Swissotel Makkah
Mecca
21.41976300,
39.82608900
,
King Abdul Aziz Endowment Abraj Al Bait Complex,om Alqura Street.
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Summary of reviewsSwissotel Makkah enjoys overwhelmingly positive reviews, particularly praised for its exceptional location within the Clock Tower complex, providing guests with unparalleled proximity to the sacred Masjid al-Haram. This strategic positioning is lauded for facilitating easy and quick access for pilgrims, enhancing their spiritual experience with stunning views of the Kaaba. The hotel's direct access to various dining and shopping options also adds to the convenience of the stay.
The breakfast experience at Swissotel Makkah stands out with its wide variety of fresh, delicious options and an international spread that caters to diverse tastes. Guests commend the lavish buffet, helpful staff and well-organized dining area, making each morning meal satisfying and enjoyable. Despite minor calls for more variation and regional cuisine, the breakfast remains a highlight.
Similarly, the dinner options, especially during Ramadan iftaar, receive high praise for their variety and quality. The excellent service and beautiful views of the Haram further enhance this dining experience. Although some guests found the dinner rates on the expensive side, the overall satisfaction with the food quality and atmosphere is notable.
The hotel rooms, while receiving mixed feedback, are generally appreciated for their cleanliness, comfort and modern amenities. Guests particularly enjoyed the spacious rooms and stunning Kaaba views, although some noted the smaller size of certain rooms and bathrooms. The professional and supportive staff contribute significantly to the positive experience, ensuring cleanliness and prompt service throughout the stay.
Swissotel Makkah also earns high marks for its exemplary staff, described consistently as kind, helpful and efficient. Guests frequently mention the warm welcomes and exceptional service provided by the team, from the reception to housekeeping and restaurant staff, creating a friendly and supportive atmosphere.
While Wi-Fi connectivity receives mixed reviews with some guests experiencing strong and fast connections and others facing intermittent issues, the overall sentiment remains positive. The hotel's cleanliness is highly commended with spotless rooms, well-maintained facilities and a modern ambiance contributing to a hygienic and comfortable stay.
Despite the lack of on-site parking being a significant inconvenience, particularly given the expensive nearby options, guests still find value in the hotel's offerings, especially when traveling with families. The family-friendly environment, complete with dedicated kids' areas and spacious accommodations, makes Swissotel Makkah a favored choice among family travelers.
Lastly, the beds at Swissotel Makkah receive glowing feedback for their comfort and support, enhancing guests' rest and overall experience. While there are occasional comments on the need for pillow improvements, the general consensus is that the beds contribute significantly to a pleasant and restful stay.
Swissotel Makkah, thus, combines strategic location, excellent service, cleanliness and comfort to create a highly recommended choice for both individual travelers and families, fulfilling their spiritual and practical needs during their stay.
Categories
The breakfast experience at Swissotel Makkah stands out with its wide variety of fresh, delicious options and an international spread that caters to diverse tastes. Guests commend the lavish buffet, helpful staff and well-organized dining area, making each morning meal satisfying and enjoyable. Despite minor calls for more variation and regional cuisine, the breakfast remains a highlight.
Similarly, the dinner options, especially during Ramadan iftaar, receive high praise for their variety and quality. The excellent service and beautiful views of the Haram further enhance this dining experience. Although some guests found the dinner rates on the expensive side, the overall satisfaction with the food quality and atmosphere is notable.
The hotel rooms, while receiving mixed feedback, are generally appreciated for their cleanliness, comfort and modern amenities. Guests particularly enjoyed the spacious rooms and stunning Kaaba views, although some noted the smaller size of certain rooms and bathrooms. The professional and supportive staff contribute significantly to the positive experience, ensuring cleanliness and prompt service throughout the stay.
Swissotel Makkah also earns high marks for its exemplary staff, described consistently as kind, helpful and efficient. Guests frequently mention the warm welcomes and exceptional service provided by the team, from the reception to housekeeping and restaurant staff, creating a friendly and supportive atmosphere.
While Wi-Fi connectivity receives mixed reviews with some guests experiencing strong and fast connections and others facing intermittent issues, the overall sentiment remains positive. The hotel's cleanliness is highly commended with spotless rooms, well-maintained facilities and a modern ambiance contributing to a hygienic and comfortable stay.
Despite the lack of on-site parking being a significant inconvenience, particularly given the expensive nearby options, guests still find value in the hotel's offerings, especially when traveling with families. The family-friendly environment, complete with dedicated kids' areas and spacious accommodations, makes Swissotel Makkah a favored choice among family travelers.
