The Queensgate Hotel
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Summary of reviewsThe Queensgate Hotel in Peterborough receives largely positive reviews for its convenient and central location, making it an ideal base for exploring local attractions. Guests highlight its proximity to the city center, cathedral, shopping areas and a variety of restaurants and pubs. The ease of access to transportation links, ample parking and value for money further enhance its appeal.
Breakfast at the hotel is generally well-received with praises for the buffet-style setup offering a wide selection and good quality food. Friendly staff and a spacious dining area add to the enjoyable breakfast experience. While some guests noted areas for improvement, such as cold food and limited options, most reviews commend the breakfast as delicious and well-cooked.
Dinner receives mixed feedback with many guests praising the food quality and value for money. However, some found the menu limited and noted occasional unavailability of the restaurant. Despite these issues, the availability of nearby dining alternatives mitigates the impact on the overall experience.
The rooms are noted for their spaciousness and comfort with clean bathrooms and well-maintained amenities. Nonetheless, improvements are needed in maintenance and updates to the decor, as well as addressing occasional noise and ventilation concerns. Cleanliness throughout the hotel is generally acknowledged, though certain areas, particularly bathrooms, require more consistent attention.
The staff at The Queensgate Hotel stand out for their friendliness and helpfulness, significantly enhancing the guest experience. Positive reviews frequently mention the courteousness of the front desk and restaurant staff, contributing to a welcoming atmosphere.
Free Wi-Fi is available with most guests finding it reliable and satisfactory, although some reported occasional connectivity issues. Parking is a highlight for many visitors, offering ample, secure and well-lit spaces, contributing to the hotel’s practical convenience.
Family-friendly features, such as spacious family rooms and attention to family needs, add to the hotel’s appeal. While the beds are generally comfortable, some reviews indicate the need for mattress and pillow upgrades.
Overall, The Queensgate Hotel presents a good value for money, especially suited for business travelers and those seeking budget-friendly accommodations. Despite needing updates in certain areas, the hotel’s advantageous location, friendly staff and basic comforts make it a practical and pleasant choice for visitors to Peterborough.
Categories
Breakfast at the hotel is generally well-received with praises for the buffet-style setup offering a wide selection and good quality food. Friendly staff and a spacious dining area add to the enjoyable breakfast experience. While some guests noted areas for improvement, such as cold food and limited options, most reviews commend the breakfast as delicious and well-cooked.
Dinner receives mixed feedback with many guests praising the food quality and value for money. However, some found the menu limited and noted occasional unavailability of the restaurant. Despite these issues, the availability of nearby dining alternatives mitigates the impact on the overall experience.
The rooms are noted for their spaciousness and comfort with clean bathrooms and well-maintained amenities. Nonetheless, improvements are needed in maintenance and updates to the decor, as well as addressing occasional noise and ventilation concerns. Cleanliness throughout the hotel is generally acknowledged, though certain areas, particularly bathrooms, require more consistent attention.
The staff at The Queensgate Hotel stand out for their friendliness and helpfulness, significantly enhancing the guest experience. Positive reviews frequently mention the courteousness of the front desk and restaurant staff, contributing to a welcoming atmosphere.
Free Wi-Fi is available with most guests finding it reliable and satisfactory, although some reported occasional connectivity issues. Parking is a highlight for many visitors, offering ample, secure and well-lit spaces, contributing to the hotel’s practical convenience.
Family-friendly features, such as spacious family rooms and attention to family needs, add to the hotel’s appeal. While the beds are generally comfortable, some reviews indicate the need for mattress and pillow upgrades.
Overall, The Queensgate Hotel presents a good value for money, especially suited for business travelers and those seeking budget-friendly accommodations. Despite needing updates in certain areas, the hotel’s advantageous location, friendly staff and basic comforts make it a practical and pleasant choice for visitors to Peterborough.
Family Friendly Hotel
This hotel offers a central location in Peterborough. Its proximity to local amenities and attractions makes it suitable for families looking to explore the city.
Hotel with Parking
The Queensgate Hotel offers free parking and is located within a 10-minute walk from the city center. This provides both convenience and cost savings for guests with vehicles.
