Crowne Plaza Maastricht by IHG
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Summary of reviewsCrowne Plaza Maastricht by IHG, is celebrated for its prime riverside location, providing stunning views of the Maas River and historic old town. The hotel's central position allows easy exploration of Maastricht's attractions, shops and restaurants, making it a convenient base for both leisure and business stays. Guests frequently highlight the peaceful surroundings and scenic walks to the city center and train station.
The hotel's breakfast offerings receive high praise for their quality and variety, featuring fresh salmon, tuna, pastries and pancakes. The setting, often overlooking the river, enhances the experience. Although occasionally crowded and considered pricey by some, the breakfast's overall appeal leaves a lasting positive impression.
Dinner service at the hotel is also well-regarded, particularly for the picturesque views and delightful menu offerings. While the menu selection is limited and prices are high, the quality of food and the pleasant ambiance of the terrace bar are notable highlights.
Rooms at the hotel are spacious and comfortable with many offering beautiful views. Newly refurbished rooms are particularly appreciated for their modern design. However, some rooms are outdated with worn-out furniture and insufficient facilities, revealing a need for renovation and enhanced maintenance. Cleanliness is inconsistent with some rooms spotless and others less well-maintained.
The staff at Crowne Plaza Maastricht receives commendation for their friendliness, helpfulness and professionalism, particularly at reception and during breakfast service. While there are occasional remarks about disorganized service and less approachable staff members, the overall sentiment is positive with staff playing a significant role in creating a welcoming atmosphere.
Wi-Fi access at the hotel is mixed with some guests enjoying flawless connectivity, while others experience weak signals and inconsistent performance. A similar mixed experience is reported regarding the gym facilities, which although appreciated by some for their presence, are criticized for being small and poorly equipped.
Parking at the hotel is convenient due to an on-site garage, though it is considered expensive by many guests and navigating the garage as tricky. Family reviews highlight the hotel's suitability for kids with amenities like spacious family rooms, cribs, playgrounds and attentive staff, creating an enjoyable stay for families.
In summary, Crowne Plaza Maastricht by IHG, excels in location, breakfast and friendly service, offering a pleasant stay with some areas needing improvement in room maintenance, Wi-Fi and gym facilities. Its combination of scenic views, central position and accommodating staff makes it a top choice for visitors to Maastricht.
Categories
The hotel's breakfast offerings receive high praise for their quality and variety, featuring fresh salmon, tuna, pastries and pancakes. The setting, often overlooking the river, enhances the experience. Although occasionally crowded and considered pricey by some, the breakfast's overall appeal leaves a lasting positive impression.
Dinner service at the hotel is also well-regarded, particularly for the picturesque views and delightful menu offerings. While the menu selection is limited and prices are high, the quality of food and the pleasant ambiance of the terrace bar are notable highlights.
Rooms at the hotel are spacious and comfortable with many offering beautiful views. Newly refurbished rooms are particularly appreciated for their modern design. However, some rooms are outdated with worn-out furniture and insufficient facilities, revealing a need for renovation and enhanced maintenance. Cleanliness is inconsistent with some rooms spotless and others less well-maintained.
The staff at Crowne Plaza Maastricht receives commendation for their friendliness, helpfulness and professionalism, particularly at reception and during breakfast service. While there are occasional remarks about disorganized service and less approachable staff members, the overall sentiment is positive with staff playing a significant role in creating a welcoming atmosphere.
Wi-Fi access at the hotel is mixed with some guests enjoying flawless connectivity, while others experience weak signals and inconsistent performance. A similar mixed experience is reported regarding the gym facilities, which although appreciated by some for their presence, are criticized for being small and poorly equipped.
Parking at the hotel is convenient due to an on-site garage, though it is considered expensive by many guests and navigating the garage as tricky. Family reviews highlight the hotel's suitability for kids with amenities like spacious family rooms, cribs, playgrounds and attentive staff, creating an enjoyable stay for families.
In summary, Crowne Plaza Maastricht by IHG, excels in location, breakfast and friendly service, offering a pleasant stay with some areas needing improvement in room maintenance, Wi-Fi and gym facilities. Its combination of scenic views, central position and accommodating staff makes it a top choice for visitors to Maastricht.
