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Summary of reviewsOne Burgess Hill is praised for offering a tranquil retreat in a serene country location, providing stunning views of nature and proximity to both New Plymouth's city center and Mt Taranaki National Park. The beautiful grounds, lovely gardens and river valley overlook enhance the tranquil atmosphere, making it perfect for relaxation and exploration. Guests appreciate the blend of peaceful seclusion and urban convenience, despite minor challenges in finding the location initially.
The breakfast service at Quails Nest eatery impresses with exceptional food quality and flexible service hours until 2:00 pm. The option for in-room breakfast delivery further elevates the guest experience, despite some minor complaints about pricing and tea bags. Dinner at Quails Nest is also highly praised, highlighting delicious steaks, divine meals and excellent coffee. The restaurant enhances the dining experience with scenic views, a cozy setting and well-managed amenities like a fireplace. Guests commend the overall quality and service, adding significant value to their stay.
The rooms at One Burgess Hill stand out for their spaciousness, cleanliness and modern amenities, including well-furnished kitchens, soundproofing and floor-to-ceiling windows offering lush green views. Guests find the accommodations comfortable with cozy beds, immaculate bathrooms and expansive living areas. Despite occasional maintenance needs and privacy concerns related to shared terraces, the high-quality facilities, serene environment and breathtaking views contribute to a positive impression.
Cleanliness is a notable strength with guests frequently mentioning the immaculate condition of the rooms and daily cleaning services upon request. Minor issues like carpet stains and occasional ants do not overshadow the overall positive feedback on the property's cleanliness and maintenance.
The staff at One Burgess Hill receive consistent praise for their exceptional service and hospitality. Guests highlight the friendly, accommodating demeanor of the team with specific mentions of the owner and management's efforts to make stays enjoyable. The staff's attentiveness and helpfulness significantly enhance the guest experience, making them feel valued and comfortable.
Guests have mixed experiences with the free wifi with some finding it fast and reliable for streaming, while others report weak reception, intermittent signals and slow speeds. The parking facilities are ample and convenient, although access from the main highway can be tricky, especially at night.
Reviews on the beds vary with many guests describing them as super comfortable and luxurious, contributing to a restful sleep. However, some found the beds too firm or the mattresses tired, indicating a need for improvement in consistency.
Overall, One Burgess Hill is regarded as a superb four-star destination with a blend of luxury and comfort. The spacious rooms, modern facilities, exceptional service and peaceful location make it an excellent choice for those seeking relaxation and refinement. Guests particularly appreciate the luxurious wood cabins and the penthouse suite with a private spa, underscoring the property's sophisticated elegance. Show more
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Aparthotel with Free Wi-Fi
This aparthotel provides free Wi-Fi. Some guests appreciate its fast and reliable connection, which works well for streaming services like Netflix.
Aparthotel with Parking
One Burgess Hill offers free private on-site parking. This provides a secure and exclusive parking option for guests.
Small Aparthotel
This aparthotel offers self-contained units overlooking the Waiwhakaiho River, providing modern rooms with wood-burning fires and private outdoor spas in some units. It features spacious and comfortable rooms with well-stocked kitchens and free guest laundry.
5-Star Aparthotel
This aparthotel provides well-appointed apartments with modern kitchens and comfortable living spaces. Its location in a quiet area offers a peaceful retreat while still being close to city amenities.
Boutique-style Aparthotel
Aparthotel near Ski Resorts
Aparthotel Taking Steps Towards Sustainability
Aparthotel for Honeymoon
Romantic Aparthotel
Accessible Aparthotel
Aparthotel with Gym
Room Types
Classic StudioLocated on the ground floor with direct access to the lawn. Features a kitchen, flat-screen TV and en suite bathroom.
Please note there is no capacity for additional guests.
Executive StudioLocated on the ground floor with direct access to the lawn and views of the river. Features a kitchen, flat-screen TV and en suite bathroom with spa bath.
Please note there is no capacity for additional guests.
Deluxe StudioLocated on the upper floor with views of the river. Features a kitchen, flat-screen TV and a bathtub by the window to enjoy the native landscape.
Please note there is no capacity for additional guests.
King StudioLocated on the ground floor with outdoor patio and rural and garden view. Features a kitchen, air-conditioning, a flat-screen TV and en suite bathroom with bath.
Please note there is no capacity for additional guests.
One-Bedroom ApartmentThis apartment has a bedroom and bathroom with spa bath located upstairs. Downstairs, there is a lounge area with flat-screen TV and fireplace, plus a dining area and kitchen. Features direct access to the lawn with river views.
Please note the price is based on 2 guests. Maximum occupancy is 3 guests (see Hotel Policies).
Two-Bedroom ApartmentThis apartment has 2 bedrooms and a bathroom with spa bath upstairs. Downstairs, there is a kitchen and a lounge area with fireplace and flat-screen satellite TV. Features direct access to the lawn with river views.
