Al Shohada by Palm Rich Makkah
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Summary of reviewsAl Shohada by Palm Rich Makkah has garnered significant praise for its prime location, offering guests easy access to the Haram with just a short walk ranging from 3 to 15 minutes. This convenience is highly appreciated by visitors, enhancing their stay in Makkah. The cleanliness of the hotel and the comfort provided by its accommodations are also frequently commended. The staff, noted for their friendliness and helpfulness, contribute greatly to the positive experience, although the hotel does feel dated and can be crowded at peak times.
The breakfast at Al Shohada by Palm Rich Makkah receives mixed reviews. While many guests find it delightful, varied and well-suited for different eating styles, particularly during Ramadan, others feel it falls short of five-star expectations. The early end time and occasional additional charges for breakfast have been a source of dissatisfaction. The dinner, on the other hand, is more favorably reviewed with the quality and variety of the buffet praised, particularly for Iftar and Suhoor during Ramadan. Despite some concerns about high prices and limited options for other meals, the overall dining experience is positive.
Rooms at Al Shohada by Palm Rich Makkah are appreciated for their spaciousness and cleanliness, contributing to a comfortable stay. The large, clean rooms and comfortable beds receive regular positive feedback, though some guests note that the furnishings and bathrooms are outdated and maintenance issues can occasionally arise. Despite these minor problems, the overall impression remains positive, emphasizing the clean and spacious accommodations and helpful staff.
Cleanliness is a standout feature with many guests noting the meticulous upkeep of rooms and common areas. However, rare issues with bathroom cleanliness and housekeeping delays are mentioned.
The staff at Al Shohada by Palm Rich Makkah receive high praise for their professionalism and courteous service, significantly enhancing the guest experience. Notable mentions of specific staff members highlight the personal touch provided. Even during busy times, the staff manage to fulfill requests promptly, although occasional slow service and communication issues during peak periods are reported.
The WiFi service at the hotel is a common source of dissatisfaction with frequent complaints about weak and unreliable internet connections. Improvements in this area are suggested to meet guest expectations.
Parking at the hotel is convenient and safe, though the cost of 50 riyals per day and higher rates during peak times, is seen as excessive by some guests. Transparent pricing and possibly reducing the fees could improve guest satisfaction.
For families, the hotel offers suitable accommodations with connecting rooms and suites. However, the facility’s age may pose challenges for children or those with mobility issues.
The beds are generally found to be comfortable, contributing to a relaxing stay. However, opinions on mattresses and pillows vary with some guests finding them uncomfortable and in need of an upgrade.
While the hotel is positioned as a five-star establishment, some guests feel it does not fully meet this standard with particular criticism aimed at the breakfast quality and overall service. Despite this, the luxurious ambiance, cleanliness and comfort are often praised, suggesting that, while not a true five-star experience, it remains a posh and refined option offering good value for its location.
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The breakfast at Al Shohada by Palm Rich Makkah receives mixed reviews. While many guests find it delightful, varied and well-suited for different eating styles, particularly during Ramadan, others feel it falls short of five-star expectations. The early end time and occasional additional charges for breakfast have been a source of dissatisfaction. The dinner, on the other hand, is more favorably reviewed with the quality and variety of the buffet praised, particularly for Iftar and Suhoor during Ramadan. Despite some concerns about high prices and limited options for other meals, the overall dining experience is positive.
Rooms at Al Shohada by Palm Rich Makkah are appreciated for their spaciousness and cleanliness, contributing to a comfortable stay. The large, clean rooms and comfortable beds receive regular positive feedback, though some guests note that the furnishings and bathrooms are outdated and maintenance issues can occasionally arise. Despite these minor problems, the overall impression remains positive, emphasizing the clean and spacious accommodations and helpful staff.
Cleanliness is a standout feature with many guests noting the meticulous upkeep of rooms and common areas. However, rare issues with bathroom cleanliness and housekeeping delays are mentioned.
The staff at Al Shohada by Palm Rich Makkah receive high praise for their professionalism and courteous service, significantly enhancing the guest experience. Notable mentions of specific staff members highlight the personal touch provided. Even during busy times, the staff manage to fulfill requests promptly, although occasional slow service and communication issues during peak periods are reported.
The WiFi service at the hotel is a common source of dissatisfaction with frequent complaints about weak and unreliable internet connections. Improvements in this area are suggested to meet guest expectations.
Parking at the hotel is convenient and safe, though the cost of 50 riyals per day and higher rates during peak times, is seen as excessive by some guests. Transparent pricing and possibly reducing the fees could improve guest satisfaction.
For families, the hotel offers suitable accommodations with connecting rooms and suites. However, the facility’s age may pose challenges for children or those with mobility issues.
The beds are generally found to be comfortable, contributing to a relaxing stay. However, opinions on mattresses and pillows vary with some guests finding them uncomfortable and in need of an upgrade.
While the hotel is positioned as a five-star establishment, some guests feel it does not fully meet this standard with particular criticism aimed at the breakfast quality and overall service. Despite this, the luxurious ambiance, cleanliness and comfort are often praised, suggesting that, while not a true five-star experience, it remains a posh and refined option offering good value for its location.
Hotel for Honeymoon
Al Shohada by Palm Rich Makkah offers comfortable rooms and convenient access to the Haram. Its range of amenities and dining options caters to diverse tastes, making it suitable for a relaxed and enjoyable stay. The hotel's efficient service ensures a seamless experience for honeymooners.