3-Star Hotel
This hotel is near the city center and offers free parking and WiFi. It has function rooms to suit many needs and a Mediterranean themed restaurant.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Business Hotel
Cheap Hotel
Accessible Hotel
Guest Reviews
Centrally located in Peterborough, The Queensgate Hotel has garnered positive attention for its excellent proximity to various key areas in the city. Numerous reviews highlight its short and convenient walking distance to the city center, making it an ideal base for exploring local attractions such as the majestic cathedral, main shopping areas and a variety of restaurants and pubs. Travelers also appreciate the hotel’s easy access to transportation links, including the railway station and multiple bus stops.
The hotel's location is particularly praised by guests needing to visit specific venues like the football stadium, conference venues or attending events such as the beer and cider festival. Its position on a main road facilitates straightforward access but remains pleasantly quiet, just far enough from the hustle and bustle.
Additionally, ample parking availability and value for money are consistent positive points among reviewers. This combination of advantageous location, sufficient parking and good pricing makes The Queensgate Hotel a practical choice for both short stays and longer visits.
The breakfast experience at The Queensgate Hotel has received mixed feedback from guests, although positive remarks dominate. Many guests appreciated the breakfast, describing it as nice, good and even fantastic. The buffet-style setup was favored for its plentiful options and good quality. Several reviews mentioned that the self-serve format allows for a generous selection, including full English breakfast and a variety of cereals and bread, making it good value for money.
Friendly staff and a spacious dining area enhanced the breakfast experience with some guests noting the helpfulness of the employees in accommodating special requests. The breakfast was often referred to as delicious, superb and well-cooked with specific praises for the filter coffee and freshly prepared eggs and mushrooms.
However, there were notable criticisms as well. Some guests found the breakfast to be poor or disappointing, citing issues such as cold food, limited selection and lack of fresh fruit or continental options. Instances of breakfast items being unavailable or overcooked were mentioned and a few guests were dissatisfied with the overall management of the breakfast service.
Overall, while a number of guests felt that the breakfast could be improved in certain areas, a majority enjoyed their morning meals at The Queensgate Hotel, highlighting the ample choices, good quality and friendly service.
The dinner experience at The Queensgate Hotel receives mixed feedback. On the positive side, many guests praised the food, describing it as great, excellent and delicious. Specific dishes like the steak and ale pie, vegetarian options and the notably enjoyable apple pie with custard received commendations. The three-course meals were highlighted as being of good value for money and the dining area itself was often noted as lovely and spacious.
However, there are some areas where improvement is needed. Several guests mentioned that the dinner menu was somewhat basic and uninspiring with limited choices at the bar. Additionally, the restaurant's availability posed challenges—on several occasions, it was reported closed or not offering evening meals, particularly on weekends and after certain hours, which left late-arriving guests without options. Some diners found the food hit-or-miss with particular criticisms about dried-up risotto and lack of availability.
Despite the occasional shortfalls, the morning staff received positive mentions for their friendliness and overall, the meals, when available, left a good impression on many guests. The hotel's location also provides guests with alternatives nearby, including bars and an open-air pizzeria, which helps mitigate the limited dining options on-site.
The rooms at The Queensgate Hotel have received a mix of feedback with a notable emphasis on their size and cleanliness. Many guests appreciated the spaciousness and comfort provided, often remarking on the large and clean rooms with well-maintained amenities. Comfortable beds, clean bathrooms and tidy accommodations were frequently highlighted as positives. Visitors found the rooms generally well-equipped with necessary facilities such as irons and adequate supplies, although some noted missing features like suitcase racks and conveniently placed mirrors.
However, several reviews pointed out areas that require improvement. Maintenance issues were common, including broken tiles, missing lightbulbs and faulty heaters and sockets. The decor was often described as basic and outdated with some rooms appearing tired and in need of refurbishment. Issues with cleanliness were also recurrent with reports of dusty carpets, dirty marks on walls and musty smells detracting from the overall experience. Noise from traffic and neighboring rooms, as well as poor ventilation and heating, were additional concerns raised by guests.
