Dragonfly Hotel Peterborough

Peterborough 52.57110100, -0.26737300 , Thorpe Meadows (Show on Map)
7.5
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Dragonfly Hotel Peterborough is consistently praised for its excellent location, offering a picturesque and serene environment ideal for relaxation. Situated close to a stunning rowing lake and not far from the city centre, the hotel provides convenient access to both outdoor activities and urban amenities. Guests appreciate the ample parking and easy transportation options, along with the hotel's modern, clean facilities and friendly, helpful staff.

The breakfast experience, while receiving mixed reviews, is generally seen as satisfactory. Many guests highlight the decent spread of traditional English breakfast items and the pleasant dining area with views over the lake. Although some guests note issues with food variety, replenishment and service inconsistencies, the overall breakfast quality is deemed good value, particularly when included in the room rate.

Dining at the hotel's restaurant elicits varied reviews. Many guests commend the tasty dishes, particularly the steaks and pizzas and find the dining experience pleasant and reasonably priced. However, there are frequent complaints about limited menu options, variable food quality and slow service. Despite these issues, guests who experience well-prepared meals often find the dining adds value to their stay.

Rooms at the Dragonfly Hotel are marked by cleanliness, spaciousness and modern amenities. Guests often mention the clean and comfortable rooms with lovely views, particularly those overlooking the lake. While some rooms suffer from dated decor, poor ventilation and occasional maintenance issues, the general consensus is that the rooms provide a comfortable and enjoyable stay.

Cleanliness overall in the hotel is noted positively with many rooms and bathrooms described as spotless and well-maintained. However, some guests report inconsistencies, such as dust, insufficient deep cleaning and occasional mold.

The staff at Dragonfly Hotel Peterborough receive high praise for their friendliness, helpfulness and overall professionalism. Individuals like Jamie, Cat, Riley, Danny, Stacey and Michelle are often highlighted for their exceptional service. Although there are occasional reports of indifferent or rude receptionists, the majority of staff interactions are positive, contributing to a welcoming atmosphere.

The hotel's free WiFi service has mixed reviews. Some guests find it stable and quick, while others experience connectivity issues and find it unreliable, especially in certain rooms. The availability and ease of accessing the WiFi contribute positively for some, but improvements are necessary to ensure consistent connectivity.

The parking facilities receive high praise for being ample, free and convenient, which enhances the overall guest experience. The added convenience of EV charging stations is appreciated by guests with electric vehicles, despite occasional issues with charger functionality.

Families find Dragonfly Hotel Peterborough to be a highly accommodating choice with spacious rooms, a children's play area and a friendly atmosphere suitable for family gatherings and special occasions. The hotel's superb location adds to the convenience for family stays.

For golf enthusiasts, the hotel’s proximity to a golf course and scenic views over the lake and golf area are standout features, adding to the appeal of the location.

Beds at the hotel receive mixed but generally positive feedback with many guests commenting on their comfort and size. Overall, the Dragonfly Hotel Peterborough is seen as a well-located, clean and friendly option for travelers, though certain areas like dining and WiFi could benefit from improvements.
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Hotel with EV Charging Stations

Hotel near Golf Courses

Family Friendly Hotel

Accessible Hotel

3-Star Hotel

Room Types
Guest Reviews
7.5
Good
Location
Dragonfly Hotel Peterborough is highly praised for its strategic and picturesque setting. The hotel's location is described as perfect, situated conveniently close to a stunning rowing lake and offering beautiful, tranquil views. Many reviewers highlight the serene surroundings that are ideal for unwinding and taking scenic walks. The hotel is easily accessible, just a short drive or walk from the city centre, making it a convenient spot for both leisure and business trips.

Guests appreciate the ample parking space and proximity to major roads, ensuring hassle-free transportation. The restful ambiance and delightful landscapes contribute to a peaceful stay with many rooms providing picturesque views of the lake or river. Additionally, the nearby Nene Park and other local attractions offer wonderful opportunities for outdoor activities such as walking, cycling and rowing.

