Hilton Garden Inn Portland Airport
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Summary of reviewsThe Hilton Garden Inn Portland Airport receives generally positive reviews, especially praised for its exceptional location and service. The hotel is ideally situated within walking distance of the Portland Maine Airport, offering outstanding convenience for air travelers. Guests benefit from a quick shuttle service and easy access to local attractions such as the Maine Mall and downtown Portland, making it a preferred choice for short stays.
The breakfast experience is well-regarded, with a variety of delicious options and attentive service, although some guests are surprised by additional costs and a buffet setup that could be expanded. Dinner offerings are highlighted as diverse and enjoyable, with standout dishes like the hamburger meal and a commendable dining atmosphere enhanced by friendly staff.
Rooms are consistently noted for their cleanliness and comfort, offering spaciousness and welcoming accommodations, although some guests encounter occasional maintenance issues. The hotel's pool and hot tub provide a pleasant relaxation option for families, with the pool area praised for its cleanliness.
Staff service is a standout feature, garnering high praise for their professionalism and dedication, ensuring guest satisfaction and a stress-free environment. Specific team members are recognized for their personal touch and attentiveness, making the guest experience even more memorable.
Parking at the hotel is convenient, with options for both short-term and long-term stays, though some guests express a desire for clearer communication regarding fees. The beds are generally well-received for their comfort, with most guests experiencing restful nights during their stay.
Overall, the Hilton Garden Inn Portland Airport is appreciated for its strategic location, comfortable accommodations, and exceptional service, making it an ideal hub for travelers prioritizing proximity and convenience in Portland.
Categories
The breakfast experience is well-regarded, with a variety of delicious options and attentive service, although some guests are surprised by additional costs and a buffet setup that could be expanded. Dinner offerings are highlighted as diverse and enjoyable, with standout dishes like the hamburger meal and a commendable dining atmosphere enhanced by friendly staff.
Rooms are consistently noted for their cleanliness and comfort, offering spaciousness and welcoming accommodations, although some guests encounter occasional maintenance issues. The hotel's pool and hot tub provide a pleasant relaxation option for families, with the pool area praised for its cleanliness.
Staff service is a standout feature, garnering high praise for their professionalism and dedication, ensuring guest satisfaction and a stress-free environment. Specific team members are recognized for their personal touch and attentiveness, making the guest experience even more memorable.
Parking at the hotel is convenient, with options for both short-term and long-term stays, though some guests express a desire for clearer communication regarding fees. The beds are generally well-received for their comfort, with most guests experiencing restful nights during their stay.
Overall, the Hilton Garden Inn Portland Airport is appreciated for its strategic location, comfortable accommodations, and exceptional service, making it an ideal hub for travelers prioritizing proximity and convenience in Portland.
Hotel Taking Steps Towards Sustainability
This hotel has achieved three third-party sustainability certifications: ISO 14001:2015 Environmental management system, ISO 50001:2018 Energy management systems, and ISO 9001:2015 Quality management systems. It is also noted as taking steps towards sustainability.
Family Friendly Hotel
This hotel provides comfortable accommodations and is conveniently located near the airport. It offers amenities suitable for families, such as a pool and on-site dining.
Business Hotel
Hilton Garden Inn hotels typically include business centers and meeting rooms.
Hotel with Parking
This hotel provides parking facilities for its guests. The availability of parking, combined with its airport location, makes it suitable for those flying in or out of Portland.
Accessible Hotel
Offers accessible rooms, including King Room - Hearing Access and King Room with Roll-In Shower - Mobility/Hearing Accessible. The hotel is wheelchair accessible and provides a free airport shuttle.
Hotel with Gym
Includes a fitness center for guests to maintain their workout routine while traveling. Its proximity to the airport makes it a convenient choice for travelers.
3-Star Hotel
This hotel is conveniently located close to the airport, making it a great option for late arrivals or early departures. It offers comfortable accommodations and standard amenities for a pleasant stay.
Hotel near Ski Resorts
Hotel for Honeymoon
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
The Hilton Garden Inn Portland Airport boasts an enviable location, particularly for those traveling by air. Conveniently situated just a short walk from the Portland Maine Airport, guests repeatedly highlight the hotel's outstanding proximity, essentially placing it within the airport's vicinity. This prime location is complemented by a quick and efficient shuttle service, making it ideal for those catching early flights or arriving late. Many reviews commend the ease of access, with some noting the hotel's positioning right in the airport parking lot, making transfers remarkably hassle-free.
Beyond its airport convenience, the hotel is close to local attractions such as the Maine Mall and provides quick rides into downtown Portland. The combination of a strategic location with clean, comfortable accommodations and a friendly staff further enhances its appeal. The Hilton Garden Inn Portland Airport is frequently praised for meeting travelers' needs effectively, making it a preferred choice for short stays and an essential hub for air travelers due to its unbeatable location.
Guests at the Hilton Garden Inn Portland Airport have mixed opinions about breakfast, with many highlighting positive aspects of the morning experience. The breakfast itself is often described as good and delicious, with a variety of options, including a hot breakfast with items like omelets and home fries. The attentive and friendly service has been noted by several reviewers, adding to a pleasant dining environment. Guests appreciated the neat and clean breakfast area, and some enjoyed the cozy ambiance of eating in the newly designed lobby. The free cookies were a delightful touch for many. However, guests noted some areas for improvement, such as the breakfast not being included in the room price for everyone, which was unexpected for some. Additionally, the typical buffet setup left a few guests desiring more, particularly in terms of vegetable options. Despite these concerns, the breakfast overall receives favorable remarks, making it a nice amenity, especially in light of the ongoing adjustments in the hospitality industry due to Covid-19.
