Pillar and Post Inn & Spa
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Summary of reviewsThe Pillar and Post Inn & Spa is celebrated for its outstanding location, nestled close to vineyards and the charming downtown area of Niagara on the Lake. Guests appreciate its accessibility to Queen Street and the beautiful surrounding grounds, making it an ideal base for exploring local attractions. The shuttle service further enhances the guest experience by offering convenient travel around the area.
Although the breakfast experience has mixed reviews, many guests commend the delicious made-to-order options and the friendly service, despite some feeling the buffet could offer more variety and suggesting the cost is high. Dinner at The Cannery Restaurant receives high praise for its delicious dishes, particularly the prime rib and gnocchi, which guests describe as exceptional. The quality of the food generally justifies the cost, making it a memorable dining experience.
Rooms are noted for their cleanliness, comfort and spaciousness with many guests enjoying the views and cozy beds. However, comments about dated décor and the need for modernization surface regularly. Despite this, the charming atmosphere of the rooms is well-regarded with some room-related cleanliness issues being an area for potential improvement.
Cleanliness throughout the hotel is generally commendable with the beautiful gardens contributing to a serene environment. Some reviews highlight specific areas needing more attention to match the high standards guests expect. The friendly and attentive staff consistently make a positive impact on the guest experience, offering accommodating and professional service.
The spa facilities stand out as a highlight, featuring both indoor and outdoor pools that create a relaxing and well-maintained atmosphere. Guests particularly enjoy the hot springs, heated outdoor pool and exceptional massage treatments, attributing to a soothing stay.
The pool area, including the outdoor saltwater pool, receives high praise for its cleanliness, beautiful surroundings and additional amenities like the hot tub and poolside bar. Despite occasional overcrowding, the tranquil environment adds to the overall enjoyment.
Parking facilities receive mixed reviews; while some find the proximity convenient, others encountered full lots and had to use overflow parking. However, the efficient shuttle service offers a helpful alternative. Lastly, the beds are known for their comfort, though opinions on pillows and mattresses vary.
Overall, the Pillar and Post Inn & Spa provides a delightful retreat with notable strengths in its location, dining options, spa facilities and exceptional service.
Categories
Although the breakfast experience has mixed reviews, many guests commend the delicious made-to-order options and the friendly service, despite some feeling the buffet could offer more variety and suggesting the cost is high. Dinner at The Cannery Restaurant receives high praise for its delicious dishes, particularly the prime rib and gnocchi, which guests describe as exceptional. The quality of the food generally justifies the cost, making it a memorable dining experience.
Rooms are noted for their cleanliness, comfort and spaciousness with many guests enjoying the views and cozy beds. However, comments about dated décor and the need for modernization surface regularly. Despite this, the charming atmosphere of the rooms is well-regarded with some room-related cleanliness issues being an area for potential improvement.
Cleanliness throughout the hotel is generally commendable with the beautiful gardens contributing to a serene environment. Some reviews highlight specific areas needing more attention to match the high standards guests expect. The friendly and attentive staff consistently make a positive impact on the guest experience, offering accommodating and professional service.
The spa facilities stand out as a highlight, featuring both indoor and outdoor pools that create a relaxing and well-maintained atmosphere. Guests particularly enjoy the hot springs, heated outdoor pool and exceptional massage treatments, attributing to a soothing stay.
The pool area, including the outdoor saltwater pool, receives high praise for its cleanliness, beautiful surroundings and additional amenities like the hot tub and poolside bar. Despite occasional overcrowding, the tranquil environment adds to the overall enjoyment.
Parking facilities receive mixed reviews; while some find the proximity convenient, others encountered full lots and had to use overflow parking. However, the efficient shuttle service offers a helpful alternative. Lastly, the beds are known for their comfort, though opinions on pillows and mattresses vary.
Overall, the Pillar and Post Inn & Spa provides a delightful retreat with notable strengths in its location, dining options, spa facilities and exceptional service.
Luxury Hotel
Pillar and Post Inn & Spa is a historic country inn and spa in Niagara-on-the-Lake. While specific details from the provided search results are limited, it is part of the Vintage Hotels collection, known for their charming properties and spas, suggesting a focus on relaxation and a classic luxury experience.
Hotel Taking Steps Towards Sustainability
This hotel is mentioned as taking steps towards sustainability.
Hotel with Spa
Pillar and Post Inn & Spa features the 100 Fountain Spa, a 13,000 square foot facility. It includes a fireplace lounge, sauna, 12 treatment rooms, a saltwater pool inside, a freshwater pool outside, and the region's only indoor/outdoor hot springs.
