Prince of Wales
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Summary of reviewsThe Prince of Wales hotel in Niagara-on-the-Lake, renowned for its prime location, offers guests an exquisite blend of historic charm and modern comfort. Situated in the heart of the town, it provides convenient access to shops, restaurants, local attractions like the Shaw Festival Theatre and exquisite vineyards, making it an ideal base for exploring the area. Its serene yet central position enhances visitors' experiences, allowing them to immerse themselves in the local culture without the necessity of a car.
The hotel's breakfast experience garners mixed reviews with many guests praising the food quality and service, highlighting items such as croissants as extraordinary. Yet, some critiques revolve around its high price and slow service, suggesting room for improvement. In contrast, the dinner offerings, especially in the Noble restaurant, receive high acclaim for their delicious meals and superb service, despite occasional mentions of high prices and inconsistent food quality.
Guests are impressed by the hotel's rooms, which are beautifully decorated, comfortable and clean. The spacious suites, particularly the deluxe king and king suites, stand out for their comfort and size. However, some guests note that certain rooms feel dated and occasionally suffer from maintenance issues. The overall ambiance and historical charm of the rooms generally contribute to a pleasant stay, further enhanced by polite and helpful staff.
The hotel's cleanliness is well-regarded with many guests praising the attentive housekeeping and tidy environment. Yet, there are occasional mentions of maintenance lapses and areas needing deep cleaning, highlighting the need for more consistent standards. The staff are consistently lauded for their friendliness and professionalism, significantly enhancing the overall guest experience.
While the inclusion of free wifi is appreciated, some guests experience issues with its stability and performance. The spa facilities at the hotel receive high praise for their quality, cleanliness and relaxing atmosphere, making them a highlight for many visitors. However, some guests faced availability issues due to health restrictions.
The hotel's indoor and outdoor pools are popular for their cleanliness and enjoyable atmosphere, though some maintenance and temperature concerns are noted. The easy and convenient parking, including free on-site options, further adds to the positive experience, despite minor issues with on-street parking.
Guest experiences with the beds are varied with many finding them extremely comfortable, while others encounter issues with mattress quality. Despite these inconsistencies, the overall comfort of the hotel's rooms with soft linens and spacious areas, is frequently highlighted.
In summary, the Prince of Wales offers a compelling mix of historic charm, prime location and comfortable amenities. With its exceptional staff and elegant ambiance, it remains a favored choice among those visiting Niagara-on-the-Lake, albeit with minor areas for improvement in dining service, room maintenance and wifi stability.
Categories
The hotel's breakfast experience garners mixed reviews with many guests praising the food quality and service, highlighting items such as croissants as extraordinary. Yet, some critiques revolve around its high price and slow service, suggesting room for improvement. In contrast, the dinner offerings, especially in the Noble restaurant, receive high acclaim for their delicious meals and superb service, despite occasional mentions of high prices and inconsistent food quality.
Guests are impressed by the hotel's rooms, which are beautifully decorated, comfortable and clean. The spacious suites, particularly the deluxe king and king suites, stand out for their comfort and size. However, some guests note that certain rooms feel dated and occasionally suffer from maintenance issues. The overall ambiance and historical charm of the rooms generally contribute to a pleasant stay, further enhanced by polite and helpful staff.
The hotel's cleanliness is well-regarded with many guests praising the attentive housekeeping and tidy environment. Yet, there are occasional mentions of maintenance lapses and areas needing deep cleaning, highlighting the need for more consistent standards. The staff are consistently lauded for their friendliness and professionalism, significantly enhancing the overall guest experience.
While the inclusion of free wifi is appreciated, some guests experience issues with its stability and performance. The spa facilities at the hotel receive high praise for their quality, cleanliness and relaxing atmosphere, making them a highlight for many visitors. However, some guests faced availability issues due to health restrictions.
The hotel's indoor and outdoor pools are popular for their cleanliness and enjoyable atmosphere, though some maintenance and temperature concerns are noted. The easy and convenient parking, including free on-site options, further adds to the positive experience, despite minor issues with on-street parking.
