The St. Regis New Capital Cairo
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Summary of reviewsThe St. Regis New Capital Cairo offers a serene and luxurious stay in Cairo's New Administrative Capital, attracting guests with its tranquil environment and impressive facilities. Situated about an hour and a half from downtown Cairo, the hotel is somewhat secluded, which can be challenging due to the underdeveloped infrastructure and lack of nearby services. Future developments are expected to improve the accessibility and convenience of the location.
The hotel's breakfast has received high accolades for its variety and quality, often described as one of the best buffet breakfasts by guests. Fresh pastries, diverse entrees and an array of fruits are notable highlights, although some feel it can be crowded and suggest minor improvements.
Dining experiences at the various restaurants are generally positive, particularly the Italian and Egyptian eateries, which are praised for their delicious dishes. Despite some contrasting reviews about the authenticity and diversity of the food, many diners find the meals delightful and reasonably priced.
Rooms at The St. Regis New Capital Cairo are highly appreciated for their spaciousness, comfort and elegant decor. They offer stunning views from large balconies and feature exceptionally clean bathrooms, ensuring a luxurious stay. Some guests, however, have reported occasional maintenance issues and inconsistent finishing quality.
Cleanliness throughout the hotel is frequently commended with guests noting the pristine condition of rooms and common areas. The efficient, friendly cleaning staff contribute to the overall high standards of the hotel.
The staff at The St. Regis New Capital Cairo are celebrated for their exceptional service and professionalism. Guests have highlighted numerous staff members for their friendliness, efficiency and dedication to enhancing the guest experience. Besides a few minor inconveniences, such as language barriers, the service quality is consistently excellent.
Opinions on the Wi-Fi service are mixed with many guests finding it satisfactory, while others report issues with connectivity and reception.
The hotel's spa receives glowing reviews with guests praising its modern facilities, cleanliness and professional massage services. The spa offers a serene, private experience for its visitors.
The gym is another well-praised facility, described as fully equipped and modern. Guests appreciate the extensive range of amenities, despite a suggestion for improved equipment.
Pool amenities at the hotel are remarkable, featuring multiple indoor and outdoor pools, including a unique wave pool. Guests praise the luxurious and clean pool areas, though some note minor issues with seating and temperature control.
The tennis facilities are also well-received, providing a nice addition for sports enthusiasts, although there are fees for using the courts and equipment.
Overall, The St. Regis New Capital Cairo establishes itself as a top choice for travelers seeking luxury, comfort and exceptional service, despite a few areas needing improvement.
Categories
The hotel's breakfast has received high accolades for its variety and quality, often described as one of the best buffet breakfasts by guests. Fresh pastries, diverse entrees and an array of fruits are notable highlights, although some feel it can be crowded and suggest minor improvements.
Dining experiences at the various restaurants are generally positive, particularly the Italian and Egyptian eateries, which are praised for their delicious dishes. Despite some contrasting reviews about the authenticity and diversity of the food, many diners find the meals delightful and reasonably priced.
Rooms at The St. Regis New Capital Cairo are highly appreciated for their spaciousness, comfort and elegant decor. They offer stunning views from large balconies and feature exceptionally clean bathrooms, ensuring a luxurious stay. Some guests, however, have reported occasional maintenance issues and inconsistent finishing quality.
Cleanliness throughout the hotel is frequently commended with guests noting the pristine condition of rooms and common areas. The efficient, friendly cleaning staff contribute to the overall high standards of the hotel.
The staff at The St. Regis New Capital Cairo are celebrated for their exceptional service and professionalism. Guests have highlighted numerous staff members for their friendliness, efficiency and dedication to enhancing the guest experience. Besides a few minor inconveniences, such as language barriers, the service quality is consistently excellent.
Opinions on the Wi-Fi service are mixed with many guests finding it satisfactory, while others report issues with connectivity and reception.
The hotel's spa receives glowing reviews with guests praising its modern facilities, cleanliness and professional massage services. The spa offers a serene, private experience for its visitors.
The gym is another well-praised facility, described as fully equipped and modern. Guests appreciate the extensive range of amenities, despite a suggestion for improved equipment.
