MADEN Hotel
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Summary of reviewsMADEN Hotel receives high praise for its unbeatable location, especially its proximity to the Prophet's Mosque, making it an ideal choice for families and worshippers. Guests appreciate the easy access to key landmarks, shopping centers and eateries, which enhances the overall convenience and comfort of their stay. The serene views of the mosque further enrich the spiritual experience. However, parking can be expensive and somewhat challenging to find.
Breakfast at the hotel garners mixed reviews. Many guests celebrate the diverse and delicious offerings, catering to various tastes, including vegetarian options. The friendly staff and well-organized setup are well-received. Yet, there are calls for more variety and fresher ingredients and some guests find the breakfast below the expected standard for a five-star hotel.
Dinner experiences are also mixed. While some guests enjoy the clean and affordable meals, particularly the Ramadan Iftar, there is considerable feedback that the food is often cold and tasteless. Poor ventilation in the restaurant and issues with room service further dampen the dining experience.
Guests frequently commend the rooms for their spaciousness, cleanliness and comfort with modern amenities enhancing the stay. Nonetheless, some issues with soundproofing, older furniture and inconsistent room conditions are noted. Delays in room service and occasional failures to honor reservations add to the concerns.
Cleanliness is a strong point for MADEN Hotel with many guests highlighting the impeccable room upkeep and overall hygiene. The cleaning staff are often praised for their professionalism, though some isolated complaints about superficial cleaning and dated furnishings do exist.
The staff at MADEN Hotel are generally lauded for their friendliness and helpfulness with specific staff members receiving special mentions. Despite some reports of uncooperative receptionists, the prevailing sentiment is one of high-quality customer service.
Wi-Fi at the hotel is mostly reliable with strong, fast connections throughout the property. Some guests, however, experience weak signals in certain areas, showing room for improvement in consistency.
Parking, while available, is a noted pain point due to high fees and limited space, making it less convenient for larger vehicles.
The hotel is strongly favored by families, offering spacious suites and a comfortable environment. Convenient access to the Haram and family-friendly amenities are appreciated, although some minor setup issues and corridor noise can be inconveniences.
The nightlife around the hotel and external noises can be bothersome for some guests, affecting their sleep quality. Nonetheless, friendly staff help mitigate these disturbances to some extent.
Beds are comfortable, but many guests find the pillows too hard and high, leading to discomfort.
Overall, while MADEN Hotel shines in location, cleanliness and general staff service, there is room for improvement in dining options, room conditions and parking services to fully meet the diverse needs of its guests.
Categories
Breakfast at the hotel garners mixed reviews. Many guests celebrate the diverse and delicious offerings, catering to various tastes, including vegetarian options. The friendly staff and well-organized setup are well-received. Yet, there are calls for more variety and fresher ingredients and some guests find the breakfast below the expected standard for a five-star hotel.
Dinner experiences are also mixed. While some guests enjoy the clean and affordable meals, particularly the Ramadan Iftar, there is considerable feedback that the food is often cold and tasteless. Poor ventilation in the restaurant and issues with room service further dampen the dining experience.
Guests frequently commend the rooms for their spaciousness, cleanliness and comfort with modern amenities enhancing the stay. Nonetheless, some issues with soundproofing, older furniture and inconsistent room conditions are noted. Delays in room service and occasional failures to honor reservations add to the concerns.
Cleanliness is a strong point for MADEN Hotel with many guests highlighting the impeccable room upkeep and overall hygiene. The cleaning staff are often praised for their professionalism, though some isolated complaints about superficial cleaning and dated furnishings do exist.
The staff at MADEN Hotel are generally lauded for their friendliness and helpfulness with specific staff members receiving special mentions. Despite some reports of uncooperative receptionists, the prevailing sentiment is one of high-quality customer service.
Wi-Fi at the hotel is mostly reliable with strong, fast connections throughout the property. Some guests, however, experience weak signals in certain areas, showing room for improvement in consistency.
Parking, while available, is a noted pain point due to high fees and limited space, making it less convenient for larger vehicles.
The hotel is strongly favored by families, offering spacious suites and a comfortable environment. Convenient access to the Haram and family-friendly amenities are appreciated, although some minor setup issues and corridor noise can be inconveniences.