Romantic Hotel
The Inn offers a tranquil spa with a fireplace-lit lounge, sauna, and a saltwater pool. It features the region's only indoor/outdoor hot springs, landscaped in stone and greenery. The Cannery Restaurant offers a fine dining experience.
Hotel with Swimming Pool
The Inn features both indoor and outdoor pools, a hot tub, and hot springs, providing a diverse range of options for relaxation and recreation. The spa facilities complement the pool amenities, making it a highly desirable destination.
Heated Pool Indoor Pool Outdoor Pool
Business Hotel
Located in Niagara-on-the-Lake, it offers a more refined and quieter environment, suitable for business travelers seeking a peaceful stay with potential access to meeting facilities.
Hotel with Parking
This hotel offers complimentary on-site parking for all guests. It has an on-site spa spanning 13,000 square feet and a fine dining restaurant.
Small Hotel
Blending rustic charm with modern amenities, this inn offers cozy rooms and luxurious suites. It features a 13,000-square-foot spa, a fine dining restaurant, and comfortable accommodations. It is close to Butler's Barracks and the Niagara Historical Society & Museum.
4-Star Hotel
The Pillar and Post Inn & Spa features charming accommodations, a luxurious spa, and fine dining. Its beautiful gardens and serene atmosphere make it a top choice for a relaxing getaway.
Hotel with Outdoor Pool
This hotel is home to the only heated outdoor pool in Niagara-on-the-Lake, surrounded by lush gardens and the soothing sounds of a waterfall. Guests can also enjoy a poolside patio for dining and outdoor hot springs.
Hotel with Indoor Pool
Located in Niagara on the Lake, this inn and spa offers an indoor pool for guests to enjoy.
Hotel with Heated Pool
This inn offers a 13,000-square-foot spa retreat with a heated indoor saltwater pool and a hot spring pool. It also features the only heated outdoor pool in Niagara-on-the-Lake.
Hotel near Golf Courses
Hotel with Gym
Guest Reviews
The Pillar and Post Inn & Spa boasts an outstanding location, earning high praise from guests for its prime placement close to vineyards and the charming downtown area of Niagara on the Lake. This beautiful spot features walking distance proximity to Queen Street, making it a convenient base for exploring the local attractions. The hotel's grounds and gardens are particularly stunning, adding to the overall atmosphere and setting.
Frequent mentions of its excellent location highlight its appeal, as guests appreciated both the aesthetic and historic aspects. The quiet yet accessible setting provides a perfect retreat while still being near the main attractions. Facilities at the Inn are also well-regarded, offering an ideal mix of convenience and comfort.
The Inn's shuttle service further enhances the property's allure, making it even easier to explore the surrounding area. Guests found the accommodation to be of high quality, complimenting the friendly staff and the well-maintained pools. Whether visiting for the beautiful grounds or the nearby wineries, the Pillar and Post Inn & Spa emerges as a top choice for those looking to experience Niagara on the Lake.
At the Pillar and Post Inn & Spa, breakfast seems to be a mixed experience for guests. While many rave about the breakfast options, describing them as delicious, excellent and even outstanding, others feel there's room for improvement. Positive highlights include made-to-order waffles and omelettes, the variety of choices and the friendly and accommodating service, particularly from servers like Jenny. Guests also appreciated the quality of meals at the Cannery Restaurant.
However, some reviews point out that the breakfast buffet could benefit from more variety, as current options seem limited. In addition, the extra cost for breakfast, approximately $30 plus tax and tips, is considered too high by several guests, who felt the price did not match the offering and would have preferred a simpler, cheaper continental option. The breakfast ends at 10 am, which might be inconvenient for late risers. Overall, while many guests enjoy the breakfast experience at the hotel, the high cost and limited selection are areas that could use some attention.
The dinner experience at Pillar and Post Inn & Spa consistently receives high praise from guests. With a reputation for delicious and excellent food, The Cannery Restaurant, in particular, stands out for its fantastic prime rib and gnocchi, which some guests describe as the best they have ever had. Portions and taste at the restaurant are notably impressive, making it a wonderful way to conclude an evening. While some guests find the pricing typical for the Niagara on the Lake area, many believe the quality of the food justifies the cost. Other dining options, such as the pub, also receive favorable comments for providing nice meals. Overall, the combination of good food, excellent drinks and attentive staff contributes to a memorable dining experience at the hotel.
