Four Points by Sheraton Makkah Al Naseem
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Summary of reviewsFour Points by Sheraton Makkah Al Naseem provides an inviting stay with a strategic location in the upscale Al Naseem district. The hotel's proximity to Al Rajhi Mosque and essential services like supermarkets, cafes and restaurants significantly enhances guest convenience. Additionally, the reliable shuttle service to the Haram, just a 15-minute drive away, makes it suitable for visitors wishing to avoid the hustle near Masjid Al-Haram while maintaining easy access.
The breakfast experience at the hotel is well-regarded for its diversity and delicious offerings. The breakfast buffet, especially during Ramadan, receives high praise for its abundance and quality. Despite some critiques about the repetition of menu items and the cost, the overall breakfast service remains a standout feature. Likewise, the dinner options, including room service and the buffet, are appreciated for their taste and variety, though some guests note the high prices and occasional repetitive choices.
Guest reviews on the rooms are mixed with many praising their cleanliness, comfort and spacious nature. The beautiful views and well-lit interiors add to the positive experience, though occasional maintenance issues and small bathroom sizes were reported. Nonetheless, the attentive room service and general upkeep ensure a mostly satisfactory stay.
Cleanliness and organization are strong points for the hotel with many guests noting the neat and tidy environment, well-maintained public areas and consistent room cleanliness. Some isolated cleaning lapses were mentioned, but the overall perception is largely positive, reflecting a high standard of hygiene and comfort.
The hotel staff is frequently commended for their friendliness and helpfulness. Specific staff members, such as Mr. Sabri and Mr. Mohamed AlMoalem, are highlighted for exceptional service. While some guests experienced slow service or inconsistent professionalism, the general sentiment towards the staff remains favorable.
Complimentary WiFi is available, though guest experiences vary. Some praise the reliable internet service, while others encounter connectivity issues. The gym facilities are well-regarded, catering to fitness enthusiasts seeking to maintain their routines.
Ample and accessible parking options enhance convenience for guests traveling by car. The provision of free parking and a complimentary shuttle service to the Haram further benefits visitors, despite occasional difficulties during special events.
The hotel offers a family-friendly environment with a clean, beautiful garden and free transportation to the Haram. However, limited play areas and no family rooms may pose challenges for larger families. Despite this, the welcoming atmosphere makes it an appealing option for family stays, particularly during religious activities.
Beds at the hotel receive positive feedback for their comfort, significantly contributing to restful sleep. Although some issues with bed allocation and sheet cleanliness were noted, these are relatively rare and do not overshadow the overall positive experience.
Overall, Four Points by Sheraton Makkah Al Naseem is recognized as a high-star accommodation, often described as a true five-star hotel, especially with standout housekeeping services. Despite some areas for improvement, it largely meets and often exceeds guest expectations, making it a commendable choice for travelers.
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The breakfast experience at the hotel is well-regarded for its diversity and delicious offerings. The breakfast buffet, especially during Ramadan, receives high praise for its abundance and quality. Despite some critiques about the repetition of menu items and the cost, the overall breakfast service remains a standout feature. Likewise, the dinner options, including room service and the buffet, are appreciated for their taste and variety, though some guests note the high prices and occasional repetitive choices.
Guest reviews on the rooms are mixed with many praising their cleanliness, comfort and spacious nature. The beautiful views and well-lit interiors add to the positive experience, though occasional maintenance issues and small bathroom sizes were reported. Nonetheless, the attentive room service and general upkeep ensure a mostly satisfactory stay.
Cleanliness and organization are strong points for the hotel with many guests noting the neat and tidy environment, well-maintained public areas and consistent room cleanliness. Some isolated cleaning lapses were mentioned, but the overall perception is largely positive, reflecting a high standard of hygiene and comfort.
The hotel staff is frequently commended for their friendliness and helpfulness. Specific staff members, such as Mr. Sabri and Mr. Mohamed AlMoalem, are highlighted for exceptional service. While some guests experienced slow service or inconsistent professionalism, the general sentiment towards the staff remains favorable.
Complimentary WiFi is available, though guest experiences vary. Some praise the reliable internet service, while others encounter connectivity issues. The gym facilities are well-regarded, catering to fitness enthusiasts seeking to maintain their routines.
Ample and accessible parking options enhance convenience for guests traveling by car. The provision of free parking and a complimentary shuttle service to the Haram further benefits visitors, despite occasional difficulties during special events.
The hotel offers a family-friendly environment with a clean, beautiful garden and free transportation to the Haram. However, limited play areas and no family rooms may pose challenges for larger families. Despite this, the welcoming atmosphere makes it an appealing option for family stays, particularly during religious activities.