Guest experiences with the beds are varied with many finding them extremely comfortable, while others encounter issues with mattress quality. Despite these inconsistencies, the overall comfort of the hotel's rooms with soft linens and spacious areas, is frequently highlighted.
In summary, the Prince of Wales offers a compelling mix of historic charm, prime location and comfortable amenities. With its exceptional staff and elegant ambiance, it remains a favored choice among those visiting Niagara-on-the-Lake, albeit with minor areas for improvement in dining service, room maintenance and wifi stability.
Historic Hotel
The hotel was named after the Duke and Duchess of York, later known as King George V and Queen Mary. Built around 1864, the hotel underwent many renovations over the course of a hundred years. In 1975, it was bought by the Wiens family who expanded the property. It was later included in the Vintage Hotel Properties in 1997.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Location of the pool: Indoor pool
Is it a pool of special type?
Heated pool
When is the pool open? All year
Show more...Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Nestled in the heart of Niagara-on-the-Lake, 'Prince of Wales' boasts an enviable location that guests repeatedly praise. This historic hotel is perfectly situated in the town's central area, providing convenient access to shops, restaurants and local attractions such as the Shaw Festival Theatre. Its prime location means that most downtown activities are just a short walk away, making it easy to explore the boutique shops, cafes, vineyards and other delightful spots without the need for a car.
The property's position offers an excellent blend of convenience and tranquil charm, making it a favorite among those who enjoy a blend of accessibility and relaxation. With its close proximity to everything, from the bustling strip to serene walking paths, guests can immerse themselves in the rich history and vibrant ambiance that Niagara-on-the-Lake has to offer. Many reviews highlight the added perks of on-site amenities, such as parking, which further enhance the stay experience.
Moreover, the hotel itself is a beautiful blend of vintage elegance and modern comfort, contributing to an atmosphere that guests find enchanting. This combination of a superb location and historic charm makes 'Prince of Wales' an ideal choice for anyone looking to experience the best of Niagara-on-the-Lake.
Visitors to Prince of Wales express varying opinions about the breakfast experience with a majority spotlighting positive aspects. Many guests rave about the quality and taste, describing the breakfast as excellent, delicious and superb with standout items like croissants lauded for being extraordinary. The service, when praised, is noted for being attentive and friendly, contributing to an overall pleasant dining atmosphere filled with natural light.
However, several criticisms appear consistently. Concerns are raised regarding the slow or inefficient service by some of the staff, which detracts from the experience for some patrons. Additionally, breakfast is often described as pricey and not included in the room price, leading to a perception of poor value for money. There are also mentions of a chaotic breakfast environment and the necessity of reservations adding to the inconvenience. Specific feedback suggests a need for more savory vegetarian options and lighter fare on the menu.
Though some guests didn't partake in the hotel's breakfast, they observed that it looked inviting and expressed intentions to try it in future visits. Overall, while there is significant praise for the food quality and service, the cost and some service issues highlight areas for improvement.
The Prince of Wales hotel offers a variety of dining experiences, receiving mixed reviews from guests. Many visitors enjoyed the charming ambience of the Churchill Lounge and praised the overall excellent dining options. The Noble restaurant stood out with numerous commendations for its delicious meals and superb service with special mentions for its wait staff, including Noel and Tristan. Afternoon tea at the hotel was frequently described as delicious and scrumptious with high-quality tea, coffee and fantastic scones.
However, some guests found the dinner menu to be pricey and a few were disappointed with the food quality, particularly in Noble. While some regarded their meals, especially dinner, as amazing, others noted issues like rare steak and fatty tomahawk steaks. Breakfast in the dining room and room service received positive feedback for taste and presentation, though the Noble restaurant's limited menu and some dissatisfaction with food options highlighted areas for improvement.
In summary, the hotel excels in creating memorable dining experiences, particularly in the Noble restaurant and during afternoon tea, but occasionally struggles with consistency and pricing.