The rooms at Pillar and Post Inn & Spa are a mix of positive and not-so-favorable impressions. Guests have frequently highlighted that the rooms are clean, well-kept and exceptionally comfortable. They especially appreciated the spacious and cozy ambiance with many noting the comfortable beds and beautiful views, such as those overlooking the garden or pool.
However, the décor and facilities appear somewhat dated with several guests mentioning the need for modernization, repainting and better lighting. Some rooms were described as dark, damp and musty, while others felt tight and uninviting despite featuring amenities like gas fireplaces. Additionally, experiences with room service have been inconsistent with one guest noting cleanliness issues on subsequent days.
While the charm and comfort of the rooms are well-regarded, there seems to be a consensus that a refresh could greatly enhance the overall experience.
The beds at Pillar and Post Inn & Spa predominantly receive favorable feedback for their comfort. Guests often highlight the comfort of the beds with mentions of comfy bedding and nice linen adding to a pleasant sleeping experience. Some reviews specifically praise the king size 4-poster bed for its exceptional comfort. However, there are mixed opinions regarding the pillows with several guests finding them uncomfortable or horrible. Additionally, a few reviews note issues with mattress comfort, citing old or firm mattresses that detract from the overall sleeping quality. Despite some negative remarks, the general sentiment towards the beds leans positively.
The Pillar and Post Inn & Spa generally receives commendation for its cleanliness and well-maintained facilities. Many guests have noted the hotel's immaculate condition, emphasizing the clean and quiet atmosphere, particularly appreciated by those seeking a relaxing stay. The grounds are also particularly praised for their beauty, boasting lovely gardens that add to the overall serene environment.
However, the reviews do not shy away from pointing out areas needing improvement. Some guests have observed lapses in cleaning standards, such as unclean carpets and housekeeping delays. Specific cleanliness issues were mentioned, including occasional dirty bathrooms and a found bandaid near the hot springs, indicating that the hotel's cleaning consistency could be improved.
Despite these drawbacks, the staff's friendliness and attentiveness have been consistently highlighted, contributing positively to the guest experience. The hotel maintains a welcoming ambiance with accessible facilities, although certain areas like the bathrooms could benefit from modern updates.
In summary, while the Pillar and Post Inn & Spa is generally clean and the grounds well-kept, some guests feel that attention to detail in cleanliness could be enhanced to match the otherwise high standards of the hotel.
The staff at Pillar and Post Inn & Spa consistently receive high praise from guests, standing out as a true highlight of the hotel experience. Guests frequently describe the staff as lovely, fantastic and amazing, underscoring their friendliness and helpfulness. The staff go out of their way to make guests feel welcome, providing attentive and accommodating service. Many reviews highlight the staff's kindness and willingness to assist, whether it be through the efficient shuttle service or simply offering a friendly greeting. The team at Pillar and Post is noted for being plentiful, always ready to help and ensuring guests have an excellent stay with friendly professionalism.
The spa at Pillar and Post Inn & Spa is frequently praised by guests for its clean and enjoyable facilities, including both indoor and outdoor pools. Many highlight the relaxing atmosphere and well-maintained environment. The indoor pool, in particular, receives commendations for its quality. The spa itself is described as "lovely," "gorgeous," and "amazing," with one guest specifically mentioning the wonderful hot springs and the heated outdoor pool as standout features.
Massage treatments are noted as particularly excellent with guests describing them as "out of this world" and wonderful. Service standards are high with specific recognition given to therapists like Sonya for their outstanding work. Overall, the spa's combination of excellent facilities, soothing atmosphere and professional staff leaves a lasting impression, making it a highlight for many visitors.
The pool area at the Pillar and Post Inn & Spa receives high praise from guests with many highlighting its standout features. The outdoor pool, particularly noted for being heated, offers a pleasant swimming experience even in the morning. The surrounding area is beautifully landscaped and well-maintained, complemented by clean facilities and excellent towel service. Guests frequently mention the outdoor pool's charm and the delightful atmosphere of the poolside bar, which also serves satisfying snacks.
In addition to the outdoor pool, guests enjoy the relaxing hot springs and the inviting indoor pool. Both pool areas provide a serene environment, perfect for unwinding. Despite some comments about the pool being overcrowded or a bit small for the hotel's size, the overall experience remains positive. Highlights include the warm water temperatures and the aesthetically pleasing sun deck area. The pool area stands out as one of the best features of the Pillar and Post Inn & Spa, contributing significantly to guests' enjoyment of the stay.