Hotel for Honeymoon
The hotel combines beautiful views with a relaxing atmosphere. Its prime location on the Maas River allows guests to enjoy scenic vistas.
Family Friendly Hotel
This hotel offers spacious family rooms and suites. It provides amenities such as a swimming pool and is located near family-friendly attractions, making it convenient for families to explore the city.
Dog Friendly Hotel
The Crowne Plaza welcomes dogs of any size and provides designated rooms for guests with pets. It charges an additional fee per dog per night. Its central location provides easy access to Maastricht's attractions.
Hotel near Nightlife Spots
Located near the city center, this hotel provides convenient access to Maastricht's nightlife. It's a good option for those wanting to explore the city's entertainment.
Business Hotel
The Crowne Plaza Maastricht offers business rooms tailored for the modern traveler, equipped with a spacious workstation, high-speed internet, and ergonomic seating. These rooms blend comfort, style, and functionality, ensuring productivity during your stay.
Hotel with Parking
This hotel features parking for guests. Its location near the city center provides easy access to Maastricht's attractions.
EV charging stations
Accessible Hotel
This hotel offers highly detailed ADA compliant guest rooms and access routes. Its bathrooms feature adequate clear turning space, grab bars for tubs, handheld showers, built-in transfer shower seats, handrails, safety bars, and accessible controls. The entire hotel is wheelchair accessible.
Hotel with EV Charging Stations
This hotel provides an EV charging station, making it a suitable choice for travelers with electric vehicles. It also has on-site parking facilities.
4-Star Hotel
Located in the Wyck district, this hotel offers luxurious rooms with views of the River Maas. It provides comfortable accommodations and is conveniently situated for exploring the city.
Romantic Hotel
Hotel with Gym
Guest Reviews
Crowne Plaza Maastricht by IHG, enjoys an enviable position right by the Maas River, providing stunning views of both the river and the historic old town. Its prime location allows guests to easily explore all the city has to offer with the city center and the train station just a short, scenic walk away. Visitors appreciate the peaceful surroundings, yet still benefit from being within walking distance of numerous attractions, restaurants and shops. The hotel's proximity to the city's vibrant areas and its central position make it a convenient base for a leisurely or business stay. Overall, the combination of beautiful riverfront vistas and easy access to key points of interest solidifies its status as a top choice for those visiting Maastricht.
Crowne Plaza Maastricht by IHG, enjoys a stellar reputation for its breakfast offerings, frequently highlighted by its guests. The breakfast is consistently praised for being good, rich and delicious with many appreciating its extensive variety and high quality. Guests relish the diverse selection ranging from fresh salmon and tuna to delicious pastries and freshly-made pancakes. Beyond the food itself, the breakfast setting, often overlooking the beautiful Maas River, enhances the dining experience.
The breakfast buffet is well-organized and replenished regularly, ensuring that there's plenty of choice and no shortage of food. The friendly and attentive staff also receives commendation for their service, maintaining a welcoming atmosphere throughout breakfast hours. Despite occasional comments about the high cost, many guests find the quality and variety of the breakfast well worth the price.
Minor criticisms include the occasional overcrowding, particularly on busy mornings and the high price of breakfast when not included in the room rate. However, the abundance of positive feedback about the taste, variety and overall experience underscores the breakfast's role as a highlight of any stay at the hotel. Overall, the Crowne Plaza Maastricht offers a breakfast that leaves a lasting, positive impression on its guests.
Crowne Plaza Maastricht by IHG, offers a dining experience with picturesque views of the Maas River, enhancing the ambiance for breakfast, lunch and dinner. The cuisine at the hotel garners positive remarks with many guests describing the food as delicious, excellent and great. The terrace bar is noted for serving good food and drinks, making it a lovely spot for evening relaxation and enjoying the sunset.
However, the dinner menu is limited and pricey, which has been a point of criticism among some guests. The cleanliness and state of the restaurant furniture, particularly the chairs, are below expectations for some patrons, indicating a need for updates and better maintenance.
Service receives mixed reviews with many guests appreciating the friendly staff and polite service, especially from a Spanish waitress, while others found the restaurant manager unfriendly and the service overstretched at times. Despite these issues, the quality of the meals tends to outweigh the negatives for many diners.