Hotel with Free Wi-Fi
This hotel offers accommodations with free Wi-Fi. It is situated on Ajyad Street, providing convenient access to the holy sites.
Luxury Hotel
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
5-Star Hotel
About Al Shohada by Palm Rich Makkah
License: 10001669
Guest Reviews
Location
Breakfast
However, several guests feel that the breakfast does not meet the expectations set by a 5-star hotel. Complaints revolve around a lack of variety, absence of fruits and some guests remarking that the quality has declined over time. Moreover, the breakfast service ends early at 10 AM, which inconveniences late risers and there is noticeable discontent regarding the additional charges some guests faced despite breakfast being reportedly included in their reservations.
While many enjoy the breakfast in-room service and praise the attentive staff and excellent management, others find the buffet area outdated and lacking windows. The price of breakfast is viewed as high by some and others note that it does not justify the cost. Even with a generally good variety, the buffet is critiqued for not being sufficiently inclusive of intercontinental dishes.
In summary, while Al Shohada by Palm Rich Makkah's breakfast is appreciated for its taste, variety and quality of service, it also attracts criticism for its lack of variety and alignment with 5-star standards.
Dinner
Despite the praise, there are a few caveats. Some guests found the dinner prices to be high and the buffet-only option for breakfast and lunch limited. While room service was commended for being fast and good, not all the lunch offerings received favorable reviews. Overall, the dinner experience seems to stand out as a highlight, offering excellent food at reasonable prices in a well-maintained setting, albeit with some concerns about overall value and menu variety.
Rooms
However, some aspects of the hotel, particularly the bathrooms and furnishings, are perceived as outdated with some instances of broken fixtures and occasional maintenance issues such as dripping water or dim lighting. Room service is inconsistent with some guests noting slow response times and occasional lack of thorough cleaning.
The hotel decor and the memorial effort to showcase the names of the martyrs are also appreciated for their unique touch. Despite minor issues such as the presence of insects or inadequate room allocations, the overall impression is positive, highlighting clean, spacious rooms, helpful staff and comfortable accommodations.
Beds
However, there are mixed reviews about the mattresses and pillows. While several guests found them to be very comfortable, others criticized the mattresses as hard and uncomfortable and lamented the poor quality of the pillows, describing them as old, sagging and worn out. A few guests also mentioned issues with thin blankets and dissatisfaction with bed arrangements, such as receiving single beds instead of the requested double bed.
The hotel's reception seating is noted to be cozy and spacious and room service appears to be attentive and professional. It's worth noting that there were a few instances where extra bed requests were not accommodated. Overall, the hotel provides a generally comfortable stay with room for improvement in enhancing bedding quality and fulfilling specific guest requests.
Cleanliness
The hotel's proximity to the holy site of the Haram is one of its significant advantages, appreciated by many guests for its convenience. While the majority commend the exceptional cleanliness and meticulous upkeep, some reviews note occasional shortcomings, such as issues with bathroom cleanliness and delays in housekeeping services. However, these instances seem to be exceptions rather than the norm.
Overall, Al Shohada by Palm Rich Makkah stands out for its beautiful, clean premises and effective service, ensuring a comfortable and hygienic stay close to the Haram.
Staff
The staff's cooperative and helpful attitude was a recurring theme, often managing to fulfill requests swiftly even during busy seasons. Their dedication to providing exceptional service, respectful interaction and elegant handling of guests' needs stood out in numerous reviews. However, while many reviewers appreciated the warm and professional reception, some mentioned areas needing improvement, such as occasional slow service and issues with staff communication during peak times.
Overall, the friendly, welcoming and efficient staff at Al Shohada by Palm Rich Makkah contribute to a positive and memorable stay, making guests feel respected and well cared for.
Wi-Fi
Parking
However, there are points of contention regarding the cost. Several guests feel that the 50 riyals per day charge is excessive and they argue that parking should ideally be free or offered at a more symbolic rate for hotel residents. During peak times, such as Ramadan, parking fees can surge to 150 riyals per day, which some guests find prohibitively expensive. Additionally, there are comments that the parking fees are not clearly displayed during the booking process, leading to unexpected charges.
Overall, while the parking facility at Al Shohada by Palm Rich Makkah is widely acknowledged for its convenience and safety, the cost remains a significant concern for many guests.
Family
5 Star
However, there are significant areas where the hotel falls short of its five-star claim. The breakfast often came under criticism for its inadequate quality and variety with several guests stating it doesn't meet a five-star standard. Some travelers noted that the front desk staff struggled with English, which was disappointing for an international five-star establishment. Many reviewers echoed the sentiment that the hotel’s facilities and services require substantial improvement, pointing out outdated or nonexistent equipment and the need for regular maintenance and rehabilitation. The overall sentiment from numerous guests suggested that the hotel is more akin to a three or four-star experience rather than the five stars it advertises.
In conclusion, while Al Shohada by Palm Rich Makkah has its strengths in comfort and location, there are notable discrepancies between the advertised five-star rating and the actual experience reported by many guests.
Luxury
No, Al Shohada by Palm Rich Makkah doesn't have any pool.
No, a spa isn't available at Al Shohada by Palm Rich Makkah.
No, Al Shohada by Palm Rich Makkah doesn't allow dogs.
Yes, parking facilities are available at Al Shohada by Palm Rich Makkah.
No, Al Shohada by Palm Rich Makkah doesn't have a gym.
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