.

Double Room with Two Double Beds - Hearing Accessible The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The double room features a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV. The unit has 2 beds.

Superior Junior Suite with City View - Hearing Accessible The spacious suite features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer.

About The Westin Portland Harborview

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Guest Reviews

8.3

Very Good

Location

The Westin Portland Harborview has a prime location in downtown Portland, making it easy for guests to explore the area on foot. With most city sights and great restaurants within walking distance, the hotel is perfect for those looking to stay in the heart of town. The rooms boast a comfortable setup and those with a view of the port offer a stunning sight. Although some guests noted that the hotel isn't ADA compliant and the entrance lacks signage, its convenient location outweighed these drawbacks. Some also mentioned that the area around the hotel can be a little sketchy at night with heavy users around. However, this didn't affect most guests' overall impression of the hotel. If you're looking for a central location close to restaurants, bars and coffee shops, The Westin Portland Harborview is a great choice. The hotel is also adjacent to the Portland Museum of Art and The State Theatre.

Breakfast

The Westin Portland Harborview has mixed reviews when it comes to their breakfast. Some guests mentioned that it was disappointing with cold room service and a pricey buffet. However, there are positive reviews that mention the great breakfast menu with terrific blueberry pancakes, fantastic bacon and homemade preserves. Some guests even received free breakfast for two from the hotel. The breakfast staff received mixed reviews, but Deanna was mentioned as an excellent waitress. Unfortunately, some guests were disappointed to find out that breakfast was not included in their reservation or felt that it was overpriced. Overall, guests should inquire about breakfast when making reservations at The Westin Portland Harborview.

Rooms

The Westin Portland Harborview has some amazing reviews which spoke very highly of the rooms. Guests were happy with the size and cleanliness of the rooms and were impressed by little extras like extra bottles of water, extra pillows on the beds and scented lavender. The beds were comfortable and the showers were great. Some guests also found the rooms quiet and well thought-out with plenty of outlets and ergonomic features. The hotel rooms were described as modern, spacious, clean and well-appointed. Some guests had issues with outdated finishes such as peeling wallpaper or dated rugs, but this didn't detract from their overall good experience. The hotel had everything people needed, including a convenient location, comfortable beds, clean and spacious rooms and great service.

Beds

The Westin Portland Harborview hotel boasts heavenly beds that are consistently praised by its guests. Visitors rave about the comfortable and spacious rooms, which are equipped with extra pillows, clean towels and even scented lavender. Although a few reviews noted scratchy sheets and uncomfortable pillows, the majority of guests found the beds to be super comfy, great, nice and even heavenly. Guests were most impressed with the accessibility of the beds, which were easy to get into from three sides. The reliable and friendly staff added to the hotel's overall appeal, providing excellent service and attention to detail. Overall, guests highly recommend The Westin Portland Harborview for its fantastic location, well-maintained rooms and phenomenally comfortable beds.

Cleanliness

The Westin Portland Harborview is a popular hotel that offers clean and comfortable rooms. The hotel has exceeded guests' expectations in terms of size, comfort and cleanliness. The majority of guests have praised the hotel for being clean and well-kept with spotless bathrooms and a pleasant scent throughout the premises. While some reviews have mentioned a few areas that could be improved, such as missed housekeeping services, scratchy sheets or a coffee station that wasn't clean, the overall consensus is that the hotel is exceptionally clean. While some guests have reported noticing pet hair left on the floors or bathrooms floors that needed to be cleaned, the hotel staff is usually quick to respond and make the necessary repairs or cleaning. Overall, guests have enjoyed staying in this dog-friendly, modern hotel with its nicely-decorated rooms and perfect location, just a walking distance from various attractions.

Staff

The Westin Portland Harborview boasts an incredible staff that provides excellent customer service to all guests. From the concierge service to room service, the staff is described as extremely friendly and helpful with a particular shoutout to the valet service for its first-rate service. The reception desk was easy to approach, check-in was a breeze and the breakfast staff was lovely. The valet boys were really nice and made guests feel welcomed. Additionally, the staff was described as superb, amazing, superbly professional and accommodating by guests. The security was great and the room was perfect, but the real highlight was the level of customer service from every department. Even those who spoke French were greeted in their native language. However, a few guests mentioned unapproachable and rude employees, inexperienced and unhelpful staff and front desk staff in need of training but they were the minority. Overall, the Westin Portland Harborview appears to have an exceptional staff that truly cares about guest experiences.

Parking

Guests at The Westin Portland Harborview have mixed feelings about the parking situation at the hotel. While some have enjoyed the convenient location and valet service, others have found the fees to be too high, the garage confusing and the key cards not working properly. The hotel offers both self-park and valet, but guests have advised that the bell staff needs to do a better job of explaining the garage entry and exit process. However, some have appreciated the easy access from the garage to the hotel and the fact that there is additional parking next door. While some guests have found the parking to be creepy and unsafe, others have had no issues at all. If you plan on parking at this hotel, just be aware that there may be an additional charge and make sure that you clarify the parking situation at check-in so that you have no trouble getting in and out of the garage.

Nightlife

The Westin Portland Harborview offers a vibrant location perfect for those looking to experience Portland’s nightlife. Though the rooftop bar was closed for construction during some guests’ stay, the Top of the East bar proved excellent with breathtaking views. Some noted the rooftop bar to be expensive, but the location was ideal with a range of dining options nearby. While some guests experienced issues regarding bar closures or over-crowding, many praise the hotel's location as a great starting point for exploring the local nightlife scene. However, some guests reported difficulties with room service.

3 Star

The Westin Portland Harborview is a large hotel that provides comfortable accommodation, although some guests mentioned that it is a little tired and dated in terms of decor. Despite this, the hotel is clean, though some guests didn't feel it deserved a four-star rating in this regard. While the location was good, some guests felt that the prices were high and that the hotel needed upgrades and better maintenance. Some guests experienced issues with their rooms, such as poor lighting and malfunctioning bathroom fans. However, the hotel's proximity to the hospital was convenient for some travelers. Overall, guests' reviews on this three-star hotel were mixed with some recommending the hotel while others advising trying somewhere else.

Dog Friendly

If you're a pet lover looking for a hotel that won't charge you extra fees, you might want to consider The Westin Portland Harborview. Guests who brought their furry friends with them speak highly of the hotel's pet-friendly policy. In fact, some are so pleased that they repeated the phrase in their review multiple times. Unfortunately, a few guests had to deal with barking dogs left alone in their rooms, which led to some annoyance and frustration. Nonetheless, the majority of guests commend the hotel for being dog-friendly and many even have well-behaved pets with them during their stay. So, if you have a sociable furry companion and are looking for a hotel in Portland, The Westin Portland Harborview might be a great option.

No, The Westin Portland Harborview doesn't have any pool.

Yes, a spa is available at The Westin Portland Harborview.

Yes, The Westin Portland Harborview welcomes dogs.

Yes, parking facilities are available at The Westin Portland Harborview.

Yes, The Westin Portland Harborview has a gym.

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