The 'Prince of Wales' hotel offers a mix of experiences based on guest reviews with many appreciating the décor and comfort of the rooms. The decor is often described as beautiful, lovely and attractively decorated. Spacious and well-appointed suites, particularly the deluxe king and king suites, have been highlighted for their comfort and size. Guests frequently mention the cleanliness of the rooms with many noting that they are very clean, neat and nicely furnished. Some guests even inquired about the specific mattress used in certain rooms, indicating a high level of comfort.
However, there are areas where the hotel could improve. Several reviews mention that while the rooms are charming, many are small and sometimes dated with tired furniture and worn-out carpet. Musty smells are noted in some rooms, likely due to their age. Additionally, some rooms have been described as dark and airless with small windows that don't allow much natural light. Issues with cleanliness are occasionally reported with some guests finding their rooms dusty or not thoroughly cleaned.
Amenities such as the spacious bathrooms and Jacuzzi tubs are appreciated, but some reviews point out that certain facilities could use maintenance, like dripping taps or old bathroom elements. Despite some rooms needing updates, the overall ambiance, historical charm and comfortable furnishings provide a generally pleasant stay for guests. The staff is consistently praised for being polite, helpful and professional, enhancing the overall experience at this historic property.
At Prince of Wales, guests' experiences with the beds vary significantly. Many reviewers praise the beds for being super comfortable with some even describing them as the best they had ever slept in. Words like super cozy, incredibly comfortable and fantastically clean are frequently used, emphasizing the comfort and quality one can expect.
However, there are contrasting views as well. Several guests have noted issues such as uncomfortable lumps in the mattresses, sagging or beds slanting, which detracted from their sleep quality. Some even reported that the mattresses need replacing, being either too wobbly or too old. A few reviews mentioned poor experiences due to beds being extremely dusty or too high and some found the pillows causing neck pain.
Despite these inconsistencies, the rooms themselves are described as up-to-date, spacious and lovely, which somewhat compensates for the varied bed experiences. For many, soft linens and the overall comfort of the rooms are highlights. It's clear that while many find the beds at Prince of Wales exceedingly comfortable, there are sporadic reports of discomfort that potential guests might want to keep in mind.
Prince of Wales Hotel has received varied feedback on cleanliness from its guests. Many reviews highlight the exceptional level of cleanliness with several stating that their rooms were very clean, beautifully styled and dust-free. Guests often mentioned that the overall hotel was well-maintained, clean and comfortable with specific praise for the clean and cozy bathrooms and tidy rooms.
A significant number of guests also complimented the attentive housekeeping staff, noting that the cleaning team did a great job and the facility itself presented a very clean and comfortable environment. The cleanliness of the pool area also received positive remarks.
However, the hotel does face some criticisms. Several guests pointed out issues such as dusty rooms, cobwebs in the corners, unclean bathrooms and general maintenance lapses. Rooms occasionally suffered from a musty smell, urine stains and insect infestations. Other issues included carpet stains throughout the hotel, outdated furniture and a need for thorough deep cleaning in some areas.
While many found the hotel generally clean and well-tended, these mixed reviews indicate that Prince of Wales Hotel should address specific areas to ensure consistency in their cleanliness standards.
The reviews for the 'Prince of Wales' hotel predominantly highlight the exceptional quality of their staff. Guests consistently praise the staff as very friendly, accommodating and helpful with many noting their professionalism and kindness. The front desk employees receive particular commendation for their efficiency and politeness, while the housekeeping and spa staff are described as warm and welcoming. Several reviewers mentioned special gestures made by the staff, such as delivering a bottle of wine for anniversaries and ensuring birthdays are memorable with extra touches like balloons and cards. It's evident that the hotel staff go above and beyond to provide great service, contributing to an overall positive experience for guests. Although there were a few isolated mentions of less satisfactory interactions, the general consensus is that the staff at 'Prince of Wales' significantly enhance the travel experience with their attentiveness, friendliness and welcoming nature.
The Prince of Wales hotel offers wifi as part of the room price, providing the convenience of internet access without additional charge. However, several guests noted issues with the service, mentioning that the wifi connection was unstable or not working during their stays. Some guests experienced poor performance or complete unavailability of the internet with minimal assistance from the staff in resolving the issues. While the inclusion of wifi is a positive aspect, improvements in stability and responsiveness to connectivity issues would enhance guest satisfaction.