Lastly, the beds at Swissotel Makkah receive glowing feedback for their comfort and support, enhancing guests' rest and overall experience. While there are occasional comments on the need for pillow improvements, the general consensus is that the beds contribute significantly to a pleasant and restful stay.
Swissotel Makkah, thus, combines strategic location, excellent service, cleanliness and comfort to create a highly recommended choice for both individual travelers and families, fulfilling their spiritual and practical needs during their stay.
Luxury Hotel
A contemporary five-star hotel in the Abraj Al Bait complex, located very close to the Masjid Al Haraam with views overlooking the Ka'aba. It offers modern style and service with easy access to the holy sites through private entrances.
Hotel Taking Steps Towards Sustainability
This hotel has been awarded Green Globe certification, signifying its dedication to sustainable management and operations. Key initiatives include effective food waste management and the use of 100% LED lighting.
Hotel for Honeymoon
Swissotel Makkah offers stylish accommodations with views of the Kaaba, providing a sophisticated and comfortable stay. Its central location and diverse culinary offerings make it convenient for exploring and enjoying special moments together. The hotel's modern amenities and attentive service enhance the romantic ambiance.
Business Hotel
Located within the Abraj Al Bait complex, this hotel provides excellent business amenities such as a business center, meeting rooms, and efficient service. Its proximity to key religious sites is convenient for business travelers.
Accessible Hotel
This hotel is tagged as an accessible hotel. It is known for providing facilities suitable for guests with disabilities.
5-Star Hotel
As part of the Abraj Al Bait complex, this deluxe hotel is located very close to the holy Masjid Al Haraam, offering modern contemporary design. Many rooms and suites provide views of the Kaaba and the entire Masjid.
Family Friendly Hotel
Romantic Hotel
Skyscraper Hotel
About Swissotel Makkah
License: 10007774
Guest Reviews
Location
The hotel’s vantage point provides spectacular views of the Kaaba, enhancing the spiritual experience for visitors. Many appreciated the direct access to the hotel from the Clock Tower, which houses various dining and shopping options, adding to the convenience of their stay. This ease of access coupled with the modern amenities of the hotel garners positive mentions.
Overall, guests commended the location for being extraordinarily close to the Haram, facilitating a seamless blend of comfort and spiritual fulfillment. The proximity to the mosque, combined with the friendly and efficient staff, clean rooms and good food options, notably make Swissotel Makkah a favored choice among travelers.
Breakfast
Guests appreciated the helpful and friendly staff at the Al Ruwad restaurant, enhancing their dining experience. The buffet includes an extensive menu, from traditional dishes to more unique options like sushi, which exceeded many guests' expectations. The dining area is spacious and well-organized with efforts made to accommodate families, including a dedicated kids' zone.
However, some reviews indicate areas for improvement. A few guests found the breakfast repetitive and suggested more variation in the daily offerings. Others pointed out that the location of the breakfast area is quite far from the rooms and often crowded, making it difficult to find seating. Additionally, there were calls for more regional cuisine options, including American, Pakistani and Indian dishes, to better cater to international guests.
Despite these minor criticisms, the breakfast at Swissotel Makkah is largely praised for its quality, variety and excellent service, marking it as one of the hotel’s standout features.
Dinner
Guests enjoy dining while taking in beautiful views of the Haram, whether seated at the window in the restaurant or through in-room dining, which also receives positive feedback for its convenience and quality. Despite the high quality of offerings, some guests remarked that dinner rates are expensive and could use improvement in terms of value for money. A few reviews expressed a desire for a broader menu and noted that dinner options were limited to items like lamb, possibly due to COVID-19 restrictions.
Nonetheless, the dining areas, including the expansive dinner hall that can accommodate up to 2500 guests, are noted for their spaciousness and ability to handle large crowds without compromising on food quality. Overall, Swissotel Makkah delivers an excellent and memorable dining experience with a splendid variety of meals that left many guests satisfied and willing to recommend the hotel’s dinner offerings.
Rooms
The spaciousness of the rooms was frequently noted, particularly for larger rooms and suites, which seemed to cater well to family accommodations. The supportive and professional attitude of the staff, along with exceptional room service, further enhanced the stay for many visitors. Convenient features like the speaker connected to the Haram mosque, proximity to the Haram and the prayer facility were mentioned as significant benefits.
However, some reviews pointed out drawbacks, particularly the size of certain rooms and bathrooms, describing them as cramped or small. The dated condition of some room furniture and a shortage of essential items like tissue paper and prayer mats in rooms were also mentioned. Despite these issues, the economical pricing compared to other fancy hotels made Swissotel Makkah a favorable choice for budget-conscious travelers.
