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Summary of reviewsThe St. Regis New Capital Cairo offers a serene and luxurious stay in Cairo's New Administrative Capital, attracting guests with its tranquil environment and impressive facilities. Situated about an hour and a half from downtown Cairo, the hotel is somewhat secluded, which can be challenging due to the underdeveloped infrastructure and lack of nearby services. Future developments are expected to improve the accessibility and convenience of the location.
The hotel's breakfast has received high accolades for its variety and quality, often described as one of the best buffet breakfasts by guests. Fresh pastries, diverse entrees and an array of fruits are notable highlights, although some feel it can be crowded and suggest minor improvements.
Dining experiences at the various restaurants are generally positive, particularly the Italian and Egyptian eateries, which are praised for their delicious dishes. Despite some contrasting reviews about the authenticity and diversity of the food, many diners find the meals delightful and reasonably priced.
Rooms at The St. Regis New Capital Cairo are highly appreciated for their spaciousness, comfort and elegant decor. They offer stunning views from large balconies and feature exceptionally clean bathrooms, ensuring a luxurious stay. Some guests, however, have reported occasional maintenance issues and inconsistent finishing quality.
Cleanliness throughout the hotel is frequently commended with guests noting the pristine condition of rooms and common areas. The efficient, friendly cleaning staff contribute to the overall high standards of the hotel.
The staff at The St. Regis New Capital Cairo are celebrated for their exceptional service and professionalism. Guests have highlighted numerous staff members for their friendliness, efficiency and dedication to enhancing the guest experience. Besides a few minor inconveniences, such as language barriers, the service quality is consistently excellent.
Opinions on the Wi-Fi service are mixed with many guests finding it satisfactory, while others report issues with connectivity and reception.
The hotel's spa receives glowing reviews with guests praising its modern facilities, cleanliness and professional massage services. The spa offers a serene, private experience for its visitors.
The gym is another well-praised facility, described as fully equipped and modern. Guests appreciate the extensive range of amenities, despite a suggestion for improved equipment.
Pool amenities at the hotel are remarkable, featuring multiple indoor and outdoor pools, including a unique wave pool. Guests praise the luxurious and clean pool areas, though some note minor issues with seating and temperature control.
The tennis facilities are also well-received, providing a nice addition for sports enthusiasts, although there are fees for using the courts and equipment.
Overall, The St. Regis New Capital Cairo establishes itself as a top choice for travelers seeking luxury, comfort and exceptional service, despite a few areas needing improvement.
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