The Hilton Garden Inn Portland Airport offers a diverse and enjoyable dining experience for its guests, highlighted by several positive remarks about their dinner offerings. Guests appreciated the convenience of the hotel’s restaurant and bar, often describing the food as good, with standout dishes including salmon, rice, and veggies. One dish that received particular praise was the hamburger meal, described as amazing and highly recommended. The dinner atmosphere is enhanced by an attentive and personable staff, notably a lady running the bar who was commended for her excellent service. While some found the dinner to be ordinary or mediocre, the overall experience of dining at the hotel's restaurant and bar is generally seen as a great bonus, complemented by its close proximity to the airport and additional amenities like the pool and hot tub.
The Hilton Garden Inn Portland Airport offers a delightful stay with a focus on comfort and cleanliness, making it an ideal choice for travelers seeking a hassle-free experience. Guests frequently praise the rooms for being very clean and comfortable, ensuring a pleasant respite after a day of travel or exploration. The spaciousness of the rooms, combined with comfortable beds, provides a welcoming atmosphere that appeals to many. Despite occasional issues with worn-out decor and malfunctioning plugs, the hotel maintains a reputation for providing clean and well-maintained accommodations. Visitors appreciate the friendly and efficient service at the reception desk, which adds to the overall positive experience. Positioned conveniently close to the airport, the hotel presents a practical option for those looking to balance proximity and comfort during their Portland visit.
The Hilton Garden Inn Portland Airport garners positive feedback for its beds, often described as comfortable and even exceedingly comfortable. Many guests highlight the comfort of the beds as a standout feature of their stay, contributing to a restful experience. The majority of reviews suggest a high level of satisfaction with bed comfort, noting its importance alongside clean and well-equipped rooms. Some guests appreciate specific requests, such as firm mattresses, which enhance their stay. However, a few reviews mention discomfort, pointing out hard beds and pillows needing improvement. These minor critiques appear to be exceptions rather than the norm, with overall impressions favoring a comfortable night's sleep at this hotel.
The Hilton Garden Inn Portland Airport receives mixed feedback regarding its cleanliness, although the positive remarks are frequently highlighted. Guests often praise it for having clean and comfortable rooms, some noting the spaciousness and modern amenities. The hotel's cleanliness extends to its common areas, including the pool and breakfast area, contributing to an overall welcoming environment. Polite and courteous staff enhance the experience, with the cleaning staff receiving specific commendations for their friendliness and diligence. Its convenient location near the airport and the presence of a nice little restaurant further add to its appeal. However, some reviews mention issues with cleanliness and maintenance, pointing out instances of dirty rooms and worn facilities. These contrasting opinions suggest that while many find the hotel clean and satisfactory, there may be occasional lapses in maintenance and housekeeping standards.
Hilton Garden Inn Portland Airport boasts an impressive team that consistently receives praise for their exceptional service and welcoming demeanor. Guests frequently highlight the superb staff, who are not only friendly but also go above and beyond to ensure comfort and satisfaction. The personnel, from the front desk to housekeeping, are described as professional, courteous, and efficient. Particular staff members, including those handling airport shuttles and early check-ins, demonstrate a high level of dedication, consistently accommodating unique guest needs with warmth and generosity. The hotel's strategic location near the airport is complemented by the ease and reliability of the shuttle service, further emphasizing the staff's commitment to guest convenience. Recognition for individual team members such as Clive, Scott, Penny, Mike Campbell, Shannon, and Emily underscores the personal touch they bring to their roles. The hotel's focus on staff happiness and their personable service has impressed guests, fostering a pleasant and stress-free environment. Overall, the Hilton Garden Inn Portland Airport stands out for its outstanding staff, which undoubtedly enhances the overall guest experience.
The Hilton Garden Inn Portland Airport offers a pool experience that guests find generally pleasant and enjoyable. The pool maintains a comfortable temperature, making it suitable for a relaxing swim. Families, in particular, appreciate the pool and hot tub, which are popular among children. The cleanliness of the pool area is noted positively by visitors, contributing to a welcoming environment for guests looking to unwind. Although there have been occasional issues with the hot tub jets not functioning, the overall pool experience is well-received. The convenient location next to the airport complements the satisfactory room and facilities, providing a balanced and accommodating stay.
The Hilton Garden Inn Portland Airport offers convenient onsite parking, allowing guests to park directly across from the airport. The hotel provides options for both short-term and long-term parking, making it a practical choice for travelers looking to leave their cars during their trips. While parking incurs a fee, some guests appreciate that it may still be a more economical alternative compared to airport parking rates. However, there is some inconsistency in the communication regarding parking fees, as some guests were initially led to believe that parking might be complimentary. This has led to some dissatisfaction, particularly when the charges were unexpected. Overall, the hotel delivers a straightforward parking solution with easy access to the airport, though clarity on costs could enhance guest satisfaction.
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Location
Beyond its airport convenience, the hotel is close to local attractions such as the Maine Mall and provides quick rides into downtown Portland. The combination of a strategic location with clean, comfortable accommodations and a friendly staff further enhances its appeal. The Hilton Garden Inn Portland Airport is frequently praised for meeting travelers' needs effectively, making it a preferred choice for short stays and an essential hub for air travelers due to its unbeatable location.
Breakfast
Dinner
Rooms
Beds
Cleanliness
Staff
Pool
Parking
Yes, Hilton Garden Inn Portland Airport has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Hilton Garden Inn Portland Airport.
Yes, Hilton Garden Inn Portland Airport welcomes dogs.
Yes, parking facilities are available at Hilton Garden Inn Portland Airport.
Yes, Hilton Garden Inn Portland Airport has a gym.
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