The nightlife around the hotel and external noises can be bothersome for some guests, affecting their sleep quality. Nonetheless, friendly staff help mitigate these disturbances to some extent.
Beds are comfortable, but many guests find the pillows too hard and high, leading to discomfort.
Overall, while MADEN Hotel shines in location, cleanliness and general staff service, there is room for improvement in dining options, room conditions and parking services to fully meet the diverse needs of its guests.
Luxury Hotel
This 5-star hotel features 340 luxurious rooms, presidential and royal suites, and is located just 160 meters from the Prophet's Mosque with Haram views. It includes a spa with various massage services and a dedicated VIP entrance.
Accessible Hotel
Based on the available information, this hotel is tagged as accessible in the provided list.
Boutique-style Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
5-Star Hotel
About MADEN Hotel
License: 10001387
Guest Reviews
Location
What's more, guests appreciate the hotel's location not only for its closeness to the holy site but also for its accessibility to various services and amenities. The central location places visitors near shopping centers, numerous eateries and essential services, enhancing the overall ease and comfort of their stay. The area around the hotel is highly accessible with transportation and key facilities readily available.
The views from the hotel are also a frequently mentioned highlight, providing a serene and direct perspective of the holy mosque. This visual proximity further enriches the spiritual experience for guests. Despite some minor concerns about parking, the overwhelming consensus is that the hotel's location is almost unbeatable for those in Madinah, particularly for those on a tight schedule or with the need for easy access to the mosque and surrounding amenities.
In summary, MADEN Hotel’s location offers a perfect blend of spiritual and practical advantages, making it an excellent choice for travelers looking to stay near the Prophet’s Mosque and enjoy the multiple conveniences of the surrounding area.
Breakfast
However, there is considerable feedback suggesting room for improvement. Some guests felt the breakfast lacked sufficient variety, particularly for a hotel of its caliber. Comments highlighted that the food quality was sometimes below expectations with repeated and limited menu options that were often not fresh. There were complaints about the breakfast being too basic or not up to the 5-star standard with a few guests finding it not worth the price. Specific critiques included cold food, a lack of cereal and fresh porridge and the need for more international variety. Additionally, some guests faced inconvenience due to restricted breakfast areas or short serving times, leading to crowded conditions.
Overall, while MADEN Hotel's breakfast generally satisfies and impresses many guests, there is an evident call for more variety, fresher ingredients and a broader range of options to better meet the expectations and diverse preferences of its international clientele.
Dinner
Rooms
A highlight for many visitors is the comfort of the beds, which contributes significantly to a restful stay. Some rooms even feature amenities such as coffee machines, kettles and refrigerators, enhancing the guest experience.
However, a recurring issue noted by several guests is the lack of soundproofing in the rooms, which occasionally leads to disturbances from neighboring rooms or street noise. In addition, while many rooms are praised for their spaciousness and cleanliness, some guests encountered problems with older, worn-out furniture, dirty carpets and subpar bathroom conditions.
Not all rooms appear to meet the advertised standards with some guests expressing disappointment over the condition and cleanliness of their rooms. Moreover, there were instances where rooms were not ready upon check-in or reservations were not honored as expected, leading to discomfort and inconvenience.
Despite these issues, the hotel's strategic location and room size remain major positives, attracting guests looking for spacious and well-located accommodations. For a potentially more satisfying stay, guests may want to request renovated rooms and confirm specific room preferences ahead of time.
Beds
On a positive note, many visitors praised the beds for being comfortable, supportive and clean. However, there were mentions of beds that were hard, big or small and cramped, indicating inconsistent sizing and comfort levels. In particular, single beds were often described as small, worn out and even likened to children's beds. There were also instances where guests found the beds sagging or falling apart, necessitating immediate renovations and upgrades.
Convenience issues were noted as well with several reviews mentioning delays in room availability and miscommunications regarding bed types, such as being allocated twin beds instead of a double bed. Bedding size and condition also seem to require attention with some guests finding the bedding inadequate and in need of replacement.
