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Summary of reviewsThe Social Hub Maastricht delivers a remarkable experience with its chic, industrial design and superb location in the heart of Maastricht. Situated within the historic former Sphinx factory, the hotel combines modern aesthetics with a touch of local heritage, providing easy access to the vibrant city center. The rooftop bar offers panoramic city views, enhancing the guest experience with a mix of relaxation and style.
Breakfast at The Social Hub Maastricht is largely praised for its variety and deliciousness, featuring plentiful organic and vegan options. While the buffet is well-regarded for its quality and value for money, some guests note the need for better cleanliness and timely replenishment, particularly during peak hours.
Dinner, especially at the lively rooftop bar, garners high marks for its fantastic ambiance, delightful cocktails and stunning views. The variety and quality of food make the rooftop restaurant a standout, though the absence of room service and certain minor inconveniences are mentioned. Nevertheless, the rooftop dining experience is a top recommendation for visitors.
Rooms at The Social Hub Maastricht excel in spaciousness, modern decor and practicality, incorporating the hotel's industrial design to create a trendy atmosphere. Generally praised for cleanliness, high ceilings, comfortable beds and thoughtful amenities, there are occasional critiques about maintenance issues and room cleanliness that need addressing. The ample accessibility and spectacular views from certain rooms add further appeal.
The hotel maintains generally positive cleanliness standards with guests noting clean and modern rooms and facilities. However, some inconsistencies in room and bathroom cleanliness suggest areas for improvement.
Staff at The Social Hub Maastricht are frequently commended for their friendliness, helpfulness and efficiency. The vibrant, youthful and motivated team ensures a warm and welcoming atmosphere, significantly enhancing the guest experience with their proactive and attentive service.
Free Wi-Fi throughout the hotel is appreciated for its strong, stable connection, providing seamless internet access without the need for repeated logins. Although there are a few mentions of occasional slowdowns, most guests find the Wi-Fi service reliable and satisfactory.
The well-equipped, 24/7 gym, though compact, meets guests' fitness needs with a clean, functional space offering various sports facilities and activities. The accessibility and availability of the gym are appreciated, contributing positively to the overall stay.
Convenient parking options, including EV charging stations, are available right next to the hotel. While parking costs around €14-16 per day, the proximity and availability of spots, along with the additional e-bike accommodations, make it suitable for travelers, including those with electric vehicles.
Family travelers find the hotel accommodating and versatile, offering spaces and activities that cater to both young children and older family members. Features like spacious rooms, bike rentals and family-friendly activities make it a top choice for families visiting Maastricht.
Overall, The Social Hub Maastricht impresses with its stylish design, prime location, excellent dining options, comfortable rooms, attentive staff, reliable amenities and thoughtful parking solutions, providing an engaging and enjoyable stay for diverse types of travelers. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Certified as a B Corp, this hub demonstrates high standards of social and environmental performance. It focuses on reducing environmental impact through initiatives like partnering for renewable energy sources and promotes social well-being through community engagement and upcycling workshops.
Family Friendly Hotel
The hotel offers a social and vibrant atmosphere with communal spaces for families to interact. It has family-friendly rooms and is located near city attractions, providing easy access to family activities.
Romantic Hotel
Offering a modern and social atmosphere, it provides a unique experience for couples looking to connect and explore Maastricht together.
Business Hotel
The Social Hub Maastricht offers coworking spaces, a 24/7 gym, and a global community, providing comforts for business travelers. They have flexible workspaces, dedicated desks, and private offices, suitable for business seminars and meetings. The hotel also features restaurants and bars for collaboration and networking.
Hotel with EV Charging Stations
The hotel offers charging points for electric vehicles within its large parking spaces. Guests benefit from the convenience of parking directly in front of the hotel for charging, available at a manageable daily rate.
4-Star Hotel
Situated in the former Sphinx factory, this hotel features a fitness center, a garden, and modern rooms. It offers a unique and social atmosphere, with a focus on design and community.
