Novotel Maastricht

Maastricht 50.84512100, 5.71846700 , Sibemaweg 10 (Show on Map)
7.7
Good


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Summary of reviewsNovotel Maastricht enjoys a strategically convenient location just outside the bustling heart of Maastricht, providing a peaceful retreat with easy access to the city center. Guests highlight its tranquillity and accessibility, making it suitable for both leisure and business travelers. The hotel’s proximity to the highway and availability of an E-Bike station and nearby bus stop further enhance its appeal. Guests appreciate the balance between a serene environment and the ease of reaching city attractions, as well as the nearby amenities like a supermarket and scenic walking routes.

The breakfast at Novotel Maastricht is praised for its extensive and varied options, including a diverse buffet with high-quality ingredients and friendly staff, although some guests find it overpriced. The dinner experience garners mixed feedback with some guests appreciating the delicious food and pleasant ambiance, while others critique limited menu options, high prices and frequent unavailability of dinner service.

Room reviews reveal spacious, clean and comfortable accommodations. Features like well-equipped amenities and practical layouts are noted, particularly beneficial for families and business travelers. However, issues such as inconsistent air conditioning, outdated decor and occasional cleanliness concerns are raised. Despite these, the overall cleanliness and friendly staff leave a positive impression.

The hotel is highly commended for its cleanliness with well-maintained rooms and facilities. Some minor issues, like occasional dust or inconsistent cleaning services, are mentioned but do not overshadow the general high standards of hygiene.

Staff at Novotel Maastricht are consistently described as friendly, helpful and professional, contributing to a welcoming atmosphere. Specific mentions of the accommodating nature towards families and pets enhance the positive experience.

The free WiFi is generally reliable and strong, though some guests encounter slow or unstable connections. The outdoor pool is well-received, especially by families, despite its small size and seasonal availability. Guest reviews affirm that the parking facilities are convenient and ample, though the associated costs are a common concern. The presence of EV charging points adds value, although the limited number of stations can be an issue.

For families, Novotel Maastricht proves to be a welcoming and engaging destination with various child-friendly amenities, comfortable family rooms and a supportive staff. Despite some room for improvement, the overall experience for families is positive. Lastly, the beds at the hotel are generally comfortable and clean with minor concerns about the size and softness of certain mattresses.

In summary, Novotel Maastricht offers a well-rounded and convenient stay, praised for its location, friendly staff, cleanliness and suitability for families, albeit with a few areas needing attention.
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Categories
Family Friendly Hotel
The hotel provides family rooms, a playground, and a kids' corner, ensuring entertainment for children. It has a swimming pool suitable for families and offers special kids' menus.

Dog Friendly Hotel
This hotel provides good facilities for guests with dogs, including designated walking areas. It also features a swimming pool and other amenities for a comfortable stay.

Business Hotel
While specific business amenities are not detailed, Novotel hotels typically provide facilities suitable for business travelers, including meeting spaces and convenient services.

Hotel with Parking
The hotel provides a large enclosed outdoor parking area with 120 spaces for a fee. Electric vehicle charging is available.

EV charging stations  


Hotel with EV Charging Stations
Novotel Maastricht offers electric vehicle charging stations, with a few charging points conveniently located near the hotel entrance. This provides an accessible option for guests to charge their electric vehicles.

4-Star Hotel
Located close to the central station and MECC congress center, this hotel offers air-conditioned rooms and free WiFi. It is a convenient choice for both business and leisure travelers.

Hotel with Outdoor Pool
This hotel offers a heated outdoor swimming pool that is open seasonally from May to September. Guests can enjoy a refreshing swim and relax in the hotel's garden area.

Hotel with Swimming Pool

  Outdoor Pool  


Room Types
Superior Double Room with Sofa This room features a bathroom with shower, a separate toilet, a desk, a TV, air conditioning and free WiFi. For children between 2 and 12 years old, there is a fold out sofa bed.

Standard Double Room This room features a bathroom with shower, a separate toilet, a desk, a TV, air conditioning and free WiFi.

Deluxe Double Room - Garden Side Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as garden views. The unit has 1 bed.

Superior Double Room Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as an inner courtyard view. The unit has 1 bed.

Guest Reviews
7.7
Good
Location
Nestled just outside the heart of Maastricht, Novotel Maastricht boasts a remarkably convenient location that has garnered positive reviews from guests. The hotel is situated in a peaceful area, offering a serene environment while maintaining proximity to the lively city center. A short 15 to 30-minute walk or a quick bus ride efficiently connects guests to popular city attractions, making it an ideal base for exploration.