Pool amenities at the hotel are remarkable, featuring multiple indoor and outdoor pools, including a unique wave pool. Guests praise the luxurious and clean pool areas, though some note minor issues with seating and temperature control.
The tennis facilities are also well-received, providing a nice addition for sports enthusiasts, although there are fees for using the courts and equipment.
Overall, The St. Regis New Capital Cairo establishes itself as a top choice for travelers seeking luxury, comfort and exceptional service, despite a few areas needing improvement.
Luxury Hotel
Offering unparalleled luxury and exceptional service, it is located in the New Administrative Capital. The hotel is known for its opulent design, world-class dining, and state-of-the-art facilities.
Hotel with Spa
Listed as a spa hotel, providing modern spa and wellness amenities in the new administrative capital area.
Hotel with Tennis Courts
This luxury hotel is noted for having a tennis court available for guests.
Hotel with Indoor Pool
The hotel offers a heated indoor pool, ensuring year-round enjoyment regardless of the weather. Guests consistently commend the cleanliness and comfortable temperature of this well-maintained facility.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Children's Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Hotel with Heated Pool
Guest Reviews
Located in the New Administrative Capital, The St. Regis New Capital Cairo offers a serene and luxurious stay, but its remote location presents several challenges for visitors. Situated about an hour and a half from downtown Cairo, guests often find the journey from the city center, tourist attractions and even the airport quite lengthy and cumbersome. The surrounding area is still under development, resulting in roads that are difficult to navigate and lack of nearby services such as supermarkets, restaurants and transportation options like Uber or taxis.
Despite being far from the hustle and bustle of Cairo, the hotel provides a peaceful environment, which could be appealing for those seeking isolation from the city’s noise. Overlooking the Nile and featuring excellent facilities, the hotel itself garners positive remarks. However, its current inaccessibility and the underdeveloped surrounding infrastructure are significant drawbacks.
Future development is expected to bring more amenities and make the location more convenient, but presently, visitors need to arrange for private transportation and be prepared for a somewhat challenging trip to the main attractions and city center.
The breakfast at The St. Regis New Capital Cairo is widely regarded as a standout feature of the hotel. Guests frequently praise the buffet for its excellence, noting the impressive variety and quality of the offerings. Fresh bakeries, a diverse selection of entrees and an array of fruits are commonly highlighted, making it a delightful start to the day for many visitors. The service is applauded for its warmth and assistance, contributing to a positive dining experience.
While the breakfast is generally described as delicious and exceptional with some guests considering it one of the best buffet breakfasts they’ve ever had, there are also mentions of it being very crowded at times. A few guests felt that the breakfast could be improved with more options, particularly for eggs cooked to order and some noted that the presentation was quite simple.
Despite minor criticisms, such as occasional delays in room service and the breakfast price not aligning with expectations, the majority of reviews reflect a positive sentiment. Guests appreciate the rich variety of foods, from fresh pastries to fresh juices and the overall dining quality. The breakfast is seen as both diverse and delicious, meeting the dietary preferences of many and leaving a lasting impression on those who stay at the hotel.
Visitors to The St. Regis New Capital Cairo have mixed opinions about the dinner offerings at the hotel's various restaurants. The Italian and Egyptian restaurants generally receive high praise with many guests finding the food delicious, genuine and well-priced. The ribeye, fillet and sushi have been singled out as particularly delightful and some guests commend the culinary experiences for being true delights for all the senses.
The Italian restaurant, La Spoda, is frequently highlighted, although opinions vary; some absolutely love their delicious carbonara and pizza, while others found the food disappointingly lacking in authentic Italian taste. The Egyptian restaurant, El Khedive, is often recommended for its unique and delightful dishes.
Despite these positives, there have been complaints about the overall food quality in certain areas. Some guests felt that the food did not meet the high standards expected of a luxury hotel with criticisms targeting the main restaurant and the breakfast offerings. There is also feedback suggesting that the dining options could be more diverse.
Overall, while many diners enjoyed their meals and found the restaurants' pricing reasonable, there's room for improvement to consistently match the high expectations set by this upscale establishment.