Hotel for Honeymoon
Accessible Hotel
Hotel with Gym
Room Types
Deluxe StudioProviding free toiletries, this studio includes a private bathroom with a shower and a hairdryer. Meals can be prepared in the well-fitted kitchenette, which is equipped with a stovetop, a refrigerator and a microwave. The air-conditioned studio provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit offers 1 bed.
Deluxe King RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker and a wardrobe. The unit offers 1 bed.
Deluxe Queen RoomFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.
Executive Double RoomThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Executive Queen RoomFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.
Guest Reviews
8.3
Very Good
Location
The Social Hub Maastricht has carved out a distinctive niche, harmonizing modern aesthetics with industrial heritage. Nestled within the historic confines of the former Sphinx factory, this hotel merges chic design with a deep sense of local history. Strategically located, it offers guests seamless access to the vibrant heart of Maastricht. The city center, replete with charming shops, restaurants and cultural landmarks, is effortlessly within a 5 to 10-minute walking distance, making it ideal for exploration.
Occupying a prime spot, the hotel provides the convenience of nearby parking, further enhancing its appeal for travelers. Whether one is visiting for the renowned Carnival celebrations or exploring the quiet outskirts, the central yet serene atmosphere of the hotel promises an enjoyable stay. Moreover, amenities such as a rooftop bar with panoramic views of the city add an extra layer of allure, inviting guests to relax and savor their surroundings.
In summary, The Social Hub Maastricht stands out for its excellent central location, stylish industrial design and accessibility, making it an impeccable choice for anyone looking to delve into the rich culture and vibrant life of Maastricht.
Breakfast
The Social Hub Maastricht has garnered a range of feedback regarding its breakfast with an overall positive tone punctuated by some critiques. The breakfast offerings are frequently praised for their variety and taste with many guests appreciating the extensive and delicious buffet. Visitors particularly enjoy the organic and vegan options, the fresh and well-organized items and the abundant choices that cater to various dietary preferences.
Several reviews highlight the breakfast as being a good value for money, emphasizing its plentiful and refreshing qualities. The variety includes both hot and cold dishes, from scrambled eggs and bacon to fresh fruit salads and juices. Guests often note the effort put into accommodating specific needs like gluten-free options upon request.
However, there are notable criticisms. Some guests found the breakfast area could benefit from better cleanliness and organization. Instances of food not being replenished in a timely manner are mentioned, leading to dissatisfaction for latecomers. Additionally, the selection at times is described as not particularly diverse or imaginative with certain items like bread and pastries receiving mixed reviews about their freshness and quality.
Moreover, the breakfast experience can be less enjoyable during peak times due to overcrowded and untidy conditions, which affected some guests' overall satisfaction. Some found the cost of breakfast on the steep side for what was provided and a few suggest exploring nearby cafés for better options.
In summary, while there is a strong appreciation for the wide-ranging and tasty breakfast options at The Social Hub Maastricht, areas such as cleanliness, timely replenishments and improved diversity in offerings present opportunities for enhancement.
Dinner
The Social Hub Maastricht offers a dynamic dining experience that leaves a lasting impression. A standout feature is its lively rooftop bar, which provides a fantastic ambience complemented by stunning panoramic views of Maastricht. The rooftop area is highly praised for its delightful cocktails, friendly staff and an overall enjoyable atmosphere, making it a prime spot for both meals and drinks.
Dining at the rooftop restaurant is particularly recommended with many guests highlighting the delicious and varied menu. The food options are plentiful and generally receive high marks, though a few guests felt the quality could be improved. Both lunch and dinner are available with advanced reservations and the rooftop bar tends to be very lively in the evenings, offering both snacks and full meals.
While the restaurant downstairs also garners positive feedback for its good quality food and pleasant atmosphere, the rooftop bar undoubtedly steals the show. It's considered an excellent place for meals, snacks and enjoying beautiful views over the city, making it a top recommendation for visitors. However, do note there's no room service and food orders at the rooftop bar are taken only until 9 pm.
Overall, The Social Hub Maastricht's rooftop bar and restaurant provide a unique and highly enjoyable dining experience worth exploring, despite occasional minor inconveniences.
