3-Star HotelSummary of reviews related to the '3 Star' categoryThe Best Western Plus Ilkley Craiglands Hotel & Spa is a convenient place to stay for those visiting Ilkley, but guests have noted that it is overpriced and in need of refurbishing. The hotel is housed in an aged building, which gives it a tired appearance and makes the amenities feel dated. With more staff and better customer service training, the hotel could be great. While guests enjoyed their stay overall, they felt that their requests could have been carried out better. Bar prices were also mentioned as being expensive. Those who can handle the walk up the hill from town will find the location to be nice. However, some guests expressed that they paid too much for their stay and one even called their experience a "horrific" one.
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