The hotel's well-kept grounds and scenic setting have made it a popular choice, particularly during events at the rowing club or the East of England Showground. Inside, the hotel is noted for its modern, clean facilities and friendly, helpful staff. Visitors also enjoy the on-site restaurant and bar, which open onto an area with lovely lake views, enhancing the overall relaxing experience.

Overall, Dragonfly Hotel Peterborough receives high marks from guests for its excellent location, stunning views and serene environment, making it an ideal choice for anyone looking to combine convenience with natural beauty.

Breakfast
Breakfast at Dragonfly Hotel Peterborough elicits mixed reactions from guests, though many feedbacks point to a generally favorable experience. Highlights include a decent spread of traditional English breakfast items like toast, fruit, yogurt, cereals and hash browns with more than a few guests describing it as excellent, delicious, tasty and well executed. The breakfast area is noted for its freedom of movement and pleasant views, particularly the view over the lake, enhancing the overall dining experience.

However, the variety and replenishment of breakfast items leave much to be desired, according to several reviews. Complaints of low stock, limited options and cold food are frequent with some guests pointing out that items like yogurt, pastries, croissants and fresh fruit are often missing. Service inconsistencies also contribute to an uneven breakfast experience with some guests reporting delays in refilling the buffet and the availability of coffee being a hit-or-miss affair.

Despite these downsides, many guests find the breakfast satisfactory and good value for money, especially when included in the room price. Fresh coffee is often highlighted as a positive aspect. The majority of reviews suggest that while the breakfast may lack consistency and variety, it generally provides a good start to the day, particularly when enjoyed alongside the scenic views of the boating lake.

Dinner
The dinner experience at Dragonfly Hotel Peterborough has garnered a wide range of reactions from guests, showcasing a blend of positive and negative feedback. Many guests praised the food, highlighting delicious dishes, tasty evening meals and exceptional steak. The restaurant received compliments for serving delicious dinners with a reasonable price point and some found the evening dining experience quite pleasant and of high standard.

However, the reviews also reveal several areas that need improvement. Common complaints included limited menu options, subpar food quality and a lack of available menu items. Some guests found the food to be overpriced, greasy or bland and others were disappointed by inadequate portions and uninspired presentation. Service issues were frequently mentioned with reports of slow service, missing items and poorly managed dinner bookings. The restaurant faced operational challenges such as staff shortages and even a kitchen power outage.

Despite the criticisms, there were moments of satisfaction, such as well-cooked steaks and tasty pizzas, provided the meals were available and served properly. For those able to experience the better side of the hotel's dining, the meals often added value to their stay. Yet, for a consistently positive dining experience, there remains a significant need for revamping the menu, improving service and ensuring food quality aligns with guests' expectations.

Rooms
The rooms at the Dragonfly Hotel Peterborough receive varied reviews but generally highlight several positive aspects. Cleanliness is a frequently mentioned plus with multiple guests noting their rooms were very clean, tidy and spotless. Spaciousness also stands out; many reviews mention large rooms that are comfortable and well laid-out. The rooms with lakeside views are particularly praised for their beautiful vistas, adding a touch of tranquility to the stay.

Comfortable beds and modern amenities such as good-sized TVs, ironing boards and hairdryers contribute to overall satisfaction. Updated and recently renovated rooms are often mentioned, suggesting efforts to maintain a modern, comfortable setting. Guests appreciate the functionality of the rooms, which are described as clean, functional and well-equipped for a stay.

However, there are numerous mentions of issues such as dated decor, insufficient ventilation and poor lighting, indicating areas that could use improvement. Some rooms have been described as too hot and there were complaints about unpleasant smells, including dampness and smoke. The hotel seems to have a mixed record on room maintenance with comments pointing out tired decor, outdated features and minor issues like incomplete daily cleaning or occasional mold.

In conclusion, while the Dragonfly Hotel Peterborough offers clean and comfortable rooms with lovely views, some aspects of the accommodations could benefit from further updates and maintenance to address recurring issues.

Beds
The beds at Dragonfly Hotel Peterborough have received mixed reviews, though the majority lean towards the positive side. Many guests have emphasized the beds' comfort, describing them as very comfortable, really comfortable and even luxurious. The size of the beds also received praise with some noting the beds were vast and huge. A significant number of guests found the beds to be clean and provided a good sleep experience with comments noting that the beds were comfy, the mattresses were of high quality and bedding was comfortable.