Moreover, some guests felt the rooms lacked certain conveniences such as air conditioning, appropriate places to hang items and well-positioned electrical outlets for charging devices. Despite these shortcomings, many travelers found the accommodation satisfactory for short stays, noting that the room sizes and essential comforts provided met their basic needs.
The beds at The Queensgate Hotel receive mixed reviews from guests, though many highlight the positives. A common sentiment is that the beds are comfortable with phrases like "comfortable beds," "comfy beds," "bed was comfy," and "the bed was comfortable" frequently appearing. Comfortable bedding is complemented by clean linens with reviewers noting both the cleanliness and comfort of the beds. Additionally, some guests appreciated the added touch of clean duvets and good room sizes.
However, the feedback also reveals a number of recurring issues. Some guests found the mattresses to be lumpy or too soft, leading to discomfort during their stay. Problems like beds dipping in the middle, old spring mattresses and the use of two singles pushed together to form a double bed were commonly cited negatives. Additionally, the pillows were often mentioned as being too thin or flattened, detracting from overall comfort. There were also mentions of the need for mattress replacements and concerns about old or uncomfortable bedding.
In conclusion, while many guests enjoyed a comfortable night's sleep at The Queensgate Hotel, there are consistent reports of issues with mattress quality and pillow comfort that suggest room for improvement.
The Queensgate Hotel has generated mixed feelings among its guests regarding cleanliness. On the positive side, many guests found the rooms and common areas clean, comfortable and well-maintained. Phrases like “clean comfortable,” “clean throughout,” and “modern and tidy lounge and reception area” suggest that certain areas of the hotel meet cleanliness expectations. Guests often described their rooms as “clean and tidy” and “spot clean,” which indicates a level of attention to detail in the housekeeping.
However, a significant number of reviews highlighted areas needing improvement. Many mentioned stains on curtains and carpets and dirty windows and skirting boards. Several specific complaints about the presence of dust, cobwebs and general neglect in maintenance were common. Issues such as grubby bottoms, bodily odors and a musty smell throughout the hotel were noted, leaving a less than ideal impression on visitors.
Bathrooms, in particular, seem to require more consistent cleaning with comments about mould, blocked shower holes and unclean bathroom floors. Additionally, communal areas and stairways were often described as dirty and uncared for.
While some guests praised the cleaning staff and found the hotel fresh and clean, there's a clear need for more thorough and consistent cleaning practices to address the recurring issues. Improving these aspects would enhance the overall guest experience at The Queensgate Hotel.
The Queensgate Hotel has garnered many positive reviews about its staff, who are consistently described as friendly, helpful and welcoming. Reviewers often highlight the professionalism and courteousness of the personnel, from the front desk to the restaurant staff. The reception team receives particular praise for their efficiency and willingness to assist with any requests, making check-in a smooth and pleasant experience. The hotel's staff are noted for their excellent service with many guests feeling well-cared-for during their stay. The night staff also earned accolades for their friendliness and helpfulness. Despite some comments about management, the general sentiment is that the staff's dedication and cheerfulness significantly enhance the guest experience. From helping with luggage to quickly addressing issues, the team at The Queensgate Hotel impresses with their commitment to guest satisfaction.
The Queensgate Hotel offers free Wi-Fi to its guests, which is often praised for its reliability and quality. Many reviews highlight that the complimentary internet service works well and can be described as good or even great. Despite these positive remarks, there are also several comments noting slower speeds and occasional connectivity issues. Some guests found the Wi-Fi to be so poor that it lost connectivity multiple times or was described as very slow. Overall, the general consensus suggests a mix of satisfaction and areas for improvement regarding the hotel's Wi-Fi service.
The Queensgate Hotel provides ample and convenient parking options for its guests, highlighted by on-site and off-street free parking facilities. Many guests appreciated the availability and ease of parking, often finding it convenient and well-located. There are multiple free parking spaces, ensuring that parking is rarely a struggle, even for larger vehicles. The hotel's parking options are described as safe and secure with a well-lit car park offering additional peace of mind.
Although the parking area was spacious for many, a few guests noted that the space widths could be tight and the car park limited for very large vehicles. Nevertheless, the overall feedback emphasizes positive experiences with parking, making it a strong feature of The Queensgate Hotel, especially given its proximity to the town center. Overall, parking at The Queensgate Hotel is a notable convenience for visitors traveling by car.