The restaurant's picturesque setting and delightful menu offerings make it a popular choice, even though the wait times can be long and access to the bar is limited. Overall, Crowne Plaza Maastricht's dining options are well-regarded, particularly for their taste and the pleasant dining atmosphere.
Crowne Plaza Maastricht by IHG, offers a mix of both delightful and less satisfactory experiences when it comes to its rooms. Many guests have highlighted the spaciousness of the rooms, describing them as clean, comfortable and offering stunning views of the Maas River and the city. The beds are frequently mentioned as comfortable, contributing to a restful stay. Rooms that have been newly refurbished stand out in terms of modern design and amenities.
However, the hotel has its share of criticisms. Several guests noted that many rooms are outdated and in need of renovation. Issues such as worn-out furniture, broken fixtures, unstable chairs and obsolete decor detract from the overall experience. Noise disturbances from the street, insufficient heating or cooling and cleanliness problems, including stained carpets and windows, were also mentioned.
While some rooms are described as cozy and sufficiently sized, others are labeled as small and lacking in basic facilities like glasses or working air conditioning. Guests appreciated the location and the pleasant views but felt that the price did not always match the room quality. Housekeeping reliability was inconsistent with some rooms reported as very clean, while others were not properly maintained.
In summary, while Crowne Plaza Maastricht has significant potential with its spacious, comfortable rooms and picturesque views, it also faces challenges requiring urgent updates and improved maintenance to meet guests' expectations fully.
The reviews regarding the beds at Crowne Plaza Maastricht by IHG, paint a varied picture. Many guests found the beds to be spacious, comfortable and perfect for a good night's sleep. Words like "very comfortable," "king-size," and "great beds" recur frequently, indicating a generally positive experience with the bedding. Guests appreciated the large double beds and comfortable bedding with several specifically mentioning how wonderfully they slept.
However, not all reviews were glowing. Some guests mentioned that the beds were too soft or too small for their liking. Complaints about narrow and saggy mattresses also appeared, indicating that not every guest found the beds to their taste. A few remarks about stained bedsheets and outdated mattresses suggest there might be inconsistencies in maintenance.
Despite these occasional issues, the majority of reviews leaned toward a positive experience with the hotel's beds, highlighting the comfort and cleanliness that many guests enjoyed during their stay.
Crowne Plaza Maastricht by IHG, presents a mixed experience regarding cleanliness according to guest reviews. On the positive side, many guests appreciated clean and spacious rooms with some highlighting a highly satisfying level of cleanliness in their accommodations. The hotel has modern clean rooms in certain parts, contributing to a comfortable stay for some visitors.
However, there is considerable feedback indicating issues with cleanliness, especially in bathrooms where poor hygiene and maintenance were frequently reported. Common complaints include dirty sinks and faucets, mold, limescale buildup and neglected cleaning routines. Guests also noted dusty rooms, stains on furniture and cobwebs in various areas, suggesting that housekeeping could be improved significantly. The condition of the furniture and carpets often appeared outdated and worn out, adding to a general perception of neglect.
The hotel is undergoing renovations, which may alleviate some of these concerns in the future. Despite the beautiful neighborhood and convenient location, the cleanliness and maintenance of the Crowne Plaza Maastricht indicate a need for further improvement to meet guest expectations comprehensively.
The staff at Crowne Plaza Maastricht by IHG, have garnered an array of positive feedback for their service. Regular mentions highlight the friendliness and helpfulness of the staff, both at reception and throughout the hotel. Guests frequently describe the staff as approachable, polite and accommodating, tremendously contributing to a welcoming atmosphere. The reception team, in particular, stood out for their professionalism and efficiency in handling check-ins and check-outs.
A number of reviews commend the attentive service during breakfast and at the bar. The staff's cooperation and readiness to assist were consistently noted with several guests praising the swift resolution of any issues. Many mentioned that the hotel employees exhibit a high level of courtesy and service orientation, ensuring guests' needs are promptly addressed.
However, there are occasional remarks about disorganized service and some staff members lacking customer service skills or not being approachable and friendly, especially at the reception. Despite these few less favorable comments, the majority of guests seem very satisfied with the hospitality, expressing gratitude for the friendly interactions and efficient assistance provided by the staff. Overall, the hotel's staff play a significant role in creating a pleasant stay experience for their guests.