Rooms
The Social Hub Maastricht offers guests a variety of room options that consistently receive kudos for their spaciousness, modern decor and practicality. Rooms are described as large, bright and featuring high ceilings, which enhances the sense of space. Cleanliness is frequently noted with many rooms described as spotless and well-maintained, though occasional reports of dustiness and noise do exist. The hotel's unique industrial style, reminiscent of the old Sphinx factory, is a standout feature, adding a modern, trendy and stylish ambiance to the rooms.
Guests appreciate the well-equipped nature of the rooms, mentioning comfortable beds, clean and functional bathrooms and thoughtful amenities such as tea and coffee facilities, although some noted a lack of kitchen utensils and refrigerators. The accessibility of rooms is another plus with accommodations suitable for wheelchair users. High-quality furnishings, along with spacious and cozy layouts, contribute to an overall comfortable stay. Additionally, the beautiful views from certain rooms, especially those on higher floors, add a significant appeal.
However, some reviews indicate the need for improvements in room cleanliness and maintenance, such as addressing issues with poor air conditioning, broken safes and leaking showers. Despite these occasional drawbacks, the rooms' stylish decor, practical layout and modern amenities, combined with a prime location near the city center, make The Social Hub Maastricht a solid choice for travelers. The vibrant social atmosphere and the unique design of the hotel further enhance the overall guest experience.
Beds
The guest reviews for 'The Social Hub Maastricht' show a mixed perspective on the comfort of the hotel's beds. On the positive side, many guests found the beds to be a "dream" and "extremely comfortable," with descriptors such as "super comfy," "comfy," and "delicious." The sizes of the beds, including large and king-size options, have also been highlighted as offering ample space for a good night's sleep. Several guests appreciated that the mattresses were firm and supportive with some noting that they were just right—neither too firm nor too soft.
However, there is a significant number of guests who describe the beds as being on the harder side. Phrases like "very hard beds," "beds quite hard," and "extremely hard" are common with some reviewers going so far as to describe the mattresses as "rock-hard" or "unbearably hard." This variation in guest experience suggests that the bed firmness might be a matter of personal preference and not all guests found the bedding to meet their comfort expectations.
The bedding and pillows also received mixed reviews. While some guests found them comfortable, others complained about small or thin pillows and bedding that could be improved for better comfort. Cleanliness of the bedding was an issue for a few with specific mentions of bedding not being clean or the mattress showing signs of wear.
Overall, while many guests enjoyed a comfortable sleep at 'The Social Hub Maastricht,' the variability in bed firmness and the mixed reviews on pillows and bedding suggest that potential visitors might want to consider their own preferences for bed firmness when planning a stay at this hotel.
Cleanliness
The Social Hub Maastricht generally receives positive remarks for its cleanliness with many guests highlighting the hotel as "very clean" and "modern." Numerous reviews commend the clean, spacious and well-maintained rooms and sanitary facilities. The breakfast area also earns good feedback for being neat. However, there are notable mentions of inconsistent cleaning standards, especially regarding dust accumulation and bathroom hygiene. Some guests encountered issues such as dusty rooms, dirty toilets and clogged drains, which detracted from their experience. Specific references to dirty crockery during breakfast and superficial cleaning indicate room for improvement. Overall, while many find the hotel clean and comfortable, attention to more thorough and consistent cleaning practices is advised, particularly for bathrooms and commonly used areas.
Staff
The Social Hub Maastricht receives overwhelming praise for its staff, which stands out as a defining feature of the hotel. Guests consistently describe the employees as very friendly, super helpful and always welcoming. The reception team gets special mentions for being approachable and efficient, ensuring a smooth check-in and check-out process.
Many reviews highlight the youthful and motivated nature of the staff, often noting their readiness to assist and ensure guest satisfaction. Despite the occasional concern about language barriers or the inexperience of younger team members, the general sentiment remains highly positive. Travelers appreciate the staff's attentiveness, professionalism and willingness to go the extra mile to resolve issues promptly and courteously.
