Hotel Serra da Estrela
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Summary of reviewsHotel Serra da Estrela in Petrópolis offers guests a solid stay, primarily highlighted by its prime location. Situated in the city center, the hotel provides convenient access to key attractions, historic sites, museums and shopping centers. Its proximity to bars, restaurants and essential amenities further enhances its appeal, making it an excellent base for exploring Petrópolis on foot.
The hotel's staff receives widespread acclaim for their friendliness, attentiveness and professionalism. Guests often highlight the reception, breakfast service and housekeeping staff for their efficiency and warm demeanor, contributing significantly to an enjoyable stay.
Rooms at Hotel Serra da Estrela are noted for their cleanliness and comfort, particularly the beds which many guests found cozy and welcoming, especially the king-sized options. However, some reviews indicate a need for improvement, mentioning outdated decor, poor ventilation and inadequate maintenance. While some rooms offer spacious accommodation and good furnishings, others fall short with issues such as mold, leaks and noise.
Breakfast reviews are mixed with many guests appreciating the freshness and service, especially on weekends, while others describe it as lacking variety and flavor on certain days. Despite this, the breakfast generally meets the needs of those preferring simplicity.
Cleanliness is a significant concern as reports of mold, unpleasant odors and poor hygiene in the bathrooms are common. Although some guests find the rooms very clean, the occurrence of dustiness, cigarette smells and stained linens detract from the appeal.
Wi-Fi service at the hotel is another area with mixed feedback. While some guests enjoyed reliable internet access, others reported weak or inconsistent connectivity, especially in rooms and on higher floors.
Overall, Hotel Serra da Estrela offers good value for money, excelling in location and staff hospitality. Though it falls short in aspects like breakfast variety, room maintenance and Wi-Fi reliability, it still represents a practical choice for budget-conscious travelers seeking a convenient and comfortable stay in the heart of Petrópolis.
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The hotel's staff receives widespread acclaim for their friendliness, attentiveness and professionalism. Guests often highlight the reception, breakfast service and housekeeping staff for their efficiency and warm demeanor, contributing significantly to an enjoyable stay.
Rooms at Hotel Serra da Estrela are noted for their cleanliness and comfort, particularly the beds which many guests found cozy and welcoming, especially the king-sized options. However, some reviews indicate a need for improvement, mentioning outdated decor, poor ventilation and inadequate maintenance. While some rooms offer spacious accommodation and good furnishings, others fall short with issues such as mold, leaks and noise.
Breakfast reviews are mixed with many guests appreciating the freshness and service, especially on weekends, while others describe it as lacking variety and flavor on certain days. Despite this, the breakfast generally meets the needs of those preferring simplicity.
Cleanliness is a significant concern as reports of mold, unpleasant odors and poor hygiene in the bathrooms are common. Although some guests find the rooms very clean, the occurrence of dustiness, cigarette smells and stained linens detract from the appeal.
Wi-Fi service at the hotel is another area with mixed feedback. While some guests enjoyed reliable internet access, others reported weak or inconsistent connectivity, especially in rooms and on higher floors.
Overall, Hotel Serra da Estrela offers good value for money, excelling in location and staff hospitality. Though it falls short in aspects like breakfast variety, room maintenance and Wi-Fi reliability, it still represents a practical choice for budget-conscious travelers seeking a convenient and comfortable stay in the heart of Petrópolis.
Family Friendly Hotel
Hotel near Nightlife Spots
Cheap Hotel
3-Star Hotel
Guest Reviews
Hotel Serra da Estrela boasts a fantastic location in the heart of Petrópolis, offering guests convenient access to the city's key attractions. The hotel is perfectly nestled in the city center, allowing visitors to explore historic sites, museums and shopping centers effortlessly on foot. With its proximity to various bars, restaurants and essential amenities like pharmacies and grocery stores, the hotel's location is an undeniable highlight frequently praised by guests.
While some aspects of the hotel fall short, such as breakfast variety and parking issues, the majority commend its cleanliness and the friendly, attentive staff. The hotel delivers good value for money, especially given its prime central position, making it a practical choice for travelers intent on experiencing the core of Petrópolis without depending on transport. For those looking to immerse themselves in the local atmosphere and enjoy a hassle-free stroll to the city's main spots, Hotel Serra da Estrela's location is highly advantageous.
Nestled in a prime location, Hotel Serra da Estrela offers a breakfast experience that garners mixed reviews. A good number of guests appreciated the included breakfast, rating it from good to wonderful. They praised the freshness and variety of the offerings, especially on weekends and noted the quality of service, highlighting attentive and polite staff.
