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Parkway Hotel & Spa

Newport , Cwmbran Drive (Show on Map)

8.4

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Parkway Hotel & Spa is a comfortable and spacious hotel with an excellent location, easily accessible with ample free parking. The hotel's beautiful surroundings, such as the grand park and lovely grounds, make for a peaceful environment for a pleasant stay. The breakfast experience is a mixed bag with some guests raving about the lovely breakfast and impressive selection of options, while others were disappointed with cold food or long wait times. The dinner options available at the hotel varied in quality with some guests enjoying the food in the Lounge, while others found it to be cold and overcooked. The hotel staff are seen as a major asset and contribute to a welcoming and comfortable stay for guests. The cleanliness of the hotel was generally praised by guests, although some areas may need improvement. The spa facilities were described as both good and nice and the swimming pool and hot tub were particularly praised. The beds received mixed reviews with some guests finding them very comfortable, while others thought they were too hard or too soft. Overall, the hotel is considered satisfactory, but not exceptional with some guests feeling that it does not quite measure up to its declared four-star status.
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Hotel with Spa

The Parkway Hotel & Spa offers a place for guests to find inner calm at The Beauty Rooms. The spa uses the finest Yon-Ka products from Paris and is the only spa in South Wales that offers this award winning brand. The spa offers three treatment rooms, a warm luxurious pool, spa bath, sauna, and steam room, all designed with the grand Colonial times in mind. Guests can choose from a variety of spa packages including Afternoon Tea & Spa, Lunch & Spa, Thursday Twilight Therapy, Overnight Spa & Relax, Overnight Champagne & Spa Break, and Classic Champagne Break. The spa also offers a variety of treatments such as Back, Neck & Shoulder Massage, Beauty Break Facial, Nail Shape & Polish, Full Body Massage, Le Grande Classique Facial, Deluxe Manicure/Pedicure, BIAB Builder Gel Nails and LVL Lashes. Guests can upgrade to a Shepherd’s Hut with complimentary use of the Japanese Spa Bath for an additional fee.

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool Children's Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Children's Pool

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Deluxe Twin Room With free Wi-FI, this room offers tea and coffe making facilities,complimentary bottles of water, magazines, and an LCD TV with Preview.

Penthouse Suite The suite has 1 bedroom and 1 bathroom with a bath or a shower and free toiletries. The suite features executive lounge access, a wardrobe, a safe deposit box, an electric kettle and a flat-screen TV with cable channels. The unit has 1 bed.

Junior Suite The suite has 1 bedroom and 1 bathroom with a bath or a shower and free toiletries. The suite features executive lounge access, a wardrobe, a safe deposit box, an electric kettle, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Suite with Garden View Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath or a shower and a hairdryer. The suite provides executive lounge access, a wardrobe, a safe deposit box, an electric kettle and a flat-screen TV with cable channels. The unit offers 1 bed.

Deluxe Double Room This double room has a TV and executive lounge access.

Shepherds Hut This Shepherds Hut is situated at the back of the hotel.

About Parkway Hotel & Spa

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Guest Reviews

8.4

Very Good

Location

The Parkway Hotel & Spa boasts an excellent location - easily accessed with a secure and vast parking area. Reviews also mention the hotel's beautiful surroundings, such as the grand park and lovely grounds. While some guests found it a bit far out from Cardiff, the location is perfect for those looking to visit both Newport and Cardiff. It's an ideal location for exploring the historic town of Caerleon and getting into Cardiff with its enormous beauty appreciated by many of the guests. Overall, a nicely positioned and peaceful environment for a pleasant stay.

Breakfast

The breakfast experience at Parkway Hotel & Spa is a mixed bag with some guests raving about the lovely breakfast and impressive selection of options, including a coffee machine and fruit juices. Others were disappointed with cold food or long wait times, while some items like sausages weren't up to par. Despite the hit or miss nature of the breakfast, there are plenty of fans who describe it as fantastic, top quality and delicious. Room service breakfast is available for a small charge, while some guests note the restaurant is closed certain nights. Overall, there's a desire for a little more variety in the continental selection with perhaps more choices like cheeses and meats. Despite some criticisms, the breakfast at Parkway Hotel & Spa is described as excellent, first class and definitely worth experiencing.

Dinner

According to guest reviews of the Parkway Hotel & Spa, the dinner options available at the hotel varied in quality. Some guests enjoyed the food in the Lounge, finding it nice and reasonably priced, while others found it to be cold and overcooked. The Bar/Lounge area offered a good dinner option on Mondays to Wednesdays with some guests praising the delicious and great value meals, while others were disappointed with the quality of the food they ordered there. The hotel's restaurant received mixed reviews with some guests finding the food amazing or delicious, while others found it disappointing, poor, tasteless or unappetizing. There were also complaints about the carvery meat being a stingy amount and the roast potatoes being too hard to eat. Guests with dietary requirements complained about the lack of effort made to provide alternative options and some guests found the menu to be poor and lacking in vegetarian options. Finally, there were some additional complaints about the poor quality of the sweet and the hotel's refusal to accept vouchers from certain newspapers.

Rooms

The Parkway Hotel & Spa is a comfortable and spacious hotel, perfect for a relaxing getaway. Reviews indicate that the rooms are generally pleasant, well-equipped and very comfortable - some guests noted that their room was lovely and warm. However, a few guests found their room a little too hot and stuffy and some felt that the decor was quite small and dated with fixtures and fittings hanging off the walls. A couple of guests also noted that their bathroom was too small and required updating.

Additionally, some guests felt that the rooms were overall a bit tired and could use some TLC with one guest noting that the decor was slightly outdated. However, others found the rooms to be spacious and clean with many mentioning the comfortable and cosy nature of the rooms. Some guests were also happy to note that coffee and tea was provided and that there was a fridge in the room.