Frequent travelers commend the staff for their warm welcomes, personalized touches and pleasant interactions, contributing to an inviting atmosphere throughout the hotel. Whether handling problems swiftly, providing local tips or maintaining a smile, the staff plays a crucial role in enhancing the guest experience. Overall, the combination of friendliness and a proactive attitude makes The Social Hub Maastricht's staff a significant asset to the hotel.
Wi-Fi
The Social Hub Maastricht generally receives positive feedback regarding its Wi-Fi services. Guests frequently highlight the availability of free Wi-Fi throughout the hotel, including in individual rooms. Many reviews mention that the connection is strong, stable and adequate for typical internet use. It's also noted that guests appreciate not needing to log in repeatedly to the Wi-Fi network. There are some mentions of occasional slowdowns, but overall, the internet speed is considered acceptable and good enough for various needs. Despite the few instances of more consistent Wi-Fi needed, most guests report a very good experience with the hotel's Wi-Fi.
Gym
The Social Hub Maastricht offers a well-maintained and fully equipped gym that's open 24/7, providing a convenient and functional fitness space for guests. Despite being on the smaller side, the fitness room is clean, cool and functional, fitting the needs of many visitors. Additionally, the hotel includes a variety of sports facilities and activities, ensuring guests have ample opportunities to stay active during their stay. With a range of amenities available, guests often appreciate the accessibility and availability of the gym along with the possibility of joining classes. Although some reviews mention the limited space, the presence of a top-notch fitness center generally leaves a positive impression on visitors.
Parking
The parking situation at The Social Hub Maastricht offers various convenient options, though it comes with some costs. The hotel boasts a large parking lot directly in front, behind and next to the building, accommodating numerous vehicles and even featuring electric car charging stations. There is ample public parking available right outside the hotel, ensuring easy access and proximity. Many guests appreciated the central location with parking options all around, making it simple to find a spot. Despite the convenience, parking is not free and generally costs around €14-16 per day. Some reviews noted the crowded and occasionally expensive nature of the parking, particularly during peak times like the Christmas holiday. There are cheaper alternatives, such as free parking spots within a 10-minute walk and some guests mentioned the hotel's potential for offering discounts to offset the parking fees. Overall, the parking facilities are praised for their ease and availability, contributing positively to the overall stay.
EV charging stations
At The Social Hub Maastricht, guests appreciate the convenience of parking right in front of the door, which is particularly advantageous for those driving electric vehicles. The hotel provides charging points for electric cars, making it easy for EV users to access these facilities. Although some reviews indicate that the availability of charging stations can be limited, the overall presence of EV charging options is noted positively. Additionally, the large parking spaces and the manageable rate of 16 per day are highlights for guests. Moreover, the hotel’s parking garage caters not only to cars but also specifically accommodates e-bikes with the necessary facilities, though it lacks power outlets in the bike cellar. Overall, the parking and EV accommodations at The Social Hub Maastricht suit the needs of environmentally-conscious travelers.
Family
The Social Hub Maastricht emerges as a vibrant and versatile destination, adeptly catering to the needs of both families and young college students. The hotel’s prime location near the city center and harbor makes it an excellent base for exploring Maastricht, whether you're attending an Andre Rieu concert, visiting local restaurants or just enjoying the city’s historical charm.
Families appreciate the hotel's family-friendly environment and numerous family-oriented amenities. The spacious rooms and facilities ensure a comfortable stay with features like bike rentals and bike parking adding to the convenience of exploring the city with kids. The atmosphere is welcoming for families, offering areas specifically designed for family use and activities that engage children, including games available for borrowing at the reception. Parents noted their children, ranging from age six to eight, had a wonderful time and enjoyed the adventure, underscoring the hotel’s suitability for family trips.
For those traveling with teens, the hotel’s dynamic space and engaging ambiance present an ideal setting. The presence of a rooftop bar, while busy at sunset, adds a touch of vibrancy catering to both young adults and older family members. Even with the bustling atmosphere, the hotel manages to maintain a balance, making it appealing for both younger and older visitors alike.