The rooms at The St. Regis New Capital Cairo offer an exceptional experience of peace and luxury. Guests often describe the accommodation as spacious, comfortable and well-appointed with top-notch amenities. The decor of the rooms is noted for being beautiful and harmoniously designed with large areas, lovely color schemes and quality furnishings that provide a sense of grandeur. Many rooms feature expansive balconies with stunning views, some overlooking the pool, enhancing the overall appeal.
Bathrooms in the rooms are particularly praised for their size and cleanliness, contributing to the overall comfort. Various suites, including the Capital Suite, provide extensive living spaces with multiple bedrooms and ample seating arrangements, making them ideal for extended stays and family visits.
Cleanliness is consistently highlighted with many guests finding their rooms pristine, complemented by friendly and attentive cleaning staff. Beds and pillows are often lauded for their exceptional comfort, ensuring a restful night's sleep.
However, despite the overwhelmingly positive feedback, some guests have encountered issues such as occasional maintenance problems and inconsistent finishing quality, which detracted from their otherwise luxurious experience. Nevertheless, the spacious, clean and beautifully decorated rooms generally leave a strong positive impression, making The St. Regis New Capital Cairo a standout choice for accommodation in the area.
The beds at The St. Regis New Capital Cairo have consistently been praised for their exceptional comfort. Guests frequently describe the mattresses and pillows as incredibly comfortable, often noting the high quality of the bedsheets and bedding. Reviewers emphasize that the beds are very clean and provide a firm yet cozy sleeping experience. Many guests reported experiencing the best sleep ever during their stays with some highlighting the comfort of both the bed and the pillows. While there were a few mentions of bed size discrepancies and issues with bed mattress for some, the general consensus is overwhelmingly positive regarding the comfort and cleanliness of the beds.
The St. Regis New Capital Cairo earns high praise for its meticulous cleanliness and well-maintained premises. Reviews consistently highlight the hotel's beautiful, clean and spacious rooms with many guests noting that everything appears new and in pristine condition. The attention to detail extends to various amenities, gardens and external areas, contributing to a pleasant and inviting environment.
The staff is frequently commended for their efficient, flexible and friendly service, which complements the hotel’s cleanliness. Facilities like swimming pools, cinemas and dining areas are described as very clean with the dining staff particularly noted for maintaining high standards.
While the majority of feedback is overwhelmingly positive, there are occasional mentions of areas needing improvement, such as specific room cleaning services and the cleanliness of certain outdoor features like the artificial lake and balcony carpets.
Overall, the St Regis New Capital Cairo is celebrated for its luxurious and clean accommodations, making it a recommended choice for guests seeking a tranquil and well-organized stay.
The St. Regis New Capital Cairo distinguishes itself with an exceptionally professional and attentive staff, praised for setting new standards in hospitality. Reviews frequently commend specific employees for their incredible service; notable mentions include Abdulrahman for his friendliness, Alaa Helmy for his supportive nature and Mohamed Al Hussein for his management of the Italian restaurant. Both front desk personnel, such as Hatem and housekeeping staff receive high marks for their helpful and welcoming demeanor.
Guests note that the service throughout the hotel is impeccable, extending from the entrance to the reception, restaurants, spa and even the poolside. The staff is consistently described as warm, polite and always ready to cater to guests' needs. Special thanks were directed towards members of the reservations team, exemplified by Sarah and the front desk team including Marina, Riham and Ahmed Antar, who are repeatedly highlighted as exemplary.
The customer service stands out with employees going out of their way to enhance the guest experience. Notable instances include the butler service, which receives high praise and the attentiveness of the cleaning staff. Even smaller details such as the manicure service in the spa and the friendliness of the waiters have not gone unnoticed.
Some minor frustrations were mentioned, such as challenges with room changes and language barriers. However, these are vastly outnumbered by the positive remarks on the professionalism, friendliness and excellent service consistently provided by the staff.
In summary, the staff at The St. Regis New Capital Cairo not only ensure a delightful stay through their dedicated service but also leave a lasting impression of warmth and professionalism on their guests.
The St. Regis New Capital Cairo receives mixed reviews regarding its Wi-Fi services. On a positive note, many guests found the Wi-Fi to be good with some describing the internet connection as great, excellent and on point. These guests seemed satisfied with the reliability and strength of the connection during their stay.
