Madinah Hilton Hotel
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Summary of reviewsThe Madinah Hilton Hotel garners consistent acclaim for its prime location next to Al-Masjid An-Nabawi. Guests emphasize the convenience of being mere minutes from various mosque gates, enhancing ease of access for prayer visits, especially for families with young children. Its proximity to shopping centers, restaurants, ATMs and pharmacies further augments its appeal. The hotel's cleanliness, both in the hotel and surrounding areas, alongside a supportive and friendly staff, significantly contributes to a highly satisfying stay.
The breakfast experience is widely celebrated for its variety and high quality with guests enjoying the diverse and plentiful options, friendly service and standout items such as fried eggs and pastries. While some noted high prices and occasional overcrowding, the overall sentiment regards breakfast as a significant highlight of their stay.
The dinner experience, however, presents mixed reviews. While many appreciate the delicious and well-prepared food, other guests identify issues such as blandness, limited variety, high prices and inconsistencies in room service quality. Though some guests experience a pleasant dining atmosphere, improvements in both food quality and service are suggested to align better with Hilton's reputed standards.
Rooms at the hotel are appreciated for their cleanliness and comfort, even though the decor is often described as dated. Guests commend the spacious nature of rooms, particularly the suites, although some note issues with old furniture, outdated bathrooms and noise. Proper maintenance and modernization are identified as areas for improvement.
Cleanliness is a noted strength with diligent housekeeping ensuring well-kept rooms and common areas. Despite occasional lapses such as slow service or minor wear and tear, the hotel's commitment to maintaining a clean environment is evident and enhances guests' overall experience.
The hotel's staff are frequently praised for their exceptional friendliness, professionalism and helpfulness, creating a welcoming atmosphere. Individual team members are often recognized for their outstanding service, reinforcing the perception of a dedicated and professional workforce.
Wi-Fi experiences vary with many guests praising the fast and reliable connection, while others encounter significant connectivity issues. Addressing these inconsistencies could greatly improve the overall guest experience.
Parking draws mixed feedback with free parking being a notable benefit. However, guests frequently mention narrow and limited spaces, congestion and a need for better management. Valet services add some convenience, but improvements in security and layout are suggested.
As a family-friendly destination, the Madinah Hilton Hotel excels, catering well to guests with children through spacious rooms, cleanliness and accommodating staff. Its proximity to Haram and supportive environment make it an excellent choice for families.
Comfortable beds are a significant positive, though some guests note variability in quality and outdated bed frames. Overall, the majority appreciate the restful sleep experience provided by the hotel.
Regarding its five-star rating, the hotel receives mixed feedback. While the cleanliness, courteous service and some amenities meet expectations, outdated decor and furniture detract from the overall luxury experience. Improvements in these areas could help better meet the high standards expected from a five-star establishment.
In summary, the Madinah Hilton Hotel offers a highly valued location, strong breakfast offerings, clean and comfortable accommodations, exceptional staff service and a family-friendly environment. Though certain areas such as Wi-Fi, parking, room decor and dinner services could benefit from enhancements, the hotel remains a favored choice for those visiting the holy city.
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The breakfast experience is widely celebrated for its variety and high quality with guests enjoying the diverse and plentiful options, friendly service and standout items such as fried eggs and pastries. While some noted high prices and occasional overcrowding, the overall sentiment regards breakfast as a significant highlight of their stay.
The dinner experience, however, presents mixed reviews. While many appreciate the delicious and well-prepared food, other guests identify issues such as blandness, limited variety, high prices and inconsistencies in room service quality. Though some guests experience a pleasant dining atmosphere, improvements in both food quality and service are suggested to align better with Hilton's reputed standards.
Rooms at the hotel are appreciated for their cleanliness and comfort, even though the decor is often described as dated. Guests commend the spacious nature of rooms, particularly the suites, although some note issues with old furniture, outdated bathrooms and noise. Proper maintenance and modernization are identified as areas for improvement.
