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Summary of reviewsBoutique Hotel Colinas Petrópolis by Ateliê stands out as a serene retreat located between Petrópolis' historic center and Itaipava, offering lush greenery and scenic mountain views. The tranquil atmosphere, complemented by beautiful landscapes, is perfect for nature lovers and those seeking a peaceful escape. The hotel's slightly remote location, while providing seclusion, is conveniently just a short drive from major tourist spots and local amenities, though the steep access hill may pose a challenge for some vehicles.
Breakfast at the hotel is widely appreciated for its delicious and varied offerings, often described as rich and exceptional. While there are some areas for improvement, such as replenishing items more consistently and offering fresher fruit options, the overall breakfast experience is satisfying and complemented by the charming atmosphere and friendly service. Dinner options, however, are limited as the restaurant closes at night, though lunch and room service receive high praise for quality and promptness, despite some concerns about portion sizes and pricing.
Rooms are spacious and comfortable, featuring large beds, well-maintained cleanliness and beautiful balcony views. Guests enjoy the cozy, well-furnished interiors and amenities such as hot tubs. However, some maintenance issues like musty smells and minor leaks do arise. The general cleanliness of the hotel receives commendation with many guests noting the rooms and common areas as well-maintained and tidy, though occasional issues with mold and dirty facilities are reported.
The staff at Boutique Hotel Colinas Petrópolis are a notable highlight, frequently praised for their attentiveness, friendliness and willingness to go above and beyond to ensure guest comfort. This professionalism and warmth significantly enhance the overall guest experience, overshadowing the occasional less-effective staff interactions.
The hotel's Wi-Fi receives mixed feedback; while reliable in some areas, it often falls short in the rooms. Enhancing connectivity could improve the guest experience further. The pool area is widely admired for its cleanliness, scenic views and relaxing ambiance, featuring a heated pool and jacuzzi that guests appreciate, despite minor issues with maintenance.
Parking at the hotel, while available, presents challenges due to a steep access hill and limited space, making valet service a beneficial option for many visitors. The hotel is very family-friendly, offering a cozy and safe environment for children and pets with ample recreational activities to keep families entertained. Comfortable beds across most rooms enhance relaxation, although some guests experience issues with bed configurations and firmness.
In summary, Boutique Hotel Colinas Petrópolis by Ateliê is a charming destination ideal for relaxation and nature enjoyment. Positive guest experiences are driven by the beautiful setting, spacious rooms, excellent staff and enjoyable amenities, making it a recommended spot for both individual retreats and family vacations, despite a few areas needing improvement. Show more
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Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Small Hotel
3-Star Hotel
Hotel with Outdoor Pool
Room Types
Guest Reviews
Location
Located between the historic center of Petrópolis and Itaipava, Boutique Hotel Colinas Petrópolis by Ateliê offers a peaceful retreat amidst lush greenery. Ideal for those with a car, the hotel provides a tranquil escape from the city hustle, perfect for nature lovers. The stunning views of the mountains and the beautifully maintained surroundings create an idyllic and cozy atmosphere.
Guests can enjoy the peaceful, family-friendly environment, spacious rooms and amazing landscapes from balconies and common areas. Despite its slightly remote location, it is just a short drive away from the main tourist spots and local amenities, making it accessible yet secluded. However, the steep hill leading to the hotel can be challenging, especially for smaller vehicles or those relying on Uber.
Overall, this serene destination is highly appreciated for its beautiful, green setting and offers a perfect spot for relaxation and enjoying nature.
Breakfast
Breakfast reviews for Boutique Hotel Colinas Petrópolis by Ateliê present a mixed but mostly positive impression. Guests frequently describe the breakfast as delicious, tasty and very good, highlighting the wide variety and the plentiful options available. Many reviews emphasize that the breakfast is well-served and abundant with statements praising its richness and the high quality of food items. Exceptional, wonderful and excellent are terms often used to describe the overall breakfast experience.
However, some reviews point out areas needing improvement. A few guests found the breakfast basic, lacking variety, especially regarding fruits, cheeses and cold cuts. Complaints include slow replenishment of items, dry scrambled eggs and some items like bread and fruits not always being fresh. Others noted that the beverage machine often led to queues and that certain basic offerings were missing or needed notification when they ran out.
