Saraya Harmony Hotel A
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Summary of reviewsSaraya Harmony Hotel A stands out for its prime location, providing easy access to significant religious sites. Just a few minutes' walk from Al-Masjid an-Nabawi, Rawdah and the Baqi' Cemetery, the hotel offers exceptional convenience for guests visiting the sacred city. The surrounding neighborhood is filled with marketplaces, eateries and essential facilities, adding to the overall ease of the stay. Rooms with views of the Haram significantly enhance the experience for many visitors.
The breakfast service at Saraya Harmony Hotel A garners mixed reviews. While many guests enjoy the variety and taste of the breakfast buffet, describing it as excellent and amazing, there are notable areas for improvement. Some guests have complained about a lack of variety, freshness and occasional closures of the restaurant. The high cost does not always seem justified by the breakfast quality.
The rooms themselves are a blend of positive and negative experiences. Guests appreciate the cleanliness, reasonable size and proximity to the sanctuary. However, the rooms are often described as outdated with issues like worn carpets, small fridges, poor maintenance and space constraints in larger occupancy rooms. Room service is inconsistent, leading to some dissatisfaction.
Cleanliness is another area with mixed feedback. While many guests praise the overall cleanliness and tidiness, others have reported dirty carpets, floors and inadequate housekeeping services. Occasional unpleasant odors and the presence of flies add to the areas needing attention.
Staff interactions tend to be positive, marked by professionalism and courteousness, particularly from the front desk and managerial staff. However, there are mentions of unprofessional behavior and a need for better training among some employees. Despite these inconsistencies, many guests find the staff friendly, accommodating and helpful.
Overall, Saraya Harmony Hotel A offers a pleasant stay primarily due to its strategic location, convenient surroundings and courteous staff. However, it would benefit significantly from updates to its rooms, improvements in breakfast quality and more consistent housekeeping services to ensure a uniformly high standard of guest satisfaction.
The breakfast service at Saraya Harmony Hotel A garners mixed reviews. While many guests enjoy the variety and taste of the breakfast buffet, describing it as excellent and amazing, there are notable areas for improvement. Some guests have complained about a lack of variety, freshness and occasional closures of the restaurant. The high cost does not always seem justified by the breakfast quality.
The rooms themselves are a blend of positive and negative experiences. Guests appreciate the cleanliness, reasonable size and proximity to the sanctuary. However, the rooms are often described as outdated with issues like worn carpets, small fridges, poor maintenance and space constraints in larger occupancy rooms. Room service is inconsistent, leading to some dissatisfaction.
Cleanliness is another area with mixed feedback. While many guests praise the overall cleanliness and tidiness, others have reported dirty carpets, floors and inadequate housekeeping services. Occasional unpleasant odors and the presence of flies add to the areas needing attention.
Staff interactions tend to be positive, marked by professionalism and courteousness, particularly from the front desk and managerial staff. However, there are mentions of unprofessional behavior and a need for better training among some employees. Despite these inconsistencies, many guests find the staff friendly, accommodating and helpful.
Overall, Saraya Harmony Hotel A offers a pleasant stay primarily due to its strategic location, convenient surroundings and courteous staff. However, it would benefit significantly from updates to its rooms, improvements in breakfast quality and more consistent housekeeping services to ensure a uniformly high standard of guest satisfaction.
Family Friendly Hotel
About Saraya Harmony Hotel A
License: 10008781
Guest Reviews
Location
The hotel's location is also highly appreciated for its accessibility to various marketplaces and dining options. Guests find it straightforward to get a taxi or find eateries, enhancing the overall convenience for travelers. The neighborhood houses numerous facilities including restaurants and groceries, adding to the comfort of the stay.
Guests have pointed out that the hotel not only offers easy access to the mosque but also provides beautiful views of the Haram, especially from certain rooms. This proximity and the scenic views make Saraya Harmony Hotel A a favored choice for many visitors coming to this sacred city.
Breakfast
However, there were also several areas noted for improvement. Some guests felt that the breakfast lacked diversity and variety with the same items being offered every day. A few reviews pointed out that certain breakfast items were not fresh and warm with instances of only leftovers being available. There were also comments on the need for better meal choices within the hotel, indicating that the breakfast quality did not match the room price. Additionally, some guests expressed dissatisfaction with the restaurant being closed and the absence of breakfast service at times. Despite the high cost of dining at the hotel, the breakfast quality was described by some as average or worse.
In conclusion, while a portion of the guests enjoyed the breakfast offerings at Saraya Harmony Hotel A, others felt significant improvements were necessary.
Rooms
However, there are several areas needing improvement. Many guests found the rooms to be old-fashioned and in need of renovation, particularly noting worn carpets and outdated bathroom fixtures. Fridge capacities were often considered too small and some reported unpleasant smells and poor maintenance in their rooms. The showerheads and draining systems in bathtubs were also flagged as issues.
Room service appears to be inconsistent, described as slow and with limited amenities compared to the hotel’s 4-star classification. Additionally, rooms were not always adequately prepared upon arrival, leading to disappointment. Space constraints were noted, especially in rooms intended for multiple occupants, where extra beds made the rooms feel cramped and less functional.
Overall, while the hotel meets basic cleanliness and room size expectations, addressing the dated conditions and improving service management would enhance guest satisfaction.
Cleanliness
However, there are several areas where cleanliness standards fall short. Some guests mentioned dirty carpets, dirty room floors and rooms that were not cleaned properly. The hotel's housekeeping services have been described as slow and in some cases, not good or entirely absent. There were also occasional complaints about room odors and the presence of flies.
Overall, while there are commendable aspects of cleanliness at the Saraya Harmony Hotel A, there is recognized room for improvement, especially in maintaining consistent cleanliness standards throughout the property.
Staff
However, there were also mentions of unprofessional and uncooperative behaviors, suggesting inconsistencies in the staff's performance. Criticisms included the need for better training and choice of janitorial staff. Despite these issues, guests also found flexibility in dealing, thanks to the friendly and accommodating nature of many staff members, especially those near the mosque. The overall consensus leans towards a predominantly positive experience with the staff, marked by courteous interactions and professional service, albeit with room for improvement in uniformity and training.
No, Saraya Harmony Hotel A doesn't have any pool.
No, a spa isn't available at Saraya Harmony Hotel A.
No, Saraya Harmony Hotel A doesn't allow dogs.
No, parking facilities aren't available at Saraya Harmony Hotel A.
No, Saraya Harmony Hotel A doesn't have a gym.
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