Swissotel Al Maqam Makkah
Mecca
21.42018800,
39.82532100
,
King Abdul Aziz Endowment, Abraj Al Bait Complex, P.o. Box 762
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Info
Summary of reviewsSwissotel Al Maqam Makkah enjoys an exceptional location, making it a favorite choice for pilgrims visiting the holy city. Its proximity to the Holy Mosque of Makkah ensures unparalleled convenience for frequent prayers. Guests appreciate the seamless access to the Haram, aided by high-speed elevators and a dedicated entrance, as well as the superb views, particularly rooms overlooking the Kaaba. The hotel is also close to shopping malls and local amenities, boosting its strategic placement.
The breakfast at the hotel has received predominantly positive feedback with an extensive and high-quality buffet offering a variety of dishes. Guests find the breakfast experience grand and enjoyable, although some suggest more diversity, especially in desi and Asian options. Despite occasional crowding and repetitiveness, the overall quality and service make breakfast a highlight for many visitors.
Dinner experiences are mixed but generally favorable with many guests praising the delicious, lavish buffet that accommodates different tastes. Some guests, however, find the dinner options limited and expensive, indicating areas for potential improvement in menu variety and cold drink availability.
Rooms at Swissotel Al Maqam Makkah are praised for their spaciousness, cleanliness and comfort, featuring modern furnishings and beautiful views. Despite some reports of dated furniture and inconsistent room service, the overall comfort, particularly with beds and amenities like live adhan speakers, leaves a positive impression. Cleanliness is another strong point with many guests appreciating the neat, well-maintained rooms and the housekeeping staff's diligence, despite occasional lapses in thoroughness, especially during peak times.
The staff at Swissotel Al Maqam Makkah receive high praise for their friendliness, helpfulness and professionalism. Reception, housekeeping and dining staff are noted for their promptness and excellent service, enhancing the overall guest experience. Although there are occasional delays and suggestions for better training at the front desk, the general sentiment towards the staff remains positive.
Free Wi-Fi throughout the hotel is a convenience that guests appreciate, though the service has mixed reviews. Some report a strong connection, while others experience slow and unreliable performance, indicating room for improvement in connectivity.
Parking facilities receive mixed reviews as well. While some guests appreciate the availability, others find it challenging with complicated access and additional charges being common complaints. Locating the parking entrance can be difficult, leading to frustrations, especially with luggage.
Families find Swissotel Al Maqam Makkah particularly accommodating. Spacious family suites, close proximity to the Haram and connections to the mall make it an excellent choice for family stays. The hotel provides a comfortable and convenient environment with minor setbacks in children's facilities and entertainment options.
The beds at Swissotel Al Maqam Makkah are generally noted for their comfort, contributing to a restful stay. Cleanliness and spacious rooms complement the cozy bedding, although some guests mention inconsistencies in comfort and size, particularly with extra beds and pillows.
Overall, Swissotel Al Maqam Makkah offers a comfortable, well-located and family-friendly stay with excellent service, making it a popular choice for pilgrims and families visiting the holy city.
Categories
The breakfast at the hotel has received predominantly positive feedback with an extensive and high-quality buffet offering a variety of dishes. Guests find the breakfast experience grand and enjoyable, although some suggest more diversity, especially in desi and Asian options. Despite occasional crowding and repetitiveness, the overall quality and service make breakfast a highlight for many visitors.
Dinner experiences are mixed but generally favorable with many guests praising the delicious, lavish buffet that accommodates different tastes. Some guests, however, find the dinner options limited and expensive, indicating areas for potential improvement in menu variety and cold drink availability.
Rooms at Swissotel Al Maqam Makkah are praised for their spaciousness, cleanliness and comfort, featuring modern furnishings and beautiful views. Despite some reports of dated furniture and inconsistent room service, the overall comfort, particularly with beds and amenities like live adhan speakers, leaves a positive impression. Cleanliness is another strong point with many guests appreciating the neat, well-maintained rooms and the housekeeping staff's diligence, despite occasional lapses in thoroughness, especially during peak times.