The spa at the Prince of Wales hotel receives high marks for its overall quality and cleanliness. Guests frequently describe it as lovely, top-notch and even amazing with the salt water pool also earning favorable remarks. Many found their swims particularly enjoyable and massages were highlighted as a key part of their positive experiences. The spa's maintenance and cleanliness standards are commended, ensuring a pleasant atmosphere for relaxation.
However, not all feedback is glowing. There were unfortunate mentions of rude service from a spa clerk and the dissatisfaction with a couples massage. Furthermore, certain guests experienced disappointment due to the spa and outdoor pool being unavailable either because of Covid19 restrictions or off-season closures. These situations underscore the need for better communication regarding facility availability and a potential update to the spa etiquette information.
Despite these setbacks, many guests left with a strong desire to return and fully enjoy the spa facilities, suggesting overall satisfaction with what the spa has to offer when it is accessible.
The Prince of Wales hotel features both indoor and outdoor swimming pools, which have garnered a mix of positive feedback from guests. Many reviewers appreciated the lovely and fantastic pool areas, highlighting the warm saltwater pool as a particular favorite. The pool settings were often described as nice, enjoyable and clean, making it a popular spot for guests who love to swim.
However, there were some concerns raised about the pool facilities. Some guests mentioned that the indoor pool room felt cold and had a noticeable musty smell. There were also instances where the pool was not functional or unavailable due to health restrictions or maintenance issues. Despite these drawbacks, guests overall found the pool to be a worthwhile amenity, especially enjoying the relaxing atmosphere and clean environment.
The Prince of Wales hotel offers a highly convenient parking experience for its guests. Many reviews highlight the abundance of parking options with plenty of spaces available nearby or within walking distance of the hotel. Guests appreciate the reserved and private parking facilities, describing them as perfect, convenient and fantastic. Additionally, the hotel provides free parking, adding to the overall convenience.
The on-site car park is praised for its accessibility, including specific arrangements for handicapped parking. Some guests mention the ease of parking as a significant benefit, complementing the hotel's great location. Although on-street parking is described as limited and the parking lot occasionally unplowed, these minor issues do not overshadow the overall positive feedback regarding parking at the Prince of Wales hotel.
The Prince of Wales hotel features an indoor pool that many guests appreciate for its general look and feel, describing it as a nice and clean facility. However, certain maintenance issues have been noted, including the need for better lighting and air conditioning in the pool area. Additionally, some guests mentioned that the pool room's temperature could be warmer and highlighted concerns over cleanliness, particularly with the shower area. Availability issues were also reported with the pool facilities sometimes being restricted due to health regulations. Despite these challenges, those who used the pool enjoyed a quiet and pleasant experience.
The Prince of Wales is a destination celebrated for its rich historical significance and old English charm. Visitors frequently highlight the beautiful historic building and its wonderfully maintained Victorian architecture and interior, giving the hotel a distinctly vintage feel. The atmosphere of the hotel transports guests back to the 19th century with classic period decor and a luxurious ambiance reminiscent of a bygone era.
The sense of history is palpable throughout the property, from the splendid architecture to the extensive use of British paintings that adorn the walls. The romantic and scenic location further adds to the hotel's allure, making it a quintessential spot to soak in old-world elegance and charm.
Despite some mentions of a chaotic hotel layout, the historical character and beautiful design more than make up for it, offering a quaint and charming experience. The hotel's tasteful renovations have managed to preserve its historical essence while providing modern comforts, allowing guests to enjoy a taste of Victorian opulence in a beautifully kept setting. This historic property is indeed a gem for those who appreciate a blend of luxurious nostalgia and scenic charm.
Nestled in the heart of Niagara-On-The-Lake, the Prince of Wales hotel exudes Victorian-era elegance and luxury. Its striking Victorian architecture and refined interior immediately convey a sense of opulence. The hotel promises the finest luxury, capturing the grandeur of a bygone era. Although it carries a premium price tag, guests find it to be a charming and fancy place that still holds an aura of elegant luxury. While some question the justification of its high cost, many acknowledge the hotel's historical significance as it once set the gold standard for high quality.
