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The Craiglands Hotel Sure Hotel Collection by Best Western

Ilkley , Cow Pasture Rd, Ilkley (Show on Map)

6.5

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe The Craiglands Hotel Sure Hotel Collection by Best Western is a charming hotel located in the beautiful town of Ilkley with easy access to local amenities and the Yorkshire moors. While the breakfast received mixed reviews, the hotel's spa facilities and comfortable beds were highlights for many guests. The staff were a mixed bag with some guests praising their helpfulness and others disappointed with poor customer service. The hotel's parking facilities were generally well-received, although some guests noted that the car park could use some maintenance. The hotel's historic charm was a draw for many guests, although some felt that it was overpriced and in need of refurbishing. Overall, the The Craiglands Hotel Sure Hotel Collection by Best Western is a lovely hotel with well-equipped gym and spa facilities in a beautiful location.
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Hotel with Spa

Verbeia Spa & Fitness at Best Western Plus Ilkley Craiglands Hotel & Spa is the ultimate destination for relaxation and rejuvenation. This amazing spa boasts an array of luxurious Aromatherapy treatments, as well as a hydropool, a Mud Rasul Chamber, a sauna, and a steam room. At Verbeia Spa, the professional staff prioritizes your comfort and well-being, ensuring that every treatment is personalized to meet your needs. The spa offers a range of services, including Voya Scrubs and Wraps, Voya Massage Treatments, Voya Facial Treatments, and more. Take a break from the stresses of daily life and indulge in a little self-care at Verbeia Spa.

Spa facilities:

Heated pool(s) - Number: 1

Private massage and treatment room(s) - Number: 5

Sauna(s) - Number: 1

Steam room(s) / Hammam(s) - Number: 1

Relaxation Room(s) - Number: 1

Mud bath(s) - Number: 1

Fitness area

Sun loungers

Spa facilities opening hours: 10:00 - 18:00

Cost for using spa facilities: £20 mid week and £25 weekends

Hotel near Golf Courses

Historic Hotel

Family Friendly Hotel

Dog Friendly Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

3-Star Hotel

Room Types

Standard Double Room Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as a safe deposit box. The unit has 1 bed.

Double Room - Disability Access Offering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. This wheelchair accessible double room features a tea and coffee maker, a seating area with a flat-screen TV and a toilet with grab rails. The unit offers 1 bed.

Standard Twin Room Offering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room features carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as a safe deposit box. The unit offers 2 beds.

Executive King/Twin Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as a safe deposit box.

Family Room Offering free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room has carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as a safe deposit box.

Deluxe King Room - Non-Smoking Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as a safe deposit box. The unit offers 1 bed.

About The Craiglands Hotel Sure Hotel Collection by Best Western

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Guest Reviews

6.5

Rated

Location

The The Craiglands Hotel Sure Hotel Collection by Best Western is situated in the beautiful town of Ilkley with many guests commenting on its wonderful location. Just a short walk from the town centre, guests have easy access to local amenities and the Yorkshire moors. There is ample parking at the hotel, which is a relief for those who find Ilkley difficult to navigate. The hotel is opposite one guest's old school and offers views of the surrounding countryside. Staff are helpful and friendly and guests have remarked on the lovely atmosphere of the hotel. The location is excellent for walking up to Cow and Calf rocks, Hangingstone rocks, Ilkley Tarn and the nearby moors. It is also conveniently located for days out in the Yorkshire and Lancashire countryside. Despite the hotel's uphill location, guests have found it easily walkable from the town centre. The hotel's spa facilities are also a draw for many guests. With an ideal location and great value for money, the Best Western Plus Ilkley Craiglands is definitely worth considering for your next trip to Yorkshire.

Breakfast

The The Craiglands Hotel Sure Hotel Collection by Best Western is a conveniently located hotel, although guests should be prepared for a steep climb uphill from the town. The breakfast provided at the hotel received mixed reviews. While some guests enjoyed the variety of options and deemed it to be excellent value, others found it disappointing with issues such as disorganisation and lukewarm food. There were also complaints about the price, slow replenishing of stock and limited vegetarian options. However, some guests were impressed with the cooked breakfast, noting it was very good and the abundance of choices on offer. The hotel was also pet-friendly, although it's a bit disappointing that one can only eat in the bar area if travelling with a dog. In general, the breakfast experience could be improved, but there were some positives to be found for those who enjoyed it.

Rooms

Guests had mixed opinions regarding the rooms at the The Craiglands Hotel Sure Hotel Collection by Best Western. Many appreciated the good-sized rooms and comfortable beds, as well as the good facilities provided. However, some guests found the rooms to be small and outdated with poor decor and uncomfortable beds. Additionally, a number of guests reported issues such as broken appliances, faulty door entry cards and heating problems. Some guests also complained of a musty smell in the rooms, while others mentioned creaky floorboards and uneven surfaces. Despite these drawbacks, many guests still enjoyed their stay, praising the cleanliness of the rooms and the friendly service provided by the staff.

Beds

Guests who have stayed at the The Craiglands Hotel Sure Hotel Collection by Best Western have commented on the quality of the beds provided. While most guests have enjoyed comfortable and clean beds, a few guests have noted lumps in their pillows and quilts and discomfort with the size of the bed. However, the majority of guests have found the beds to be one of the highlights of their stay with some commenting that they slept soundly throughout the night. Overall, guests can expect a comfortable bed and a good night's sleep during their stay at the hotel.