The staff at Swissotel Al Maqam Makkah receive high praise for their friendliness, helpfulness and professionalism. Reception, housekeeping and dining staff are noted for their promptness and excellent service, enhancing the overall guest experience. Although there are occasional delays and suggestions for better training at the front desk, the general sentiment towards the staff remains positive.
Free Wi-Fi throughout the hotel is a convenience that guests appreciate, though the service has mixed reviews. Some report a strong connection, while others experience slow and unreliable performance, indicating room for improvement in connectivity.
Parking facilities receive mixed reviews as well. While some guests appreciate the availability, others find it challenging with complicated access and additional charges being common complaints. Locating the parking entrance can be difficult, leading to frustrations, especially with luggage.
Families find Swissotel Al Maqam Makkah particularly accommodating. Spacious family suites, close proximity to the Haram and connections to the mall make it an excellent choice for family stays. The hotel provides a comfortable and convenient environment with minor setbacks in children's facilities and entertainment options.
The beds at Swissotel Al Maqam Makkah are generally noted for their comfort, contributing to a restful stay. Cleanliness and spacious rooms complement the cozy bedding, although some guests mention inconsistencies in comfort and size, particularly with extra beds and pillows.
Overall, Swissotel Al Maqam Makkah offers a comfortable, well-located and family-friendly stay with excellent service, making it a popular choice for pilgrims and families visiting the holy city.
Luxury Hotel
Located in the Abraj Al Bait complex, this hotel offers magnificent views over the Kaaba or city. It provides attentive hospitality, generous cuisine, and peaceful accommodation with easy access to Islam's holiest sites.
Hotel Taking Steps Towards Sustainability
Holding a Green Globe certification, this hotel demonstrates a commitment to environmental standards. The hotel participates in effective food waste management and utilizes 100% LED lighting to improve energy efficiency.
Hotel for Honeymoon
Swissotel Al Maqam Makkah offers modern and stylish accommodations with direct access to the Haram. Its convenient location and diverse dining options make it ideal for couples seeking a comfortable and spiritually fulfilling stay. The hotel's elegant design and attentive service enhance the romantic atmosphere.
Family Friendly Hotel
This hotel offers family suites with a living and dining area, separate bedroom and dressing room and the option of connecting twin rooms.
Romantic Hotel
Part of the Abraj Al Bait Complex, this hotel offers luxurious rooms with contemporary design and exceptional views. The hotel provides direct access to the Holy Mosque, enhancing the spiritual experience and romantic ambiance.
Business Hotel
The hotel features a meeting room located in the business center, equipped with a boardroom table that seats 14 and connectivity for laptops. Technical support and meeting concierge services are readily available.
Accessible Hotel
This hotel is tagged as an accessible hotel. It is known for providing facilities suitable for guests with disabilities.
5-Star Hotel
Part of the Abraj Al Bait complex, this hotel is located in close proximity to the Holy Masjid Al Haraam. It offers a luxurious experience with elegant rooms and convenient access for pilgrims.
Skyscraper Hotel
Located in the Abraj Al Bait complex, this hotel offers modern accommodations and direct access to the Grand Mosque. Its high-tower location provides spiritual ambiance and convenience for visitors to Mecca.
About Swissotel Al Maqam Makkah
License: 10007391
Guest Reviews
Location
The location is not only advantageous for its nearness to the mosque but also for its easy accessibility and strategic placement. With a separate entrance linked to the main street, visitors can reach Haram quickly and efficiently. The convenience extends to the nearby shopping mall and various local amenities, including restaurants and gift shops, ensuring that all essential needs are within a short walking distance.
Guests also appreciate the superb views from their rooms, especially those with a direct sight of the Kaaba. The high-speed elevators and dedicated entrance make it easy to navigate between the hotel and the mosque, even during peak prayer times.
Reviewers continually affirm that the location is perfect for anyone looking to stay near the Masjid al Haram, making Swissotel Al Maqam Makkah an ideal choice for pilgrims seeking convenience, comfort and proximity to the sacred site.
Breakfast
However, there are mixed reviews about the diversity of breakfast items with some guests suggesting there should be more variety, especially in terms of desi and Asian options. A few reviews note the menu could be improved to better reflect a five-star standard and some guests found the buffet stations to be crowded, leading to long waits. Despite these critiques, the breakfast often exceeded expectations with many guests particularly enjoying the substantial portions, pleasant service and overall quality of food.