However, several reviewers experienced issues with the Wi-Fi, mentioning weak reception, poor internet connection and frequent disconnects. There are also reports of no free Wi-Fi and instances where reception was unavailable, making it difficult to use messaging apps effectively. Despite these inconsistencies, the overall sentiment leans towards satisfaction with many guests highlighting other favorable aspects of the hotel such as cleanliness, comfort and good reception.
The St. Regis New Capital Cairo boasts an impressive spa that has garnered positive reviews from many guests. Visitors frequently highlight the spa's beauty, modern facilities and exceptional cleanliness. The spa's infrastructure includes separate areas for men and women, each equipped with a jacuzzi, steam room and sauna, ensuring a comfortable and private experience for all.
Guests particularly enjoy the professional massage services, describing them as superb and healing. The spa also benefits from a friendly and attentive reception staff, adding to the overall pleasant experience. While there is a mention of the spa not working on one occasion and a lack of trained employees, these seem to be isolated incidents amidst the otherwise glowing feedback.
The spa at The St. Regis New Capital Cairo is highly recommended for its excellent facilities, top-notch service and serene atmosphere, making it a standout feature of the hotel that significantly enhances the overall stay.
The gym and fitness services at The St. Regis New Capital Cairo have received high praise from guests. Many have highlighted the fully-equipped sports center, noting that it is of the highest level and a modern facility. Visitors appreciate the extensive facilities, describing them as superb, excellent, wonderful and great. The gym, along with the spa area, has been frequently mentioned for its excellence with guests particularly enjoying the women’s only jacuzzi and sauna. While one guest felt that the gym could benefit from better equipment, the overall sentiment leans towards an exceptional experience with an impressive array of amenities that contribute to the beauty and functionality of the facilities.
At The St. Regis New Capital Cairo, the pool facilities consistently stand out in guest reviews. The hotel boasts multiple swimming pools, both indoor and outdoor, including a large open pool, a children's pool and an impressive wave pool. The pool area is consistently described as lovely with many noting the attentive service provided by the staff. Guests particularly appreciate the luxurious touches, such as the heated pools, although there have been occasional remarks about temperature issues.
The outdoor swimming pool and the indoor heated pool both receive high praise for their size and cleanliness. The indoor pool staff are often highlighted for their exceptional service. The artificial beach pool, complete with waves and white sand, is a unique feature that garners admiration and contributes to the hotel's family-friendly and romantic appeal.
However, there are some logistical considerations noted by guests, such as the need for more seating at the indoor pool. Additionally, while maintenance and temporary closures of certain pools, including the main pool and the heated outdoor pool, have been mentioned, they do not seem to overshadow the overall positive experiences.
Ultimately, the pool amenities at The St. Regis New Capital Cairo are frequently described as amazing with reviews highlighting their excellent condition, cleanliness and the overall high level of service that complements the luxurious poolside experience.
The tennis facilities at The St. Regis New Capital Cairo receive generally positive feedback from guests. The tennis area is described as nice with well-maintained courts that add to the overall appeal of the hotel's sports amenities. Guests appreciate the availability of tennis courts, though it's important to note that there are additional charges for using the tennis, football, billiards and table tennis facilities. Furthermore, hiring a tennis racket incurs an extra fee, which is not included in any initial booking. While most reviews highlight the quality of the tennis courts, one mention points out an absence of tennis facilities, indicating a possible inconsistency or misunderstanding. Nonetheless, the tennis courts enhance the hotel's offerings for sports enthusiasts looking to enjoy a game during their stay.
The parking experience at The St. Regis New Capital Cairo generally offers guests a secure and well-lit car park with plenty of spaces available. Easy access to the hotel's self-parking is a highlight, contributing to convenience for travelers. However, the car valet service can take some time and there have been instances where parking becomes busy with some guests having to park farther away than they might prefer. Notably, recent changes in the hotel's parking policy now require guests to pay for parking, which some might find surprising. Nonetheless, the overall parking facilities are spacious and provide a sense of security.
The St. Regis New Capital Cairo is an excellent choice for a family vacation, offering a range of amenities that make it a great destination for both parents and children. Families will find the atmosphere to be comfortable, calm and classy with plenty of family-friendly facilities. The kids will enjoy the designated kids areas, including a kids club, a kids room within the same quarters and child safety guards at doors for peace of mind. The pool area is particularly notable with children-specific pools and fabulous beach access that both kids and parents will love.