Overall, the blend of comfort, cleanliness and advantageous location, coupled with some occasional issues with room size and amenities, paints a comprehensive picture of the hotel rooms at Swissotel Makkah.
Beds
While the majority of guests were pleased, there were a few mixed opinions regarding the pillows with some finding them uncomfortable. Additionally, some guests felt that the beds were very used and flat, indicating a need for possible updates. Despite these comments, the overall sentiment leans heavily towards satisfaction with the bed quality, contributing significantly to a pleasant stay at the hotel.
Cleanliness
Guests frequently highlight the impeccable standards of hygiene across the property, including the shining floors and well-stocked bathrooms. The overall ambiance of the hotel is described as clean and modern with particular attention to detail in maintaining cleanliness from check-in to checkout. Despite some minor issues with elevator cleanliness and occasional lapses in bathroom maintenance, the overwhelming consensus is that the hotel meets and often exceeds typical cleanliness standards.
In addition to cleanliness, the facilities at Swissotel Makkah are highly appreciated. Rooms are comfortable and stylish, providing a pleasant and restful experience for guests. The value for money is often emphasized with reasonable pricing complementing the high standards of cleanliness and service. Overarchingly, Swissotel Makkah stands out for its superb cleanliness and the friendly, efficient housekeeping staff, ensuring a comforting and hygienic stay for all guests.
Staff
Guests frequently mention the friendly and supportive atmosphere created by the entire team, extending from the front desk to the restaurant staff. Individuals like Salim Malik, Mousa, Shakeer, Mahmoud and Adil receive special mentions for their exemplary service and hospitality. The restaurant staff, like Romel, Hamza and Ibrahim at Al Ruwad, are noted for their attentiveness and helpfulness.
Throughout their stay, guests report that the staff consistently exceed expectations, whether it’s through efficient check-ins, prompt room service or the genuine care shown by concierge and bellboys. This exceptional customer service leaves a lasting impression, making the hotel a highly recommended destination for visitors seeking a welcoming and supportive environment.
Wi-Fi
However, not all guests shared this sentiment. A significant number reported issues with the Wi-Fi. Problems ranged from intermittent connections to slow speeds and some noted that the Wi-Fi was not working at all during their stay. Complaints about weak signals and poor connectivity were frequent with some guests being unable to access Wi-Fi in their rooms.
While several reviewers were satisfied with the Wi-Fi, citing seamless service and never switching off, others encountered connectivity issues that disrupted their experience. It appears that while Swissotel Makkah can provide excellent internet service, the experience is inconsistent with some guests enjoying strong, reliable Wi-Fi and others facing significant problems.
Parking
Family
The rooms are clean, spacious and come with configurations that seem to suit families perfectly, offering enough space for everyone. Some guests were even thrilled to receive a room with a view of the Kaaba, enhancing their stay experience. The hotel has ensured ease of movement for families and has been recognized for its helpful and professional staff.
Children particularly enjoyed the breakfast each morning and the play facilities available, making it a fantastic place for kids. Entertainment options and a kids' club ensure that the little ones are engaged and happy throughout their stay. Despite a few mentions of minor issues, such as a need for working TVs for guests and challenges in reserving family rooms, the overall experience has been very positive.
In summary, Swissotel Makkah comes highly recommended for those traveling with children, offering fantastic facilities, a friendly atmosphere and ample activities to keep the young ones entertained. Families who stay here are likely to leave with cherished memories and a desire to return.
5 Star
While some guests feel the hotel does not completely align with five-star standards, particularly citing the breakfast as average and the hotel's facilities as not entirely sufficient, the general sentiment remains positive. Reviews commend the exceptional housekeeping, the clean and modern decor and various luxurious features. Many guests recommend the hotel, praising the fantastic service and remarkable overall experience, affirming it as a superb choice for travelers seeking high-quality accommodation in Makkah.
Business
Service excellence is a highlight with professional and helpful staff contributing to an exceptional business experience. Special mentions include Sultan, who assists with room bookings and ensures guests receive the best views, further enhancing their stay. With favorable rates and high standards of service, Swissotel Makkah stands out as an ideal choice for business travelers.
Accessible
Luxury
No, Swissotel Makkah doesn't have any pool.
No, a spa isn't available at Swissotel Makkah.
No, Swissotel Makkah doesn't allow dogs.
No, parking facilities aren't available at Swissotel Makkah.
No, Swissotel Makkah doesn't have a gym.
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