Le Meridien Towers Makkah
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Summary of reviewsLe Meridien Towers Makkah stands out for its strategic and convenient location, praised for its proximity to the Holy Al Haram Mosque and efficient shuttle services operating around the clock, a major draw for pilgrims. Guests appreciate the hotel’s peaceful and clean environment, slightly removed from the main hustle yet well-connected via traffic-free tunnels. The availability of parking spaces and nearby local shops further enhance guest convenience.
Breakfast at the hotel is noted for its diverse and varied selections, catering to different tastes with excellent service. However, some guests feel there is room for improvement in the variety and organization of the offerings. Dinner presents a mixed experience: While many guests praise the dining options and quality, some express concerns about food variety, service quality and cost. Despite this, the restaurant arrangement and affordability, especially for families, are valued.
Rooms at Le Meridien Towers Makkah receive high marks for spaciousness and comfort. Reviews frequently highlight their size, cleanliness, modern amenities and multiple bathroom arrangements, making them ideal for families and larger groups. Some occasional issues with maintenance and cleanliness have been noted, yet the overall guest experience remains positive.
The hotel shines in terms of cleanliness, thanks to diligent housekeeping and well-maintained public areas. The staff are frequently described as exceptionally friendly, helpful and courteous, contributing to a welcoming atmosphere. Specific staff members receive commendations for their outstanding service, although some areas, such as the reception, could benefit from improvements to handle guest volumes more efficiently.
WiFi services at the hotel, however, draw mixed reviews with many guests noting issues with connectivity and speed. This is an area where substantial improvement is needed.
Free parking is a plus, though the parking facility can be congested and challenging to navigate. Despite these drawbacks, the frequent shuttle service mitigates parking inconveniences for guests.
For families, Le Meridien Towers Makkah is highly recommended, offering spacious and clean rooms, friendly staff and convenient amenities, making it an excellent choice for family visits, especially for Umrah. The hotel manages to create a homely and safe environment, ensuring a comfortable stay for guests of all ages.
Beds receive a generally positive reception for comfort, although some guests highlight issues with cleanliness and bed arrangement. Quality linens and soft pillows contribute to a restful stay for many.
Overall, while Le Meridien Towers Makkah boasts many facets worthy of a five-star rating, such as ambiance, service and comfort, certain areas like WiFi connectivity, breakfast variety and reception efficiency reflect opportunities for further enhancement to fully meet the high expectations associated with the prestigious rating. The hotel's excellent location, spacious and comfortable rooms and friendly staff make it a preferred choice for visitors to Makkah.
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Breakfast at the hotel is noted for its diverse and varied selections, catering to different tastes with excellent service. However, some guests feel there is room for improvement in the variety and organization of the offerings. Dinner presents a mixed experience: While many guests praise the dining options and quality, some express concerns about food variety, service quality and cost. Despite this, the restaurant arrangement and affordability, especially for families, are valued.
Rooms at Le Meridien Towers Makkah receive high marks for spaciousness and comfort. Reviews frequently highlight their size, cleanliness, modern amenities and multiple bathroom arrangements, making them ideal for families and larger groups. Some occasional issues with maintenance and cleanliness have been noted, yet the overall guest experience remains positive.
The hotel shines in terms of cleanliness, thanks to diligent housekeeping and well-maintained public areas. The staff are frequently described as exceptionally friendly, helpful and courteous, contributing to a welcoming atmosphere. Specific staff members receive commendations for their outstanding service, although some areas, such as the reception, could benefit from improvements to handle guest volumes more efficiently.
WiFi services at the hotel, however, draw mixed reviews with many guests noting issues with connectivity and speed. This is an area where substantial improvement is needed.
Free parking is a plus, though the parking facility can be congested and challenging to navigate. Despite these drawbacks, the frequent shuttle service mitigates parking inconveniences for guests.
For families, Le Meridien Towers Makkah is highly recommended, offering spacious and clean rooms, friendly staff and convenient amenities, making it an excellent choice for family visits, especially for Umrah. The hotel manages to create a homely and safe environment, ensuring a comfortable stay for guests of all ages.
Beds receive a generally positive reception for comfort, although some guests highlight issues with cleanliness and bed arrangement. Quality linens and soft pillows contribute to a restful stay for many.
Overall, while Le Meridien Towers Makkah boasts many facets worthy of a five-star rating, such as ambiance, service and comfort, certain areas like WiFi connectivity, breakfast variety and reception efficiency reflect opportunities for further enhancement to fully meet the high expectations associated with the prestigious rating. The hotel's excellent location, spacious and comfortable rooms and friendly staff make it a preferred choice for visitors to Makkah.