Please note the price is based on 2 guests. Maximum occupancy is 5 guests (see Hotel Policies).
Please note that the standard bedding configuration is 1 king-size bed and 2 single beds.
Penthouse ApartmentThis apartment features a balcony with a hot tub. It also includes air-conditioning, a lounge with satellite TV and an en suite bathroom with both a shower and a bath.
Please note there is no capacity for additional guests.
Guest Reviews
9.2
Excellent
Location
One Burgess Hill offers guests a tranquil retreat set in a quiet country location with stunning views of the surrounding nature and river. This beautiful property is situated slightly outside New Plymouth, conveniently between the city center and Mt Taranaki National Park, making it a perfect spot for both relaxation and exploration. Despite its seclusion, it boasts close proximity to town, shops and restaurants, requiring only a short drive to reach the bustling downtown area.
The serene setting, accentuated by green fields, lovely gardens and a peaceful overlook of the river valley, invites visitors to unwind and enjoy the tranquil atmosphere. The property’s beautifully maintained grounds and spacious, comfortable rooms further enhance the stay, offering guests an uninterrupted view of the scenic countryside.
Although finding the location might be slightly challenging initially, the peaceful seclusion and the picturesque views from the rooms make it worthwhile. Guests love the quiet, private environment that provides an idyllic escape from the noise of the city, while still being easily accessible via State Highway 3.
All in all, One Burgess Hill stands out as an outstanding destination with its perfect blend of rural tranquility and urban convenience, making it an ideal base for a refreshing getaway or a hub for local exploration.
Breakfast
The breakfast experience at One Burgess Hill is frequently praised by guests with many highlighting the exceptional quality at the Quails Nest eatery. The service there is noted as great, complementing the delicious and divine food that guests enjoy. The option to have breakfast served until 2:00 pm adds a unique and appreciated flexibility for late risers. Additionally, the ability to have breakfast delivered directly to the room adds an extra layer of relaxation. Despite minor complaints about high prices and weak tea bags, the overall impression of the breakfast service is highly positive with it being a memorable part of the stay for many guests.
Dinner
One Burgess Hill boasts an excellent on-site restaurant, Quails Nest Eatery, that guests consistently rave about. The restaurant is described as fabulous and beautiful with many praising the delicious food, including tasty steaks and divine meals. Guests appreciate the amazing food and coffee, highlighting that the meals, from snacks to full dinners, are always scrumptious. The restaurant itself is lovely and considered a great addition to the venue, offering excellent value with a five-star dining experience.
Moreover, the scenic views from the restaurant enhance the dining experience with some reviews mentioning the breathtaking vista of native bushland. Families also found the setting cozy with well-managed amenities like a fireplace, adding to the charm. While some found the dinner menu options slightly odd, the overwhelming consensus is that the quality and service are top-notch, contributing to an unforgettable stay.
With substantial kitchen facilities available in the spacious rooms and the extra convenience of Quails Nest Eatery on-site, One Burgess Hill offers a stellar dining option that enhances the overall guest experience, making it a must-stay destination.
Rooms
One Burgess Hill offers an exceptional experience with its spacious, clean and modern accommodations. The rooms are notably large and well-equipped, featuring amenities like well-furnished kitchens, soundproofing and floor-to-ceiling windows that provide stunning views of the lush green surroundings and the river. Guests appreciate the quiet and peaceful atmosphere, making it a perfect little getaway.
The accommodation excels in comfort, boasting cozy beds and immaculate rooms that ensure a restful stay. The bathrooms are particularly praised for their size and features, including luxurious bathtubs with scenic views. The expansive living areas and terraces add to the overall appeal with many guests highlighting the lovely outlook and beautiful gardens.
Guests are delighted with the high-quality facilities, such as the free laundry service, modern kitchens, efficient showers and heated spa. The rooms are designed thoughtfully to enhance comfort and convenience, providing a serene environment that many find inviting and relaxing.
Despite minor issues such as occasional maintenance needs and privacy concerns related to shared terraces, One Burgess Hill remains a top choice for travelers seeking a combination of luxury, space and beautiful natural surroundings. Its convenient location, excellent amenities and breathtaking views consistently leave a positive impression on guests.
Beds
At 'One Burgess Hill', the beds have sparked a variety of opinions from guests. On the positive side, many reviewers describe the beds as super comfortable, cozy and luxurious. Guests frequently mentioned sleeping in large and massive beds that provide ample space and comfort. The bedding is often highlighted for contributing to a great sleep experience and items such as pillows also receive praise for enhancing comfort.