The Queensgate Hotel stands out for its family-friendly atmosphere, making it a recommended choice for those traveling with children. Guests appreciated the spacious family rooms, which are well-suited for a family of three, featuring large comfortable beds. The hotel's large car park is another plus, deemed ideal for family visits.
Many guests attended family parties in the area and the hotel's proximity to family members was a significant benefit. Despite some minor issues with room swapping that slightly affected an elderly guest, the overall accommodations, particularly the ground floor, were comfortable for elderly relatives. The staff's attention to family needs contributed positively to the experience.
The Queensgate Hotel offers an excellent value for money, consistently praised by guests who found the rates to be very reasonable. It is positioned well within the budget-friendly category, making it a favorable choice for business travelers looking for a convenient location at a competitive price.
While the amenities and overall experience match what one would expect from a 3-star hotel, there are some areas that could benefit from updates. Guests noted that the rooms could feel a bit tired with issues such as improperly mounted TVs and occasionally very hot conditions. This feedback indicates that the hotel with some improvements, could more solidly align with standard 3-star expectations.
Despite these points, the overall sentiment leans positively towards the value proposition of The Queensgate Hotel. The staff are particularly highlighted for their exceptional friendliness and helpfulness, which adds a significant comfort to the no-frills ambiance of the hotel. For those prioritizing budget and practical accommodations over luxury, The Queensgate Hotel stands out as a viable option in the area.
The Queensgate Hotel caters effectively to business travelers, offering good value and low-cost accommodation. Its location is particularly convenient for conferences and business events. While the hotel may appear somewhat rough around the edges and might better serve workmen rather than executives, it nonetheless provides basic amenities with friendly staff. Despite being more suitable for business stays than leisure, the hotel delivers a satisfactory experience for short-term, budget-conscious business visits, complemented by a good breakfast. Some rooms may get warm during summer, but overall, The Queensgate Hotel remains a practical choice for business-related travel.
The Queensgate Hotel has mixed accessibility features that may suit travelers with certain mobility challenges. The hotel provides early access to its car park, which is a convenience for those who arrive ahead of check-in time. The area around the bed is designed to be accessible, which is beneficial for those needing easy maneuverability. Furthermore, the cleanliness of the hotel is consistently noted, adding to the overall comfort of the stay. However, potential guests should be aware that the hotel lacks a lift and features steep stairs, which could pose significant difficulties for those in wheelchairs or with severe walking impairments. While tight hallways are an issue for wheelchair access, guests with walking difficulties might still find their stay manageable. Overall, the hotel accommodates some aspects of accessibility, though it falls short in certain critical areas.
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Location
The hotel's location is particularly praised by guests needing to visit specific venues like the football stadium, conference venues or attending events such as the beer and cider festival. Its position on a main road facilitates straightforward access but remains pleasantly quiet, just far enough from the hustle and bustle.
Additionally, ample parking availability and value for money are consistent positive points among reviewers. This combination of advantageous location, sufficient parking and good pricing makes The Queensgate Hotel a practical choice for both short stays and longer visits.
Breakfast
Friendly staff and a spacious dining area enhanced the breakfast experience with some guests noting the helpfulness of the employees in accommodating special requests. The breakfast was often referred to as delicious, superb and well-cooked with specific praises for the filter coffee and freshly prepared eggs and mushrooms.
However, there were notable criticisms as well. Some guests found the breakfast to be poor or disappointing, citing issues such as cold food, limited selection and lack of fresh fruit or continental options. Instances of breakfast items being unavailable or overcooked were mentioned and a few guests were dissatisfied with the overall management of the breakfast service.
Overall, while a number of guests felt that the breakfast could be improved in certain areas, a majority enjoyed their morning meals at The Queensgate Hotel, highlighting the ample choices, good quality and friendly service.
Dinner
However, there are some areas where improvement is needed. Several guests mentioned that the dinner menu was somewhat basic and uninspiring with limited choices at the bar. Additionally, the restaurant's availability posed challenges—on several occasions, it was reported closed or not offering evening meals, particularly on weekends and after certain hours, which left late-arriving guests without options. Some diners found the food hit-or-miss with particular criticisms about dried-up risotto and lack of availability.