Cleanliness

The Best Western Plus Ilkley Craiglands Hotel & Spa has received mixed reviews regarding cleanliness from its guests. While some reviewers found the rooms to be clean and comfortable with good facilities, others were disappointed with the state of their rooms, citing dirty carpets, dusty ledges and grubby walls. Some communal areas also seemed to be poorly maintained and there were reports of cobwebs and dead insects. However, there were positive reviews that praised the hotel for its cleanliness with mentions of "immaculate" rooms and excellent overall cleanliness. It seems that while some areas of the hotel could use improvement, other guests found the hotel to be super clean with very attentive staff.

Staff

The staff at The Craiglands Hotel Sure Hotel Collection by Best Western are a mixed bag, according to guest reviews. While some praise the brilliant and welcoming staff, others were disappointed with the poor customer service and unhelpful reception staff. The majority of guests had positive experiences with the restaurant and bar staff, who were friendly and efficient. The hotel's location was also a highlight for many guests, who found it convenient and easy to access. However, some guests reported issues with communication and confusion over spa facilities and costs. Despite some hiccups, the hotel's friendly and accommodating staff left a positive impression on many guests.

Spa

The spa at Best Western Plus Ilkley Craiglands Hotel is a mixed bag according to guest reviews. Some guests enjoyed their experience with one describing it as an "amazing experience," while another mentioned that they had a "lovely spa morning." Others, however, were left disappointed. Some guests were disappointed that the spa was not available on Monday and Tuesday or that there was a large supplement for using the facilities. A few guests were surprised to find out upon arrival that there was a charge of £20 to use the spa. Guests also noted that the pool was small and inadequate for swimming laps. However, many guests appreciated the spa treatments and the helpful, friendly service provided by the staff, like Bindu, the spa therapist who was mentioned by one guest as being "really nice." Overall, the Best Western Plus Ilkley Craiglands Hotel & Spa is a lovely hotel with well-equipped gym and spa facilities in a beautiful location.

Parking

As anyone who has ever visited Ilkley knows, finding parking in this charming town can be a bit of a challenge. However, guests of the The Craiglands Hotel Sure Hotel Collection by Best Western don't have to worry about that. This hotel offers ample parking for its guests. While some reviewers noted that the car park could use a little maintenance (potholes were mentioned), the general consensus seems to be that the parking options are more than adequate. Of course, older guests should be aware that the steps from the car park to the hotel can be quite slippery. Wedding guests have been known to park wherever they want, so if you're staying during a busy weekend, you may need to do a bit of searching for a spot. However, overall, guests seem to be pleased with the parking facilities and say that it's nice to have free parking on site. Finally, some disabled guests noted that the allotted spaces filled up quickly, so that's something to be aware of.

3 Star

The Best Western Plus Ilkley Craiglands Hotel & Spa is a convenient place to stay for those visiting Ilkley, but guests have noted that it is overpriced and in need of refurbishing. The hotel is housed in an aged building, which gives it a tired appearance and makes the amenities feel dated. With more staff and better customer service training, the hotel could be great. While guests enjoyed their stay overall, they felt that their requests could have been carried out better. Bar prices were also mentioned as being expensive. Those who can handle the walk up the hill from town will find the location to be nice. However, some guests expressed that they paid too much for their stay and one even called their experience a "horrific" one.

Accessible

The Best Western Plus Ilkley Craiglands Hotel & Spa is a hotel that offers mixed experiences when it comes to accessibility. The location, at the top of a steep hill, may present a challenge for some visitors. Floors in some rooms are also very squeaky, which could be a potential issue for those with sensory sensitivities. However, guests who require accessible rooms can rest assured that the hotel offers them. Some reviewers noted that they were placed in accessible rooms upon request. However, others were not as fortunate, as there were no accessible rooms available during their stay. Additionally, some guests reported issues with maintenance - specifically, the showers were not functioning properly. Meanwhile, the hotel's wedding services could create accessibility challenges for some guests as well. Despite these challenges, the hotel location is considered easily accessible overall.

Historic

If you're looking for a stay that embodies a bit of history and grandeur, look no further than The Craiglands Hotel Sure Hotel Collection by Best Western. This lovely old building has a traditional country hotel feel, but make no mistake - it's been kept in great condition. The marvellous Gothic Victorian edifice will transport you back in time, while still providing all the modern amenities you need. Guests have described it as an authentic place with history and the feeling of being welcome princes as well as paupers definitely adds to the charm. Overall, if you're looking for a hotel with a bit of character and a sense of place, The Craiglands Hotel Sure Hotel Collection by Best Western is the perfect choice.

No, The Craiglands Hotel Sure Hotel Collection by Best Western doesn't have any pool.

Yes, a spa is available at The Craiglands Hotel Sure Hotel Collection by Best Western. For more information, read the answers to the Spa questionnaire

Yes, The Craiglands Hotel Sure Hotel Collection by Best Western welcomes dogs.

Yes, parking facilities are available at The Craiglands Hotel Sure Hotel Collection by Best Western.

Yes, The Craiglands Hotel Sure Hotel Collection by Best Western has a gym.

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