On the less favorable side, some reviews mention the breakfast being somewhat repetitive and not living up to its potential in terms of taste and variety. Additionally, the breakfast service can be busy, particularly during peak hours, leading some to describe it as a bit chaotic.
In summary, while there are areas for improvement, the breakfast at Swissotel Al Maqam Makkah has been predominantly well-received, making it a highlight for many visitors. The overall quality, variety and experience of the breakfast buffet are frequently commended with only a few guests finding room for enhancements.
Dinner
Despite these positives, some guests felt the dinner was expensive with limited options, mentioning a lack of cold drinks and meat dishes which could have enhanced the experience. The menu sometimes lacked variety and some found the food quality inconsistent. There were suggestions for improving the diversity of the cuisines offered and better management of the dining services.
In summary, while the overall dining experience at the hotel often met or exceeded expectations, there is room for enhancement in terms of menu variety and guest services to fully satisfy all diners.
Rooms
However, there are several points of contention. Some rooms are reported to have old, dated and occasionally wobbly or unstable furniture. Many guests have noted that certain rooms and facilities appear rundown and in need of refurbishment, including carpets and bathrooms. Moreover, some guests reported issues with room readiness upon check-in and inconsistent room service with some rooms not being cleaned promptly or adequately.
Despite these drawbacks, many guests still find the rooms well-maintained and the hotel generally clean, contributing to a comfortable stay. Key positive remarks underscore the exceptional views, particularly those facing the Kaaba and the functionality of the spaces, even if some are smaller than anticipated. Overall, while there are areas for improvement, the positive aspects, such as cleanliness, comfort and amenities, leave a favorable impression on many visitors.
Beds
However, some reviews indicate inconsistencies in bed comfort with a few guests noting that the beds were too flat or small. There were mentions of extra beds provided, particularly for children, which some found beneficial. Pillows garnered mixed reviews; while many found them soft and comfortable, others felt they were too soft or outright uncomfortable. A few guests indicated a need for better bed and pillow choices to cater to individual preferences.
One review also mentioned spotting a bed bug, highlighting a concern for cleanliness in isolated instances. For those booking suites, there seems to be an option for larger beds, which could appeal to families or couples looking for more space. Overall, while the majority of the feedback is positive regarding the bed comfort at Swissotel Al Maqam Makkah, there are occasional areas that might require attention for a consistently comfortable guest experience.
Cleanliness
The rooms themselves are frequently praised for being clean and spacious with beds and sheets noted as particularly immaculate. Guests also mention that the bathrooms, while generally clean, occasionally need more thorough attention. Despite some instances of missed spots and a few reports of dust and unpleasant odors, the overall impression is one of a clean and inviting environment.
However, there are some areas of concern. Feedback includes instances of late housekeeping services and some rooms with specific issues such as dirty carpets, humid air and occasional sanitation issues. Common areas like restaurants and corridors with old, dusty carpets received mixed reviews with some guests feeling that cleanliness could be enhanced.
While specific complaints such as bed bugs, smelly towels and dirty windows were noted by a few guests, the general consensus generally leans toward a positive experience, marked by a clean and comfortable stay. The hotel’s efforts to maintain cleanliness and the dedication of the housekeeping team are frequently acknowledged, although there's always room for improvement in meeting the high expectations associated with a five-star establishment.
Staff
The hotel management, specifically managers like Mr. Majid, are also appreciated for their accommodating and customer-centric approach, often going above and beyond expectations. Despite the occasional slow check-in process and periods where additional training for front desk staff is suggested, the overall sentiment towards the service is positive. The housekeeping and dining staff receive commendations for attentiveness and responsiveness, although room cleaning and service promptness had isolated areas for improvement.
Helpful, approachable and ready to provide a warm welcome, the staff at Swissotel Al Maqam Makkah significantly enhance the guest experience, creating a supportive and friendly environment amidst the bustling atmosphere.