However, not all reviews are glowing. Some guests found the beds too firm, while others mentioned that the mattresses were tired or hard, detracting from their comfort. Issues with bed configuration, such as two twin beds pushed together and the lack of fitted sheets, were also noted. A few reviewers found the pillows too soft and flat or the beds to be a bit lumpy, indicating a need for improvement in consistency.
The most exceptional praise points to the beds being among the most comfortable and massive, providing a cozy rest. Yet, for some, the bed quality needs a bit of attention, particularly concerning mattress firmness and pillow quality. Overall, the bedding experience at One Burgess Hill is mixed with many finding it wonderfully restful, while others see room for enhancement.
Cleanliness
Guests of One Burgess Hill have praised the hotel for its outstanding cleanliness. Many have noted the immaculate condition and modernity of the rooms, describing them as clean, tidy and well-maintained. The environment is frequently highlighted as being clean and quiet, providing a peaceful and relaxing atmosphere. Several reviews emphasize the absolute cleanliness of the accommodation with spotless rooms and clean bathrooms.
Guests seemed particularly impressed with the cleanliness of the facilities, mentioning that the rooms were cleaned daily upon request and clean towels were replaced regularly. The clean and modern apartments, complete with well-maintained amenities, contributed to a pleasant stay.
Although the majority of feedback was positive, a few guests mentioned areas for improvement. Some pointed out carpet stains, ageing curtains and bathroom cleaning inconsistencies. There were minor remarks about a mouldy shower curtain and occasional ants.
Overall, One Burgess Hill is noted for its cleanliness, well-kept rooms and tranquil environment, making it a superb choice for a comfortable and modern stay.
Staff
Visitors to One Burgess Hill consistently praise the exceptional quality of the staff's service and hospitality. Many reviewers highlight the team's friendly and welcoming demeanor, noting that the employees are both super friendly and very accommodating. Guests also appreciate the attentiveness and helpfulness displayed by the staff with specific mentions of the excellent customer service provided throughout their stay.
The owner and management, including a standout mention of Andrew, are frequently commended for their efforts in making guests feel valued and comfortable. Reviewers describe interactions such as friendly check-ins, upgrading rooms and a hospitable environment that underscore the establishment's dedication to guest satisfaction.
Staff members are acknowledged for being considerate and proactive, ensuring that guests' needs are met promptly. The positive ambiance extends to the housekeepers and other team members, who contribute to the overall welcoming atmosphere. Whether it’s the excellent service at reception or the attentive management, the staff at One Burgess Hill consistently leave a lasting impression on their guests.
In summary, the remarkable and consistent service from the staff, combined with their friendly and kind interactions, significantly enhances the guest experience at One Burgess Hill, making it a highly recommended destination for travelers seeking notable hospitality.
Wi-Fi
One Burgess Hill offers free wifi to its guests with several appreciating its fast and reliable connection. There are mentions of the wifi working well for streaming services like Netflix and some noting the connection is stable. However, there are also reviews highlighting issues with the wifi, such as weak reception in certain rooms, intermittent signals and slow speeds. A few guests found the wifi to be poor and frustrating with occasional mentions of no phone or internet reception at all. Some suggested the need for more secure wifi. Overall, while many guests had a positive experience with the wifi, there are inconsistencies in its performance across different rooms.
Parking
One Burgess Hill offers ample and convenient parking options, making it easy for guests to find a spot close to their rooms. The car park's proximity to the accommodations simplifies check-in and enhances overall convenience. The property is well-suited for those with vehicles, as a car is generally necessary to navigate the area, particularly in wet weather conditions. However, the entrance from the main highway can be tricky to navigate, especially at night and for those driving from the south. Despite these minor access challenges, the location facilitates a short commute into town, adding to its practicality for travelers.
4 Star
One Burgess Hill boasts spacious rooms and efficient showers with beautiful bath tubs enhancing the sense of luxury. The property reflects a high standard of cleanliness and professional hospitality, earning praise comparable to a 5-star rating. Guests find the location to be perfect and peaceful, ideal for a break away and considered one of the best in the area. The exceptional service and high quality of the facilities make it an excellent choice for families. Despite some mentions of bathroom remodeling needs, the overall experience is that of a superb, four-star stay.
Luxury
One Burgess Hill offers a very luxurious place to stay, combining modern facilities with breathtaking accommodation. Guests are treated to stylish, self-contained units that exude a boutique charm. The luxury wood cabins provide an exceptional blend of comfort and style, further enhanced by meticulous attention to detail. One standout feature is the penthouse suite, which includes a private spa—an amenity that has been immensely appreciated. This beautiful luxury place ensures an experience marked by great luxury and sophisticated elegance, making it an ideal destination for those seeking both relaxation and refinement.
No, One Burgess Hill doesn't have any pool.
No, a spa isn't available at One Burgess Hill.
No, One Burgess Hill doesn't allow dogs.
Yes, parking facilities are available at One Burgess Hill.