The hotel provides numerous kid activities such as sports, pool games and other entertainment options, ensuring that kids feel engaged and entertained throughout their stay. Babysitting services are available, giving parents the opportunity to relax and enjoy their time as well. While there is no children's playground, the cinema and sports activities compensate well, providing ample entertainment for young guests.
Dining at the St. Regis New Capital Cairo also caters to younger palates with a specialized kids menu that has received rave reviews. The hotel’s family-oriented services and facilities make it especially suitable for big families, ensuring that everyone from children to adults can have a memorable vacation. The resort is indeed a wonderful and suitable place for families and children. With careful planning, a family trip here can be both smooth and enjoyable, making it a top recommendation for those traveling with children or in groups.
The St. Regis New Capital Cairo has consistently wowed its guests, who often describe it as a real 5-star hotel or even worthy of a 10-star rating. The hotel's luxury facilities and services are often highlighted as comparable to the best European 5-star hotels, making it an excellent choice for those seeking a high-end experience in Cairo. Guests repeatedly mention the exceptional staff, who are not only professional but also kind and friendly, enhancing the overall stay.
The hotel offers five-star amenities, including very comfortable beds and clean, spacious rooms that ensure a luxurious and restful experience. Reviewers often point out the magnificent and huge structure of the hotel, further adding to its appeal as a top luxury resort. The excellent level of service provided by the staff seems to be a consistent factor that contributes to the hotel's high ratings.
Moreover, guests have noted that everything about the hotel is world-class, from the five-star hospitality to the overall luxurious atmosphere. The consistent excellence and top-tier service make The St. Regis New Capital Cairo stand out as one of the best hotels in Egypt.
The St. Regis New Capital Cairo stands out as an excellent choice for business travelers. The hotel boasts comprehensive facilities and services tailored to meet the needs of professionals. Its spacious rooms, modern and fully equipped amenities, including multiple pools and a cinema for relaxation, make it an inviting option.
Guests have highlighted the hotel's exceptional service and cleanliness, which extend to its business facilities. These include a well-equipped conference room, office conferencing facilities and a business centre. Business travelers also find the free printing services and podium availability convenient for their work requirements.
The staff's proficiency and courteous demeanor have been praised, ensuring that business services are delivered effectively. Despite the business location being far from the city centre, the hotel compensates with its high level of service, making it an advantageous spot for conducting business without distractions.
Overall, the St. Regis New Capital Cairo offers a professional environment with top-notch amenities, making it ideal for business meetings, conferences and extended business stays.
The St Regis New Capital Cairo has garnered positive feedback for its accessibility features, making it a suitable choice for guests with disabilities. The hotel offers accessible rooms and facilities with wheelchair-friendly entrances and wide hallways. Elevators and public restrooms are also accessible and the lobby entrance is designed for easy access. Additionally, the hotel provides audio and visual assistance, including Sign Language support and Braille on menus and elevator buttons. These features ensure the hotel is easy to navigate for all guests. However, some reviews mentioned that improving accessibility to all stated amenities and clearer directions to the location would enhance the overall experience.
The St. Regis New Capital Cairo offers a wonderful experience for families, particularly with its range of child-friendly amenities. Highlighted by multiple kids pools, including a special Jacuzzi pool designed for children, the facilities ensure that little ones are well entertained. The kids area has been described as amazing with the children’s pool being a hit among young guests. Families have reported that their children had a great time and enjoyed the pool immensely. However, it is important to note some concerns regarding safety and the condition of the playground. Despite these drawbacks, the overall environment is architecturally beautiful and considered great for family stays with plenty of good tips shared for maximizing the enjoyment of young guests.
The St. Regis New Capital Cairo offers a highly praised heated pool experience. Guests frequently highlight the clean and well-maintained heated pool, which adds a touch of luxury to their stay. Many reviews commend the indoor heated pool as great and very nice, enhancing relaxation during their visit. The availability of a heated swimming pool is a notable feature that guests appreciate, often describing it as amazing. Overall, the heated pool facilities at the hotel receive positive feedback, contributing to a satisfactory and enjoyable stay.