The reviews of the Wi-Fi at Crowne Plaza Maastricht by IHG, reveal a mixed experience for guests. On the positive side, several guests found the Wi-Fi to be good, working well and easily accessible with some describing it as flawless and providing instant internet connectivity free of charge. In particular, the Wi-Fi was noted to be faster in certain areas of the hotel.
However, a significant number of reviews highlighted issues, including weak signals, poor connection quality and inconsistent performance with some guests unable to access Wi-Fi at all. A few reviews mentioned that Wi-Fi was only available for free on the first day and others noted that it needed to be purchased separately or considered it too expensive.
Overall, while some guests were satisfied with the internet service, others faced challenges that indicated room for improvement.
The Crowne Plaza Maastricht by IHG, garners mixed reviews when it comes to its gym facilities. On a positive note, the hotel does offer a gym with a few guests finding it adequately equipped and functional. Some visitors appreciate the presence of the fitness center, highlighting it as a notable feature of their stay.
Nevertheless, numerous reviews pinpoint several downsides. The gym appears to be quite small with a few guests mentioning it could feel overcrowded at times. There have also been reports of the gym being poorly equipped with some machines out of order. Additionally, multiple reviews remark on the gym being unexpectedly closed during their stay with no alternative facilities provided. This inconsistency can be a significant drawback for guests looking to maintain their fitness routine while traveling.
Overall, while the gym at Crowne Plaza Maastricht does exist and serves its purpose for some, its size, equipment quality and availability are notable areas needing improvement.
Parking at the Crowne Plaza Maastricht by IHG, offers a mix of positive and less favorable aspects based on guest reviews. Many guests have highlighted the convenience of having a parking garage directly connected to the hotel, which provides easy and secure access. The availability of electric charging points and the spaciousness of the underground parking garage are noted as significant advantages. The proximity of the parking to the hotel, often just a short walking distance, is another benefit appreciated by many visitors.
However, some guests found the parking fees to be quite expensive with specific mentions of high daily rates. There were also comments about the difficulty in locating the parking entrance and issues with the parking system, including being charged twice or encountering blockages. A few reviews mentioned that the garage can be narrow and tricky to navigate and the lack of an elevator from the parking area to the hotel can be inconvenient, especially for guests with disabilities.
Overall, while the on-site parking facilities are generally regarded as good and practical, cost and accessibility issues are points to consider for guests planning their stay at the Crowne Plaza Maastricht.
Crowne Plaza Maastricht by IHG, presents itself as a fantastic family-friendly option for those traveling with kids. The hotel is praised by guests for its convenient central location, close to the 1992 square and nestled in a great family neighborhood. This makes it an ideal spot for family outings and walks with nearby attractions that can keep both children and adults entertained.
The hotel's amenities are particularly accommodating for families. Guests have noted the availability of spacious family rooms and cots, which contribute to a comfortable stay. For families traveling with infants, the staff's responsiveness to room requests makes the logistics of traveling with a baby much easier. The hotel also offers plush beds for kids, ensuring they have a cozy and restful night. Additionally, there are water facilities at the terrace and a playground for kids, providing plenty of opportunities for children to play and have fun.
The staff at Crowne Plaza Maastricht stands out for their friendliness and helpfulness with many reviews highlighting their efforts to create a welcoming environment for families. Whether dealing with room exchanges or accommodating special requests, the team appears dedicated to making family stays as smooth and enjoyable as possible.
Despite some issues with the booking and check-in process, which some guests found inconsistent, the overall experience seems positive. The hotel may benefit from addressing these areas to enhance the sense of security and streamline the arrival experience.
For families planning a short getaway or a special celebration, Crowne Plaza Maastricht offers a comfortable and enjoyable setting. The combination of a prime location, family-oriented amenities and attentive staff makes it a recommended choice for those looking to explore Maastricht while ensuring a pleasant stay for both adults and children.
The Crowne Plaza Maastricht by IHG, is ideally situated for those looking to enjoy the city's nightlife without any disturbance. Guests appreciate its proximity to the center with lots of good places to explore just a short walk away. Despite its central location, the hotel remains relatively quiet, allowing for a peaceful night's sleep. The nightlife in the area is described as pleasant with a good bar on-site, although some guests found it lacking in atmosphere and entertainment. As a student city, occasional nighttime parties are to be expected, but overall, the hotel's soundproofing effectively minimizes any potential noise.