Despite the occasional shortfalls, the morning staff received positive mentions for their friendliness and overall, the meals, when available, left a good impression on many guests. The hotel's location also provides guests with alternatives nearby, including bars and an open-air pizzeria, which helps mitigate the limited dining options on-site.
Rooms
However, several reviews pointed out areas that require improvement. Maintenance issues were common, including broken tiles, missing lightbulbs and faulty heaters and sockets. The decor was often described as basic and outdated with some rooms appearing tired and in need of refurbishment. Issues with cleanliness were also recurrent with reports of dusty carpets, dirty marks on walls and musty smells detracting from the overall experience. Noise from traffic and neighboring rooms, as well as poor ventilation and heating, were additional concerns raised by guests.
Moreover, some guests felt the rooms lacked certain conveniences such as air conditioning, appropriate places to hang items and well-positioned electrical outlets for charging devices. Despite these shortcomings, many travelers found the accommodation satisfactory for short stays, noting that the room sizes and essential comforts provided met their basic needs.
Beds
However, the feedback also reveals a number of recurring issues. Some guests found the mattresses to be lumpy or too soft, leading to discomfort during their stay. Problems like beds dipping in the middle, old spring mattresses and the use of two singles pushed together to form a double bed were commonly cited negatives. Additionally, the pillows were often mentioned as being too thin or flattened, detracting from overall comfort. There were also mentions of the need for mattress replacements and concerns about old or uncomfortable bedding.
In conclusion, while many guests enjoyed a comfortable night's sleep at The Queensgate Hotel, there are consistent reports of issues with mattress quality and pillow comfort that suggest room for improvement.
Cleanliness
However, a significant number of reviews highlighted areas needing improvement. Many mentioned stains on curtains and carpets and dirty windows and skirting boards. Several specific complaints about the presence of dust, cobwebs and general neglect in maintenance were common. Issues such as grubby bottoms, bodily odors and a musty smell throughout the hotel were noted, leaving a less than ideal impression on visitors.
Bathrooms, in particular, seem to require more consistent cleaning with comments about mould, blocked shower holes and unclean bathroom floors. Additionally, communal areas and stairways were often described as dirty and uncared for.
While some guests praised the cleaning staff and found the hotel fresh and clean, there's a clear need for more thorough and consistent cleaning practices to address the recurring issues. Improving these aspects would enhance the overall guest experience at The Queensgate Hotel.
Staff
Wi-Fi
Parking
Although the parking area was spacious for many, a few guests noted that the space widths could be tight and the car park limited for very large vehicles. Nevertheless, the overall feedback emphasizes positive experiences with parking, making it a strong feature of The Queensgate Hotel, especially given its proximity to the town center. Overall, parking at The Queensgate Hotel is a notable convenience for visitors traveling by car.
Family
Many guests attended family parties in the area and the hotel's proximity to family members was a significant benefit. Despite some minor issues with room swapping that slightly affected an elderly guest, the overall accommodations, particularly the ground floor, were comfortable for elderly relatives. The staff's attention to family needs contributed positively to the experience.
3 Star
While the amenities and overall experience match what one would expect from a 3-star hotel, there are some areas that could benefit from updates. Guests noted that the rooms could feel a bit tired with issues such as improperly mounted TVs and occasionally very hot conditions. This feedback indicates that the hotel with some improvements, could more solidly align with standard 3-star expectations.
Despite these points, the overall sentiment leans positively towards the value proposition of The Queensgate Hotel. The staff are particularly highlighted for their exceptional friendliness and helpfulness, which adds a significant comfort to the no-frills ambiance of the hotel. For those prioritizing budget and practical accommodations over luxury, The Queensgate Hotel stands out as a viable option in the area.
Business
Accessible
No, The Queensgate Hotel doesn't have any pool.
No, a spa isn't available at The Queensgate Hotel.
No, The Queensgate Hotel doesn't allow dogs.
Yes, parking facilities are available at The Queensgate Hotel.
No, The Queensgate Hotel doesn't have a gym.
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