Many guests appreciated the balance between tranquility and accessibility, highlighting its suitability for both leisure and business travelers. The hotel's proximity to the highway makes it an excellent choice for those arriving by car and parking facilities are a notable perk. Moreover, the presence of an E-Bike station and a nearby bus stop renders mobility around the city straightforward.

Aside from being well-connected to public transit routes, Novotel Maastricht also benefits from nearby amenities such as a large supermarket and various picturesque walking routes that lead directly to the city center. The location is also praised for being convenient for visitors attending university conferences or exploring broader Limburg.

Families in particular found the hotel's location favorable due to its quiet setting and accessible on-site facilities. Despite being slightly removed from the hustle and bustle of the city center, the hotel provides an excellent midpoint for discovering both the urban and suburban charms of Maastricht. Overall, Novotel Maastricht offers a well-rounded, conveniently located retreat capable of catering to a variety of visitor needs.

Breakfast
Novotel Maastricht's breakfast received a lot of praise for its extensive and varied options. Many guests appreciated the comprehensive buffet, highlighting the fresh and high-quality ingredients. Comments frequently mentioned the vast selection, including both hot and cold dishes and options for all dietary preferences such as gluten-free and vegan choices.

The breakfast staff garnered compliments for their friendly and welcoming demeanor, ensuring a pleasant start to the day. The setting of the breakfast room was also noted as enjoyable by several guests, which added to the overall positive experience.

Despite these high points, some guests felt that the breakfast was overpriced with a few pointing out that the quality did not match the cost. Issues such as limited selections, poorly stocked items and inconsistent quality of certain food items like fruit and bread were flagged.

Overall, while the breakfast at Novotel Maastricht generally left a favorable impression due to its variety and taste, some guests believed the pricing could be more reasonable considering the occasional lapses in quality and variety.

Dinner
Novotel Maastricht's dinner offerings have received a mix of feedback from guests. Many visitors have found the dining experience delightful, praising the delicious food and great service provided by staff members like Jeron and Peter. Positive remarks also highlight the nice ambiance of the restaurant and commend the quality of certain dishes, such as pizza and select à la carte options, despite the occasional praise, there are recurring criticisms regarding limited menu options and high prices. Several guests have experienced long waiting times and mentioned that the small portions did not justify the costs. Additionally, the flavor of some dishes, such as the pasta arrabiata, failed to meet expectations.

A significant issue has been the frequent unavailability of dinner due to restaurant closures, often as a result of staff shortages or other operational challenges. On multiple occasions, guests were caught off guard by this, as closures were sometimes not communicated ahead of time. The lack of in-house dining options often left guests with no immediate alternative, particularly inconvenient given the limited nearby restaurants.

While some reviews mention a nice bar and occasional good meals, it's evident that the dinner service at Novotel Maastricht could benefit from more consistency, expanded menu options and improved communication regarding the restaurant's operational status.

Rooms
The guest reviews for Novotel Maastricht's rooms reveal a mixed bag of experiences. On the positive side, many guests found the rooms spacious, clean and comfortable, often highlighting features like separate bathrooms and toilets, well-equipped amenities, practical room layouts and sufficient storage space. Families appreciated the family rooms and kids' areas, while business travelers found the rooms functional with useful work desks. The modern and cozy interiors received commendations and many noted how quiet and noise-free the rooms were.

However, several recurring issues were mentioned. Many guests experienced problems with air conditioning, leading to rooms being uncomfortably hot and humid. The outdated decor and furnishings in some rooms did not go unnoticed and there were scattered reports of cleanliness issues, such as dusty environments and insufficient cleaning frequency. Some rooms were smaller than anticipated, especially for families and the bathrooms, while generally clean, had occasional maintenance issues like mold in the grout or flooding after showers.

Despite these drawbacks, the friendly staff and overall cleanliness left a positive impression on many visitors, making it a generally comfortable stay for short visits. Nonetheless, potential guests may wish to be aware of the air conditioning and cleanliness concerns raised by past patrons.

Beds
When staying at Novotel Maastricht, guests generally find the beds to be comfortable and high-quality, often describing them as good, nice and even spectacular. Many reviews highlight the comfort of the bedding, noting the clean conditions and suitable climate control in the rooms. Beds for adults are generally well-received with several mentions of them being super comfortable, fantastic and amazing.