The Crowne Plaza Maastricht by IHG, presents itself as a four-star establishment with many guests verifying its four-star rating based on certain aspects such as comfort and the stunning views available from the rooms. The staff and service quality often receive positive mentions, contributing to an enhanced guest experience. Guests appreciate the clean and tidy environment and the comfortable beds make it an inviting spot for a vacation.
Nonetheless, there are recurring criticisms regarding the overall condition of the hotel, which some guests find outdated and not up to the expected four-star standard. Issues such as uncleanliness, moldy grout and insufficient bathroom amenities are frequently highlighted. Moreover, air conditioning complaints and the use of plastic cups signal that some facilities might benefit from modernization. Additionally, the price-quality ratio appears to be a point of contention with several guests feeling that the hotel charges more than what it delivers in terms of quality and services.
To summarize, while the Crowne Plaza Maastricht offers some commendable qualities, particularly in terms of comfort and service, it falls short in areas critical for maintaining a true four-star experience. Modernization and addressing the cleanliness issues could significantly enhance guest satisfaction.
Crowne Plaza Maastricht by IHG, is praised for its suitability for business travelers. Guests highlight its strategic location, making it an excellent choice for both business and pleasure. The hotel offers convenient parking options and efficient business services, including well-organized conferences and accessible meeting rooms.
Professionalism is notable, especially at the breakfast buffet where the staff delivers service with a smile, enhancing guests' morning experience. The property is noted for its cleanliness, although some remarks mention small room sizes. Despite some concerns about high rates and limited Wi-Fi access, the overall sentiment reflects satisfaction with the hotel's amenities and its capacity to meet business needs.
Guests appreciate the friendly and honest staff, crucial for maintaining a welcoming environment. Crowne Plaza Maastricht stands out as a reliable choice for business stays, recommended for its comprehensive facilities and central location ideal for conferences and business activities.
Crowne Plaza Maastricht, an IHG Hotel, boasts a good and central location, which makes it quite convenient for guests to access nearby attractions. The hotel prides itself on its quite accessible facilities. Elevators are generally good and widely accessible, which can make moving between floors relatively easy, though it is noted that they are not fully wheelchair accessible in every instance. This might pose an issue if one requires access to the underground parking, as it is not wheelchair-friendly. The parking facilities themselves are easily accessible for those who don’t rely on wheelchairs.
Despite some limitations regarding complete wheelchair accessibility, the hotel's easy-to-access location and overall good accessibility can provide a comfortable stay for many guests. Additionally, staff primarily speak English, which could be a benefit for international travelers. The hotel is praised for being clean and friendly, enhancing its appeal for a variety of visitors.
Crowne Plaza Maastricht by IHG, offers an idyllic setting for a honeymoon, combining beautiful views with a relaxing atmosphere. Its prime location on the Maas River allows guests to enjoy scenic vistas of the old town and observe ship traffic during breakfast, making mornings particularly charming. The hotel ensures a top-notch experience with superior sleep wellness and relaxing pool services, adding layers of comfort and tranquility to one's stay. With a noted reputation for being super romantic and highly suitable for honeymooners, the property garners praise for its friendly staff and outstanding housekeeping. Moreover, the hotel's club offers a pleasant, enjoyable space for guests.
Situated in a prime location, Crowne Plaza Maastricht by IHG, offers a luxurious experience for its guests. Many reviewers highlight its status as a four-star hotel with a level of comfort and elegance fitting this rating. Guests appreciated the smooth check-in process and the comfort of the rooms, especially noting the quality of the beds, which contributed to a restful stay. The breakfast consistently received high praise, described as delicious and super deluxe, adding a touch of luxury to mornings.
However, some guests felt that the hotel could have provided more facilities in the bathrooms and mentioned the need for amenities like an iron in the rooms. Despite some facilities being somewhat outdated, the overall luxurious atmosphere of the hotel was acknowledged. The premium rooms were noted for their sleek, clean appearance, enhancing the sense of luxury.
