4-Star HotelSummary of reviews related to the '4 Star' categoryAt the NH Milano Congress Centre, mixed opinions are evident regarding its four-star rating. On a positive note, many guests appreciated the welcoming staff and noted that the cleanliness of the rooms was commendable. The hotel’s structure received praise for being well-maintained and generally welcoming. Some guests felt that the superior rooms provided good value for the price, contributing to a positive overall experience.
However, several reviews indicated that the hotel fell short of four-star expectations with some suggesting it aligned more with three-star standards. Concerns included the substandard quality of the buffet, inadequate amenities such as the absence of a courtesy kit and the quality of the bed not meeting four-star expectations. The dinner quality and services such as breakfast inclusion also received criticism for not matching the typical offerings of a four-star hotel.
In summary, while the NH Milano Congress Centre has its commendable aspects, particularly in cleanliness and staff hospitality, there are areas needing improvement to fully meet the high standards expected of a four-star establishment.
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