Despite these critiques, the overall sentiment is that the breakfast at Boutique Hotel Colinas Petrópolis is quite good with ample choices and delicious options making it a pleasant start to the day, even if there's room for enhancement in variety and consistency. The charming atmosphere and friendly service seem to complement the breakfast experience well, making it a generally enjoyable part of guests' stays.
Dinner
Guests at Boutique Hotel Colinas Petrópolis by Ateliê have shared mixed reviews regarding their dining experiences. The hotel does not offer dinner as the restaurant closes at night, leaving a gap in the dining options which some have found inconvenient. The restaurant operates primarily from 12 pm to 2 pm, which means breakfast and lunch are the main meals served. Despite this, when guests did have meals, especially lunch, they often reported that the food was very good with particular praise for the salmon, tilapia and pizza.
Room service has been highlighted positively with several guests noting the quick and high-quality delivery of hot meals. Special dinners, such as on New Year's Eve, have been well-received with comments on the delicious roast chicken and macaroni salad. The in-room dining experience was also commended for its quality and efficiency. Some guests enjoyed the local and delicate dining experiences offered, describing the food as satisfying.
However, there are areas of concern. Portions were sometimes considered small and expensive and there were occasional issues with missing items and lukewarm food. Additionally, the restaurant, although having good options, was reported to have limited availability and high prices, adding to the mixed feedback.
In summary, while lunch and in-room dining received praise for quality and flavor, the lack of dinner options and some service issues detracted from the overall dining experience at the hotel.
Rooms
The rooms at Boutique Hotel Colinas Petrópolis by Ateliê receive generally positive feedback for their spaciousness and comfort. Many guests appreciate the large and comfortable beds, well-maintained cleanliness and beautiful balcony views. The rooms are described as cozy, well-furnished and ambient, often meeting or exceeding expectations based on advertisements.
However, some guests report issues that detract from their stay. Common complaints include a persistent musty smell, mold and minor maintenance needs, such as leaks and weak bathroom cleaning. Some rooms also suffer from poor acoustics, noisy environments and inadequate privacy due to balcony doors not closing properly and thin walls.
Despite these drawbacks, the rooms are often praised for their size and amenities, such as hot tubs and beautifully decorated interiors. The bedding and bath linens are frequently mentioned as clean and fragrant, adding to the overall comfort. Additionally, the hotel offers good room service and has areas that are well-lit and equipped.
The hotel’s common areas, including a well-maintained pool and garden views, add to the appeal. While there are mixed reviews concerning room maintenance and noise, the overall room experience is considered pleasant, spacious and cozy.
Beds
At Boutique Hotel Colinas Petrópolis by Ateliê, the reviews largely highlight the comfort and impressive size of the beds. Guests frequently mention the presence of huge, spacious beds that provide ample room for relaxation. Descriptors like "super comfortable" and "very comfortable" repeatedly surface, painting a picture of a hotel that prioritizes guest comfort with beds that encourage a restful sleep.
However, not all feedback is stellar. Some guests report issues with beds being two singles pushed together, leading to an uncomfortable gap in the middle. Complaints about the firmness of the mattresses and pillows are also common with mentions of hard or uneven mattresses that could use updating. There are occasional notes on the beds being noisy or not supportive enough.
Despite a few criticisms, the hotel maintains a strong emphasis on bed quality and cleanliness with fragrant and clean linens often cited as a positive aspect. Overall, while there may be some inconsistencies, the beds at Boutique Hotel Colinas Petrópolis by Ateliê generally leave a good impression with their size and comfort.
Cleanliness
Boutique Hotel Colinas Petrópolis by Ateliê is generally recognized for its commendable cleanliness. Many guests highlight the hotel as very clean, well-maintained and organized. The common areas are described as well-kept and the rooms themselves are frequently noted for being clean and tidy with clean and comfortable bedding. The bathrooms also receive positive mentions for being clean and smelling good.
Guests appreciate the overall hygiene with some describing the establishment as the cleanest hotel they have ever visited. The facilities are clean and organized, contributing to an overall pleasant and cozy environment. Specific areas such as the pool area and game room are also maintained to a high standard, enhancing the guest experience.