The 'Prince of Wales' hotel sets the perfect stage for a romantic escape with an atmosphere steeped in a charming Victorian feel and luxurious historic ambiance. An exceptional addition, such as the fireplace and the romantic four-poster room, enhances the fireside intimacy, making it an ideal spot for couples celebrating significant milestones like wedding anniversaries or honeymoons.
Rooms are beautifully decorated, particularly for anniversaries, ensuring that guests feel special during their stay. The honeymoon suite comes highly recommended with thoughtful touches like a honeymoon package that includes rose petals and real roses, adding to the romantic aura.
The place exudes romance, from its Victorian architecture to its romantic ambiance and charming character. Guests frequently note the romantic atmosphere that pervades, making it not only a wonderful place for a romantic getaway but also suitable for celebratory occasions and family stays.
Dining experiences here are equally lauded with a nice place for dinner contributing to the overall friendly and romantic feel of the hotel. In summary, whether celebrating a honeymoon, anniversary or simply desiring a romantic holiday, the 'Prince of Wales' hotel captures the essence of romance, making it a memorable destination.
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Location
The property's position offers an excellent blend of convenience and tranquil charm, making it a favorite among those who enjoy a blend of accessibility and relaxation. With its close proximity to everything, from the bustling strip to serene walking paths, guests can immerse themselves in the rich history and vibrant ambiance that Niagara-on-the-Lake has to offer. Many reviews highlight the added perks of on-site amenities, such as parking, which further enhance the stay experience.
Moreover, the hotel itself is a beautiful blend of vintage elegance and modern comfort, contributing to an atmosphere that guests find enchanting. This combination of a superb location and historic charm makes 'Prince of Wales' an ideal choice for anyone looking to experience the best of Niagara-on-the-Lake.
Breakfast
However, several criticisms appear consistently. Concerns are raised regarding the slow or inefficient service by some of the staff, which detracts from the experience for some patrons. Additionally, breakfast is often described as pricey and not included in the room price, leading to a perception of poor value for money. There are also mentions of a chaotic breakfast environment and the necessity of reservations adding to the inconvenience. Specific feedback suggests a need for more savory vegetarian options and lighter fare on the menu.
Though some guests didn't partake in the hotel's breakfast, they observed that it looked inviting and expressed intentions to try it in future visits. Overall, while there is significant praise for the food quality and service, the cost and some service issues highlight areas for improvement.
Dinner
However, some guests found the dinner menu to be pricey and a few were disappointed with the food quality, particularly in Noble. While some regarded their meals, especially dinner, as amazing, others noted issues like rare steak and fatty tomahawk steaks. Breakfast in the dining room and room service received positive feedback for taste and presentation, though the Noble restaurant's limited menu and some dissatisfaction with food options highlighted areas for improvement.
In summary, the hotel excels in creating memorable dining experiences, particularly in the Noble restaurant and during afternoon tea, but occasionally struggles with consistency and pricing.
Rooms
However, there are areas where the hotel could improve. Several reviews mention that while the rooms are charming, many are small and sometimes dated with tired furniture and worn-out carpet. Musty smells are noted in some rooms, likely due to their age. Additionally, some rooms have been described as dark and airless with small windows that don't allow much natural light. Issues with cleanliness are occasionally reported with some guests finding their rooms dusty or not thoroughly cleaned.
Amenities such as the spacious bathrooms and Jacuzzi tubs are appreciated, but some reviews point out that certain facilities could use maintenance, like dripping taps or old bathroom elements. Despite some rooms needing updates, the overall ambiance, historical charm and comfortable furnishings provide a generally pleasant stay for guests. The staff is consistently praised for being polite, helpful and professional, enhancing the overall experience at this historic property.
