4-Star HotelSummary of reviews related to the '4 Star' categoryThe Best Western Hotel Jena has received mixed reviews regarding its four-star rating. Several guests have expressed disappointment, alleging that the hotel does not meet the standards expected of a four-star establishment. Common grievances include outdated rooms with a 90s charm, musty hallways and worn-out facilities. Cleanliness also appears to be a recurring issue; some guests noted dirty restrooms and moldy bathroom fixtures. The service, particularly in the beer garden and restaurant, has been cited as lacking the efficiency expected from a four-star hotel.
While some reviewers observed that the hotel's facilities and services were more in line with a three-star rating, a few highlighted that the hotel remains comfortable for an overnight stay. Despite these shortcomings, a minority of guests argued that the hotel is indeed worth its four stars. However, the general consensus suggests that a thorough renovation and better maintenance are necessary for the hotel to truly live up to its four-star designation.
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