However, some feedback points out the size and softness of the beds as a concern, particularly when it comes to double beds, which are often described as small or too cramped. Softer mattresses and sagging beds are mentioned occasionally, raising issues for those who prefer firmer sleeping arrangements. Children's beds and sofa beds seem to lack the same level of comfort with remarks about squeaking and being unsuitable for larger families.

Despite these issues, the hotel provides good bedding amenities, ensuring a clean and comfortable sleeping environment for most guests. The general consensus leans towards satisfaction with the beds, contributing positively to the overall stay experience.

Cleanliness
Novotel Maastricht receives commendation for its overall cleanliness with numerous guests highlighting the hotel as very clean and tidy. The rooms, bathrooms and facilities are consistently mentioned as being well-maintained and spotless, ensuring a comfortable stay. Visitors appreciate the hotel's clean environment, both in private and communal spaces, often referring to the rooms as clean, spacious and comfortable.

However, there are some mixed reviews regarding room cleanliness with occasional reports of dust in certain areas and rooms not being cleaned properly. A few guests noted issues such as an unpleasant odor in some parts of the building and inconsistent daily cleaning services.

Despite these few concerns, the majority of feedback praises the hotel's exceptional hygiene standards, making it an ideal choice for travelers prioritizing cleanliness during their stay.

Staff
The guest reviews for Novotel Maastricht consistently highlight the exceptional friendliness and helpfulness of the staff. Guests frequently mention the kind, caring and welcoming nature of the team, particularly noting the professionalism and attentiveness of the reception staff. Many find the overall service to be good with specific praise for staff's dedication, politeness and customer-oriented approach.

The cleanliness and comfort of the rooms are also appreciated with several guests mentioning the spaciousness and well-maintained facilities. The bar and restaurant staff receive positive reviews for their pleasant demeanor, despite occasional mentions of slow service. The breakfast, although considered expensive by some, is generally well-regarded.

Families and pet owners particularly value the accommodating policies for children and pets. The collaborative and thoughtful attitude of the staff, including accommodating special requests and providing thoughtful amenities like dog crates with food and toys, enhances the guest experience.

However, a few reviews do note instances of less satisfactory interactions with specific staff members, particularly during late hours and a perceived lack of staffing at times. Nonetheless, the overwhelmingly positive feedback on the staff's amiability and readiness to assist ensures a welcoming atmosphere for most guests.

Wi-Fi
Novotel Maastricht offers free WiFi included in the price, which many guests found to be superb and with a strong signal. Several reviews highlight that the WiFi worked well and was good, ensuring a satisfactory internet experience. However, some guests noted issues such as slow and unstable connections, weak wifi signals or occasions when the wifi did not work altogether. Despite these few negative remarks, overall impressions indicate that the internet facility at Novotel Maastricht is generally reliable and capable of meeting most guests' needs.

Pool
The pool at Novotel Maastricht has garnered generally positive feedback from guests, praising its inviting and clean outdoor environment. Described as pleasant, lovely and fantastic, many appreciated its presence as a great addition to their stay, especially for cooling down and relaxation. Families highlighted that children particularly enjoyed the pool and guests often commended the ample sun loungers and accompanying outdoor terrace.

Despite its appeal, some noted that the pool is small, unheated and seasonal, typically not available during winter or being closed for maintenance. There were occasional remarks about the water being cold or the cleanliness not up to standard, although many reviews still emphasized the pool's cleanliness. Accessibility was mentioned with a reminder that the pool opens at 10:00 am.

Overall, Novotel Maastricht's outdoor swimming pool offers a welcoming retreat with its inviting garden and outdoor seating, making it a cherished feature for guests, albeit with some seasonal and maintenance-related limitations.

Parking
Novotel Maastricht offers various parking options, which have received a mix of opinions from guests. Many guests appreciated the availability and convenience of the parking, describing it as great, good and sufficient with plenty of spaces. The on-site parking was praised for being easy to use, close to the entrance and well-supervised. Some even highlighted the advantage of free parking options available in front of the hotel.

However, a common concern among guests was the cost associated with parking. Despite the good facilities, some felt that the parking fees were high with specific mentions of charges around €8, €10 or €13 per day. There were also remarks about the lack of free parking spaces directly at the hotel.

Overall, while the parking facility at Novotel Maastricht is generally seen as good and convenient, the additional cost was a notable downside for some guests.