However, reviews point out recurring issues with musty smells in some rooms and mold on curtains, which detracts from the otherwise positive feedback. Some guests experienced problems such as dirty floors, greasy bathtubs and issues with room facilities like clogged sinks and leaking showers. There were also occasional mentions of dirty air conditioning units, dusty chandeliers and neglected garden areas.
Despite these drawbacks, the hotel's cleaning staff received praise for their efforts and the general environment is considered very well-kept. This establishment's emphasis on cleanliness and maintenance makes for a largely comfortable and satisfactory stay, albeit with some areas needing improvement.
Staff
Guests at Boutique Hotel Colinas Petrópolis by Ateliê have consistently highlighted the exceptional quality of the staff. Words such as attentive, welcoming and friendly frequently appear, painting a picture of a team that goes above and beyond to ensure visitors' comfort. The reception staff, including individuals like Heloísa, Luciana and Bernardo, have been particularly praised for their professionalism and warmth, contributing significantly to positive guest experiences.
The staff's politeness and helpfulness extend to various areas of the hotel with mentions of employees in maintenance, housekeeping and the kitchen all receiving commendations. Issues are often resolved swiftly and the staff's demeanor is typically described as cheerful and accommodating.
While most reviews are overwhelmingly positive, there are occasional remarks about the inefficiency or less-than-stellar attitudes of some staff members, particularly during night shifts. Noise between rooms and a lack of certain disclosures were noted by a few guests, but these issues were often overshadowed by the staff's dedication and the overall pleasant environment they create.
In sum, the staff at Boutique Hotel Colinas Petrópolis plays a pivotal role in shaping the pleasant and welcoming atmosphere of the hotel, making it a standout feature according to guest reviews.
Wi-Fi
When considering the Wi-Fi at Boutique Hotel Colinas Petrópolis by Ateliê, it appears to have notable inconsistencies. Some guests reported that the Wi-Fi works well throughout the hotel and highlighted a very good signal in several areas. However, a considerable number of reviews mention that the Wi-Fi often fails to reach the rooms and even when it does, the signal tends to be weak or unstable. Multiple guests noted that the internet connection fluctuated frequently and described the signal as needing significant improvement. Issues with malfunctioning routers were also mentioned, suggesting that technical upgrades might be necessary to enhance the guest experience. Overall, while there are positive mentions of Wi-Fi in certain parts of the hotel, the connectivity in the rooms requires attention and enhancement.
Pool
The pool area at Boutique Hotel Colinas Petrópolis by Ateliê is frequently praised by guests for its beauty and functionality. Many describe it as an excellent place to relax with a well-maintained and clean swimming pool complemented by a pleasant heated pool and jacuzzi. The outdoor pool is highlighted for its stunning view and serene atmosphere in a wooded, beautiful setting.
Families with children appreciate the small pool, while others find the pool area cozy and enjoyable for leisure activities including a game area. The addition of a hot tub in the pool area provides an extra layer of relaxation, although some guests noted it doesn't always heat up adequately.
Despite some reviews mentioning the pool needs better cleaning, most guests are satisfied with the pool's condition and maintenance. The combination of indoor and outdoor pool options, along with the fantastic views, contributes significantly to the enjoyment of their stay. Overall, the pool and surrounding leisure spaces at the hotel are well-regarded, making it a popular choice for visitors seeking relaxation and scenic beauty.
Parking
Boutique Hotel Colinas Petrópolis by Ateliê has received mixed reviews regarding its parking situation. The steep hill leading to the hotel is frequently mentioned with some guests finding it challenging to navigate, especially in smaller or less powerful cars. While the climb might be difficult for larger vehicles or during inclement weather, it seems manageable for experienced drivers.
The hotel offers both valet parking for an additional fee and a large parking lot close to the hotel, though parking spaces are limited and might be narrow for larger cars. It's advisable to approach the hotel by car, as the uphill climb and narrow access roads can make it difficult to reach otherwise. Despite these challenges, there is convenient parking available for those who manage to access it.
Overall, while the parking facilities are present and sufficient for some, the steep access and limited space can pose difficulties for others, making it essential to consider these factors when planning a stay.