The St. Regis New Capital Cairo offers an impressive array of swimming facilities. The outdoor pool stands out for its size with many guests appreciating its largeness and openness. Cleanliness is consistently praised, ensuring a pleasant swimming experience. The pool area includes relaxing cabanas and boasts a pool view that guests found appealing. The warm water in the outdoor pool adds to the comfort, even though some parts were occasionally closed. The hotel also features an artificial beach with sand and waves, enhancing the overall experience. In addition to the outdoor pool, the facility includes an indoor pool and a nice spa, offering multiple relaxation options to guests. Despite the seasonal cold which might affect its usability, the outdoor pool remains a top attraction.
The St. Regis New Capital Cairo boasts a remarkable range of pool options, including a heated indoor pool that offers year-round enjoyment regardless of the weather, making it a great feature for guests seeking relaxation throughout all seasons. Guests appreciate the cleanliness of the indoor pool and its comfortable temperature. While some reviews note that the indoor pool may be on the smaller side, the positives such as the availability of a big jacuzzi and the presence of numerous other pools, both indoor and outdoor, enhance the overall experience. Visitors consistently speak highly of the amazing indoor pool facilities.
The St. Regis New Capital Cairo is highly recommended for couples celebrating special occasions such as honeymoons and anniversaries. The hotel staff makes an effort to create memorable experiences by decorating rooms upon arrival and providing thoughtful touches like delicious cakes. Guests highlight the romantic atmosphere, making it a fabulous choice for a honeymoon. The consistent positive feedback emphasizes that the hotel's attention to detail and special accommodations make it a wonderful choice for newlyweds. Overall, it stands out as an excellent option for those looking to celebrate their love in a luxurious and caring environment.
The St. Regis New Capital Cairo is a haven of opulence and sophistication, redefining luxury and elegance. The hotel effortlessly blends contemporary luxury with elements that pay homage to Egypt's rich cultural heritage. Guests consistently praise the impeccable service, noting the staff’s politeness, respect and unwavering dedication to ensuring a flawless experience.
From the grand, palace-like architecture to the finely detailed, spacious rooms, every corner of The St Regis exudes luxury. The resort features beautiful, elegantly decorated spaces and scenic views, creating an atmosphere of tranquility and comfort. The hotel's excellent amenities include professional chefs, cinema and multiple pools, all contributing to a truly five-star experience.
Visitors often highlight the extraordinary attention to detail and the overall grandeur of the property. It's a place where the comfort and quality of services are at the highest level, making it an ideal hotspot for those seeking both luxury and an unforgettable stay. Whether in the villas area or the lavishly adorned main hotel, every aspect radiates luxury, ensuring guests feel like royalty.
The St. Regis New Capital Cairo offers an ideal setting for those seeking peace, relaxation and a touch of romance. Guests frequently praise the hotel for its luxurious comfort and impeccable service, remarking that the staff set new standards for hospitality and professionalism. The ambiance is often described as beautiful and romantic, making it a great choice for couples and honeymooners.
The hotel is celebrated as an excellent venue for special occasions, including birthday parties that enhance the romantic atmosphere. Couples can indulge in couple massages and other pampering experiences that add to the romantic feel of the stay. Overall, The St. Regis New Capital Cairo is highlighted as a wonderful choice for a romantic getaway and is often regarded as one of the best hotels available for such an experience.
Location Show Map
Location
Despite being far from the hustle and bustle of Cairo, the hotel provides a peaceful environment, which could be appealing for those seeking isolation from the city’s noise. Overlooking the Nile and featuring excellent facilities, the hotel itself garners positive remarks. However, its current inaccessibility and the underdeveloped surrounding infrastructure are significant drawbacks.
Future development is expected to bring more amenities and make the location more convenient, but presently, visitors need to arrange for private transportation and be prepared for a somewhat challenging trip to the main attractions and city center.
Breakfast
While the breakfast is generally described as delicious and exceptional with some guests considering it one of the best buffet breakfasts they’ve ever had, there are also mentions of it being very crowded at times. A few guests felt that the breakfast could be improved with more options, particularly for eggs cooked to order and some noted that the presentation was quite simple.