While the hotel occasionally falls short of some guests' expectations for the price category, the general consensus maintains that Crowne Plaza Maastricht delivers a pleasurable and comfortable luxury experience.
Nestled along the river Meuse, the Crowne Plaza Maastricht by IHG, offers a truly romantic retreat. Many guests are particularly taken by the beautiful and romantic views of the river, which can be enjoyed directly from their clean, well-kept rooms. The hotel's terrace, providing a magnificent view of the river and city, adds an extra touch of allure to the setting.
Guests have noted the excellent romantic setup and the overall romantic style of the hotel with some having chosen it specifically to celebrate significant milestones such as their 30th wedding anniversary. The atmosphere is enhanced by friendly and accommodating service, notably from the reception staff, adding a personal touch to the romantic experience.
For those wanting to explore, the hotel provides services for romantic walks around the Meuse, making it an ideal location for a romantic getaway. Whether one is joining family or seeking a quiet escape with a loved one, the Crowne Plaza Maastrict seems to offer both fine aesthetics and a genuinely romantic experience.
Crowne Plaza Maastricht by IHG, stands out for its dog-friendly atmosphere, making it a convenient option for travelers with pets. Guests consistently mention that dogs are warmly welcomed and the hotel maintains a pet-friendly environment, providing a comfortable stay for both guests and their furry companions.
Rooms designated as dog-friendly come with thoughtful touches such as a bowl of water and a doggy bag, adding to the comfort and convenience for pet owners. The overall reception of pets is very hospitable, ensuring that guests feel valued and well taken care of during their stay.
However, there are a few points to consider. The pricing for bringing dogs is noted to be high and some guests have mentioned the lack of specific services such as dog beds or in-room amenities beyond the basics. Additionally, dogs are not permitted in the breakfast room, which might require some planning for pet owners during breakfast hours. There have also been comments about differences in room assignments despite booking identical rooms and occasional disturbances from barking pets.
Despite these minor drawbacks, the hotel remains a popular choice for those traveling with dogs, praised for its comfortable, dog-friendly accommodations and the possibility to bring pets along. The overall experience suggests a welcoming and convenient stay for both pets and their owners.
Location Show Map
Location
Breakfast
The breakfast buffet is well-organized and replenished regularly, ensuring that there's plenty of choice and no shortage of food. The friendly and attentive staff also receives commendation for their service, maintaining a welcoming atmosphere throughout breakfast hours. Despite occasional comments about the high cost, many guests find the quality and variety of the breakfast well worth the price.
Minor criticisms include the occasional overcrowding, particularly on busy mornings and the high price of breakfast when not included in the room rate. However, the abundance of positive feedback about the taste, variety and overall experience underscores the breakfast's role as a highlight of any stay at the hotel. Overall, the Crowne Plaza Maastricht offers a breakfast that leaves a lasting, positive impression on its guests.
Dinner
However, the dinner menu is limited and pricey, which has been a point of criticism among some guests. The cleanliness and state of the restaurant furniture, particularly the chairs, are below expectations for some patrons, indicating a need for updates and better maintenance.
Service receives mixed reviews with many guests appreciating the friendly staff and polite service, especially from a Spanish waitress, while others found the restaurant manager unfriendly and the service overstretched at times. Despite these issues, the quality of the meals tends to outweigh the negatives for many diners.
The restaurant's picturesque setting and delightful menu offerings make it a popular choice, even though the wait times can be long and access to the bar is limited. Overall, Crowne Plaza Maastricht's dining options are well-regarded, particularly for their taste and the pleasant dining atmosphere.
Rooms
However, the hotel has its share of criticisms. Several guests noted that many rooms are outdated and in need of renovation. Issues such as worn-out furniture, broken fixtures, unstable chairs and obsolete decor detract from the overall experience. Noise disturbances from the street, insufficient heating or cooling and cleanliness problems, including stained carpets and windows, were also mentioned.
While some rooms are described as cozy and sufficiently sized, others are labeled as small and lacking in basic facilities like glasses or working air conditioning. Guests appreciated the location and the pleasant views but felt that the price did not always match the room quality. Housekeeping reliability was inconsistent with some rooms reported as very clean, while others were not properly maintained.