Hotel Taking Steps Towards Sustainability
This hotel has achieved Green Key certification, indicating its adherence to specific environmental standards and sustainable practices in the tourism sector.
Hotel for Honeymoon
Le Meridien Towers Makkah offers comfortable accommodations and is conveniently located. The hotel provides easy access to the holy sites and various amenities, making it suitable for couples seeking a spiritual and relaxing honeymoon.
Business Hotel
This hotel offers business travelers standard amenities and services for a comfortable stay. Its proximity to key sites makes it a convenient option.
Hotel with Parking
This hotel offers parking facilities for guests. Located on Kudai Road, it provides a convenient option for those with vehicles.
3-Star Hotel
This hotel offers good breakfast options and has received high ratings for its overall service. It provides a comfortable stay with convenient access to religious sites.
Family Friendly Hotel
About Le Meridien Towers Makkah
License: 10000557
Guest Reviews
Location
Guests appreciate the cleanliness and peacefulness of the location, which sits slightly away from the main hustle but remains well-connected. Several reviews point out that the hotel benefits from being linked by tunnels that avoid traffic congestion, facilitating smooth transportation to and from the mosque. Shuttle buses run frequently, typically every 10 minutes, providing a reliable means of transport for guests.
The availability of parking spaces and the presence of local shops nearby further enhance convenience for visitors. While a few reviews remark that the walk from the drop-off point to the mosque might be a little far for some, particularly the elderly, the overall ease of access and efficient transport services are recurrently praised.
In summary, Le Meridien Towers Makkah stands out for its strategic location, efficient shuttle service and peaceful environment, offering an ideal stay for those visiting Makkah with regular and prompt access to the sacred mosque.
Breakfast
However, some guests found the breakfast to be average, lacking in variety or not up to the expected standard of Le Meridien. There were mentions of specific areas that needed improvement, such as the inclusion of more options for kids like pancakes and waffles, fresh food and hot pastries. Occasionally, guests reported that the breakfast could have been better organized and that the quality and variety could be enhanced. The breakfast was also described by a few as overly crowded and chaotic with some food items being cold.
Overall, while the breakfast at Le Meridien Towers Makkah has many positive aspects, it seems there are opportunities for further enhancements to satisfy all guests fully.
Dinner
However, there were notable concerns regarding the dining services. Some guests pointed out that the food quality has dropped drastically and mentioned poor service despite the good food quality. The lack of variety and repetitive menus were also common complaints. Guests noted that some restaurants on-site were not accessible and there are no nearby dining options, contributing to the inconvenience. The Asian restaurant particularly received negative remarks for its service and quality.
Moreover, there were comments on the high cost of meals, including lunch and dinner and some felt the restaurant prices were expensive for the quality provided. Cleanliness issues, such as food stains, were also mentioned. Despite these issues, many guests appreciated the overall restaurant arrangement and the affordable meals offered for families.
The dining service, including in-room dining, needs improvement to meet five-star standards, showing a need for more variety and enhanced service quality.
Rooms
Rooms are frequently described as clean, well-maintained and equipped with useful amenities such as microwaves, mini-fridges and good air conditioning. Many guests found the rooms to be very comfortable and stylish, featuring modern interiors. The hotel's multiple bathroom arrangements in several suites enhance convenience, especially for larger groups or families.
However, some guests experienced issues with maintenance and cleanliness. Common concerns include old or broken furniture, non-functioning amenities such as microwaves and safes and inadequate lighting. Room service and daily cleaning were areas where some guests felt improvements were needed with sporadic reports of rooms not being cleaned satisfactorily or not being ready upon check-in.
Overall, despite these occasional issues, the spaciousness and comfort of the rooms at Le Meridien Towers Makkah stand out, making it a preferred choice for many travelers seeking generous living space and modern conveniences in Makkah.
Beds
King-size beds are available, but some guests noted these are actually two beds placed side by side, which may be bothersome for some. Soft pillows and quality linens are frequently mentioned, contributing to a cozy and restful stay. Guests also appreciated the additional single beds and the practical arrangement of rooms.
However, there were several complaints about cleanliness, including dirty bed sheets, worn-out beddings and unwashed linen and pillow covers. Some found the mattresses too soft or uncomfortable, impacting their overall stay. Despite these issues, comfortable bedding and well-sized, nicely arranged rooms were common positive takeaways for many guests.