Cleanliness is a noted strength with diligent housekeeping ensuring well-kept rooms and common areas. Despite occasional lapses such as slow service or minor wear and tear, the hotel's commitment to maintaining a clean environment is evident and enhances guests' overall experience.
The hotel's staff are frequently praised for their exceptional friendliness, professionalism and helpfulness, creating a welcoming atmosphere. Individual team members are often recognized for their outstanding service, reinforcing the perception of a dedicated and professional workforce.
Wi-Fi experiences vary with many guests praising the fast and reliable connection, while others encounter significant connectivity issues. Addressing these inconsistencies could greatly improve the overall guest experience.
Parking draws mixed feedback with free parking being a notable benefit. However, guests frequently mention narrow and limited spaces, congestion and a need for better management. Valet services add some convenience, but improvements in security and layout are suggested.
As a family-friendly destination, the Madinah Hilton Hotel excels, catering well to guests with children through spacious rooms, cleanliness and accommodating staff. Its proximity to Haram and supportive environment make it an excellent choice for families.
Comfortable beds are a significant positive, though some guests note variability in quality and outdated bed frames. Overall, the majority appreciate the restful sleep experience provided by the hotel.
Regarding its five-star rating, the hotel receives mixed feedback. While the cleanliness, courteous service and some amenities meet expectations, outdated decor and furniture detract from the overall luxury experience. Improvements in these areas could help better meet the high standards expected from a five-star establishment.
In summary, the Madinah Hilton Hotel offers a highly valued location, strong breakfast offerings, clean and comfortable accommodations, exceptional staff service and a family-friendly environment. Though certain areas such as Wi-Fi, parking, room decor and dinner services could benefit from enhancements, the hotel remains a favored choice for those visiting the holy city.
Luxury Hotel
A prominent 5-star hotel offering sensational views of Al-Masjid an-Nabawi and the Green Dome from many of its rooms. It provides convenient access to the Prophet's Mosque and a range of facilities.
Hotel Taking Steps Towards Sustainability
This hotel is highlighted as a top choice for reducing carbon footprint. It utilizes green energy sources and has implemented measures to improve energy efficiency, resulting in a low environmental impact compared to other hotels in Medina.
Hotel for Honeymoon
Located opposite the Prophet Mosque, it is in the heart of Madinah's shopping district. The hotel offers various dining options and high-speed internet access. Its central location and amenities make it a great choice for honeymooners.
Family Friendly Hotel
Located close to the Holy Mosque and shopping districts, this hotel offers convenient family accommodations. Its amenities and services cater to families, ensuring a comfortable stay.
Business Hotel
Hilton hotels generally offer a range of business amenities and services, making this hotel a potentially suitable option for business travelers in Medina. Has accessible guest room accommodations and wheelchair accessible rooms.
Hotel with Parking
Features parking. Offers parking facilities for guests visiting the Prophet's Mosque. Provides a secure and accessible parking area, enhancing the convenience for visitors to the holy city.
EV charging stations
Accessible Hotel
Madinah Hilton Hotel provides wheelchair access and accessibility equipment. Accessible parking is also available.
Hotel with EV Charging Stations
This well-known hotel explicitly offers an EV charging station on its premises. The availability of complimentary parking alongside EV charging adds significant convenience for guests arriving with electric vehicles.
5-Star Hotel
Located opposite the Prophet's Mosque on King Fahd Street, this Hilton hotel provides easy access to the holy site. It features comfortable rooms, various dining options, and comprehensive amenities, ensuring a pleasant and convenient stay for pilgrims.
Romantic Hotel
Hotel near Nightlife Spots
About Madinah Hilton Hotel
License: 10007360
Guest Reviews
Location
Guests often describe the location as perfect, amazing and excellent, emphasizing its strategic placement and the convenience it offers for visiting the Prophet's Mosque. Being close to shopping centers, fast food restaurants and essential services like ATMs and pharmacies also adds to its allure, providing guests with both spiritual and practical advantages.