EV charging stations
Novotel Maastricht offers a convenient option for guests with electric vehicles, providing a few EV charging points near the hotel entrance. The onsite car chargers are useful and ensure that electric cars can be charged during the stay. However, the limited number of charging stations has resulted in some availability issues with reports of the points being occupied for extended periods. Overall, the presence of these EV charging stations adds a valuable amenity, although more capacity could enhance the experience for all guests needing this service.

Family
Novotel Maastricht receives positive feedback for its family-oriented atmosphere, making it an ideal stay for those traveling with children. The hotel offers various kid-focused amenities including a cozy and child-friendly playground, an indoor play area near the restaurant and activity packs upon arrival. Families appreciate the inclusion of gaming options such as the Xbox and table football, which help keep younger guests entertained during their stay.

The hotel’s family rooms, although sometimes described as a bit small or simple, are equipped with practical solutions like extended sofa beds that accommodate children comfortably. Despite some mentions of the beds being less comfortable, the overall setup is considered good for families with younger or teenage children.

Breakfast at the hotel is particularly family-friendly with a wide selection that caters to varied tastes. Facilities like the outdoor playground and the bar garden provide additional entertainment options, making it easy for parents to relax while their children play.

Guests also highlighted the welcoming atmosphere, noting that the staff is friendly and accommodating, especially towards families with children and pets. Free parking and the convenient location near the city center add to the ease of stay, making Novotel Maastricht a go-to destination for families looking for a comfortable and engaging visit. Even though the hotel could benefit from a few updates in its family areas and offer more activities, the overall feedback points towards a satisfying and pleasant family experience.

4 Star
Novotel Maastricht offers a convenient stay especially for those attending events like concerts. While opinions about its four-star rating vary, many guests found the overall experience to be acceptable for a four-star establishment. However, some aspects, particularly room quality and cleanliness, left guests feeling it aligned more with a three-star rating. Guests mentioned that the facilities could be better, considering the hotel’s four-star classification. The breakfast, although dubbed overpriced by some, was generally considered adequate for a hotel of this standard. Despite its older structure, the hotel manages to offer a decent price for what is expected of a four-star hotel, though some believe it should be rated as a solid three stars instead. Overall, Novotel Maastricht provides a satisfactory stay but might benefit from updates to better meet four-star expectations.

Business
Nestled in a good location, Novotel Maastricht serves as an ideal starting point for business travelers attending trade fairs, conferences or other professional events. Despite a few noting the location as not ideal, it is highly regarded as a convenient base, particularly for those involved in the TEFAF fair.

The hotel presents a quiet environment conducive to business stays, equipped with a variety of business-oriented services and functionalities. High-speed WiFi, plenty of power outlets and a useful work desk cater to the needs of business travelers. Specific business support services, such as fax machines and dedicated business rooms, further enhance the professional atmosphere.

While the conference facilities and meeting spaces are excellent, some business travelers noted that the rooms are rather outdated and lacked dedicated workspaces. Nonetheless, the overall business experience was positive, marked by an accommodating business environment.

However, some logistical challenges were mentioned, such as a 45-minute wait during checkout and a minor fee charged under certain business travel conditions. Overall, Novotel Maastricht is a business-friendly hotel that offers a range of amenities for professional visitors, making it a practical choice for business travel despite a few areas needing improvement.

Outdoor Pool
Nestled in a beautiful backyard, Novotel Maastricht offers an inviting outdoor pool that guests find quite pleasing. The pool, often described as well-maintained and very clean, provides a refreshing spot to cool down on warm days. With sun loungers thoughtfully placed around the area, visitors can enjoy a relaxing time by the poolside. The pool, although a bit small, blends seamlessly with the charming garden and adds a nice touch to the outdoor terrace.

While some guests noted that the pool can get a bit crowded, the overall experience remains positive with many appreciating the cleanliness and upkeep of the facilities. The outdoor pool, even though unheated, serves as a perfect retreat, especially during sunny days. Despite a few concerns about occasional uncleanliness and the need for extra chlorine, the majority of feedback highlights the pool's appeal and suitability for a delightful swim.

The pool's presence contributes significantly to the garden's allure, making it a favored spot among guests looking to unwind.


Yes, Novotel Maastricht has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Novotel Maastricht.

Yes, Novotel Maastricht welcomes dogs.

Yes, parking facilities are available at Novotel Maastricht.

No, Novotel Maastricht doesn't have a gym.

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