Cleanliness
The hotel offers excellent value for money with many visitors noting that the clean surroundings add significantly to their overall satisfaction. Despite occasional comments about areas needing further attention, such as carpets and older furniture, the general sentiment leans positive with remarks emphasizing the hotel’s cleanliness and great housekeeping services.
Guests also experience top-notch service from courteous and attentive hotel staff who maintain a high standard of cleanliness across the property. Overall, Le Meridien Towers Makkah stands out for creating a tidy, comfortable and well-maintained environment that enhances the guest experience.
Staff
The reception team, including individuals like Mr. Arief, Mr. Osama and Ms. Wijdan, are noted for their efficient and welcoming demeanor, contributing to a smooth check-in experience. Additionally, the shuttle service to Masjid Al Haram is praised for its excellent operation. Both Arabic and non-Arabic speaking guests find the staff approachable and respectful, creating an inclusive environment.
Despite the overwhelmingly positive feedback, some reviews point out areas needing improvement. The reception staff, in particular, faces criticism for occasional unprofessionalism and delays in response. Issues such as slow check-ins and unresponsive reception employees are mentioned, suggesting a need for better training and increased staffing to handle the volume of guests.
Overall, the hotel staff's kindness and dedication significantly enhance the guests' experience, making Le Meridien Towers Makkah a recommended choice for visitors seeking attentive and friendly service amidst a comfortable stay.
Wi-Fi
However, a significant number of reviews indicate issues with the hotel's WiFi. Many guests reported poor or non-existent connections with several complaints about the internet being slow, weak and unstable. Guests in certain areas, including Tower 1 on the 15th floor, experienced particularly problematic WiFi with some stating that it did not work at all during their stay. Some visitors expressed frustration over the hotel’s response to these issues, noting a lack of care or alternatives offered when problems arose.
Overall, while there are moments of reliable internet service, the general consensus points to a need for substantial improvement in the WiFi connectivity throughout Le Meridien Towers Makkah to ensure a smoother experience for guests.
Parking
Family
The rooms, whether suites or family rooms, are consistently praised for their cleanliness and spaciousness. Some rooms are notably large enough to comfortably accommodate a family of four or more with multiple bathrooms and sufficient amenities, including microwaves. The executive and royal suites are particularly favored for their massive living areas, making them perfect for family stays or group visits.
Families will appreciate the friendly and responsive staff, who ensure that everything is well-organized and address any issues promptly. The presence of three diverse restaurants—Asian, Moroccan and Gulf—along with many souvenir shops within the hotel adds to the convenience, making it a delightful stay for everyone.
Further adding to its appeal, the hotel offers a continuous bus service to the Haram, making transportation hassle-free. The cleanliness and luxury of the accommodations are consistently noted, offering excellent value for money. Although there's a wish for daycare services, the overall experience is comfortable and praised with many guests expressing their intent to return.
In conclusion, Le Meridien Towers Makkah provides an excellent family-friendly environment with all the essential amenities to ensure a comfortable and enjoyable stay.
5 Star
However, several reviews point out that the hotel does not consistently meet five-star expectations. Specifically, the breakfast receives significant criticism, being described as not up to par, not worth the money and more suitable for a lower-rated establishment. Additionally, there are mentions of cleanliness issues and missing amenities that should be standard in a five-star hotel. Overall, while the hotel offers a luxurious environment and excellent services that many find deserving of five stars, there are notable areas that some guests feel require improvement to fully meet the high standards of a five-star rating.
Business
Honeymoon
Luxury
Guests frequently mention the hotel's excellent service and spotless cleanliness, reinforcing its status as a five-star establishment. The 24-hour shuttle service to and from the Haram is another highlight, adding to the convenience and exceptional experience.
Though some furnishings have room for improvement and parking can be narrow, these minor drawbacks are overshadowed by the hotel's luxurious elements and overall high standards. Offering luxury at budget-friendly prices, it strikes a unique balance between comfort, quality and value for money. The decor and ambiance further contribute to a true sense of luxury, making it the preferred choice for a perfect stay during Umrah or other visits.
No, Le Meridien Towers Makkah doesn't have any pool.
No, a spa isn't available at Le Meridien Towers Makkah.
No, Le Meridien Towers Makkah doesn't allow dogs.
Yes, parking facilities are available at Le Meridien Towers Makkah.
No, Le Meridien Towers Makkah doesn't have a gym.
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