Guests at Pillar and Post Inn & Spa have shared mixed feelings about the hotel's parking facilities. While some appreciated the close proximity of parking areas to the main amenities such as the pool and spa, others found the car park to be completely full, leading them to use an overflow car park down the road. Additionally, the hotel does offer an additional parking lot at the back of one of the buildings, providing direct access to the rooms. On a positive note, the hotel's shuttle service received high praise for its excellent utilization, offering a convenient alternative for those who faced parking issues. For cycling enthusiasts, indoor bike storage is available, although not widely used by the guests.
The outdoor pool at Pillar and Post Inn & Spa has received enthusiastic reviews from guests. Described as heated and filled with saltwater, it provides a pleasurable swimming experience. Complementing this are the hot springs and hot tub, which guests also appreciated. The gas fire poolside adds to the ambiance, enhancing relaxation. Reviewers particularly enjoyed the pool's ample size and the beautifully maintained outdoor areas and gardens surrounding it. The outdoor pool and adjoining patio were often highlighted as key features of the property, praised for their beauty and the sense of tranquility they impart. The absence of crowds at the pool area further allows visitors to fully savor their time at this serene spot.
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Location
Frequent mentions of its excellent location highlight its appeal, as guests appreciated both the aesthetic and historic aspects. The quiet yet accessible setting provides a perfect retreat while still being near the main attractions. Facilities at the Inn are also well-regarded, offering an ideal mix of convenience and comfort.
The Inn's shuttle service further enhances the property's allure, making it even easier to explore the surrounding area. Guests found the accommodation to be of high quality, complimenting the friendly staff and the well-maintained pools. Whether visiting for the beautiful grounds or the nearby wineries, the Pillar and Post Inn & Spa emerges as a top choice for those looking to experience Niagara on the Lake.
Breakfast
However, some reviews point out that the breakfast buffet could benefit from more variety, as current options seem limited. In addition, the extra cost for breakfast, approximately $30 plus tax and tips, is considered too high by several guests, who felt the price did not match the offering and would have preferred a simpler, cheaper continental option. The breakfast ends at 10 am, which might be inconvenient for late risers. Overall, while many guests enjoy the breakfast experience at the hotel, the high cost and limited selection are areas that could use some attention.
Dinner
Rooms
However, the décor and facilities appear somewhat dated with several guests mentioning the need for modernization, repainting and better lighting. Some rooms were described as dark, damp and musty, while others felt tight and uninviting despite featuring amenities like gas fireplaces. Additionally, experiences with room service have been inconsistent with one guest noting cleanliness issues on subsequent days.
While the charm and comfort of the rooms are well-regarded, there seems to be a consensus that a refresh could greatly enhance the overall experience.
Beds
Cleanliness
However, the reviews do not shy away from pointing out areas needing improvement. Some guests have observed lapses in cleaning standards, such as unclean carpets and housekeeping delays. Specific cleanliness issues were mentioned, including occasional dirty bathrooms and a found bandaid near the hot springs, indicating that the hotel's cleaning consistency could be improved.
Despite these drawbacks, the staff's friendliness and attentiveness have been consistently highlighted, contributing positively to the guest experience. The hotel maintains a welcoming ambiance with accessible facilities, although certain areas like the bathrooms could benefit from modern updates.
In summary, while the Pillar and Post Inn & Spa is generally clean and the grounds well-kept, some guests feel that attention to detail in cleanliness could be enhanced to match the otherwise high standards of the hotel.
Staff
Spa
Massage treatments are noted as particularly excellent with guests describing them as "out of this world" and wonderful. Service standards are high with specific recognition given to therapists like Sonya for their outstanding work. Overall, the spa's combination of excellent facilities, soothing atmosphere and professional staff leaves a lasting impression, making it a highlight for many visitors.
Pool
In addition to the outdoor pool, guests enjoy the relaxing hot springs and the inviting indoor pool. Both pool areas provide a serene environment, perfect for unwinding. Despite some comments about the pool being overcrowded or a bit small for the hotel's size, the overall experience remains positive. Highlights include the warm water temperatures and the aesthetically pleasing sun deck area. The pool area stands out as one of the best features of the Pillar and Post Inn & Spa, contributing significantly to guests' enjoyment of the stay.
Parking
Outdoor Pool
Yes, Pillar and Post Inn & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Pillar and Post Inn & Spa.
No, Pillar and Post Inn & Spa doesn't allow dogs.
Yes, parking facilities are available at Pillar and Post Inn & Spa.
Yes, Pillar and Post Inn & Spa has a gym.
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