Overall, The Social Hub Maastricht is notable for its ability to accommodate diverse groups, providing a satisfying stay for both young children and older family members. From its thoughtful layout to its engaging activities, it stands out as a top choice for families visiting Maastricht.
4 Star
In the heart of Maastricht city center, 'The Social Hub Maastricht' presents itself as a chic and modern establishment that straddles the line between a luxury hostel and a contemporary four-star hotel. Guests commend the hotel for its superb cleanliness and the well-maintained condition of its four-star facilities. The cleanliness of the hotel remains a top-notch feature, contributing to the overall comfort and positive experiences of the visitors.
The hotel’s stylish, modern decor and spacious rooms are frequently highlighted in the reviews. The rooms are praised for being large, attractively furnished and very clean, providing a quiet and relaxing environment for guests. Many appreciated the complimentary breakfast and the good level of service, noting that it generally meets the four-star expectations with a good balance of amenities.
However, there are mixed opinions about whether the hotel truly stands up to its four-star rating. While some guests feel the hotel clearly meets four-star standards with its modern comfort and cleanliness, others are less impressed, citing that certain amenities and services fall short of a typical four-star hotel. Issues such as cleanliness not always being up to par, services and room amenities lacking and the overall price seeming high for the offering have been noted.
Despite these reservations, the general consensus leans towards a pleasurable stay marked by a stylish atmosphere and a friendly, young staff, making it a well-regarded choice for visitors seeking comfort and modern conveniences in Maastricht.
Business
The Social Hub Maastricht is highly praised by business travelers for its excellent facilities and professional services. It offers a range of flexible and well-designed workspaces, making it an ideal spot for workations and business meetings. The clean rooms come with adequate space and decent internet speed, catering well to work needs. The central location, secure on-site garage and prompt check-in and check-out add to the convenience for business stays.
Though the atmosphere can be student-like and lively, the environment is also suitable for older couples and professionals. The hotel's industrial character makes it feel trendy and business-like, which might not come off as cozy to everyone. Facilities like air conditioning, towels, bed linen and friendly staff ensure a comfortable stay. However, a few guests noted the absence of a coffee machine and occasional missed inquiries.
Overall, The Social Hub Maastricht is a recommended option for business travelers seeking a functional and strategically located accommodation. With its business-oriented amenities and opportunities for both work and leisure, it successfully balances a bustling atmosphere with the needs of professionals.
Accessible
The Social Hub Maastricht receives high marks for its accessibility features, making it a suitable choice for guests with disabilities. The hotel boasts well-equipped, wheelchair-accessible rooms, including bathrooms designed for handicapped access. Guests appreciate the threshold-free ground floor and easy access to rooms via elevators, which cater well to those with reduced mobility. The hotel's location adds an extra layer of convenience, being easily accessible from the highway and situated close to main attractions and sights, as well as central parking. This makes it ideal for exploring the city, whether on foot or by bike. The friendly and helpful staff further enhance the overall accessibility experience, ensuring that facilities are easy to use and accommodating for all guests. While the wide hallways can feel a bit unwelcoming to some, the high ceilings offer a spacious feel that most guests enjoy. The surrounding area is also suitable for walks, adding to the hotel’s charm for those who like to navigate the city.
Romantic
The Social Hub Maastricht offers a serene and romantic environment for couples looking to enjoy a special getaway. Guests have been particularly impressed with the romantic ambiance in the rooms, noting the thoughtful and attractive decor. The rooftop restaurant provides a magical setting, especially breathtaking with the view from the roof garden and bar, which adds to the enchanting atmosphere. The peaceful surroundings further enhance the romantic experience, making it an ideal destination for a memorable stay. The sight of a rainbow outside the window added a touch of magic for some, highlighting the overall charm of this hotel.
No, The Social Hub Maastricht doesn't have any pool.
No, a spa isn't available at The Social Hub Maastricht.
No, The Social Hub Maastricht doesn't allow dogs.
No, parking facilities aren't available at The Social Hub Maastricht.