Family
Boutique Hotel Colinas Petrópolis by Ateliê is a delightful destination for families seeking a memorable getaway. Guests consistently appreciate the very family-friendly environment, noting that it's ideal for families, including those with children and even pets. The hotel's welcoming and cozy atmosphere makes it perfect for family vacations with many visitors expressing their intention to return with their loved ones.
Parents have highlighted the hotel's good infrastructure for family activities, including recreational areas and a pool that provide ample entertainment for children. There's a strong emphasis on a safe and enjoyable environment, although a couple of guests mentioned it might not be ideal for all kinds of families.
Group visits, whether with extended family or friends, are also well-facilitated with dedicated staff ensuring a pleasant stay for everyone. The recreational facilities are easily accessible, making the trip enjoyable for persons with different needs.
Overall, this charming hotel emerges as a wonderful guesthouse for families, where both children and adults can relax and enjoy their time. The positive reviews about the kid-friendly amenities and overall family-centric approach make Boutique Hotel Colinas Petrópolis by Ateliê a recommended spot for a family retreat.
3 Star
Boutique Hotel Colinas Petrópolis by Ateliê enchants visitors with its great location, offering beautiful views and a cozy ambiance. The hotel boasts clean and comfortable rooms with guests appreciating the exceptionally huge beds for a restful night's sleep. Though the breakfast offerings include a beverage machine and some variety of fruits, there can be occasional queues and some guests found the selection to be rather basic.
Living up to its three-star rating, the hotel provides amenities that meet the expectations of this category, including a triple room option and a master suite with a whirlpool bathtub, although some guests faced plumbing issues in the latter. Access to the hotel involves a very steep hill, which may be challenging for some visitors. Despite these minor inconveniences, Boutique Hotel Colinas Petrópolis offers a satisfactory experience that aligns well with a three-star standard, as everything is exactly as described. However, the service has room for improvement, leaving some guests hesitant to return.
Business
Boutique Hotel Colinas Petrópolis by Ateliê offers an appealing choice for business travelers with its super comfortable beds and great location. The hotel's meeting options are well-suited for professional needs and the business services provided are commendable. However, some aspects could use improvement, such as the poor check-in/check-out process and the need for maintenance in the business suite. Overall, it seems like a good spot for a work trip, blending comfort and practicality.
Outdoor Pool
Set in a stunning verdant landscape, the outdoor pool area of Boutique Hotel Colinas Petrópolis by Ateliê receives high praise for its beauty and tranquility. Guests consistently highlight the clean and comfortable environment, noting the charming natural pool with a picturesque deck view. The well-maintained pool, complemented by a hot tub and sauna, offers a serene escape. The green space surrounding the pool enhances the area's appeal, providing a peaceful, quiet outdoor experience. The thoughtful design and tasteful decor of the common areas further elevate the overall ambiance, making it a truly inviting retreat.
Honeymoon
The Boutique Hotel Colinas Petrópolis by Ateliê offers a delightful environment with a focus on romantic amenities, making it ideal for couples. Guests have praised the hotel's attention to detail, particularly noting its appeal for special occasions like Valentine's Day and wedding anniversaries. The hotel's suites, especially those with hot tubs, come highly recommended for a romantic getaway. The ambiance is complemented by beautiful decor and a romantic atmosphere, catering well to honeymooners and those seeking a romantic retreat. Guests appreciated the thoughtful romantic decorations provided by the hotel at no additional cost.
However, there were some minor critiques. Breakfast, while pleasant, could benefit from more variety. Additionally, the noise from the special rooms can be a slight disturbance. Despite these minor issues, the overall experience at the Boutique Hotel Colinas Petrópolis by Ateliê remains superb for couples looking for a romantic escape.
Yes, Boutique Hotel Colinas Petrópolis by Ateliê has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Boutique Hotel Colinas Petrópolis by Ateliê.
Yes, Boutique Hotel Colinas Petrópolis by Ateliê welcomes dogs.
No, parking facilities aren't available at Boutique Hotel Colinas Petrópolis by Ateliê.
No, Boutique Hotel Colinas Petrópolis by Ateliê doesn't have a gym.