Beds
However, there are contrasting views as well. Several guests have noted issues such as uncomfortable lumps in the mattresses, sagging or beds slanting, which detracted from their sleep quality. Some even reported that the mattresses need replacing, being either too wobbly or too old. A few reviews mentioned poor experiences due to beds being extremely dusty or too high and some found the pillows causing neck pain.
Despite these inconsistencies, the rooms themselves are described as up-to-date, spacious and lovely, which somewhat compensates for the varied bed experiences. For many, soft linens and the overall comfort of the rooms are highlights. It's clear that while many find the beds at Prince of Wales exceedingly comfortable, there are sporadic reports of discomfort that potential guests might want to keep in mind.
Cleanliness
A significant number of guests also complimented the attentive housekeeping staff, noting that the cleaning team did a great job and the facility itself presented a very clean and comfortable environment. The cleanliness of the pool area also received positive remarks.
However, the hotel does face some criticisms. Several guests pointed out issues such as dusty rooms, cobwebs in the corners, unclean bathrooms and general maintenance lapses. Rooms occasionally suffered from a musty smell, urine stains and insect infestations. Other issues included carpet stains throughout the hotel, outdated furniture and a need for thorough deep cleaning in some areas.
While many found the hotel generally clean and well-tended, these mixed reviews indicate that Prince of Wales Hotel should address specific areas to ensure consistency in their cleanliness standards.
Staff
Wi-Fi
Spa
However, not all feedback is glowing. There were unfortunate mentions of rude service from a spa clerk and the dissatisfaction with a couples massage. Furthermore, certain guests experienced disappointment due to the spa and outdoor pool being unavailable either because of Covid19 restrictions or off-season closures. These situations underscore the need for better communication regarding facility availability and a potential update to the spa etiquette information.
Despite these setbacks, many guests left with a strong desire to return and fully enjoy the spa facilities, suggesting overall satisfaction with what the spa has to offer when it is accessible.
Pool
However, there were some concerns raised about the pool facilities. Some guests mentioned that the indoor pool room felt cold and had a noticeable musty smell. There were also instances where the pool was not functional or unavailable due to health restrictions or maintenance issues. Despite these drawbacks, guests overall found the pool to be a worthwhile amenity, especially enjoying the relaxing atmosphere and clean environment.
Parking
The on-site car park is praised for its accessibility, including specific arrangements for handicapped parking. Some guests mention the ease of parking as a significant benefit, complementing the hotel's great location. Although on-street parking is described as limited and the parking lot occasionally unplowed, these minor issues do not overshadow the overall positive feedback regarding parking at the Prince of Wales hotel.
Indoor Pool
Historic
The sense of history is palpable throughout the property, from the splendid architecture to the extensive use of British paintings that adorn the walls. The romantic and scenic location further adds to the hotel's allure, making it a quintessential spot to soak in old-world elegance and charm.
Despite some mentions of a chaotic hotel layout, the historical character and beautiful design more than make up for it, offering a quaint and charming experience. The hotel's tasteful renovations have managed to preserve its historical essence while providing modern comforts, allowing guests to enjoy a taste of Victorian opulence in a beautifully kept setting. This historic property is indeed a gem for those who appreciate a blend of luxurious nostalgia and scenic charm.
Luxury
Romantic
Rooms are beautifully decorated, particularly for anniversaries, ensuring that guests feel special during their stay. The honeymoon suite comes highly recommended with thoughtful touches like a honeymoon package that includes rose petals and real roses, adding to the romantic aura.
The place exudes romance, from its Victorian architecture to its romantic ambiance and charming character. Guests frequently note the romantic atmosphere that pervades, making it not only a wonderful place for a romantic getaway but also suitable for celebratory occasions and family stays.
Dining experiences here are equally lauded with a nice place for dinner contributing to the overall friendly and romantic feel of the hotel. In summary, whether celebrating a honeymoon, anniversary or simply desiring a romantic holiday, the 'Prince of Wales' hotel captures the essence of romance, making it a memorable destination.
Yes, Prince of Wales has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Prince of Wales.
No, Prince of Wales doesn't allow dogs.
Yes, parking facilities are available at Prince of Wales.
Yes, Prince of Wales has a gym.
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