However, there are substantial criticisms. Many guests found the breakfast too simple, noting its lack of variety and options. Some described it as basic, weak or even stale. There were complaints about specific issues like spoiled fruit and limited beverage choices. Several reviews pointed out that the quality and variety could swing dramatically between different days with better offerings on weekends compared to weekdays.
The general consensus indicates that while some guests found the breakfast satisfactory and befitting the price, others felt it lacked the richness and variety expected from a hotel breakfast. Still, for those who appreciate simplicity and a good location, Hotel Serra da Estrela's breakfast might just meet the mark.
Hotel Serra da Estrela offers a mixed experience when it comes to room quality. On the positive side, many guests appreciated the cleanliness of the rooms, as well as the comfort of the beds and bedding, calling them cozy and welcoming. The spaciousness of some rooms, especially the quadruple rooms, received praise for their roominess and ease of accommodation. Additionally, the hotel rooms are described as well-furnished with some featuring king-size beds, televisions and private bathrooms.
However, the reviews also highlight several areas for improvement. The necessity for renovations is frequently noted with many rooms described as outdated and in need of better maintenance. Common complaints include poor ventilation, small or non-functional windows, moldy conditions, leaks and overall disrepair of bathrooms. Some guests reported issues with basic amenities, such as hot water, sufficient outlets and functional fans. Noise from the street and within the hotel also detracted from some visitors’ experiences.
While the room experience at Hotel Serra da Estrela can be comfortable and clean, there are noticeable inconsistencies that need addressing to ensure a better and more reliable stay for all guests.
Hotel Serra da Estrela offers a mixed experience when it comes to the quality of their beds. On the positive side, many guests have found the beds to be very comfortable with some specifically noting the king-sized bed as particularly enjoyable. Comfortable and spacious beds seem to be a highlight for several visitors, ensuring a restful sleep. There are frequent mentions of the overall comfort of the bed, pillows and comforter.
However, the reviews are not universally glowing. Several guests have reported issues with worn-out mattresses, sagging beds and poorly maintained bedding. Some beds have been described as old or even falling apart and there have been instances where bedding appeared stained or torn. The pillows often came under criticism for being too low and uncomfortable with a few reviewers noting they were akin to rags.
In summary, while Hotel Serra da Estrela has received praise for the comfort of many of its beds, there is a significant portion of reviews that highlight a need for updating and better maintenance of their bedding and mattresses to ensure a consistently good sleep experience for all guests.
Guest reviews of 'Hotel Serra da Estrela' reflect a significant concern regarding the hotel's cleanliness and maintenance. While there are isolated mentions of clean environments and very clean rooms, a predominant number of reviews highlight various cleanliness issues. Numerous guests encountered dirty rooms, moldy conditions, unpleasant odors and old, stained bed linens and towels. The bathrooms appeared to be particularly problematic with several reviews noting dirty grout, mold and poor hygiene.
Common complaints include cigarette smells, sticky floors and dustiness. Some guests even found construction disturbances and insects in their rooms. The hotel’s overall appearance was noted to be 'old-fashioned,' which would not be a problem if more care were taken in its upkeep. Although there were positive remarks about the friendly kitchen staff and the comfort of the physical structure, these were overshadowed by the widespread reports of poor cleanliness and lack of proper maintenance. In summary, while the hotel offers some positive attributes, the cleanliness issues are a significant drawback that needs addressing.
Hotel Serra da Estrela stands out for its exceptional staff, who receive frequent praise for their friendliness, helpfulness and dedication. Guests consistently highlight the team’s politeness, attentiveness and professionalism across all areas of service—from the reception to breakfast service. The team’s ability to handle guests' needs efficiently and their warm demeanor greatly enhance the overall experience. Norma, the breakfast server, is particularly noted for her kindness and exceptional service, often being described as a highlight of the stay.
Despite some minor issues such as occasional delays at reception and the need for renovation due to the hotel's age, the staff's positive impact is undeniable. Their genuine care and efficiency in addressing problems play a crucial role in making guests feel welcome. The quality of service provided by the receptionists, housekeepers and kitchen staff consistently contributes to an enjoyable and memorable stay, making Hotel Serra da Estrela highly recommended for its outstanding hospitality.
Guests of Hotel Serra da Estrela have mixed experiences with the Wi-Fi service. Although some guests have noted that Wi-Fi is indeed available and the internet works well, many others have reported issues. Specifically, the Wi-Fi signal is often weak or non-existent in certain areas, such as rooms and the 4th floor. Some visitors experienced connectivity just for the first few hours of their stay or found the internet speed fluctuating significantly. There are mentions of Wi-Fi working only in the restaurant area. Additionally, the hotel's older building structure with thick walls, seems to exacerbate connectivity problems, also impacting 4G services. While the hotel boasts an excellent location and other amenities, the Wi-Fi service notably requires improvement according to several reviews.