The cleanliness of the hotel and the surrounding area also frequently receives commendations, further enhancing the appeal of the hotel's location. The combination of comfort, ease of access and the supportive and friendly staff contribute to a highly satisfying stay, making the Madinah Hilton Hotel a popular choice for those visiting the holy city.
Breakfast
Many reviewers highlighted the delicious and well-prepared food, often describing the breakfast as amazing, superb and one of the best they have encountered, even calling it legendary. Specific mentions of standout items, such as the fried eggs and pastries, further underline the culinary excellence.
However, some guests found the breakfast area to be crowded at times and a few felt that certain breakfast options were limited or below the standards expected from a Hilton hotel. There were also remarks about the high prices of the breakfast buffet and the occasional inconsistency in food quality.
Nonetheless, the majority of reviews emphasized the overall high quality and enjoyment of the breakfast experience, making it a significant highlight of their stay at the Madinah Hilton Hotel.
Dinner
However, there were notable criticisms as well. Some guests found the dinner bland, lacking in variety and felt that certain dishes did not meet the quality expected from a Hilton property. Concerns were raised about the high prices of the dinner buffet and overall food in the restaurant. A few guests experienced issues such as stomach aches, cold or poorly cooked food from room service and found the seating area at dinner insufficient.
Many remarked that the quality of room service was inconsistent with some calling it delicious while others found it lacking. The restaurant's variety was praised, yet some found the food quality to be lacking and expected higher standards. Additionally, some guests were unhappy with the changes in the hotel's offerings during their stay.
In summary, while some guests had a pleasant dining experience with great staff and tasty food, others felt improvements were needed in both food quality and service provision to meet the Hilton's reputed standards.
Rooms
However, the hotel’s furniture and fittings are commonly mentioned as being old and in need of renovation. The bathrooms, in particular, are frequently noted to be outdated with some issues of improper maintenance such as leaking water and non-functional refrigerators or locks. Room size varies with several guests commenting on rooms being smaller than expected, particularly given the premium pricing.
Despite these critiques, the rooms are often described as big, especially the suites and conducive to a good level of comfort. The strategic location near the Prophet's Mosque is a significant advantage, affording some rooms splendid views and making it a convenient choice for visitors.
The hotel's numerous elevators are efficient and well-maintained, contributing to a smooth stay experience. Nonetheless, certain rooms suffer from noise issues, poor soundproofing and occasional persistent smoke smells.
Overall, while the Madinah Hilton Hotel rooms provide a clean and comfortable stay, many guests feel that modernization and better maintenance are necessary to meet contemporary standards and expectations.
Beds
However, some reviews indicate variability in comfort levels with a few guests finding the beds old, hard or uncomfortable. There were remarks about bed frames and mattresses needing renovation and on occasion, extra beds provided were reported to be subpar and not as comfortable.
The softness of bed pillows was another point of mixed feedback; while some guests found them perfect, others did not find them comfortable. There were mentions of bed sizes not meeting expectations with a few guests desiring larger beds.
Despite these occasional drawbacks, the hotel generally provides a comfortable stay with the majority of guests appreciating the quality of their beds.
Cleanliness
The hotel’s location near the Haram is a significant advantage with several guests appreciating the ease of access and the overall cleanliness of the surroundings. While some furniture and carpets show signs of age and wear, the overall clean environment and the attentive staff help maintain a positive ambiance.
Despite some inconsistencies in cleaning standards, particularly in a few rooms and bathrooms, the hotel's commitment to cleanliness and hospitality leaves a lasting impression on most visitors. The clean environs, neatly arranged facilities and well-kept rooms play a pivotal role in guests considering it a comfortable and convenient option for staying in Madina.
Staff
The hotel's staff create a welcoming atmosphere with many reviews appreciating their polite and accommodating behavior. Their helpfulness extends to accommodating special requests and ensuring a seamless experience for all guests. The restaurant manager and the culinary team earned recognition for their friendliness and the quality of service provided. Even in crowded conditions, the staff manage to maintain a high standard of service.