A few guests felt that the hotel could benefit from updating some of its furniture to have a more contemporary look. Others found their room to be quite small and one guest was disappointed that their room looked like a standard double. Despite these minor issues, the standard of the room was generally seen as high with some guests noting that they had booked one of the suites, which was fantastic and luxurious.

Reviews of the rooms were mixed with some guests finding them slightly dated or in need of a little updating. However, most guests were very happy with their stay, noting the exceptional cleanliness of the rooms and the relaxed and inviting vibe of the hotel. While there were some negative points noted, overall the rooms at Parkway Hotel & Spa offer a comfortable and pleasant stay.

Beds

The Parkway Hotel & Spa has received mixed reviews about their beds. While some guests found the beds to be very comfortable, others thought they were too hard or too soft. Unfortunately, some even described the beds as uncomfortable with springs digging into their backs. Several guests also expressed a desire for firmer mattresses. On the positive side, some guests found the beds to be comfy and the views from the room were lovely. It's worth mentioning that some guests were disappointed that there were no robes provided in the room for the spa. Overall, if you prioritize comfortable beds during your stay, it may be best to inquire about the firmness of the mattress before booking at the Parkway Hotel & Spa.

Cleanliness

The Parkway Hotel & Spa is a lovely property with great facilities including a clean spa. The cleanliness of the hotel was generally praised by guests, describing the hotel and rooms as clean, tidy and exceptionally clean. The cleaning staff were also noted to be very good. However, some guests did experience issues such as mould in the shower, cobwebs and hair in the bath and some felt the cleaning could have been better. A few guests also mentioned that the hotel was old and tired, but the room itself was comfortable and clean. Overall, the hotel puts effort into keeping their property clean, but some areas may need improvement.

Staff

Guests at the Parkway Hotel & Spa have consistently praised the hotel staff for their friendly and efficient service. The majority of reviews describe the staff as helpful, accommodating and professional with many guests singling out individuals for special praise, such as Claire, Carla, Mel, Helen and John. However, a few guests have mentioned encountering some inexperienced or rude staff members and there were some comments about staffing issues in the restaurant. Overall, the hotel staff are seen as a major asset and contribute to a welcoming and comfortable stay for guests.

Wi-Fi

The Wi-Fi situation at Parkway Hotel & Spa is a bit of a mixed bag according to recent guest reviews. Some travelers reported having a problem with the internet or issues with their Wi-Fi on occasion during their stay. Others mentioned that Wi-Fi could be better overall with some saying that there was no Wi-Fi available in their room at all. However, there were also comments from guests looking for better internet connectivity during their stay. In general, the consensus seems to be that the Wi-Fi at Parkway Hotel & Spa could use some improvement with some rating it as very poor or poor.

Spa

Parkway Hotel & Spa offers an excellent range of spa facilities for guests to enjoy during their stay. Although some guests mentioned that the showers weren't working in the spa area, overall guests were pleased with the decent spa facilities. The spa was described as both good and nice and many guests mentioned the brilliant spa facilities. With options including massage and beauty treatments, the hotel and spa were both deemed good. Guests enjoyed a relaxing weekend using the pool, jacuzzi and even playing snooker. Although some guests felt that the facilities were below the standard for a spa hotel, many still appreciated the nice spa and enjoyed the facilities. The leisure facilities were described as fantastic and great with some guests even loving the spa. However, there were some negative comments about the spa and spa staff being rude and one guest even called the spa shambolic. Despite this, Parkway Hotel & Spa is a great option for those seeking an enjoyable spa experience during their travels.

Pool

If you're looking for a weekend getaway where you can unwind and relax, Parkway Hotel & Spa might be the place for you. Past guests have raved about the hotel's swimming pool and hot tub, which are absolutely amazing. There's even a sauna where you can really decompress. Families love the children's pool, but adults are sure to enjoy the heated indoor pool as well. While there were some minor issues with the pool being out of order for a day or cold at times, most guests have had no issues with the pool area during their stays. The only complaint was that the pool could use an upgrade and renovation to bring it up to the same standard as the rest of the hotel. Regardless, guests have had a good time playing snooker, using the spa and enjoying the pool area. Access to the pool is included with your stay and is perfect for a nice afternoon spent lounging. Come for the pool and spa facilities and you won't be disappointed!

Parking

One of the perks of staying at Parkway Hotel & Spa is the ample free parking available. Guests need not worry about finding a spot for their vehicle as there is plenty of parking space available. The convenience of easy parking right in front of the hotel is appreciated by the visitors. However, there were some guests who didn't like the fact that there was no parking available which made finding a spot after a day out difficult. Overall, the hotel offers plenty of free parking for guests to utilize during their stay.

4 Star

The Parkway Hotel & Spa seems to elicit mixed reactions from its guests; some are pleased with its sizeable rooms, comfortable beds and overall cleanliness, while others are convinced that it does not quite measure up to its declared four-star status. The friendly staff and the tasty complimentary breakfast are among the highlights noted by guests. Some visitors were disappointed by the quality of the breakfast, which they felt wasn't on par with that of a four-star hotel. Nevertheless, most guests found the hotel easy to book and were able to enjoy the pleasant experience. In general, the hotel is considered satisfactory, but not exceptional and while some visitors would have liked more immaculate rooms, others enjoyed the nice bar and garden section.

Yes, Parkway Hotel & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool.

Yes, a spa is available at Parkway Hotel & Spa.

No, Parkway Hotel & Spa doesn't allow dogs.

Yes, parking facilities are available at Parkway Hotel & Spa.

Yes, Parkway Hotel & Spa has a gym.

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