Despite minor criticisms, such as occasional delays in room service and the breakfast price not aligning with expectations, the majority of reviews reflect a positive sentiment. Guests appreciate the rich variety of foods, from fresh pastries to fresh juices and the overall dining quality. The breakfast is seen as both diverse and delicious, meeting the dietary preferences of many and leaving a lasting impression on those who stay at the hotel.
Dinner
The Italian restaurant, La Spoda, is frequently highlighted, although opinions vary; some absolutely love their delicious carbonara and pizza, while others found the food disappointingly lacking in authentic Italian taste. The Egyptian restaurant, El Khedive, is often recommended for its unique and delightful dishes.
Despite these positives, there have been complaints about the overall food quality in certain areas. Some guests felt that the food did not meet the high standards expected of a luxury hotel with criticisms targeting the main restaurant and the breakfast offerings. There is also feedback suggesting that the dining options could be more diverse.
Overall, while many diners enjoyed their meals and found the restaurants' pricing reasonable, there's room for improvement to consistently match the high expectations set by this upscale establishment.
Rooms
Bathrooms in the rooms are particularly praised for their size and cleanliness, contributing to the overall comfort. Various suites, including the Capital Suite, provide extensive living spaces with multiple bedrooms and ample seating arrangements, making them ideal for extended stays and family visits.
Cleanliness is consistently highlighted with many guests finding their rooms pristine, complemented by friendly and attentive cleaning staff. Beds and pillows are often lauded for their exceptional comfort, ensuring a restful night's sleep.
However, despite the overwhelmingly positive feedback, some guests have encountered issues such as occasional maintenance problems and inconsistent finishing quality, which detracted from their otherwise luxurious experience. Nevertheless, the spacious, clean and beautifully decorated rooms generally leave a strong positive impression, making The St. Regis New Capital Cairo a standout choice for accommodation in the area.
Beds
Cleanliness
The staff is frequently commended for their efficient, flexible and friendly service, which complements the hotel’s cleanliness. Facilities like swimming pools, cinemas and dining areas are described as very clean with the dining staff particularly noted for maintaining high standards.
While the majority of feedback is overwhelmingly positive, there are occasional mentions of areas needing improvement, such as specific room cleaning services and the cleanliness of certain outdoor features like the artificial lake and balcony carpets.
Overall, the St Regis New Capital Cairo is celebrated for its luxurious and clean accommodations, making it a recommended choice for guests seeking a tranquil and well-organized stay.
Staff
Guests note that the service throughout the hotel is impeccable, extending from the entrance to the reception, restaurants, spa and even the poolside. The staff is consistently described as warm, polite and always ready to cater to guests' needs. Special thanks were directed towards members of the reservations team, exemplified by Sarah and the front desk team including Marina, Riham and Ahmed Antar, who are repeatedly highlighted as exemplary.
The customer service stands out with employees going out of their way to enhance the guest experience. Notable instances include the butler service, which receives high praise and the attentiveness of the cleaning staff. Even smaller details such as the manicure service in the spa and the friendliness of the waiters have not gone unnoticed.
Some minor frustrations were mentioned, such as challenges with room changes and language barriers. However, these are vastly outnumbered by the positive remarks on the professionalism, friendliness and excellent service consistently provided by the staff.
In summary, the staff at The St. Regis New Capital Cairo not only ensure a delightful stay through their dedicated service but also leave a lasting impression of warmth and professionalism on their guests.
Wi-Fi
However, several reviewers experienced issues with the Wi-Fi, mentioning weak reception, poor internet connection and frequent disconnects. There are also reports of no free Wi-Fi and instances where reception was unavailable, making it difficult to use messaging apps effectively. Despite these inconsistencies, the overall sentiment leans towards satisfaction with many guests highlighting other favorable aspects of the hotel such as cleanliness, comfort and good reception.
Spa
Guests particularly enjoy the professional massage services, describing them as superb and healing. The spa also benefits from a friendly and attentive reception staff, adding to the overall pleasant experience. While there is a mention of the spa not working on one occasion and a lack of trained employees, these seem to be isolated incidents amidst the otherwise glowing feedback.