In summary, while Crowne Plaza Maastricht has significant potential with its spacious, comfortable rooms and picturesque views, it also faces challenges requiring urgent updates and improved maintenance to meet guests' expectations fully.
Beds
However, not all reviews were glowing. Some guests mentioned that the beds were too soft or too small for their liking. Complaints about narrow and saggy mattresses also appeared, indicating that not every guest found the beds to their taste. A few remarks about stained bedsheets and outdated mattresses suggest there might be inconsistencies in maintenance.
Despite these occasional issues, the majority of reviews leaned toward a positive experience with the hotel's beds, highlighting the comfort and cleanliness that many guests enjoyed during their stay.
Cleanliness
However, there is considerable feedback indicating issues with cleanliness, especially in bathrooms where poor hygiene and maintenance were frequently reported. Common complaints include dirty sinks and faucets, mold, limescale buildup and neglected cleaning routines. Guests also noted dusty rooms, stains on furniture and cobwebs in various areas, suggesting that housekeeping could be improved significantly. The condition of the furniture and carpets often appeared outdated and worn out, adding to a general perception of neglect.
The hotel is undergoing renovations, which may alleviate some of these concerns in the future. Despite the beautiful neighborhood and convenient location, the cleanliness and maintenance of the Crowne Plaza Maastricht indicate a need for further improvement to meet guest expectations comprehensively.
Staff
A number of reviews commend the attentive service during breakfast and at the bar. The staff's cooperation and readiness to assist were consistently noted with several guests praising the swift resolution of any issues. Many mentioned that the hotel employees exhibit a high level of courtesy and service orientation, ensuring guests' needs are promptly addressed.
However, there are occasional remarks about disorganized service and some staff members lacking customer service skills or not being approachable and friendly, especially at the reception. Despite these few less favorable comments, the majority of guests seem very satisfied with the hospitality, expressing gratitude for the friendly interactions and efficient assistance provided by the staff. Overall, the hotel's staff play a significant role in creating a pleasant stay experience for their guests.
Wi-Fi
However, a significant number of reviews highlighted issues, including weak signals, poor connection quality and inconsistent performance with some guests unable to access Wi-Fi at all. A few reviews mentioned that Wi-Fi was only available for free on the first day and others noted that it needed to be purchased separately or considered it too expensive.
Overall, while some guests were satisfied with the internet service, others faced challenges that indicated room for improvement.
Gym
Nevertheless, numerous reviews pinpoint several downsides. The gym appears to be quite small with a few guests mentioning it could feel overcrowded at times. There have also been reports of the gym being poorly equipped with some machines out of order. Additionally, multiple reviews remark on the gym being unexpectedly closed during their stay with no alternative facilities provided. This inconsistency can be a significant drawback for guests looking to maintain their fitness routine while traveling.
Overall, while the gym at Crowne Plaza Maastricht does exist and serves its purpose for some, its size, equipment quality and availability are notable areas needing improvement.
Parking
However, some guests found the parking fees to be quite expensive with specific mentions of high daily rates. There were also comments about the difficulty in locating the parking entrance and issues with the parking system, including being charged twice or encountering blockages. A few reviews mentioned that the garage can be narrow and tricky to navigate and the lack of an elevator from the parking area to the hotel can be inconvenient, especially for guests with disabilities.
Overall, while the on-site parking facilities are generally regarded as good and practical, cost and accessibility issues are points to consider for guests planning their stay at the Crowne Plaza Maastricht.
Family
The hotel's amenities are particularly accommodating for families. Guests have noted the availability of spacious family rooms and cots, which contribute to a comfortable stay. For families traveling with infants, the staff's responsiveness to room requests makes the logistics of traveling with a baby much easier. The hotel also offers plush beds for kids, ensuring they have a cozy and restful night. Additionally, there are water facilities at the terrace and a playground for kids, providing plenty of opportunities for children to play and have fun.
The staff at Crowne Plaza Maastricht stands out for their friendliness and helpfulness with many reviews highlighting their efforts to create a welcoming environment for families. Whether dealing with room exchanges or accommodating special requests, the team appears dedicated to making family stays as smooth and enjoyable as possible.
Despite some issues with the booking and check-in process, which some guests found inconsistent, the overall experience seems positive. The hotel may benefit from addressing these areas to enhance the sense of security and streamline the arrival experience.