Overall, while MADEN Hotel provides a comfortable sleeping experience for many, the significant issues with pillows and occasional inconsistencies with bed comfort and sizing should be addressed to enhance guest satisfaction further.
Cleanliness
In addition, the hotel seems to take additional measures for sanitation, especially noted during pandemic times, ensuring continuous sterilization of rooms and facilities. The breakfast is described as clean and varied, adding to the overall positive experience. The cleaning services are also commended for being excellent, consistent in quality and ensuring rooms are neat and comfortable.
However, not all feedback is positive. Some guests have pointed out areas where cleanliness fell short, such as dust and mold issues and bathrooms emitting unpleasant odors. There are instances of superficial cleaning, delays in room service and specific complaints about dated furniture and dusty corners. Some reviews mention poor cleanliness standards with specific references to uncleaned areas like behind bed boards or under couches and dirty linens. Despite these concerns, the majority of guests seem to appreciate the clean and welcoming environment that MADEN Hotel strives to provide.
Staff
Although there are mentions of lapses, such as some receptionists being uncooperative or rude, the majority of interactions are characterized by politeness and a sincere effort to meet guests' needs. Specific thanks to various employees across different service areas — including areas like room service and security — highlight the dedication of the staff. Additionally, the general atmosphere of hospitality is reinforced by prompt responses to requests and proactive assistance.
Despite some criticisms regarding the quality of service and the need for more staff training, the prevailing sentiment portrays the MADEN Hotel staff as friendly, polite and professional, working diligently to ensure a pleasant stay for their guests.
Wi-Fi
However, some areas of the hotel seem to struggle with connectivity issues. Guests have reported weak or non-existent Wi-Fi signals in specific rooms, particularly on the 11th floor and in the restaurant or breakfast area. There are also mentions of the Wi-Fi dropping frequently with some describing the Internet connection as very weak, not working properly or even terrible at times.
While the quality of the Wi-Fi is generally viewed positively, these intermittent issues suggest room for improvement in ensuring consistent access across all areas of the hotel. Overall, guests find the Internet manageable and often quite good, but experiences can vary depending on the location within the property.
Parking
Family
The hotel's location, in close proximity to the Haram and its women's entrance, is considered very convenient, especially for families with children. Additionally, the quick check-in process and generally good service contribute to a smooth and comfortable stay.
However, some aspects might pose challenges. The absence of connecting rooms and the occasional inadequacies in family room setups, such as the lack of removable shower heads and missing shower sliding doors, can be inconvenient. Noise from children playing in the corridors and issues with room readiness were also noted. Despite these minor drawbacks, overall, the hotel maintained a safe, calm environment suitable for families with many guests expressing their satisfaction and willingness to return for future stays.
Nightlife
Business
The professionalism of the business staff and their quick, attentive service contribute significantly to the hotel’s strong reputation among business travelers. Guests repeatedly mention the friendly customer service and commend the restaurant offerings, which add to the overall positive experience when conducting business activities at the hotel. Additionally, the hotel's website supports team collaboration, a feature that many find beneficial for business purposes.
Despite the many positives, some guests noted areas for improvement such as the speed and quality of business services, the inefficiency of the business room and the absence of free business parking. Nonetheless, the exemplary service-based management and the well-regarded employees help maintain a high level of satisfaction among business guests.
Accessible
Accessible facilities within the hotel, including prayer areas for ladies and elderly-friendly services, contribute positively to the stay. The hotel's location is also highly convenient, being a short walk from major sites like Masjid Nabawi and close to public transportation options.
However, there are areas needing improvement. Some guests experienced long waits before the allocation of accessible rooms and the parking area lacks adequate accessibility. A more comprehensive accessibility framework and structural enhancements are suggested to better accommodate all guests.
Overall, while there are positive aspects of MADEN Hotel’s efforts in accessibility, there remains room for improvement, particularly in terms of parking and faster service for disabled guests.
Honeymoon
Boutique-Style
No, MADEN Hotel doesn't have any pool.
No, a spa isn't available at MADEN Hotel.
No, MADEN Hotel doesn't allow dogs.
Yes, parking facilities are available at MADEN Hotel.
No, MADEN Hotel doesn't have a gym.
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