Zowar International Hotel
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Summary of reviewsZowar International Hotel is renowned for its prime location, particularly its proximity to Masjid Al Nabawi, which guests appreciate for making spiritual visits convenient and hassle-free. The hotel is only a short walk from the Prophet’s Mosque, a factor that significantly enhances the pilgrim experience, especially for female travelers due to the closeness to the women's prayer areas.
While the hotel's breakfast garners mixed reviews, many guests find it varied and plentiful, contributing to a positive start to their day. However, improvements in terms of fruit availability, pricing and cleanliness could enhance the overall breakfast experience.
The rooms at Zowar International Hotel provide a mixed experience. While some guests commend the spaciousness and comfort, many highlight issues with cleanliness, outdated furnishings and maintenance, indicating that renovations and thorough housekeeping could greatly improve guest satisfaction.
Cleanliness remains a recurring issue with several guests pointing out dirty carpets, stained linens and mold in bathrooms. Though some rooms have been praised for their cleanliness and fresh scent, these instances are less frequent, emphasizing the need for consistent maintenance and cleaning standards.
Staff interactions at the hotel also present a mixed picture. Some guests have praised the friendliness and helpfulness of staff members, especially during busy times. Nonetheless, many others have reported unprofessional behavior and communication difficulties, suggesting that further staff training could enhance guest experiences.
Wi-Fi service at the hotel is widely criticized with many reviews mentioning weak or non-existent connections in guest rooms and effective service only in certain areas like the lobby. This indicates a need for substantial improvements in the hotel's internet infrastructure.
Despite offering free parking, the parking facilities at Zowar International are often described as tight and difficult to navigate. The limited number of spaces and challenging entry and exit points pose issues, though guests appreciate the added convenience of available parking.
For families, the hotel's strategic location and welcoming atmosphere are advantageous, but room sizes and cleanliness standards can be a drawback. Addressing these concerns could make stays more comfortable for families.
Guest feedback on the beds is largely negative with issues ranging from uncomfortable, lumpy mattresses to stained or old bed linens. Although some have found the beds comfortable, improvements in bed quality and cleanliness are necessary.
Business travelers find the hotel lacking in dedicated business facilities, despite some positive feedback on room cleanliness and staff efficiency. Enhancing business amenities would better support those traveling for work.
Accessibility features such as wheelchair-friendly rooms and functional lifts are appreciated by guests, making the hotel a suitable option for those with mobility needs.
Overall, while Zowar International Hotel excels in its location and some aspects of service, areas like room cleanliness, breakfast consistency, Wi-Fi reliability and parking facilities require attention to enhance the guest experience.
Categories
While the hotel's breakfast garners mixed reviews, many guests find it varied and plentiful, contributing to a positive start to their day. However, improvements in terms of fruit availability, pricing and cleanliness could enhance the overall breakfast experience.
The rooms at Zowar International Hotel provide a mixed experience. While some guests commend the spaciousness and comfort, many highlight issues with cleanliness, outdated furnishings and maintenance, indicating that renovations and thorough housekeeping could greatly improve guest satisfaction.
Cleanliness remains a recurring issue with several guests pointing out dirty carpets, stained linens and mold in bathrooms. Though some rooms have been praised for their cleanliness and fresh scent, these instances are less frequent, emphasizing the need for consistent maintenance and cleaning standards.
Staff interactions at the hotel also present a mixed picture. Some guests have praised the friendliness and helpfulness of staff members, especially during busy times. Nonetheless, many others have reported unprofessional behavior and communication difficulties, suggesting that further staff training could enhance guest experiences.
Wi-Fi service at the hotel is widely criticized with many reviews mentioning weak or non-existent connections in guest rooms and effective service only in certain areas like the lobby. This indicates a need for substantial improvements in the hotel's internet infrastructure.
Despite offering free parking, the parking facilities at Zowar International are often described as tight and difficult to navigate. The limited number of spaces and challenging entry and exit points pose issues, though guests appreciate the added convenience of available parking.
For families, the hotel's strategic location and welcoming atmosphere are advantageous, but room sizes and cleanliness standards can be a drawback. Addressing these concerns could make stays more comfortable for families.
Guest feedback on the beds is largely negative with issues ranging from uncomfortable, lumpy mattresses to stained or old bed linens. Although some have found the beds comfortable, improvements in bed quality and cleanliness are necessary.
Business travelers find the hotel lacking in dedicated business facilities, despite some positive feedback on room cleanliness and staff efficiency. Enhancing business amenities would better support those traveling for work.
Accessibility features such as wheelchair-friendly rooms and functional lifts are appreciated by guests, making the hotel a suitable option for those with mobility needs.
Overall, while Zowar International Hotel excels in its location and some aspects of service, areas like room cleanliness, breakfast consistency, Wi-Fi reliability and parking facilities require attention to enhance the guest experience.
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi.
Hotel with Parking
This hotel offers free self-parking on-site, with private parking available, though a reservation is needed and it is subject to availability.
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
About Zowar International Hotel
License: 10008777
Guest Reviews
Location
Several reviews highlight the added advantage of the hotel being near the entrance gates, including ones designated for women's prayer areas, making it particularly suitable for female travelers visiting the mosque. This close distance, often described as a 5 to 7-minute walk, provides unparalleled ease and contributes to the comfort of guests.
Despite mixed opinions about other aspects of the hotel, the consensus remains that its exceptional location stands out as the main, if not sole, positive feature. This strategic positioning translates into a hassle-free pilgrimage experience, ensuring that visitors can focus on their spiritual journey with minimal logistical concerns.