Wi-Fi
However, a notable number of guests experienced issues, mentioning that the Wi-Fi was slow, weak or kept dropping. While some found the Wi-Fi service decent, others described it as poor, pathetic or even non-functional in certain areas. There were also comments that internet service overall was below average and that it could be improved. Despite these issues, the convenience of checking in and working out within minutes was appreciated by guests. Wi-Fi usage may take some time to adapt and improvements could certainly enhance the overall experience.
Parking
Finding the hotel using Google Maps can be difficult, particularly when trying to locate the parking entrance, which leads to a complicated process involving lifts and tunnels. The entry and exit for cars can be confusing and inconvenient, often causing delays and frustrations, especially when dealing with luggage pick-up or drop-off.
Some guests had to park their cars away from the hotel due to limited parking spaces and no system in place for prioritizing or assisting with parking has been mentioned in customer reviews. Additionally, some reported having to rely on taxis and facing further complications, such as waiting times and fines for taxis during pick-ups.
The hotel staff generally receive positive feedback, though specific resolutions for parking issues were not always addressed to the satisfaction of the guests. Overall, while the hotel tries to accommodate guests with parking, the experience can vary, largely depending on the individual circumstances and timing of arrivals.
Family
The hotel's location close to Haram makes it exceptionally convenient, especially for families with small children. The accessibility through elevators is appreciated by both children and seniors, facilitating easy movement around the premises. This convenience extends to the hotel's connection to a mall, providing additional amenities and activities just a few steps away.
While there are positive mentions of facilities such as a dedicated kids corner and family-oriented services, some guests noted room for improvement in the children's facilities and the availability of entertainment options such as cartoon channels in English. Nonetheless, the hotel's overall environment is described as clean with attentive housekeeping ensuring rooms are maintained to high standards.
The dining experience is another highlight with a large restaurant offering breakfast options that kids particularly enjoy. Though there were minor setbacks, like difficulties navigating with a pram, the general sentiment is that Swissotel Al Maqam Makkah is a perfect choice for families, bringing together comfort, convenience and a pleasant atmosphere for a memorable stay.
5 Star
The breakfast and housekeeping services receive positive remarks for their outstanding quality and many guests specifically appreciate the well-organized, clean and comfortable rooms. Customer service is described as extraordinary, ranking high in satisfaction for many.
However, there are some criticisms. Business facilities do not meet the five-star expectations and amenities such as a room coffee setup and kettle are absent. Some guests argue that the hotel doesn’t fully reflect a five-star standard, pointing out inadequacies in the shower conditions and other maintained areas. The reception service also falls short and the overall value for money is questioned by some visitors.
Despite these issues, the majority seem to favor their stay, indicating a generally positive experience with top-notch service, good staying appeal and an excellent location being the standout elements.
Business
On a positive note, the hotel provides a business center equipped with amenities required for conferences and business-related needs. The efficient staff and quick check-out process further add to the convenience for business guests. An additional advantage is the easy walk to the mosque, making it a great choice for those looking to combine business with spiritual activities.
The hotel also offers reliable wifi, which is indispensable for business activities and guests appreciated the excellent breakfast options available. Although the room value was described as pricy, the overall accessibility and location make Swissotel Al Maqam Makkah a practical choice for business clientele.
Accessible
Luxury
Visitors appreciate the spacious and beautifully decorated rooms and suites, finding them to be reflective of five-star elegance. The housekeeping and food services, particularly at the Al Khairat restaurant, further enhance the luxury experience. The hotel's excellent location and superb breakfast options contribute to an overall memorable stay.
Despite the overwhelmingly positive feedback, some guests noted that certain aspects, such as room decor and facilities, did not fully meet their five-star expectations and occasional comments about dusty furniture suggest room for improvement. However, the attentive staff and high-class services largely overpower these minor drawbacks, providing a great luxury experience. Whether for its excellent service, quality furnishings or convenient connections, Swissotel Al Maqam Makkah remains a top choice for those seeking a luxurious stay.
Romantic
No, Swissotel Al Maqam Makkah doesn't have any pool.
No, a spa isn't available at Swissotel Al Maqam Makkah.
No, Swissotel Al Maqam Makkah doesn't allow dogs.
No, parking facilities aren't available at Swissotel Al Maqam Makkah.
No, Swissotel Al Maqam Makkah doesn't have a gym.
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