However, not all feedback was glowing. There were mentions of beds being too hard or firm, leading to discomfort for some guests. Issues with bedding such as tired pillows and inadequate bedding were also noted. A few guests pointed out that some beds felt too old, small or were stained and the pillows were sometimes lumpy or smelt odd.

In summary, while most guests enjoyed a comfortable sleep experience thanks to the sizable and cozy beds at Dragonfly Hotel Peterborough, there were occasional complaints about firmness and quality inconsistencies.

Cleanliness
The Dragonfly Hotel Peterborough garners a mix of feedback regarding its cleanliness from guests. Positively, many visitors highlight the rooms and bathrooms as clean, often describing them as spotless and immaculate. The general facilities of the hotel also receive praise for being clean and well-maintained, contributing to a comfortable stay. The bathrooms are particularly noted for their high standards of cleanliness, often being newly refurbished and spotlessly presented.

However, there are notable areas where feedback points towards inconsistency. While many rooms are reported to be very clean, some guests experienced issues with dust and insufficient deep cleaning. Occasional lapses in daily room servicing were also mentioned, leaving some rooms unsatisfactorily cleaned during the stay. Instances of mould, especially on bathroom ceilings and unpleasant smells in certain rooms were reported, indicating a need for more thorough upkeep in specific areas.

Overall, while the Dragonfly Hotel Peterborough generally provides clean and comfortable accommodations, there are areas that could benefit from more consistent and rigorous cleaning standards to ensure all guests have an equally satisfactory experience.

Staff
Dragonfly Hotel Peterborough boasts a largely commendable team with many guests frequently praising the staff for their friendliness, helpfulness and pleasant demeanor. Numerous reviews highlight staff members as being polite, efficient and keen to assist, creating a welcoming and supportive environment. The hotel seems to maintain a consistently friendly atmosphere with standout individuals like Jamie, Cat, Riley, Danny, Stacey and Michelle often receiving special mentions for their exceptional service and personal touch.

However, while the general consensus leans positively, there are sporadic instances of dissatisfaction reported by some guests. Issues cited include receptionists occasionally displaying indifference or rudeness, inattentiveness and a lack of enthusiasm from some staff members. Instances of unprofessionalism and insufficient training among certain staff have also been noted, leading to a perception of a few being unaccommodating or curt.

Despite these occasional negatives, the staff's warm and accommodating approach dominates most experiences, contributing significantly to the overall hospitality of the hotel. The efforts of those who go above and beyond help foster a positive and memorable stay for many visitors.

Wi-Fi
The WiFi experience at Dragonfly Hotel Peterborough seems to be a mixed bag. Positive reviews highlight that when the WiFi works, it can be stable, quick and have a good signal, especially in the reception area and some rooms. Guests found the registration process for WiFi to be easy and appreciated that it is available for free. In many instances, individuals mentioned that they had a good or brilliant WiFi connection, which was adequate for their needs.

However, there are notable inconsistencies in connectivity. Many guests reported difficulties such as not being able to connect in their rooms, facing slow or patchy service and experiencing temperamental WiFi. Some encountered issues with certain websites and streaming services like Netflix and BBC iPlayer. A recurring issue was the lack of WiFi access in rooms with some guests needing to visit reception multiple times to get the WiFi password. This inconsistency in service led to frustrations, especially for those who planned to work from the hotel.

Overall, while some guests had no issues and enjoyed good WiFi, others found it unreliable and challenging to access, particularly in the upstairs rooms.

Parking
Dragonfly Hotel Peterborough offers an outstanding parking experience for its guests. Numerous reviews highlight the ample availability of free parking, making it convenient for travelers with vehicles. The parking is easy to access with many guests noting that it is both plentiful and available near the hotel's entrance. Several reviews emphasize that the free parking is a significant plus, especially for those staying overnight. The car park is also appreciated for accommodating larger vehicles and providing secure, safe parking options.

Though some feedback mentions the necessity to register vehicles and occasional disturbances, the overall sentiment underscores a positive parking experience. With easy and ample parking that is free for hotel guests, Dragonfly Hotel Peterborough ensures that guests can focus on enjoying their stay without worrying about their cars.