Hotel Serra da Estrela offers a satisfactory stay with a good cost-benefit ratio, making it a practical option for budget-conscious travelers. The hotel's simplicity is its hallmark, providing clean accommodations and basic amenities such as a decent breakfast and reliable Wi-Fi. Though the building's structure is somewhat dated and the quality might not align perfectly with the online photos, the location near Teresa Street adds significant convenience for guests.
The reception staff, particularly the manager Bruno, are noted for their politeness and helpfulness, ensuring that guest problems are resolved efficiently. While the hotel might feel more like a good 2-star establishment rather than its advertised 3-star status, it remains a reasonable choice for an overnight stay. Overall, the stay at Hotel Serra da Estrela tends to exceed expectations in terms of value for money, delivering a fair and comfortable experience without luxury frills.
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Location
While some aspects of the hotel fall short, such as breakfast variety and parking issues, the majority commend its cleanliness and the friendly, attentive staff. The hotel delivers good value for money, especially given its prime central position, making it a practical choice for travelers intent on experiencing the core of Petrópolis without depending on transport. For those looking to immerse themselves in the local atmosphere and enjoy a hassle-free stroll to the city's main spots, Hotel Serra da Estrela's location is highly advantageous.
Breakfast
However, there are substantial criticisms. Many guests found the breakfast too simple, noting its lack of variety and options. Some described it as basic, weak or even stale. There were complaints about specific issues like spoiled fruit and limited beverage choices. Several reviews pointed out that the quality and variety could swing dramatically between different days with better offerings on weekends compared to weekdays.
The general consensus indicates that while some guests found the breakfast satisfactory and befitting the price, others felt it lacked the richness and variety expected from a hotel breakfast. Still, for those who appreciate simplicity and a good location, Hotel Serra da Estrela's breakfast might just meet the mark.
Rooms
However, the reviews also highlight several areas for improvement. The necessity for renovations is frequently noted with many rooms described as outdated and in need of better maintenance. Common complaints include poor ventilation, small or non-functional windows, moldy conditions, leaks and overall disrepair of bathrooms. Some guests reported issues with basic amenities, such as hot water, sufficient outlets and functional fans. Noise from the street and within the hotel also detracted from some visitors’ experiences.
While the room experience at Hotel Serra da Estrela can be comfortable and clean, there are noticeable inconsistencies that need addressing to ensure a better and more reliable stay for all guests.
Beds
However, the reviews are not universally glowing. Several guests have reported issues with worn-out mattresses, sagging beds and poorly maintained bedding. Some beds have been described as old or even falling apart and there have been instances where bedding appeared stained or torn. The pillows often came under criticism for being too low and uncomfortable with a few reviewers noting they were akin to rags.
In summary, while Hotel Serra da Estrela has received praise for the comfort of many of its beds, there is a significant portion of reviews that highlight a need for updating and better maintenance of their bedding and mattresses to ensure a consistently good sleep experience for all guests.
Cleanliness
Common complaints include cigarette smells, sticky floors and dustiness. Some guests even found construction disturbances and insects in their rooms. The hotel’s overall appearance was noted to be 'old-fashioned,' which would not be a problem if more care were taken in its upkeep. Although there were positive remarks about the friendly kitchen staff and the comfort of the physical structure, these were overshadowed by the widespread reports of poor cleanliness and lack of proper maintenance. In summary, while the hotel offers some positive attributes, the cleanliness issues are a significant drawback that needs addressing.
Staff
Despite some minor issues such as occasional delays at reception and the need for renovation due to the hotel's age, the staff's positive impact is undeniable. Their genuine care and efficiency in addressing problems play a crucial role in making guests feel welcome. The quality of service provided by the receptionists, housekeepers and kitchen staff consistently contributes to an enjoyable and memorable stay, making Hotel Serra da Estrela highly recommended for its outstanding hospitality.
Wi-Fi
3 Star
The reception staff, particularly the manager Bruno, are noted for their politeness and helpfulness, ensuring that guest problems are resolved efficiently. While the hotel might feel more like a good 2-star establishment rather than its advertised 3-star status, it remains a reasonable choice for an overnight stay. Overall, the stay at Hotel Serra da Estrela tends to exceed expectations in terms of value for money, delivering a fair and comfortable experience without luxury frills.
No, Hotel Serra da Estrela doesn't have any pool.
No, a spa isn't available at Hotel Serra da Estrela.
No, Hotel Serra da Estrela doesn't allow dogs.
No, parking facilities aren't available at Hotel Serra da Estrela.
No, Hotel Serra da Estrela doesn't have a gym.
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