Beds at the hotel receive positive feedback for their comfort, significantly contributing to restful sleep. Although some issues with bed allocation and sheet cleanliness were noted, these are relatively rare and do not overshadow the overall positive experience.
Overall, Four Points by Sheraton Makkah Al Naseem is recognized as a high-star accommodation, often described as a true five-star hotel, especially with standout housekeeping services. Despite some areas for improvement, it largely meets and often exceeds guest expectations, making it a commendable choice for travelers.
Hotel Taking Steps Towards Sustainability
This hotel is part of Marriott Bonvoy, which has a sustainability program encompassing various environmental initiatives across their properties.
Accessible Hotel
As part of a major international hotel group, this hotel is likely to provide accessible rooms and facilities to accommodate guests with disabilities, adhering to brand standards for accessibility.
Hotel with Gym
Provides a fitness center for guests looking to maintain their fitness regimen. The facilities are designed to cater to various workout preferences.
4-Star Hotel
This hotel offers comfortable rooms with views of Makkah and Al Rajhi Mosque. The hotel is near Umm Al Qura University, Makkah Mall and the sacred sites of Mina, Muzdalifah and Arafat.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
About Four Points by Sheraton Makkah Al Naseem
License: 10000643
Guest Reviews
Location
Moreover, the location affords easy access to major facilities and amenities, ensuring all needs are met without hassle. Despite being slightly distant from the hustle and bustle of the Haram, a reliable shuttle service is available, providing frequent and convenient transportation to the Haram, roughly a 15-minute drive away. This makes the hotel a suitable choice for those looking to escape the congestion around Masjid Al-Haram while still enjoying easy access to it.
For business travelers, the hotel's position also proves beneficial, offering a tranquil setting away from Mecca's crowded center. Additionally, the neighborhood's serenity and cleanliness further add to the hotel's appeal, ensuring a peaceful stay with all necessary services within reach.
Breakfast
However, there are some areas where guests feel improvement is needed. While breakfast offers a wide range, some guests found repetition in the menu and desired more international options, including fresher items and specific requests like pure orange juice. The breakfast service can occasionally be crowded and chaotic and some guests mention the high cost of the buffet as a downside.
Despite these critiques, the room service breakfast and in-room dining are often highlighted as positive experiences, offering good value and convenience. Overall, the breakfast at Four Points by Sheraton Makkah Al Naseem is well-regarded with opportunities for enhancement in variety and service management to elevate the guest experience further.
Dinner
However, there were notable concerns about the cost with several guests finding the buffet and restaurant food to be expensive. Some reviewers also noted that the same food was served every day and criticized the quality of specific items like pasta, pizza and club sandwiches. Additionally, there were instances of delayed service, particularly with orders like Shawarma.
Despite these drawbacks, the overall impression remained positive for many, who found the food to be good and the variety to be sufficient, making the dining experience worthwhile for the price paid. The hotel's surroundings also offer additional food options, which guests found convenient.
Rooms
Beds
However, not all experiences are faultless. There are occasional reports of being allocated twin beds instead of a requested king-size bed, which can be inconvenient for couples. Some guests have noted that certain beds were double and uneven with others mentioning dirty or insufficiently changed bed sheets, which in rare cases caused skin infections. Despite these issues, the overall sentiment remains favorable due to the comfort and cleanliness frequently praised by many other guests.
Additionally, while some rooms are noted to be small, they typically feature comfortable bed setups that make the stay enjoyable. The general consensus points towards a pleasant sleep experience facilitated by the quality of bedding and the general upkeep of the rooms.
Cleanliness
The hotel itself is described as beautiful, spacious and modern with clean public areas and well-maintained furniture. Guests frequently mention the comfort and cleanliness of the rooms, highlighting that they felt welcomed and relaxed. The shuttle service to Al Haram and the friendly, supportive staff further enhance the positive experience.
However, there are some areas of concern raised by a few guests. Some reviews mention specific issues with the cleanliness, such as dirty under beds, unclean carpets and neglected room cleaning during their stay. Instances of slow or inconsistent housekeeping were also noted, along with occasional delays in cleaning services despite requests.
Despite these few drawbacks, the majority of guest experiences reflect a satisfactory level of cleanliness and comfort, making Four Points by Sheraton Makkah Al Naseem an appealing option for travelers who value a clean and well-organized environment. The overall positive feedback suggests that, for most guests, the hotel meets and often exceeds expectations regarding cleanliness and quality of stay.
Staff
However, some reviews pointed out inconsistencies in service quality, noting that while some staff members were friendly and cooperative, others displayed unprofessional behavior and a lack of responsiveness. Several guests criticized the reception service for being slow, especially during peak times and mentioned issues with staff training and attentiveness.