The spa at The St. Regis New Capital Cairo is highly recommended for its excellent facilities, top-notch service and serene atmosphere, making it a standout feature of the hotel that significantly enhances the overall stay.
Gym
Pool
The outdoor swimming pool and the indoor heated pool both receive high praise for their size and cleanliness. The indoor pool staff are often highlighted for their exceptional service. The artificial beach pool, complete with waves and white sand, is a unique feature that garners admiration and contributes to the hotel's family-friendly and romantic appeal.
However, there are some logistical considerations noted by guests, such as the need for more seating at the indoor pool. Additionally, while maintenance and temporary closures of certain pools, including the main pool and the heated outdoor pool, have been mentioned, they do not seem to overshadow the overall positive experiences.
Ultimately, the pool amenities at The St. Regis New Capital Cairo are frequently described as amazing with reviews highlighting their excellent condition, cleanliness and the overall high level of service that complements the luxurious poolside experience.
Tennis
Parking
Family
The hotel provides numerous kid activities such as sports, pool games and other entertainment options, ensuring that kids feel engaged and entertained throughout their stay. Babysitting services are available, giving parents the opportunity to relax and enjoy their time as well. While there is no children's playground, the cinema and sports activities compensate well, providing ample entertainment for young guests.
Dining at the St. Regis New Capital Cairo also caters to younger palates with a specialized kids menu that has received rave reviews. The hotel’s family-oriented services and facilities make it especially suitable for big families, ensuring that everyone from children to adults can have a memorable vacation. The resort is indeed a wonderful and suitable place for families and children. With careful planning, a family trip here can be both smooth and enjoyable, making it a top recommendation for those traveling with children or in groups.
5 Star
The hotel offers five-star amenities, including very comfortable beds and clean, spacious rooms that ensure a luxurious and restful experience. Reviewers often point out the magnificent and huge structure of the hotel, further adding to its appeal as a top luxury resort. The excellent level of service provided by the staff seems to be a consistent factor that contributes to the hotel's high ratings.
Moreover, guests have noted that everything about the hotel is world-class, from the five-star hospitality to the overall luxurious atmosphere. The consistent excellence and top-tier service make The St. Regis New Capital Cairo stand out as one of the best hotels in Egypt.
Business
Guests have highlighted the hotel's exceptional service and cleanliness, which extend to its business facilities. These include a well-equipped conference room, office conferencing facilities and a business centre. Business travelers also find the free printing services and podium availability convenient for their work requirements.
The staff's proficiency and courteous demeanor have been praised, ensuring that business services are delivered effectively. Despite the business location being far from the city centre, the hotel compensates with its high level of service, making it an advantageous spot for conducting business without distractions.
Overall, the St. Regis New Capital Cairo offers a professional environment with top-notch amenities, making it ideal for business meetings, conferences and extended business stays.
Accessible
Children's Pool
Heated Pool
Outdoor Pool
Indoor Pool
Honeymoon
Luxury
From the grand, palace-like architecture to the finely detailed, spacious rooms, every corner of The St Regis exudes luxury. The resort features beautiful, elegantly decorated spaces and scenic views, creating an atmosphere of tranquility and comfort. The hotel's excellent amenities include professional chefs, cinema and multiple pools, all contributing to a truly five-star experience.
Visitors often highlight the extraordinary attention to detail and the overall grandeur of the property. It's a place where the comfort and quality of services are at the highest level, making it an ideal hotspot for those seeking both luxury and an unforgettable stay. Whether in the villas area or the lavishly adorned main hotel, every aspect radiates luxury, ensuring guests feel like royalty.
Romantic
The hotel is celebrated as an excellent venue for special occasions, including birthday parties that enhance the romantic atmosphere. Couples can indulge in couple massages and other pampering experiences that add to the romantic feel of the stay. Overall, The St. Regis New Capital Cairo is highlighted as a wonderful choice for a romantic getaway and is often regarded as one of the best hotels available for such an experience.
Yes, The St. Regis New Capital Cairo has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Outdoor Pool.
Yes, a spa is available at The St. Regis New Capital Cairo.
No, The St. Regis New Capital Cairo doesn't allow dogs.
Yes, parking facilities are available at The St. Regis New Capital Cairo.
Yes, The St. Regis New Capital Cairo has a gym.
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