Despite some reports of less friendly behavior at certain points, the overall sentiment reflects a team that is committed to delivering excellent service. Individual employees are often mentioned by name for their exceptional contributions, reinforcing the perception of a dedicated and professional workforce.
In summary, the staff at Madinah Hilton Hotel are lauded for their friendliness, professionalism and unwavering support, making them a standout feature of the guests' experience.
Wi-Fi
However, not all experiences were positive. A number of guests encountered issues such as very slow Wi-Fi, poor Wi-Fi reception and unreliable connections. Some mentioned that the Wi-Fi was almost non-existent in their rooms or that it kept disconnecting. A few reviews pointed out that Wi-Fi access was limited or not connecting properly and some even noted that the internet was available only for a very short duration during their stay.
For those planning a visit, it seems that while many enjoy satisfactory and even excellent Wi-Fi service, others might encounter significant connectivity issues. Improvements to the Wi-Fi service could greatly enhance the overall guest experience at the hotel.
Parking
However, certain aspects of the parking situation detracted from the stay for some guests. The main issue seems to be the narrow and limited parking spaces, which can result in congestion and difficulty maneuvering. Guests noted that the parking area is often congested and could benefit from a larger layout. Some even described the parking experience as very badly managed or among the worst they've had with reports of cars parked illegally and a lack of security guard presence.
Despite these drawbacks, the hotel provides valet parking services, adding a layer of convenience. Still, the parking facilities overall received mixed reviews with the free aspect being a significant positive countered by the limited and narrow space being a notable downside.
Family
The hotel's commitment to cleanliness with fresh towels and immaculate rooms, was repeatedly praised. The cooperative and friendly staff, especially at the front desk and restaurant, played a significant role in enhancing the family-friendly experience. Notably, the hotel also offers special arrangements and had responsive staff like Mr. Riyaz, who received positive mentions for his service during breakfast.
Overall, the hotel not only offers convenient proximity to Haram but also provides a welcoming and supportive environment for families. With rooms that comfortably accommodate larger family groups and a family-friendly ambiance throughout, the Madinah Hilton Hotel emerges as an excellent choice for families seeking a comfortable, well-catered stay.
5 Star
However, several reviews indicate that the hotel does not fully meet the five-star standards it claims. Criticisms point to an outdated decor and dated furniture that detract from the overall luxury experience. The buffet and breakfast offerings have been mentioned as below par for a five-star hotel with some guests feeling they were more comparable to a three-star level. Despite these drawbacks, some guests still consider it one of the best hotels in the central area, appreciating the service and respect shown by the staff.
Overall, while the Madinah Hilton Hotel provides several high-quality services and maintains certain five-star characteristics, it appears that improvements in dining and a more modern update to its facilities are necessary to meet the full expectations of a five-star rating.
Business
The hotel caters specifically to business needs, offering services such as early check-in and late check-out, early breakfast and smooth check-in and check-out processes. The business center is another valuable feature for those traveling on business. Although some guests mention the amenities could be more extensive, the general consensus appreciates the cooperation and attentiveness of the staff.
Despite some comments about the hotel's age, upgrades to junior suites and overall service quality leave a positive impression on business travelers.
Accessible
Luxury
The hotel's corridors and rooms are not only clean but also beautifully scented, adding to the overall luxurious feel. Guests appreciate the elegance and welcoming environment, indicating that the Hilton brand maintains its reputation for luxury at this location.
However, there are some mixed opinions about the hotel's need for updates and renovations. Despite the general consensus of luxury, some guests noted that the hotel feels outdated in certain areas and that improvements could enhance the overall experience.
Overall, the Madinah Hilton Hotel stands out as one of the nicest hotels in Madina, offering luxurious accommodations and services that align with the high standards expected from the Hilton name.
No, Madinah Hilton Hotel doesn't have any pool.
No, a spa isn't available at Madinah Hilton Hotel.
No, Madinah Hilton Hotel doesn't allow dogs.
Yes, parking facilities are available at Madinah Hilton Hotel.
No, Madinah Hilton Hotel doesn't have a gym.
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