Overall, the hotel's staff is often described as polite, friendly and dedicated, making genuine efforts to assist guests. Yet, improvements in staff training and addressing the episodic lapses in customer service could elevate the guest experience significantly.
Wi-Fi
Gym
Parking
A significant advantage mentioned by several guests is the hotel's provision of free parking and a complimentary shuttle service to the Haram, making it an attractive choice for those visiting for religious purposes. The availability of parking spots, the presence of a large parking area in front of the hotel and underground parking options contribute positively to guest experiences.
However, there are some isolated concerns about parking difficulties, especially during special events or VIP visits, which can limit the availability of close-up parking spaces. Additionally, some guests found the parking layout somewhat confusing, likening it to a maze with unclear exit signs.
Overall, the parking facilities at Four Points by Sheraton Makkah Al Naseem are generally well-received, offering ample and free options to ensure a hassle-free stay for those traveling by car.
Family
However, some reviews point out that the hotel's kid's play area is quite limited with only a single slide available and there are no family rooms available, which might pose a challenge for larger families. Additionally, the bus shuttle service has limited space and frequency, making it less family-friendly. Families with small children might find walking long distances to be a hassle, especially given that some found the rooms to be quite far from amenities. The surrounding zone also does not feel particularly safe for walking according to some guest experiences.
Despite these drawbacks, several families enjoyed their stay due to the family-focused environment and the greenery where kids could run around and play. The presence of the Al-Rajhi Mosque nearby adds a blend of recreational and religious experience, making it good for Hajj and Umrah pilgrims. Nonetheless, anyone planning a stay should consider the potential challenges, especially those with very young children or elderly family members.
5 Star
The breakfast receives specific praise, considered by some to be the only aspect that truly meets five-star expectations. Other luxury aspects such as the ambiance and appearance also receive commendation. Cleanliness and facilities garner positive mentions with several guests affirming that the hotel is clean and offers excellent facilities reflective of its high star rating.
However, there are critical reviews as well. Certain guests express disappointment in various aspects, ranging from the quality of food to the size and smell of the rooms. Some reviews argue that the hotel does not entirely live up to its five-star rating, suggesting it should be a three or four-star hotel instead. Issues such as inconsistent room cleaning and lack of small change at the reception desk are also noted. The parking situation is described as confusing and some guests felt the overall customer care did not meet five-star standards.
Despite these criticisms, the general sentiment about Four Points by Sheraton Makkah Al Naseem tilts towards the positive, suggesting a comfortable and somewhat luxurious stay, albeit with areas for improvement.
Business
Guests appreciate the responsive and attentive staff, who are quick to address requests and ensure a comfortable stay. The free WiFi, available most times, is another advantage for those who need to stay connected during their trip. While some minor issues such as hidden reception areas and mix-ups with room types were noted, the overall experience is positive.
The hotel's business center and event spaces are noted as valuable resources. Although there are mentions of short-staffed shuttle services and busy periods, the overall feedback indicates that the hotel meets the needs of business travelers effectively. Price-wise, it is considered a reasonably priced option that offers good value. In conclusion, Four Points by Sheraton Makkah Al Naseem is recognized as an excellent business hotel that supports various business needs.
Accessible
Although a small step at the entrance of the hotel was noted, it did not significantly impede accessibility. The hotel staff received commendations for their helpfulness, especially in maintaining cleanliness and attending to guests' needs.
However, some issues were reported concerning communication with the reception and housekeeping, indicating that personal visits to the reception were sometimes necessary for prompt service. This aspect requires improvement to enhance the overall guest experience.
Overall, Four Points by Sheraton Makkah Al Naseem is largely accommodating for guests with disabilities, offering good accessibility and helpful staff in a prime location.
Luxury
The service quality stands out with many reviews highlighting the excellent and pleasant manner of the staff. The ambiance within the hotel adds a layer of elegance, making guests feel comfortable and relaxed. The luxurious rooms, clean environment and overall beautiful architecture have left a lasting impression on many visitors.
While most reviews emphasize the hotel's luxurious feel and high standards, one mention of a disappointing experience suggests there is occasional inconsistency. Nonetheless, the general consensus is that it is a superb, classy hotel offering incredible luxury at a reasonable price, making it a great choice for a five-star experience in the area.
Romantic
No, Four Points by Sheraton Makkah Al Naseem doesn't have any pool.
No, a spa isn't available at Four Points by Sheraton Makkah Al Naseem.
No, Four Points by Sheraton Makkah Al Naseem doesn't allow dogs.
No, parking facilities aren't available at Four Points by Sheraton Makkah Al Naseem.
Yes, Four Points by Sheraton Makkah Al Naseem has a gym.
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