EV charging stations
Dragonfly Hotel Peterborough offers the convenience of EV charging stations right in the parking lot, making it an attractive option for electric vehicle owners. Guests have found the charging points very useful, particularly appreciating that they are onsite and easily accessible. Some have highlighted the practicality of having their EV charged and ready by early morning with charging finishing at 5 am. Despite occasional issues with charger functionality, the general feedback indicates that the availability of these charging stations enhances the overall accessibility of the hotel for travelers with electric cars.

Family
Dragonfly Hotel Peterborough emerges as an accommodating choice for families, well-suited for various group sizes and age ranges. The hotel offers spacious rooms that are ample for families, comfortably fitting up to four persons. Guests have pointed out that the children's area is particularly appealing, featuring plenty of toys that keep the young ones entertained. Outdoor amenities include a dedicated children's play area, which adds to the overall family-friendly atmosphere.

Several reviews highlight the hotel’s suitability for family trips, mentioning how it has become a popular venue for family gatherings and special occasions like birthdays and weddings. The breakfast area and cozy rooms also receive positive remarks with a friendly staff that enhances the family stay experience. Despite some minor inconveniences like occasional noise and limited towels, the overall sentiment is that the Dragonfly Hotel is accommodating and ideal for family stays. With its superb location for leisure and shopping, families find it a convenient and enjoyable choice for their trips.

Golf
Dragonfly Hotel Peterborough enjoys a prime location for golf enthusiasts, being situated parallel to a golf course and with golf facilities nearby. Guests frequently highlight the picturesque scenery, noting the nice view over the golf course. Additionally, the wonderful lake area adjacent to the hotel, described as offering a great view of the rowing lake, adds to the overall appeal.

3 Star
Dragonfly Hotel Peterborough is a three-star establishment known for its good value for money, making it a suitable choice for short breaks and those on a budget. Despite not being characterful, the hotel is modern and well-presented, though some areas appear tired and could benefit from refurbishment and maintenance.

Guests appreciate the modern facilities and the cleanliness of the rooms, which are often noted as appropriate for the price. The hotel’s values align well with its three-star rating, meeting the expectations for this level of accommodation. It offers satisfactory services, making it a reasonable choice for travelers seeking a fair standard without splurging on luxury.

While there are remarks about the need for updates in decor and general equipment faults, the overall sentiment suggests that the Dragonfly Hotel Peterborough delivers a decent experience that aligns with its classification. The views from the hotel are a noted highlight, adding to the appeal of this well-priced option in its category.

Accessible
The Dragonfly Hotel Peterborough offers various accessible features catering to guests with disabilities, though feedback indicates a mix of satisfactory and subpar experiences. Positively, many guests appreciated the hotel's wheelchair accessibility, ground-floor rooms and overall easy access to both the hotel facilities and the city center. The location of the hotel was frequently highlighted as excellent and conveniently accessible.

The hotel's accessible rooms have been noted to be adapted for those with disabilities, including suitable bathroom amenities. However, several reviews point out areas for improvement, such as the absence of a plug in some hand basins and the lack of air conditioning. Additionally, rolling out a disabled-friendly experience appeared inconsistent; some guests noted that accessible rooms lacked certain necessary features, such as wardrobes and automatic check-in occasionally assigned non-accessible rooms.

Furthermore, accessibility issues extended to the dining areas and other hotel amenities with some guests feeling there was insufficient staff effort to facilitate accessible dining. The lack of a lift further complicated stays for those housed in upstairs rooms. Though some amenities like the accessible loo in the lobby received mentions, maintenance seemed inconsistent, as indicated by reports of blockages. Overall, while the hotel’s location and some adapted features were praised, there is room for improvement in consistently providing a fully accessible experience for all guests.


No, Dragonfly Hotel Peterborough doesn't have any pool.

No, a spa isn't available at Dragonfly Hotel Peterborough.

No, Dragonfly Hotel Peterborough doesn't allow dogs.

No, parking facilities aren't available at Dragonfly Hotel Peterborough.

No, Dragonfly Hotel Peterborough doesn't have a gym.

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