For families planning a short getaway or a special celebration, Crowne Plaza Maastricht offers a comfortable and enjoyable setting. The combination of a prime location, family-oriented amenities and attentive staff makes it a recommended choice for those looking to explore Maastricht while ensuring a pleasant stay for both adults and children.
Nightlife
4 Star
Nonetheless, there are recurring criticisms regarding the overall condition of the hotel, which some guests find outdated and not up to the expected four-star standard. Issues such as uncleanliness, moldy grout and insufficient bathroom amenities are frequently highlighted. Moreover, air conditioning complaints and the use of plastic cups signal that some facilities might benefit from modernization. Additionally, the price-quality ratio appears to be a point of contention with several guests feeling that the hotel charges more than what it delivers in terms of quality and services.
To summarize, while the Crowne Plaza Maastricht offers some commendable qualities, particularly in terms of comfort and service, it falls short in areas critical for maintaining a true four-star experience. Modernization and addressing the cleanliness issues could significantly enhance guest satisfaction.
Business
Professionalism is notable, especially at the breakfast buffet where the staff delivers service with a smile, enhancing guests' morning experience. The property is noted for its cleanliness, although some remarks mention small room sizes. Despite some concerns about high rates and limited Wi-Fi access, the overall sentiment reflects satisfaction with the hotel's amenities and its capacity to meet business needs.
Guests appreciate the friendly and honest staff, crucial for maintaining a welcoming environment. Crowne Plaza Maastricht stands out as a reliable choice for business stays, recommended for its comprehensive facilities and central location ideal for conferences and business activities.
Accessible
Despite some limitations regarding complete wheelchair accessibility, the hotel's easy-to-access location and overall good accessibility can provide a comfortable stay for many guests. Additionally, staff primarily speak English, which could be a benefit for international travelers. The hotel is praised for being clean and friendly, enhancing its appeal for a variety of visitors.
Honeymoon
Luxury
However, some guests felt that the hotel could have provided more facilities in the bathrooms and mentioned the need for amenities like an iron in the rooms. Despite some facilities being somewhat outdated, the overall luxurious atmosphere of the hotel was acknowledged. The premium rooms were noted for their sleek, clean appearance, enhancing the sense of luxury.
While the hotel occasionally falls short of some guests' expectations for the price category, the general consensus maintains that Crowne Plaza Maastricht delivers a pleasurable and comfortable luxury experience.
Romantic
Guests have noted the excellent romantic setup and the overall romantic style of the hotel with some having chosen it specifically to celebrate significant milestones such as their 30th wedding anniversary. The atmosphere is enhanced by friendly and accommodating service, notably from the reception staff, adding a personal touch to the romantic experience.
For those wanting to explore, the hotel provides services for romantic walks around the Meuse, making it an ideal location for a romantic getaway. Whether one is joining family or seeking a quiet escape with a loved one, the Crowne Plaza Maastrict seems to offer both fine aesthetics and a genuinely romantic experience.
Dog Friendly
Rooms designated as dog-friendly come with thoughtful touches such as a bowl of water and a doggy bag, adding to the comfort and convenience for pet owners. The overall reception of pets is very hospitable, ensuring that guests feel valued and well taken care of during their stay.
However, there are a few points to consider. The pricing for bringing dogs is noted to be high and some guests have mentioned the lack of specific services such as dog beds or in-room amenities beyond the basics. Additionally, dogs are not permitted in the breakfast room, which might require some planning for pet owners during breakfast hours. There have also been comments about differences in room assignments despite booking identical rooms and occasional disturbances from barking pets.
Despite these minor drawbacks, the hotel remains a popular choice for those traveling with dogs, praised for its comfortable, dog-friendly accommodations and the possibility to bring pets along. The overall experience suggests a welcoming and convenient stay for both pets and their owners.
No, Crowne Plaza Maastricht by IHG doesn't have any pool.
No, a spa isn't available at Crowne Plaza Maastricht by IHG.
Yes, Crowne Plaza Maastricht by IHG welcomes dogs.
Yes, parking facilities are available at Crowne Plaza Maastricht by IHG.
Yes, Crowne Plaza Maastricht by IHG has a gym.
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