4-Star HotelSummary of reviews related to the '4 Star' categoryThe Royal Garden Assago Milano Hotel, while classified as a four-star establishment, receives mixed reviews from its guests regarding its alignment with the four-star rating. On the positive side, the hotel is acknowledged for being well-maintained and welcoming with some rooms meeting the expected standards for a four-star hotel. Certain aspects of the structure and facilities are deemed suitable for this classification with the hotel being described as excellent and in line with the four-star rating by some visitors. Additionally, its proximity to the Assago Forum is noted as a benefit.
However, there are notable criticisms suggesting the hotel does not fully meet the four-star service quality expected today. Many guests feel that the hotel falls short due to outdated furniture and facilities, air conditioning and power outlet issues and elements that require renovation. There are mentions of inadequate attention to detail with some guests experiencing below-par cleaning and service levels. Complaints also highlight unmet expectations regarding room amenities such as the lack of a coffee machine or kettle and overall service flexibility. The classification of the hotel as four-star is questioned with some suggesting it might have once deserved this rating but no longer does due to the current state of its facilities and services. Overall, while the Royal Garden Assago Milano has its strengths, it appears there is significant room for improvement to meet contemporary four-star standards consistently.
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