Breakfast
However, there are several areas where the breakfast experience could improve. Guests have expressed concerns about the lack of fruits, modest variety and sometimes extortionate pricing. Some reviews mention the breakfast as being subpar to their standards with complaints about it being dirty, not worth the money or horrible. There have also been issues reported about the breakfast being served late and preferential treatment being given to certain groups of guests.
Despite these criticisms, many guests find the breakfast satisfactory and appreciate the convenience of having a restaurant on-site. Nonetheless, the hotel could benefit from addressing these concerns to provide a more consistent and universally pleasing breakfast experience.
Rooms
The rooms often lack expected amenities like tea/coffee facilities and many guests reported their rooms to be unclean upon arrival with some even encountering insects and bad odors. Furthermore, the rooms often appear smaller than advertised with thin walls contributing to a noisy environment. Renovations and updates are sorely needed, as many furnishings are described as worn out or broken.
Moreover, the hotel faces challenges with room preparation and service, often resulting in delays and inadequately cleaned rooms. While the hotel does offer some positive aspects like reasonable room sizes and recent furniture renovation in certain cases, the overall condition of the rooms falls short of expectations. Frequent complaints about overcrowding and insufficient room service further detract from the guest experience.
Beds
However, many reviews indicate significant issues with bed cleanliness and quality. Common complaints include stained and very old bedsheets, uncomfortable and lumpy mattresses and the presence of bedbugs and insects. Guests also noted that the beds were often squeaky, small and not comfortable with some experiencing beds that were broken or making noises. A few reviews also mentioned that the rooms were cramped and the bedding was dirty with visible spots of urine and blood.
Additional concerns raised by guests include poor-quality furniture, lack of proper bed covers and unhelpful staff regarding these issues. Requests for extra beds and pillows were not always met, adding to the dissatisfaction. The overall sentiment about the beds leans towards dissatisfaction due to hygiene and comfort issues, despite a few reviews praising the comfort and cleanliness.
Cleanliness
While some guests noted that rooms were cleaned and that sheets appeared fresh, these positive statements were overshadowed by numerous reports of insufficient housekeeping with rooms and facilities described as "very dirty" or "unacceptably unclean".
Maintenance appears to be inconsistent with mentions of non-functional mini-fridges and outdated, damaged furnishings. Although there were mentions of renovated, well-maintained rooms with pleasant scents, such observations were relatively rare. Cleanliness, in general, was a recurring issue that impacted the overall guest experience at the hotel.
Staff
However, not all guest interactions with the staff were favorable. Numerous reviews pointed to a lack of professionalism and inadequate training among many employees. Reports of dismissive, rude and unresponsive behavior were common with several guests experiencing significant delays or ignored requests. The reception staff, in particular, were frequently criticized for poor communication skills and an inability to speak languages other than Arabic, making interactions difficult for non-Arabic speaking guests. There were also complaints about the general inattentiveness and uncooperative attitudes of the staff, alongside recurring issues of cleanliness in the rooms and common areas.
Overall, while some guests found the staff at Zowar International Hotel to be exceptionally welcoming and supportive, many others encountered significant shortcomings that impacted their stay negatively. It seems that staff training and customer service consistency are areas needing considerable improvement for the hotel to meet the diverse needs of its international clientele effectively.
Wi-Fi
Parking
However, there are several consistent challenges noted. The parking area is often described as very tight, narrow and difficult to maneuver, making it particularly unsuitable for larger vehicles. The entrance and exit are considered steep and slippery, creating additional difficulties. Limited parking spaces mean guests sometimes have to request parking or find that no spots are available despite prior booking. Additionally, the parking space is described as insufficient and uncomfortable, adding to the overall difficulty.
Overall, while the availability of free parking is a highlight, the actual parking experience can be problematic due to size constraints, steep and unsafe entrances and the limited number of spaces.
Family
However, the hotel faces several challenges in catering to larger families. Many reviews point out that the rooms are small and lack adequate space for movement, side tables and larger fridges, which can be inconvenient. Despite some rooms having sufficient beds, the overall cramped quarters and insufficient family rooms make it a challenge for those traveling with more than one child.
Another highlight is the warm, welcoming service that makes guests feel like part of a family, a sentiment many appreciated. Nevertheless, the hotel's hygiene standards and room cleanliness have received criticism with reports of soap residue, belongings from previous guests and generally unclean conditions.
Connectivity issues, specifically poor WiFi and disturbances from other guests' children playing late into the night also emerged as points of discomfort. Despite these drawbacks, the value for families and the reassuring atmosphere close to religious sites make Zowar International Hotel a potential choice for those prioritizing location and a family-friendly environment.
Business
However, there are some significant drawbacks for those traveling for business purposes. The hotel lacks a business center, appropriate work areas and any amenities catered specifically to business visitors. The reception team sometimes appears unorganized and understaffed and certain receptionists seem unenthused about their work. Additionally, the Wi-Fi, although mostly reliable, has had instances where it has failed business guests. Payment issues have also been reported, such as network payment options not working properly, which can be inconvenient.
Despite being labeled a business hotel, Zowar International Hotel requires improvements in its business services and facilities to better cater to the needs of business travelers.
Accessible
However, while the hotel offers good accessibility around its premises, there are areas that need improvement. Some guests noted the lack of accessible accommodations, including the absence of elevator access and non-accessible stairs, which posed challenges, especially for elderly guests. Despite these shortcomings in walkways and bathrooms, the efficient procedures and friendly staff contribute positively to the overall experience.
In summary, Zowar International Hotel excels in location and general accessibility around its site with some room for enhancements in internal mobility and facilities for guests with specific needs.
No, Zowar International Hotel doesn't have any pool.
No, a spa isn't available at Zowar International Hotel.
No, Zowar International Hotel doesn't allow dogs.
Yes, parking facilities are available at Zowar International Hotel.
No, Zowar International Hotel doesn't have a gym.
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